1、Wai Mart Terminology 沃爾瑪專用名詞05/02/13Termino logy目錄1.Actio n Alley主通道45.Fi ne Li ne細分類2.Assembly 直訂46.Flags 旗標3.Associate員工47.Front End前臺4.Associates Spon sor員工指導48.EDGM常務副總5.Bailer 打包機49.General Order總訂單6.Basic Mercha ndise基本商品50.GO7.BOB查看購物車底51.Gross Margin毛利8.Buyers 采購員52.Gross Profit毛利9.CBL電腦基礎學習

2、53.HBA美容護膚用品10.CFT現金轉移54.Hardli nes非食品部11.Claim 索賠55.Home Office (HO)總部12.Clip Strip掛帶56.Home & Seas on al家用和季節性商品13.Coach ing For Success成功指導57.Inventory庫存14.Code ADAM亞當代碼58.Inv oice(INV.)發票15.Code Black黑色代碼59.ISD電腦部16.Code Blue藍色代碼60.Item Number 商品號17.Code Brow n 棕色代碼61.Label 標簽18.Code Red紅色代碼

3、62.LISA防損暗語19.Code White白色代碼63.Loss Preve nti on防損咅 B20.COMAC部門經理交流64.Man ageme nt Trainee Program(MTP)21.COMP人員培訓計劃22.Competitio n競爭對手65.Mark Dow n(MD)降價23.Correction Of Errors (COE)失誤糾正66.Mark Up(MU)提價24.Cost 成本67.Markup Perce nt毛利率25.Courtesy Desk服務臺68.Mercha ndise Tra nsfer Report( MTR)26.CSM顧客服

4、務經理品轉運報告27.Customer Service Man ager (CSM)顧客服69.Modular 商品陳列圖務經理70.MTR商品調撥28.Damage損壞71.99 Supplies商場自用品29.Dept部門72.Not ON File(NOF)不在檔30.Direct 直送73.OH現貨31.Display 陳列74.Ope n Order 開放式訂單32.Distribution分銷75.Out Of Stock缺貨33.Distribution Center分銷中心76.Overstock庫存過剩34.Distribution Tur n到貨周期77.Packagi n

5、g包裝35.District區域78.Perpetual Inventory永久庫存36.Divisio n分區79.P&L盈虧報告37.Divisio n 01 01分區80.P.L.U 查詢碼38.DSD商場直接送貨81.PO訂貨單39.EDLP天天平價82.POP宣傳廣告牌40.End Cap 貨架端（又稱N架）83.Point Of Sale Replenishment (POS)41.Event 活動貨系統42.Feature 特賣84.POS自動補貨系統（按字母順序）管理43. Feature Tracking 特賣追蹤85. Price Change (Price Adj

6、ustment)44. F.I.F.O先進先出變更價格T&D, HRPage 1 of 21Con fide ntialWai Mart Terminology 沃爾瑪專用名詞45.Produce 農作物（果蔬部）108.Stack Base (SB)堆頭46.Profit Margin利潤率109.Store Man ager商場經理47.Purchase Order訂單110.Store Number商場號碼48.QTY數量111.Super Cen ter購物廣場49.Rate Of Sale (ROS)銷售率112.SWAS店中店50.Receivi ng收貨113.TAB傳單

7、廣告51.Retail零售價114.Table 陳列柜52.Retur n On In vestme nt (ROI)投資回報率115.Telx on手提終端53.Riser 加高層116.Top 50 Report前五十名報告54.Sales Floor樓面117.Trailer貨柜55.Sam ' Club 山姆會員店118.UPC條形碼56.Seaso nal季節性商品119.Ven dor 供應商57.Service Desk顧客服務臺120.Ven dor Number供應商號58.70-Type Items 70類商品121.Ven dor Pack供應商包裝59.Shri

8、 nkage 損耗122.VNDR供貨商60.Side Cou nter正常貨架123.VPI Program 商品促銷計劃61.Side Kick邊籃124.Walt on In stitute沃爾頓學院62.Sig ns/Sig ning標牌125.Warehouse 倉庫63.SKU商品單位126.WH or WHSE 倉庫64.Smart System商場商品零售系統127.WMDC分銷中心65.Softli nes服裝部128.WTD周至今66.Spon sor 員工指導129.YTD年至今T&D, HRPage 5 of 21Con fide ntial05/02/13Te

9、rmino logyWai Mart Terminology 沃爾瑪專用名詞Sales aisle area of the store which Customers see immediately upon entrance from vestibule. Runs toward the back of the store from the front doors. 顧客一走進商店的門廳立即看到的，位于貨架中間 的通道。從前門一直延伸到商店的最末端。T&D, HRPage 11 of 21Con fide ntial05/02/13Termino logyAny pre-prepar

