1、人 性 的 弱 點How to Win Friends& Influence People戴爾卡內基Dale Carnegie(1936)(一) 待人接物的藝術Fundamental Techniques in Handling People要善於了解和原諒別人，這樣你會被別人很快地接受。 Dont criticize, condemn or complain.誠於嘉許，寬於稱道，這樣會讓人心甘情願。 Give honest and sincere appreciation.(一) 待人接物的藝術Fundamental Techniques in Handling People給他最想要的，他

2、就會給你最想要的。 Arouse in the other person an eager want. (一) 待人接物的藝術Fundamental Techniques in Handling People(二) 使人喜歡你的6種方法6 Ways to Make People Like You真實地對別人發(fā)生興趣 Become genuinely interested in other people.總是微笑 Smile.(二) 使人喜歡你的6種方法6 Ways to Make People Like You善於靜聽，鼓勵別人談論他們自己。 Be a good listener. Encou

3、rage others to talk about themselves.就著別人的興趣談話。 Talk in terms of the other persons interests.(二) 使人喜歡你的6種方法6 Ways to Make People Like You努力使別人感覺到自己很重要 並且真實地去做。 Make the other person feel important - and do it sincerely.(三) 讓別人同意你的12種方法12 Ways to Win People to Your Way of Thinking如果你錯誤，請立即鄭重地承認。 If y

4、ou are wrong, admit it quickly and emphatically.用友善的方法開始。 Begin in a friendly way.(三) 讓別人同意你的12種方法12 Ways to Win People to Your Way of Thinking立即得到對方信任的方法是：說“是，是”。 Get the other person saying ”yes, yes” immediately.讓對方多說話。 Let the other person do a great deal of the talking.(三) 讓別人同意你的12種方法12 Ways t

5、o Win People to Your Way of Thinking讓對方覺得這主意是他的。 Let the other person feel that the idea is his or hers.要誠實地站在對方的觀點看事情。 Try honestly to see things from the other persons point of view.(三) 讓別人同意你的12種方法12 Ways to Win People to Your Way of Thinking表演你的意念。 Dramatize your ideas.拋出下一個挑戰(zhàn)。 Throw down a chal

6、lenge.(四) 改變別人而不冒犯或引起反對的9種方法9 Ways to Change People Without Giving Offence or Arousing Resentment用稱讚及誠實的欣賞開始。 Begin with praise and honest appreciation.讓別人間接地注意自己的錯誤。 Call attention to peoples mistakes indirectly.(四) 改變別人而不冒犯或引起反對的9種方法9 Ways to Change People Without Giving Offence or Arousing Resent

7、ment讓對方保存面子。 Let the other person save face.稱讚最細微的進步，並且稱讚每一個進步。(誠於嘉許，寛於稱道) Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”(四) 改變別人而不冒犯或引起反對的9種方法9 Ways to Change People Without Giving Offence or Arousing Resentment給對方一個好的名分，並且顧全它。 Give the other person a fine reputation to live up to.採用鼓勵，讓人們覺得錯誤容易被改正。 Use encouragement. Make the fault seem easy to correct.(四) 改變別人而不冒犯或引起反對的9種方法9 Ways to Change People Without Gi