湖北省黃石市2016高考英語完形填空和閱讀理解一輪練習（1）完形填空。閱讀下面短文，掌握其大意，然后從各題所給的四個選項a、b、c和d中，選出最佳答案。 the requirements for high school graduation have just changed in my community. as a result, all students must 1 sixty hours of service learning, 2 they will not receive a diploma. service learning is academic learning that also helps the community. 3 of service learning include cleaning up a polluted river, working in a soup kitchen, or tutoring a student. 4 a service experience, students must keep a journal（日志）and then write a 5 about what they have learned. supporters claim that there are many 6 of service learning. perhaps most importantly, students are forced to think 7 their own interests and become 8 of the needs of others. students are also able to learn real-life skills that 9 responsibility, problem-solving, and working as part of a team. 10 , students can explore possible careers 11 service learning.for example, if a student wonders what teaching is like, he or she can choose to work in an elementary school classroom a few afternoons each month. 12 there are many benefits, opponents （反對者） 13 problems with the new requirement. first, they 14 that the main reason students go to school is to learn core subjects and skills. because service learning is time-consuming, students spend 15 time studying the core subjects. second, they believe that forcing students to work without 16 goes against the law. by requiring service, the school takes away an individuals freedom to choose.in my view, service learning is a great way to 17 to the community, learn new skills, and explore different careers.18 , i dont believe you should force people to help others the 19 to help must come from the heart. i think the best 20 is one that gives students choices: a student should be able to choose sixty hours of independent study or sixty hours of service. choice encourages both freedom and responsibility, and as young adults, we must learn to handle both wisely.( ) 1. a. spend b. gain c .complete d. save【答案】c【解析】由文章知到，現在的大學要求學生要完成6小時service learning為正確答案。( ) 2. a. and b. or c. but d. for【答案】b【解析】不完成service learning，否則就不予畢業。( ) 3. a. subjects b. ideas c. procedures d. examples【答案】d【解析】是service learning的例子( ) 4. a. with b. before c . during d. after【答案】c【解析】在service learnin期間的某一時候，所以選during( ) 5. a. diary b. report c. note d. notice【答案】b【解析】在進行service learnin，由生活常識來看，要寫一個調查報告( ) 6. a. courses b. benefits c . challenges d. features【答案】b【解析】支持者認為社區服務由很多益處【考點定位】名詞詞語辨析( ) 7. a. beyond b. about c. over d. in【答案】a【解析】大多數人不可能選擇的社區服務符合自己的興趣愛好。( ) 8. a. careful b. proud c. tired d. aware【答案】d【解析】由上下文容易知道,意識到做某事為最佳答案。( ) 9. a. possess b. apply c. include d. develop【答案】c【解析】由上下文容易知道,真正的生活技能包括include為最佳答案。( ) 10. a. gradually b. finally c . luckily d. hopefully【答案】b【考點定位】由上下文容易知道,最后finally為為正確答案。( ) 11. a. through b. across c. of d. on【答案】a由上下文容易知道,在社區服務整個活動之中。through副詞辨析( ) 12. a. so b. thus c. since d. while【答案】d【解析】由上下文容易知道,在社區服務期間while( ) 13. a. deal with b. look into c. point out d. take down【答案】c【解析】point out指出deal with處理 look into深入地檢查,研究;調查 take down寫下;記下( ) 14. a. argue b. doubt c . overlook d. admit【答案】a【解析】由上下文容易知道,反對者argue爭論為最佳答案。( ) 15. a. much b. full c . less d. more【答案】c【解析】反對者認為，社區服務會耗費時間，學生學習課程的時間就會更少了。( ) 16. a. cost b. pay c. care. d. praise【答案】b【解析】由常識知道，學生在社區服務是不付錢的。( ) 17. a. contribute b. appeal c. attend d. belong【答案】a【解析】作者認為，社區最大的貢獻在于學生可以學到新技能其他不符合題意( ) 18. a. therefore b. otherwise c. besides d. however【答案】d【解析】此處應該為轉折，所以選however( ) 19. a. courage b. desire c. emotion d. spirit【答案】b【解析】學生有發自內心的幫助別人的要求desire為最佳答案。( ) 20. a. decision b. purpose c. solution d. result【答案】c【解析】最佳的解決辦法。閱讀理解。in the more and more competitive service industry, it is no longer enough to promise customer satisfaction. today, customer “delight” is what companies are trying to achieve in or order to keep and increase market share.it is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal new lunges for customer care have come when people can obtain goods and services through telephone call centers and the internet. for example , many companies now have to invest(投資)a lot of money in information technology and staff training in order to cope with the “phone rage”caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.“many people do not like talking to machines,” says dr . storey senior lecturer in marketing at city university business school. “banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .the aim is to make the customer feel they know you and that you can trust the sort of comfortable feelings people have during face-to-face chats with their local branch manager.” recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be calmed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(購物禮卷)as an unexpected “thank you” to rental customers ;and always returning calls ,even when they are complaints. aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . this can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example,” i know how you must feel”), and possible solutions (replacement , compensation or whatever fames suggests best meets the case).airlines face some of the toughest challenges over customer care. fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems. for british airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. they are trained to answer quickly, with their name, job title and a “we are here to help” attitude. the company has invested heavily in information technology to make sure that information is available instantly on screen. british airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service. customer care is obviously here to stay and it would be a foolish company that used slogans such as we do as we please”. on the other hand, the more customers are promised, the greater the risk of disappointment.