10、ed fabric decorati on which is sew n or otherwise faste ned to a garme nt. 商場基本貨品的訂貨方法。Any one employed by Wal-Mart. 任何一位被沃爾瑪聘用的員工。Store Associate assig ned to help a new store Associate. 由商場指派幫助新員工的一位員工。Items which our stores carry every day. Exampl e Laundry deterge nt.The abbreviation for “ Botto

11、m Of Basket ” -A Cashier term reminding Cashiers to always look at the bottom of a Customer ' shopping cart for any items.See also : LISA“查看購貨車底”的縮寫。這個詞提醒收銀員要查BUYERS 采購員Ven dors. Each departme nt has at least one buyer.在總部負責從供貨商處采購商品的職員。每個部門最少有一名采購員。CBL 電腦基礎學習Abbreviati on for Computer Based Lea

12、r ning. Computer Based Lear ning is a multimedia based program that uses audio, video, text, and graphics to teach the viewer. CBL , is cific.電腦基礎學習的縮訓片子 是來教授。CBL是按任務，而非按崗位設計的課程。CFT 現金轉移The abbreviati on for “ Cash Fund Transfe r A cft is completed any time cash en ters“現金轉移”的縮寫?，F金庫的每一次現金進出為一次 外。CLA

13、IM 索賠對運輸公司，供貨商，或個人造成的錯發貨，貨物遺失和CFT，但現金匣的清算除的索賠由倉庫付款部處理。另有商場向分銷中心提出的索賠 的分銷中心商場索賠區處理。CLIP STRIP 掛帶A thi n plastic display that allows mercha ndise to be hung on a gondola。 This is a great tool for cross- merchandising.把商品掛在貨架上的薄塑料掛貨 帶。/或損壞所采取的行 1J1formal, ongoing processof help ing Associates achieve r

14、esults.也稱為CBWA（現場指導）。一種非正式的，不斷幫助員工取得成績的過程CODE ADAM 亞當信號Page 4 of 21Con fide ntialUsed in store to alert Associates of a miss ing child. 商場里用于提醒員工有兒童走失的信號。Used in store to alert Associates of severe weather con diti on s(i.e. torn ado, hurrica ne, etc.).商場里用于提醒員工有嚴重的自然災害的暗語(如：龍卷風、臺風等)。Used in store t

15、o alert Associates of a bomb threat.商場里提醒員工有炸彈威脅的暗語Used in store to alert Associates of a hostage situation. 商場里提醒員工有人質被扣押的暗語。Used in store to alert Associates of a fire. 商場里提醒員工有火災的暗語。Used in store to alert Man ageme nt of an Associate or Customer Accide nt. 商場里提醒員工有員工或顧客受傷的暗語。Communi cati on and A

16、cti on in Mercha ndis ing. This is a message sent to the store Departme nt Man agers from the Home Office, giv ing special in structi ons on particular items.為推銷商品進行的交流和活動。這是總部發給商場部門經理的信息，給某一特定 商品特別指示。1) Abbreviation for“ Competition ” (i.e. comp shopping).競爭的縮寫2) Abbreviation for“ Comparative ” (i.

17、e. comp sales). 比較的縮寫Other retailers operati ng in the service area of a Wal-Mart Store. Examples of Competitors are: K-Mart, Target, Ven ture, and Varquarel.在沃爾瑪服務的地區內經營的其它零售商。如：K-Mart, Target, Venture和萬佳百Wai Mart Terminology 沃爾瑪專用名詞A writte n record of results of a pla n, used to better impleme nt

18、 the pla n n ext time. 計劃實施結果的書面報告，為下次更好地實施計劃提供參考。The price that Wal-Mart pays for an item. 沃爾瑪買入一種商品的價格。Desk and cash register facility located at the front of each store where Customer refunds and excha nges are made.每家商場前面都設有放有收銀機的服務臺， 供顧客退款和換貨。See : CUSTOMER SERVICE MANAGER.T&D, HRPage 13 of

19、 21Con fide ntial05/02/13Termino logyCoordin ates and supervises the work activities of Cashiers, People Greeters, Courtesy Desk and Layaway Associates, as well as provides assista nee to all outl ying registers. 負責協調和監督收銀員、迎賓員、顧客服務臺職員以及前區后備人員的工作。也為衛星收銀機提供幫助Carrier, Ven dor, or Distributi on Cen ter

