1、跨文化商務溝通期末考試的復習內容一、單選題（10題2分=20分）1、_A is called interracial communicationA.The communication between African Americans and European Americans.B.The communication between two people'C.Communication we have with ourselvesD.Interactions among people from different nations.2、The nail that sticks up g

2、ets hammered down is a proverb revealing.A. individualism B. collectivism C. self-centered D. independence3、The colour red means prosperity繁榮、 興旺）in D.A. American B. England C. Spain D. China4、 “ Yellowdog” refers to C in England.A.someone who is happyB. Someone who is braveC. Someone who is coward

3、（卑鄙的）D. Someone who is sad.5、A: Thank you so much for what you have done for me and I really appreciate your kindness.B:C（If you were B, which of the following you would choose as a polite and proper answer）A. It my duty to do so.B. No, it nothing.C. It's my pleasure.D. It's what I Should do

4、.6、C is not one of the countries with high-context communication.A. China B. Mexico C. Canada D. Japan7、_D belongs tolow uncertainty avoidance.不確定性回避）A.People develop many rules to control social behaviors.B.People tend to worry abort the future.C.People have a high level of anxiety.D.People believe

5、 in accepting dissent among cultural members .8、C tends to be feminine （嬌柔彳頃向）country.A.Japan B. England C. Denmark D. Germany9、Owl （貓頭鷹）is the symbol of misfortune （不幸）in D。A. American B. England C. Spain D. China10、D adoptsmonochromic （單向計時制）time system.A. Chill B. Brazil C. Argentina D. England.1

6、 .C is called intrapersonal communication.A. The communication between African Americans and European AmericansB. The communication between two peopleC. Communication we have with ourselvesD. Interactions among people from different nations.2 . The nail that sticks up gets hammered down is a proverb

7、 from_AA.Japan B.American C.Germany D.England3 . A red rag to a bull"（火冒三丈）may stem fromD.A.American B.England C.Spain D.China4 .The color yellow means young in A.A.American B.Japan C.Spain D.China5 ._B is _not one of the countries with low-context communication.A.American B.Mexico C.Canada D.G

8、ermany6 .A belongs to high uncertainty avoidance.A.People develop many rules to control social behaviors.B.People are willing to accept change and takes risks.C.People have a high tolerance for uncertainty and ambiguity.D.People believe in accepting dissent among cultural members.7 .A tends to be ma

9、sculine（陽 IW頃向）country.A.Japan B.Hollan C.Denmark D.Thailand8 .C adoptspolychronic （多項計時制） time system.A.Canada B.Germany C.Argentina D.England9 .Cow is worshiped in A.A.India B.America C.Germany D.Japan10 .The word Hippie“ is from D.A.England B.Japan C.Canada D.America二、True or False判斷正誤（10 題*2 分=2

10、0 分）1.Japanese culture prefers directness and face-caving behaviors.1.1 t's normal to point the soles of your shoes or feet towards the other person when you sit in Indonesia.3 .Americans highly value positive nonverbal displays and typically regard someone who smiles as more intelligent than so

11、meone who does not.4 .All people of the same nationality will hare the same culture.5 .Culture can be seen as shared knowledge what people need to know in order _!o_ act appropriately in a given culture.1 .Encoding is the process of putting ideas into symbols.2 .Although cultures do change. most cha

12、ngesaffects only the surface structure of the culture.3 .Culture is a static 靜態的）entity while communication is a dynamic process.4 .Women are frequent participants on a Japanese negotiation team.5 .Western women usually like Chinese to touch their bodies or small children.6 .Cultural mistakes are mo

13、re serious than linguistic mistakes. The linguistic mistake means that someone is not fully expressing his or her idea while cultural mistakes can lead to serious misunderstanding and even ill-feeling between individuals.7 .One，s actions are totally independent of his or her culture.8 .All cultures

