1、正商地產客戶滿意度調查問卷 尊敬的各位位業主/住戶：您您好！ 十分分感謝您您對正商商地產的的支持與與厚愛，為為了解您您的心聲聲和建議議，請您您填寫此此份調查查問卷，并并提出寶寶貴意見見，我們們將誠摯摯地考慮慮您的意意見，以以不斷提提高和改改善我們們的服務務水平。謝謝！ 正商地產品牌與客戶管理部一、您的個個人信息息1.姓 名名： HTMLCONTROL Forms.HTML:Text.1 聯系方式： HTMLCONTROL Forms.HTML:Text.1 2.小區名名稱： HTMLCONTROL Forms.HTML:Text.1 樓 座 號號： HTMLCONTROL Forms.HTML

2、:Text.1 3.您的身身份： HTMLCONTROL Forms.HTML:Option.1 準業主主 HTMLCONTROL Forms.HTML:Option.1 業 主 4.從事行行業： HTMLCONTROL Forms.HTML:Option.1 私營業業主 HTMLCONTROL Forms.HTML:Option.1 公公司白領領 HTMLCONTROL Forms.HTML:Option.1 企業業高管 HTMLCONTROL Forms.HTML:Option.1 事業單單位人員員 HTMLCONTROL Forms.HTML:Option.1 政府府公務員員 HTMLC

3、ONTROL Forms.HTML:Option.1 公公司老板板 HTMLCONTROL Forms.HTML:Option.1 自由由職業 HTMLCONTROL Forms.HTML:Option.1 其它 HTMLCONTROL Forms.HTML:Text.1 5.置業目目的： HTMLCONTROL Forms.HTML:Option.1 自住 HTMLCONTROL Forms.HTML:Option.1 投資 HTMLCONTROL Forms.HTML:Option.1 解決孩孩子入學學 HTMLCONTROL Forms.HTML:Option.1 其他他二、您對的的正商

4、地地產的綜綜合滿意意度： HTMLCONTROL Forms.HTML:Option.1 很滿意 HTMLCONTROL Forms.HTML:Option.1 滿滿 意 HTMLCONTROL Forms.HTML:Option.1 一 般般 HTMLCONTROL Forms.HTML:Option.1 不滿滿意 HTMLCONTROL Forms.HTML:Option.1 很很不滿意意 1、您是否否熟悉正正商地產產品牌？ HTMLCONTROL Forms.HTML:Option.1 非常熟悉 HTMLCONTROL Forms.HTML:Option.1 熟悉 HTMLCONTROL

5、 Forms.HTML:Option.1 有點印印象 HTMLCONTROL Forms.HTML:Option.1 聽聽說過 HTMLCONTROL Forms.HTML:Option.1 完全不不知道 2、您是否否知道正正商地產產正在推推出的樓樓盤？ HTMLCONTROL Forms.HTML:Option.1 知道 HTMLCONTROL Forms.HTML:Option.1 有點點印象，但但不熟悉悉 HTMLCONTROL Forms.HTML:Option.1 不知知道 3、您幾次次購買正正商地產產推出的的樓盤？ HTMLCONTROL Forms.HTML:Option.1 第

6、一次 HTMLCONTROL Forms.HTML:Option.1 第第二次 HTMLCONTROL Forms.HTML:Option.1 第三次次 4、您在購購房時所所考慮的的功能性性因素是是那些？（可以以多選，最最多選擇擇三項） HTMLCONTROL Forms.HTML:Checkbox.1 地段 HTMLCONTROL Forms.HTML:Checkbox.1 景觀觀 HTMLCONTROL Forms.HTML:Checkbox.1 戶型型設計 HTMLCONTROL Forms.HTML:Checkbox.1 性價比比 HTMLCONTROL Forms.HTML:Chec

7、kbox.1 工程程質量 HTMLCONTROL Forms.HTML:Checkbox.1 配套設設施 HTMLCONTROL Forms.HTML:Checkbox.1 物物業管理理 HTMLCONTROL Forms.HTML:Checkbox.1 其他他5、您在購購房時所所考慮的的情感性性因素是是那些？（可以以多選，最最多選擇擇三項） HTMLCONTROL Forms.HTML:Checkbox.1 開發商品牌牌形象 HTMLCONTROL Forms.HTML:Checkbox.1 朋友推推薦 HTMLCONTROL Forms.HTML:Checkbox.1 小小區文化化氛圍 H

8、TMLCONTROL Forms.HTML:Checkbox.1 開發商商恪守承承諾 HTMLCONTROL Forms.HTML:Checkbox.1 開開發商人人性化服服務 HTMLCONTROL Forms.HTML:Checkbox.1 沒沒有這方方面的因因素 HTMLCONTROL Forms.HTML:Checkbox.1 其其他6、您對正正商地產產品牌的的評分如如何？（55分制，最最高分55分，最最低分11分）正商地產： HTMLCONTROL Forms.HTML:Option.1 5分 HTMLCONTROL Forms.HTML:Option.1 4分 HTMLCONTRO

9、L Forms.HTML:Option.1 3分 HTMLCONTROL Forms.HTML:Option.1 2分 HTMLCONTROL Forms.HTML:Option.1 1分 7、您認為為正商地地產公司司承諾的的兌現程程度如何何？ HTMLCONTROL Forms.HTML:Option.1 完全兌現 HTMLCONTROL Forms.HTML:Option.1 大多數數兌現 HTMLCONTROL Forms.HTML:Option.1 一般 HTMLCONTROL Forms.HTML:Option.1 多數未未兌現 HTMLCONTROL Forms.HTML:Opti