20、 damaged cases that are reported and listed on the Purchase Order Receiv ing Copy.列在訂單收貨頁上，被運輸商、供貨商或分銷中心損壞的貨物。Abbreviation for“ Department“ Department ” 的縮寫。A trailer load of mercha ndise that travels directly from the ven dor to retail store(s).用拖車把貨物直接從供貨 商處運到商場。Any prepla nn ed, orga ni zed prese

21、 ntati on of a product. 有計劃有組織地商品展示。Refers to the process by which mercha ndise is tran sferred from the Warehouses/Distributi on Cen ters to the stores.指把商品從倉庫 /分銷中心運往商店的過程。Large storage building where freight is brought in from multiple destinations and then shipped out to stores on a regular basi

22、s. Also known as a Warehouse.大型倉儲建筑。貨物從不同的地方運進這里，然后又從這里定期運往商場。The number of days it takes from the time the order is placed until the merchandise is received in the store.從下訂單到貨到商場的所需要的天數。A group of stores (usually 8-10) with in a geographic area. 在一個地區內的一群商店(通常8-10個)。See: SPECIALITY GROUPS.(Jewelry

23、, Pharmacy, Shoes, Food Service, An yo ne leas ing space from W-M)見:專賣店。(珠寶,、藥品、鞋、飲食服務等，任何租用沃爾瑪商場地方的人。)Represe nts all departme nts in a Wal-Mart Store, exclud ing Speciality Group and Superce nter food divisi ons.代表沃爾瑪商場里除食品超市和專賣店以外的所有部門。DSD商場直接送貨Abbreviation for “ Direct Store Delivered Product“供應

24、商直接送貨至商場 ”的縮寫。Abbreviation for “ Every Day Low Price ” . This is Wai- Mart ' s paing philosophy. “天天平價”的縮 寫。這是沃爾瑪的定價哲學。Display fixture located at one or both ends of a gon doiadisplay.EVENT 活動The seas on or circular that the mercha ndise was purchased for The eve nt is listed on些活動。FEATURE 特賣A q

25、ua ntity of mercha ndise that is displayed in a highly visible area, usually on en dcaps or Acti on Alley tables. 把大量的商品放在現眼的位置，通常是兩端貨架或購貨走廊中的桌子，作特別宣傳T&D, HRPage 8 of 21 Confidential05/02/13TerminologyWai Mart Terminology 沃爾瑪專用名詞05/02/13Termino logyows stores to track the moveme nt of featured i

26、tems and VPI items. 商場對特別宣傳商品和促銷商品的動向追蹤。Abbreviation for“ First In First Out ” . This is a method of rotation where the firstproduct in the store, is the first product out.“ First In First Out ”的縮寫。這是貨物儲存的循環方式。先到商場的先出售Group ing together of like mercha ndise with in a subclas s Subclass are broke n d

27、ow n into two or more fin eli nes.Example: If the subclass of an item is dress shirts, the various finelines could be long sleeve prin t, l ong sleeve solid, short sleeve print, short sleeve solid, etc.把小分類中的商品再進行分類。一個小分類可被分成兩個或更多的細分類。例 如：如果小分類是襯衣，那麼細分類有長袖印花襯衣、長袖純色襯衣、短袖印花 襯衣、短袖純色襯衣。Small sig ns used

28、 on side coun ters to draw atte nti on to mercha ndise. Flags contain the price and descripti on of the item and are used as “ Silent salesman ” .放在 貨架上用來引起顧客對商品的注意的小標簽。標簽 上印有商品的名稱和價格，能起到 “沉默的推銷 員”的作用。The register area at the front of the store.This in cludesthe front Cashier area, the Courtesy Desk

29、 area and the People Greeter area商場前部收銀機所在的地方。這包括前收銀臺區、顧客服務臺、和迎賓區。Pers on resp on sible for all phases of the store. Reports to the Store Director or GM. 他的上級是商場總監或總經理。T&D, HRPage 9 of 21Con fide ntialWai Mart Terminology 沃爾瑪專用名詞An order gen erated by the Buyer for new items, tab mercha ndise, s

30、eas onaleve nt, etc.The Buyer may use his/her discretion when writing a store distribution for themercha ndise as to what stores and qua ntities that are to be shipped to a store. The Buyer may also use special aids in assig ninga store distributi on such as store size,sales class, zone, regi on, et

31、c.采購員為新商品，廣告商品及季節性活動等下的訂單。在為商場配貨時，采購員 可根據自己的判斷決定商品運往的商場和數量。采購員也可以在配貨時運用特別GOAbbreviation for“ General order ” or GM Office.GROSS MARGIN 毛利The differenee between the cost and selling price of an item, considering all expe nses(freight, han dli ng, etc.) in curred in the tran siti on.一種商品的成本和銷售價之差，含有交易