14、require and value politeness, but the ways in which politeness is achieved may vary significantly.9 .In informal situations, a large number of compliments （恭維） are used to make people feel comfortable.10. “Dragon” means the same to the westerner a鴕” to the Chinese.三、名詞解釋（5題*3分=15分）1、intercultural co

15、mmunication2、Collectivism3、value"4、masculinityV5、polychromic time system，具體解釋：6、power distance. V7、nonverbal communication8、individualism9、femininity10、Monochromic time system，1.1 ntercultural communicationface-to-face interactions among people of diversecultures.2 .CollectivismA society low in

16、dividualism would likely endorse,harmony.social order,conformity in group relationships,deference to group norms,family relationship and loyalty to consensus viewpoints3 .values:values can be defined as broad preferences concerning appropriate courses of action or outcomes. As such, values reflect a

17、 person's sense of right and wrong or what "ought" to be., 'Equal rights for all", "Excellence deservesadmiration", and "People should be treated with respect and dignity" are representative of values.Values tend to influence attitudes and behavior.4 .Mascu

18、linity （陽剛傾向）:refers to a kind of values that the society advocates the dominance of the masculine characteristics such as decisiveness, assertiveness, and competitiveness, traits that reflect traditional manly values of control over events.5 .Polychromic time system （多向計時制）:Polychromic time system

19、is a kind of viewpoint and attitude toward time, which means that several things are being done at the same time.6 .Power distancecan therefore be defined as the extent to which the less powerful. Members of insititutions and organizations within a country except and accept that power is distributed

20、 unequally.7 .Nonverbal communication （非語言交際）is communication through meansother than language-for example,facial expression personal space, eye contact, use of time,and conversational silence.1.1 ndividualism:this dimension measure the degree to which a society values independent initiative to coll

21、ective effort.9 .Femininity:(嬌柔傾向)feminine orienlations focus on nurturing relationships and human interactions. They display limited emphasis on competitive dominance.10 .monochromictime system: monochromic time system is a king of viewpoint and attitude toward time, which means that things should

22、be done one at a time, and time is segmented into precise, small units.四、簡答題(5題*5分=25分)1、What is noise in communication?V2、 What are the characteristics of culture?3、How much do you know about Japanese people? And how can you communicate well with them?，4、What is high-context communication?，5、What i

23、s the Chinese dream? V6、What are the components of communication?/7、What are the ingredients of culture?/8、What is low-context communication?，9、How much do you know about German People? And how can you communicatewill with them?10、What is American Dream?1 .What is noise in communication?The term noi

24、se technically refers to anything that distorts the message the source encodes. Noise can be of many forms:external noise can be the sights,sounds, and other stimuil that draw youe attention away from the message.Havea radio on while reading is external ernal noise refers to your thoughts a

25、nf feelings that can interfere with the message.2 .What are the characteristics of culture?Six characteristics of culture are of special importance to intercultural commumication:(1)culture is learned (2)culture is transmissible.(3)culture is dynamic. (4)culture is selective.(5)the facets ofculture

26、are interrelated.(6 culture is ethnocentric.3 .how much do you know about Japanese people. And how can youcommunicate well with them?Japanesepeople are very polite and they are very patient in business, they don't like talkative persons and they never refuse others directly. Based on the knowled

27、ge, i will try to confirm to their characteristics. i will not talk too much and too quickly when communicating with them, i will be polite and patient and try to get the implied meaning from the other party, if necessary i will ask them in a very directly and politely.4 .What is high-context commun

28、icatio nIt is a kind of communication style in which the meaning rely heavily on hidden, implicit, contextual cues such as nonverbal behavior, social context, and the nature of interpersonal relationships. The focus is on the meaning between lines, and the receiver is required to catch the implied m

29、eaning of the speaker.5 .What is the Chinese Dream?Chinese Dream is a term popularized After 2013 within Chinese socialist thought that describes a set of personal and national ideals in the Peoples Republic of China and the Communist Party of China. It is used by journalists, government officials,

