1、精選優質文檔-傾情為你奉上æºæ§æ ç¥å°ãè·¨æååå¡æ²éãç« èæµè¯ç­”æ¡ç¬¬ä¸ç«1ãThe belief that your own cu

2、ltural background, including ways of analyzing problems, values, beliefs, language, and verbal and nonverbal communication, is superior.culturecommunicationethnocentrismsenderç­”æ¡: ethnocentrism2ãThe total accumulation of beliefs, customs, values, behaviors, institutions an

3、d communication patterns that are shared, learned and passed down through the generations in an identifiable group of ercultural communicationculturebusiness communicationfeedbackç­”æ¡: culture3ãA process by which information is exchanged between individuals throug

4、h a common system of symbols, signs, or behavior, or the exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior.ethnocentrismnoisecommunicationhorizontal communicationç­”æ¡: noise4ãThe communication is within business and administration,

5、aiming at a common objective and profits for both the individuals and organizations.lateral communicationethnocentrismbusiness communicationintercultural communicationç­”æ¡: business communication5ãThe communication at the same level in an organization.horizontal communicati

6、onethnocentrismbusiness communicationlateral communicationç­”æ¡: horizontal communication6ãWhen culture is contrasted with nature, it can be defined as â life way of a populationâ in its broad sense, meaning what characterizes the particular way of life of a popula

7、tion.对é”ç­”æ¡: é”7ãCulture is all menâs medium; there is no aspect of human life that is not touched and altered by culture.对é”ç­”æ¡: 对8ãThe culture shown in an onion consists of

8、two levels; a level of norms and values, or an invisible level of resultant behavior or artifacts of some form.对é”ç­”æ¡: é”9ãCulture cannot be known without a study of communication, and communication can only be understood with an understanding of

9、 the culture it supports.对é”ç­”æ¡: 对10ãIn the global village, neighbors communicate free of troubles and difficulties.对é”ç­”æ¡: é”11ãWith the integration of language into the fabric of

10、 culture, confusion and dysfunction would reign and the culture would fail.对é”ç­”æ¡: é”第äºç«1ãA good mastery of grammar of one language can guarantee a successful communication.对é”ç

11、73;”æ¡: é”2ãLong before writing was developed,we learned to speak first.对é”ç­”æ¡: 对3ãThere should always be an attachment at the end of a business memo.对é”ç­”æ¡: é”4

12、7;A recommendation report is to recommend something to others.对é”ç­”æ¡: é”5ãWhich is not verbal communication?Chat with your leaders and colleaguesDiscuss an issue in a groupGreeting with a smileLeave a messageç­”æ¡: Greeting wi

13、th a smile6ã_ refers to anything that distorts the message the source encodes.NoiseMessageSourceContextç­”æ¡: Noise7ãIt is a universal truth that language is by culture and in turn it _ culture.influenced, reflectsdisplayed, influencesdetermined, reflectsshaped, influen

14、cesç­”æ¡: influenced, reflects8ãWhy should we take notes during a business call?Listen attentivelyServes as a record to take follow-up actionReport on the call to someone elseReflect on the callç­”æ¡: Listen attentively,Serves as a record to take follow-u

15、p action,Report on the call to someone else9ãHow can you identify your audience in preparing a business presentation?AgeAppearanceInterestOccupationç­”æ¡: Age,Interest,Occupation10ãBefore making a business call, what kind of questions can you reflect?Do you need to repo

16、rt to your boss?Do you need to get information?Do you want to sell something, or convince the person of an idea?Do you need to ask for the personâs help or support?ç­”æ¡: Do you need to get information?,Do you want to sell something, or convince the person of an idea?,Do you

17、 need to ask for the personâs help or support?第ä¸ç«1ãNonverbal behavior reflects the speakerâs subconciousness.对é”ç­”æ¡:A2ãDepending on the culture,a smile can indicate joy and amusement, it can also i

18、ndicate embarrassment.对é”ç­”æ¡:A3ãPosture is the position in which you hold your body when standing or sitting.对é”ç­”æ¡:对4ãIntimate distance is most common when friends, old classmates, acq

19、uaintances and relativestalk.对é”ç­”æ¡:é”5ãPeople in _ cultures usually view silence as lack of communication and are generally _ with it.low context   uncomfortablehigh context  uncomfortablelow context&#

20、194;   comfortablehigh context  comfortableç­”æ¡:low context   uncomfortable6ãWhich of the following countries uses high-context language?CanadaGermanyJapanUnited Statesç­”æ¡:Japan7ãThe func

21、tion of nonverbal signs is sometimes indispensible. For example, placing your index finger to your lips as an alternative to saying âPlease calm down so that I can speakâ is a case of _.complementingrepeatingcontradictingsubstitutingç­”æ¡:substituting8ãWhich statem

