標準解讀

《GB/T 44479-2024 在線學習服務組織評價指南》旨在為在線學習服務提供一套系統(tǒng)化的評價標準。該標準適用于各類通過互聯(lián)網(wǎng)平臺提供教育或培訓服務的機構，包括但不限于K12教育、高等教育、職業(yè)教育以及興趣愛好類課程等。

根據(jù)此標準，在線學習服務組織將從多個維度接受評估，這些維度涵蓋了服務質量、用戶體驗、技術支持、內(nèi)容質量等多個方面。具體而言：

  • 服務質量：考察在線學習平臺是否能夠穩(wěn)定運行，是否存在頻繁的技術故障；同時也會關注客服響應速度及解決問題的能力。
  • 用戶體驗：衡量用戶在使用過程中對于界面友好度、操作便捷性等方面的滿意度，還包括對個性化推薦系統(tǒng)的有效性進行評價。
  • 技術支持：涉及技術基礎設施的安全性與可靠性，比如數(shù)據(jù)保護措施的有效性、網(wǎng)站加載速度等因素。
  • 內(nèi)容質量：不僅限于教學材料本身的質量（如準確性、時效性），還包括講師資質審核機制、課程設計合理性等內(nèi)容。
  • 持續(xù)改進機制：鼓勵機構建立反饋收集渠道，并基于用戶意見不斷優(yōu)化產(chǎn)品和服務。


如需獲取更多詳盡信息，請直接參考下方經(jīng)官方授權發(fā)布的權威標準文檔。

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ICS03.080

CCSA12

中華人民共和國國家標準

GB/T44479—2024

在線學習服務組織評價指南

Guidanceforevaluatingtheonlinelearningserviceorganization

2024?09?29發(fā)布2025?01?01實施

國家市場監(jiān)督管理總局

國家標準化管理委員會發(fā)布

GB/T44479—2024

目次

前言··························································································································Ⅲ

1范圍·······················································································································1

2規(guī)范性引用文件········································································································1

3術語和定義··············································································································1

4評價對象·················································································································2

5評價原則·················································································································3

5.1公正性··············································································································3

5.2規(guī)范性··············································································································3

5.3有效性··············································································································3

5.4可靠性··············································································································3

6評價要素·················································································································3

6.1組織管理···········································································································3

6.2資源管理···········································································································3

6.3人員管理···········································································································4

6.4服務水平···········································································································4

7評價流程·················································································································4

7.1評價準備···········································································································4

7.2評價實施···········································································································5

7.3出具評價結果·····································································································5

7.4評價中止···········································································································5

8評價結果·················································································································6

8.1內(nèi)容·················································································································6

8.2形式·················································································································6

附錄A（規(guī)范性）組織管理評價要素················································································7

附錄B（規(guī)范性）資源管理評價要素···············································································10

附錄C（規(guī)范性）人員管理評價要素···············································································14

附錄D（規(guī)范性）服務水平評價要素···············································································17

參考文獻····················································································································20

Ⅰ

GB/T44479—2024

前言

本文件按照GB/T1.1—2020《標準化工作導則第1部分：標準化文件的結構和起草規(guī)則》的規(guī)

定起草。

請注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機構不承擔識別專利的責任。

本文件由全國教育服務標準化技術委員會（SAC/TC443）提出并歸口。

本文件起草單位：中國標準化研究院、中國教育科學研究院、安徽淘云科技股份有限公司、浙江大

學MBA教育中心、浙大城市學院、上海交通大學醫(yī)學院附屬上海兒童醫(yī)學中心、北京語言大學、西安

財經(jīng)大學、湖北省標準化與質量研究院、中國計量大學、北京中傳坦途文化傳媒有限公司、中國物品編

碼中心、北京布局未來科技發(fā)展有限公司。

本文件主要起草人：侯非、陳如平、鄭娟爾、王娜娜、劉慶升、謝小云、王小毅、杜健、鮑海君、徐向瑞、

葉揚、張超、戴之希、黃偉、付榕、楊洋、張宇群、熊唯、薄瑋、鐘如艷、柴明一。

Ⅲ

GB/T44479—2024

在線學習服務組織評價指南

1范圍

本文件給出了在線學習服務組織評價的建議與指導，包括評價對象、評價原則、評價要素、評價流

程、評價結果。

本文件適用于在線學習服務組織評價活動的管理與實施。

2規(guī)范性引用文件

下列文件中的內(nèi)容通過文中的規(guī)范性引用而構成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用于

本文件。

GB/T20271信息安全技術信息系統(tǒng)通用安全技術要求

GB/T26997—2011非正規(guī)教育與培訓的學習服務術語

GB/T33259數(shù)字印刷質量要求及檢驗方法

GB/T35273信息安全技術個人信息安全規(guī)范

CY/T111電子圖書質量基本要求

ISO29995：2021教育與學習服務術語（Educationandlearningservices—Vocabulary）

3術語和定義

ISO29995：2021、GB/T26997—2011界定的以及下列術語和定義適用于本文件。

3.1

學習服務learningservice

促進學習的一系列活動。

[來源：ISO29993：2017，3.12]

3.2

在線學習服務onlinelearningservice

利用互聯(lián)網(wǎng)技術、以時空分離為特征、建有學習資源和/或學習系統(tǒng)、配有服務人員和/或服務產(chǎn)品

的學習服務（3.1）。

[來源：ISO29994：2021，3.1，有修改]

3.3

組織organization

為實現(xiàn)一定目標、承擔不同職責、具有不同權限、相互關聯(lián)的個人或群體。

注：組織包括但

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