30、and activists to describe the role of the individual in Chinese society as well as the goals of the Chinese nation ” , Tdeeam is described as national rejuvenation, improvement of people" s livelihoods, prosperity, construction of a better society and a strengthened military.6 .what are the com

31、ponents of communication?They are: source, encoding, message, channel, noise, receiver, decoding,receiver/response,feedback context.7 .what are the ingredients of culture?Cultures may be classified by three large categories of elements: artifacts(man-made things), concepts(such beliefs and ideas in

32、people's mind) and behaviors (human being's activities and actions)8 .what is low-context communication?It is a kind of communication style in which the meaning of the message is expected to be explicit, direct, and unambiguous.The speaker is required to express the meaning as clear as possi

33、ble.what is power distanceThis dimension measuresa society's emphasis on human inequalities. A culture high in power distance would value hierarchical status and authority. in contrast, countries that scored low on power distance don't take it serious, and superiors and subordinates feel rel

34、atively comfortable with shared decision making and Decentralization.what are the components of communication?They are: source, encoding, message, channel, noise, receiver, decoding,receiver/response,feedback context.Answer the following questions according to your knowledge.What is noise in communi

35、cation?What are the characteristics of culture?How much do you know about Japanese people?And how can you communicate well with them?What is high-context communication?What is the Chinese Dream?贊揚人的外貌 You have a beautiful smile.Your hairstyle looks nice.性格 You have a good sense of humor.You have got

36、 a great personality. 家庭成員 Your wife is beautiful.Your kid is cute.能力 You have done a good job.You did a good presentation. 貝才物 Your car is nice.五、案例分析（2題*10分=20分）Case 1:Yang Ruifang worked as a secretary in an Australian company in Melbourne. She became friendly with one of the Australian secretari

37、es, a woman named Cathy Lane.The two usually ate lunch together and Yang Ruifang often asked Cathy for advice on problems she she faced adjusting to Australian society.Cathy gave her a tot of advice and helped her move from one apartment to another.Cathy went with Yang Ruifang to the immigration Bur

38、eau several times to help sort out some problem.Yang Ruifang visited Cathy several times at home but did not incite Cathy to her apartment,becauseshe shared it with four other people if they did not see ouch other over the weekend,they usually talked on the telephone.As Yang Ruifang was also prepari

39、ng to take on English test, she was able to get a lot of help with English in this way.However, something seemed to be going wrong Cathy seemed to be getting impatient, even a Little cold , She started going out by herself at lunchtime instead of eating with Yang, and seemed reluctant to answer ques

40、tions. Yang Ruifang was puzzled. She couldn't imagine the problem was. Analysis： the definition of friendship is different between Chinese and Western countries culture, in China, we think that we should do things all as one wishes and stay together everyday eating together, shopping together an

41、d so on. We always say A friend indeed is a friend in neecT'.In this case, ruifang treat his secretary like this way makes her secretary feel uncomfortable. In western countries, no matter how intimate their friendship is, they should make an appointment in advance, and they should have their ow

42、n private space.Case 2：Linhua has accompanied an American delegation to visit China.They have experienced the hospitality of the Chinese people. After returning to America, Linhua once visited them.They were so glad to meet again. Linhua offered to host the meal, but they refused. They ordered their

43、 own dish, and Linhua ordered her own. When footing the bill, they only paid their part, and no one wanted to pay for Linhua.Linhua found them so inhospitable, though she knew the .AnalysisIn China, people usually invite guests to have a meal at home to express their hospitality, and even have a mea

44、l outside, they also always pay the overall bills.However, in America, they always pay the bill for themselves when they have a meal outside to express the equality.Case 2:One cold winter day in a Chinese city, Wang Lin on his way to the library met an American professor who knew very little about C

45、hina.After greeting him,Wang said: It's rather cold.You'd better put on more clothes."But the professor didn't appear happy on hearing this.AnalysisAmericans and most western countries people dislike to be told how to do the things. They intend to be independent. However, in China, people are accustomed to care about others. In this case, Wang lin's suggestion express a reg