22、ents are correct about nonverbalcommunication?Nonverbal behavior is easily controlledA smile sometimes doesnât mean a sincere smileNonverbal behavior accounts for much of the meaning we derive from conversation.Nonverbal communication is more than the complement of verbal communication.ç&#

23、173;”æ¡:9ãHow does nonverbal behavior control the pace or flow of communication?Be silentGesture of stoppingClap handsRaise voiceç­”æ¡:Be silent Gesture of stopping Clap hands Raise voice10ãWhich of the countries belong to individualistic culture?It

24、alyAmericaFranceGreeceç­”æ¡:Italy America France第åç«1ãPower distance is a conceptual was developed by Hofstede to describethe extent to which the less powerful members of organizations and institutions accept and expect that power is distribut

25、ed unequallythe power of multinational organizationsthe power differential between developed and less developed countriesthe power difference between men and womenç­”æ¡:2ãHofstedeâs _ index measures the extent to which the less powerful members of organizations and inst

26、itutions (like the family) accept and expect that power is distributed unequally.value orientationcultural dimensionscultural valuespower distanceç­”æ¡:power distance3ãThese are the most significant studies of cultural values except _.Hall's High- and Low- Context Theory

27、Kluckhohn and Strodtbeck's five Value OrientationsFons Trompenarsâs model of culture with seven dimensionsGeert Hofstede's six Cultural Dimensionsç­”æ¡:Fons Trompenarsâs model of culture with seven dimensions4ãThe opinion that everyone has a position and cl

28、early defined privileges is_.a view of hierarchical structure of social relationshipa view of group orientation of social relationshipa view of individual orientation structure of social relationshipnone of the aboveç­”æ¡:a view of hierarchical structure of social relationship5&#

29、227;Low-context communication is characterized by explicit speaking.对é”ç­”æ¡:对6ãChinese culture is high-context in comparison to western culture.对é”ç­”æ¡:对7ãCultures with a

30、 large power distance are hierarchical cultures.对é”ç­”æ¡:对8ãAt the core of uncertainty avoidance is the idea that the future is predictable.对é”ç­”æ¡:é”9ãPower distance in Hofstede'

31、s cultural dimensions is roughly similar to the value Kluckhohn calls hierarchy.对é”ç­”æ¡:é”10ãIn a culture emphasizing masculinity, it is more possible for men to play a nurturing role.对é”ç­”æ¡:é”ç

32、;¬¬äº”ç«1ãEtiquette is simply showing respect for others.对é”ç­”æ¡:é”2ãEtiquette refers to the guideline for knowing how to behave appropriately in all situations.对é”ç­”æ¡:

33、A3ãKiss greeting usually happen between two men in the United States.对é”ç­”æ¡:é”4ãItâs OK to write on someoneâs business card.对é”ç­”æ¡:B5ãA handshake should be friendly or respectful ges

34、ture, not a show of physical strength. So we should not squeeze otherâs hand too hard.对é”ç­”æ¡:A6ãBefore a dish is served, napkins can be placed either on the plate or on the left of forks.对é”ç­”æ¡:A7ã

35、Youâre invited to a business dinner. When do you take your napkin from the table and place it on your lap?Open it immediately.Wait for the host to take his or her napkin before taking yours.Wait for the oldest person at the table to take his or hers.Wait for all the ladies to take theirs before

36、 taking yours if you are a gentle man.ç­”æ¡:Wait for the host to take his or her napkin before taking yours.8ãWhich of the following behavior is appropriate in a business dinner?Use the napkin to wipe your nose.Cut all the food in your plate into small pieces.Sip from the si

37、de of the spoon when eating soup.Use the knife with your right hand.ç­”æ¡:CD9ãWhat are the benefits of humor in the workplace?Humor can reduce stress.Humor can block negative emotions.Humor can help people develop rapport with each other.Humor can help solve problems.ç&

38、#173;”æ¡:ABCD10ãIn many Asian countries, the way you treat someoneâs business card is a reflection of:How serious you are about the outcome of the meeting.How much you respect them as a person.What you think of their pany and title.ç­”æ¡:ABCDç&

39、#172;¬å­ç«1ãIn some high-context cultures, public display of emotions is a sign of immaturity and a potential cause of shame to the group.对é”ç­”æ¡:A2ãWhether an international business negotiation succeeds or not is not only

40、 determined by the strategies and skills used in formal negotiation, but also closely related to whether enough careful preparation has been made.对é”ç­”æ¡:A3ãIn the opening phase, the atmosphere is the only factor we should consider.对&#

41、233;”ç­”æ¡:é”4ãBargaining strength refers to the degree of movement that is possible for each party with respect to individual issues on the agenda.对é”ç­”æ¡:é”5ãIn some Asian cultures, they will use communication to encourage harmony, preserve face, and develop _ relationships.Short-termLong-termMiddle-termShort runç­”æ¡:Long-ter