32、過程中產生的所有開支。(運費、處理GROSS PROFIT 毛利Normally used to state the differenee between cost and selling pric 。 A high gross profit dose not necessarily mean a high net profit.NOTE: Profit is non-existe nt un til costs andexpe nses are deducted.一般指成本與售價之差。毛利高并不一定意味高純利。注意：除去成本和開支后HBA美容護膚用品Abbreviati on forHeal

33、th & Beauty Aids ” DepartmentHARDLINES非食品部HOME OFFICE(HO) 總部le, Arka nsas, USA.HOME & SEASONAL家用和季節性商品Department #1-3-18-7-14, 15,17, 19-20, 21,22, 44.部門 #1-3-18-7-14, 15,17, 19-20, 21, 22, 44T&D, HRPage 11 of 21Con fide ntial05/02/13Termino logyWai Mart Terminology 沃爾瑪專用名詞The mercha ndi

34、se that you have in your store. The audit ing process which is used to verify physical assets against“ booked ” receiv.ing 指商場現存的商品。它是核實實際存貨和書面收貨記錄是否相符的監控程序。A Ven dor 抯 bill for goods purchased by Wal-Mart in accorda nee with purchase order terms.供應商按訂單條款對沃爾瑪所購貨物開出的發票。ISD 電腦部group. The Associates de

35、sign computer programs, provide documentation and supports computer support05/02/13Termino logycomputer users.“Information System Division ”的縮寫。沃爾瑪的電腦部。這里的工作人員負責 設計電腦程序，提供文件,和幫助電腦使用者。mercha ndise is purchased. This is the Wal-Mart ide ntificati on nu mber for the item carried in the store and throug

36、h the compute system.在商品首次購入時分配給每種商品的一個 7位數或9位數號碼。這是為識別商場 中銷售的商品和電腦中記錄的商品而設制的。&D, HRPage 11 of 21Con fide ntialWai Mart Terminology 沃爾瑪專用名詞The abbreviati on for “ Look In side Always ” This is aCashier tern remi ndi ng Associates to always look for con cealed mercha ndise in side items Customers

37、 are purchasing such as purses, garbage pails, etc. See also : BOB.“ Look In sideAlways ”的縮寫。這是提醒員工尋找Page 15 of 21Con fide ntial05/02/13Termino logyLOSS PREVENTION 防損部n of inven tory shri nkage.MANAGEMENT TRAINEE PROGRAM(MTP)管理人員培訓計劃A formalized and structured in-store experienee designed to introdu

38、ce a Managementran ce, etc.).售價的降低（包括廣告、清貨等）在最初零售價之上的提價和商品的毛利MARKUP PERCENT 毛利率ent formula: Retail minus減成本除以零售價。向受訓管理人員介紹的關于商場營運的基本范圍的正式化的，結構化的經驗MERCHANDISE TRANSFER REPORT(MTR) 商品轉運報告A form and procedure to record and efficie ntly con trol the tran sfer ofmercha ndise andbook own ership of goods b

39、etwee n Wal-Mart Stores(also betwee n和回收中心之間的所有權）的報告MODULAR 商品陳列圖T&D, HRSee : MERCHANDISE TRANSFER REPORT.Supplies that stores can order from the Home office such as smock, forms, etc. 可以從總部定購的物品，如工作服、表格等。A schematic layout program for the placement of merchandiseon counters.表示商品在貨架上陳列的 設計圖。s fi

40、leAn item that will not scan on the register system because the item ' barcode in formati on is not in the SMART System an d/or the register system.'因為商品條形碼信息不在SMART系統也/或收銀機系統的文件內，所以商品無法被掃描。Abbreviation for“ On-Hand ” the total quantity of an item in the store. This includeson the coun ter a

41、nd stockroom totals.“On-Hand ”的縮寫。指一種商品在商場里的數量。這包括貨架和儲存室的總Purchase orders not yet received. 還沒有收到貨的訂單。Out of mercha ndise that is no rmally carried in inven tory. 正常情況下有存貨的商品缺貨。Too many of one item.PACKAGING 包裝T&D, HRWai Mart Terminology 沃爾瑪專用名詞100% 。T&D, HRPage 21 of 21Con fide ntial05/02/1