( ) 1. we can learn from paragraph 2 that .a. complaining customers are hard to satisfyb. unsatisfied customers receive better servicec. satisfied customers catch more attention d. well-treated customers promote business( ) 2. the writer mentions “phone rage”(paragraph 3) to show that .a. customers often use phones to express their angerb. people still prefer to buy goods onlinec. customer care becomes more attentiond. customers rely on their phones to obtain services ( ) 3. what does the writer recommend to create delight?a. calling customers regularly b. giving a “thank you” note.c. delivering a quicker service d. promising more gifts.( ) 4. if a manager should show his empathy (paragraph6), what would he probably say?a. “i know how upset you must be.” b. “i appreciate your understanding.”c. “im sorry for the delay.” d. “i know its our fault.”( ) 5. customer delight is important for airlines because .a. their telephone style remains unchanged b. they are more likely to meet with complaintsc. the services cost them a lot of moneyd. the policies can be applied to their staff ( ) 6. which of the following is conveyed in this article?a. face-to-face service creates comfortable feelings among customers.b. companies that promise more will naturally attract more customers.c. a company should promise less but do more in a competitive market.d. customer delight is more important for airlines than for banks.【參考答案】16、dccabc閱讀理解。when people hear a president speak, they seldom think about others helping to shape the presentation（報告）. today, however, presidents depend on writers such as j. terry edmonds to help them communicate （交流） effectively. edmonds is the first african american ever to work as a full-time speechwriter for a u. s. president; he is so the first african american to serve as director of speechwriting for white house. his is an all-american story of success. edmonds grew up in baltimore, maryland; his father drove a truck, and his mother worked as a waitress. a. great reader, edmonds showed a gift for writing at his high school, baltimore city college after graduating in 1967 edmonds went on to morgan state university edmonds began his career in business, with jobs in public relations and communications. he joined the world of politics as news secretary for his congressman （國會議員） from baltimore during bill clintons presidency, he wrote speeches for health and human services secretary donna shalala and worked in a number of job in the white house and in governmental departments president clinton then appointed （任命）him to the office of directory of speechwriting following the 2000 elections edmonds returned to morgan state university as the schools special assistant to the president for 2001-2002 ( ) 1. which of the following statements is true according to the text? a. edmonds proved himself to be good at writing at high school b. edmonds graduated from morgan state university in 1967. c. edmonds was the first full-time speechwriter. d. edmonds served the white house after 2000. ( ) 2. edmonds entered the world of politics first as -。 a. news secretary for a congressman b. a speechwriter for president clinton c. news secretary in the white house d. a speechwriter for secretary donna shalala ( ) 3. the text is most likely to be found in a book about-。 a. popular science b. historical events c. successful people d, political systems 本文介紹美國總統的“筆桿子”j. terry edmonds作為一位非洲裔美國人的成長經歷。45 a 推理判斷題。根據第二自然段的第二句可知本題選a。46 a 細節理解題。根據第三自然段的第二句可知本題選a。47 c 推理判斷題。本文是一篇人物介紹，介紹了一位成功人物，故本題選c。閱讀理解。brian arrived at the san francisco airport two hours before the flight to paris. he was wearing three shirts, a jacket, two pairs of socks, a pair of shorts, and two pairs of jeans. he was carrying one small backpack, which was very full, but he didnt have any other luggage. brian needed to meet a man named tony before he checked in for his flight. he found tony near the air france counter. tony gave him a round-trip ticket and a small package. “give this package to jean-paul at the airport in paris. he will have a sign with your name on it. i think you can find him easily, “tony said.” you dont have any luggage, right?” “only this backpack,” brian answered. “you said i could bring one carry-on bag.” “thats right, one carry-on bag is fine. have a good trip.” “thanks.” is brian a criminal（犯罪）? not at all. he is an air courier. and he paid only $110 for the round-trip ticket to paris. air couriers get cheap airline tickets because they take important packages and papers to foreign countries. businesses sometimes need to get packages and papers to people in foreign countries by the next day. often, the only way they can do this is to use an air-courier company. it is not cheap for a business to send a package with an air courier, but it is quick. every year about 80, 000 people worldwide travel as air couriers. the number of tickets for courier travel is growing by about 10 percent a year. however, air-courier travel isnt for everyone, but if you have very little money, can be flexible（靈活的）about your travel plans, and dont mind wearing the same clothes for a week, it can be a great way to take a vacation! ( ) 1. why was brian wearing so many clothes for his travel? a. because they were the uniform fo