1、精品資料前臺接待日常用語Part 1 Greetings第一部分問候1. Welcome to haiyatt garden Hotel . I m *, what should I call you, please?歡迎光臨海悅酒店。我是* ，請問我該怎么稱呼你呢？2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先生 / 女士，你好！請問我能為您做點什么？3. My name is *, is there anything else I can do for you, just let me know.

2、我叫 *，如果需要我為您做些什么，請告訴我。4.If you have any problems, please feel free to contact us .如果你有任何需要，請隨時聯系我們。Part 2 Helping to Check-in第二部分幫助入住1. Please have a seat for a while I ll help you with the check-in procedure.請在那邊稍坐一會兒，我將會為您辦理入住手續。2. Would you please give me your passport and credit card ?, I llretu

3、rn them to you right away after the check-in procedure.請把您的護照和信用卡交給我。辦完入住手續后，我會馬上歸還給您。3. How many nights will you stay this time?這次入住您會住多少天？4. Which room would you like, smoking room or non-smoking room?您是要吸煙房間還是不吸煙房間？5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separ

4、ately?先生 / 女士，不好意思，打攪一下。請問您是要分開付押金還是一起付呢？6. Here is your room key and the breakfast coupon. Would you please sign here?這是您的房卡和早餐券。請您在這里簽個名好嗎？7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us.這是給回您的護照和信用卡。現在您可以上房間了。希望您在這里居住愉快。Part 3 Provi

5、ding Service During Staying第三部分居停期間提供服務1. Regular Service 常規服務(1) Please wait a second. I ll transfer it for you. .請稍等一下。馬上為你轉接過去。(2) Because you are checking out two days early, You need to give us two cash vouchers back.您比原定退房的時間提前了兩天，所以我們需要收回二張現金券。(3) There is a great garden and pond behind the h

6、otel, which is suitable for exercise jogging and walking.酒店后面有很漂亮的花園和水塘，那里是非常適合跑步(鍛煉身體)和散步的地方。(4) This money is damaged .I m afraid we can t change it, this is according to the hotel regulation. ( hotel rules-)您的錢(紙幣)上有裂口(污跡)，按酒店的規定，我們不能為您兌換。(5) I m sorry that you could not get cash by credit card h

7、ere . I can book a car take you to the bank to get some cash.不好意思，酒店規定不可以用信用卡來套取現金，如果您需要，我可以安排車送您去銀行(ATM 機)上提取現金。(6) What denominations would you like?你想要什么面值的人民幣呢？(7)I m sorry, but we do not accept the dollars with CB.對不起，我們這里不收CB 版的美金。(8)-Can I fax this paper?我可以傳真這份文件嗎？=Certainly, sir. Where do y

8、ou want to fax it to?當然可以，先生。請問是傳真到哪里的？-How would you like to pay for it, sir?你打算怎樣付款呢，先生？=Could you charge it to my room bill?可記在我的客房賬單內嗎？-Sure. Here is your fax record, Sir. Would you please sign here?當然。這是你的傳真記錄，先生，麻煩你在這里簽名好嗎？(9) . Could you please send a car to the airport to pick me up?你能安排一輛車到

9、機場接我嗎？(10) . Could you please give us your flight No.?你能告訴我您的航班號嗎？2. Reminder 提醒(1) It s better for you to wear more clothes, because it s pretty cold outside.外面天氣很冷，你最好穿多些衣服。(2) You look tired,You d better go to bed earlier tonight if you can.你看上去很累，今晚最好早點休息。(3) Today is a rainy day and the floor is slippery so please be careful.今天外面在下雨，地面很滑走路時請多加小心。1 、 Internet Service 網絡服務(1) There is free broadband Internet access in every room , connector plug is on the desk.寫字臺上有寬帶插頭，您可以隨便使用。(2) There is a little trouble in the computer service center, so the Internet is disconnected