10、on.1 完全未未兌現 8、您將來來是否會會將正商商地產的的樓盤推推薦給親親朋好友友？ HTMLCONTROL Forms.HTML:Option.1 肯定會 HTMLCONTROL Forms.HTML:Option.1 可可能會 HTMLCONTROL Forms.HTML:Option.1 說不清清 HTMLCONTROL Forms.HTML:Option.1 可能能不會 HTMLCONTROL Forms.HTML:Option.1 肯定不不會三、正商產產品調查查1.小區環環境與規規劃：很滿意 滿 意 一 般 不滿意很不滿意小區景景觀環境境美觀： HTMLCONTROL Forms.

11、HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 小區整體布局合理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HT

12、ML:Option.1 小區內內道路設設計合理理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 您的停停車需求求能得到到滿足： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HT

13、MLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 活動設設施和場場所能滿滿足您的的需要： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 2.房屋設設計：很滿意 滿 意 一 般 不滿意很不滿意樓體外外觀美觀觀： HTMLCONTROL Forms.HTM

14、L:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 樓體間間距合適適： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:

15、Option.1 單元公公共部分分美觀大大方： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 采光設設計： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL F

16、orms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 通風設設計： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 房型合理實用： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTRO

17、L Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 管線布置合理，使用方便： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 3.房屋質質量：很滿意 滿 意 一 般 不滿意很不滿意房屋主主體質量量： HTML

18、CONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 原配門門窗質量量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCO

19、NTROL Forms.HTML:Option.1 屋面防防水質量量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 管線端端口質量量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.

20、1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 公共設設施質量量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 4.您對改改善產品品品質的的建議： HTMLCONTROL Forms.HTML:TextArea.1 四、正商物物業調查查1.

21、您對物物業管理理工作總總體滿意意度： HTMLCONTROL Forms.HTML:Option.1 很滿滿意 HTMLCONTROL Forms.HTML:Option.1 滿滿 意 HTMLCONTROL Forms.HTML:Option.1 一 般般 HTMLCONTROL Forms.HTML:Option.1 不滿滿意 HTMLCONTROL Forms.HTML:Option.1 很很不滿意意 2.客戶服服務：很滿意 滿 意 一 般 不滿意很不滿意接待禮禮儀： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Optio

22、n.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 工作態態度： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 投訴處處理： HTMLCONTROL Forms.HTML:Opt

23、ion.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 反饋回回訪： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1

24、 3.安全管管理：很滿意 滿 意 一 般 不滿意很不滿意保安服服務態度度： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 車輛交交通管理理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Optio

25、n.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 公共秩秩序管理理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 小區治治安裝況況： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HT

26、ML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 消防安全管理： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 4.公共環環境清潔潔服務：很滿意 滿 意 一 般

27、 不滿意很不滿意保潔服服務態度度： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 景觀綠綠化養護護： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Form

28、s.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 小區公公共環境境清潔： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 5.維修服服務：很滿意 滿 意 一 般 不滿意很不滿意維修及及時性： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL F

29、orms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 維修人人員態度度： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 公共設設施維保保： HTMLC

30、ONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 維修質質量： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTRO

31、L Forms.HTML:Option.1 6.社區文文化活動動：很滿意 滿 意 一 般 不滿意很不滿意社區文文化活動動內容及及效果： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 社區文文化活動動時間適適宜性： HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:O

32、ption.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 HTMLCONTROL Forms.HTML:Option.1 7.物業管管理意見見征詢：（1）您對對物業采采取措施施治理地地面亂停停車、占占用消防防通道現現象是否否贊成，您您對此有有何意見見及建議議？ HTMLCONTROL Forms.HTML:TextArea.1 （2）您對對提高物物業服務務還有哪哪些其他他建議： HTMLCONTROL Forms.HTML:TextArea.1 四、正商會會員俱樂樂部1.您是否否了解正正商會員員俱樂部部？ H

33、TMLCONTROL Forms.HTML:Option.1 是 HTMLCONTROL Forms.HTML:Option.1 否 2.您是否否閱讀過過正商會會會刊正正商匯？ HTMLCONTROL Forms.HTML:Option.1 是 HTMLCONTROL Forms.HTML:Option.1 否 3.您對正正商會員員俱樂部部總體工工作是否否滿意？ HTMLCONTROL Forms.HTML:Option.1 很滿滿意 HTMLCONTROL Forms.HTML:Option.1 滿滿 意 HTMLCONTROL Forms.HTML:Option.1 一 般般 HTMLCONTROL Forms.HTML:Option.1 不滿滿意 HTMLCONTROL Forms.HTML:Option.1 很很不滿意意 4.您通過過何種途途徑了解解正商會會員俱樂樂部？ HTMLCONTROL Forms.HTML:Option.1 售樓樓中心 HTMLCONTROL Forms.HTML:Option.1 正商商匯 HTMLCONTROL Forms.HTML:Option.1 正商家家 HTMLCONTROL Forms.HTML:Option.1 網 站 HTMLCONTROL Forms.HTML:Option.1