42、3Termino logyThe process of wrapp ing, bagg ing, box ing, binding together(either as sin gle item or in qua ntities） products for display and sale.）以便進行陳列把貨物打包、裝袋、裝箱、捆綁（可以是單件商品也可以幾件一起和銷售的過程。The con ti nuing process of maintaining inven tory levels. 保持貨存在一定水平的不間斷的過程。Refers to the “ Profit & loss

43、Statement ” which measures the store expense level.衡量商場盈利和開支水平的報告。s profitability and“Product Look-Up ”的縮寫。每個沒有UPC碼的產品有一個四位數的P.L.U.碼（收款碼）。這些號碼被輸入前臺收銀機。所以當收銀員輸入收款碼時，此項商品的價格（或重量）也被輸入。商品號是4100到4999的商品必須有收款碼。Abbreviation for“ Purchase Orde ”Purchase Orde f 的縮寫。Abbreviation for“ Point of Purchase ” Appli

44、ed to special displays,promotional materials used to feature items on the sales floor. 在營業樓面上給商品作特別宣傳時用的的特別陳列和促銷材料。System which uses data from scanning register, receiving information, last ye asr sales data and on-hand in formati on that Associates supply, to calculate suggested orders for each sto

45、re.一種電腦系統，他根據掃描式收銀機里的數據，員工提供的收貨信息，去年銷售數據和貨存信息計算出每個商店建議的訂貨數量。See : Point of Sale ReplenishmentWhen a retail is adjusted(either up or down) to make a new price point, for example, to meet competition prices.零售價被調整(向上或向下)到一個新價位。比如為達到競爭價格。either wholesale or retail use.uni versal term-commercial crops.收

46、獲后批發或零售的所有蔬菜水果。統稱經濟作物Perta ins to the differe nee, perce ntage-wise, betwee n the wholesale cost paid for an item and the retail price at which it is resold.商品的批發成本和零售價之間百分比差。PURCHASE ORDER 訂單check in mercha ndise.It can be gen erated at store level or by the Home Office.經正式認可的訂單。也可以用于商場驗貨。商場和總部都可下此

47、訂單。Quantity ” 的縮寫。從一個訂貨周到下一個訂貨周所賣出的庫存商品2) The process of gett ing freight into the store. See: BACKROOM1）商場后面收貨的地方。2）把貨物搬進商場的過程。 見：BACKROOM由采購制定的商品在 WAL-MART 商場里的最高售價。任何時候商品的實際售價不能高于這個價格The amount of retur n in profit for each dollar in vested.Example: If a $100.00 profit were made on a $100.00 in v

48、estme nt, the retur n would be 100%.每一元投資所獲得的利潤額。例如投資100圓得到利潤100圓，那麼回報率為A display shelf which is attached to the top of coun ters to add extra shelv ing or storage space 貨架頂部。它 增加了擺貨的地方。Area of the store where Customers have access to purchase mercha ndSalesfloor ” also.oiseSpelled商場中給顧客購物的地方。也拼成 “

49、SalesfloorA division of Wal-Mart Stores, Inc. that sells merchandise to the public at wholesale prices in a warehouse, no-frills type en vir onment.沃爾瑪商場集團的一個分支，它以批發價銷售商品，售貨環境是樸實無華的倉Term used to refer to mercha ndise which is sold only during certain periods of the year.Example: Christmas, canning s

50、upplies, etc.指只在一年中的某個時期銷售的商 品。如：圣誕節。Wai Mart Terminology 沃爾瑪專用名詞Items that are entered into the item file at store level because they are not on file in the host(Home Office computer). They are called 70-type because the refere nee item numbers assigned by the SMART System always start with“ 0” and

51、 are followed bya five digit nu mber.某些商品信息不在 HOST（總部電腦）系統中，于是他們在商場被輸入SMART系由70開頭，并且后面跟隨一個五位數號碼SHRINKAGE 損耗The differe nee betwee n inven tory that should be on hand accord ing to books and whatSIDE COUNTER正常貨架SIDE KICK 邊籃Wire or cardboard display fixture that hangs on the side of an en dcap utiliz

52、ing peg hooks or shelves to display merchandise. Spelled : “ Sidekick ” also.用鐵絲或 紙版制成，掛在兩端貨架上的商品陳列設備。它用來 固定鉤子或架子以便擺放商品。也拼成：SidekickSIGNS/SIGNING 標牌Signs are used to enhance both specific mercha ndise in the departme nt and the shopp ing en vir onment.Signingis used to ide ntity: specials, EDLP, reduced prices and advertised mercha ndise.標牌用來增強特定商品在部門里和購物區里的吸引item of mercha ndise.Stock Keeping Unit ”的縮寫。指單項商品T&D, HRPage 25 of 21Con fid