1、授課日期授課班級課題名稱Module 3 Unit 2 Welcoming guests教案課型執教教師New第2頁教學目標教學重點與難點1、知識與技能：(1) master the basic knowledge of welcoming guests(2) master the new words in the dialogues(3) master the dialogues2、過程與方法：(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approa

2、ch(4) Situational learning approach3、情感、態度與價值觀: Ss can learn about the basic knowledge of welcoming guests(5) Ss can learn basic welcoming guests procedures(6) Ss can learn some basic welcoming guests skills教學重點： To present the knowledge of welcoming guests(2) To present the dialogues教學難點:Practice t

3、he dialogues and play the role in English in mocked situations Task-based learning approach(3) Inquiry-based learning approach教學方法(4) Collaborative learning approach(5) Situational learning approach四、教學輔助器具Books, multi-media, chalk. Blackboard教學過程1 Lead-in:1) Revision:五、What are the procedures of ta

4、ble reservations?Ask the students to play the rolerestaurant entrance2) Look and match: loungehostesswine listreservation signmenu1. hostess2. restaurant entrance3. menu4. wine list5. reservation sign6. lounge3) . Keep these important tips in mind when serving:Welcome the guests.Ask if the guest has

5、 a reservation.Enquire under whose name.Enquire for how many persons.Lead the way to the table.Present the menu to the guest and promise to take his order later.2. Pre-task:Do you know these useful expressions?Good morning, sir/madam. Welcome to our restaurant. Do you have a reservation with us?早上好，

6、先生/女士。歡迎光臨我們餐廳，您有預定嗎？Excuse me , sir/madam. Which table do you prefer?不好意思，先生/女士，請問你喜歡坐哪里呢？Excuse me, sir/madam, this way please! Please mind your steps! Thank you!先生/女士，請這邊走，小心臺階，謝謝您。May I have your name, please?請問您的姓氏？I do have a table for you, Mr我們為您準備了一張餐桌。Please follow me .I will bring you ther

7、e.請跟我來，讓我來為您帶路。May I take your coat?讓我替您拿大衣好嗎？I would have a table for you in half an hour s time, would you mind waiting?我們約半小時后有餐位，您稍等片刻可否3. While-task:Let s study dialogues:Dialogue 1:Where are the two speakers?What does the hotel staff do for the guest?What kind of table has the restaurant reser

8、ved for the guest?Is the guest satisfied with the table?Dialogue 2:Listen and answer questions:Has the guest made a reservation here?How many people will be dining in the conversation?Is the guest expecting to eat at this restaurant?What does the hostess present to the guest?Dialogue 3:Listen and an

9、swer questions:How many people are there for the table?What does the waiter ask the guests to do when the restaurant is full?Where do the guests wait?Does the waiter offer attentive service?B: Answers to the exercises:1. A: Listen to the dialogue and fill in the blanks.A: Good evening, Welcome to ou

10、r restaurant. Do you have a reservation?B: Yes, I have a reservation.A: May I have your name?B: Henry White.A: After you How would you like this table?B: Well, could we get a table by the window?A: Let me check, would you take that one?B: Terrific. Thank you.A: Have your seat, please. I will get you

11、 the menu.B. Listen to the second dialogue and answer the following questions.YesMr. BlackIt s too close to the washroom.He would like to sit a table by the window.3. Put the following service procedures into correct orders.pull chair out for the guest;Seat the guestgreet the guests;usher the guest

12、to his table;hand the menu to the guest;check booking details with the guest;3 6 2 4 1 52. Match the English expressions in Column A with their Chinese meanings in Column B.1 .C 2.E 3.A 4.B 5.G 6.K 7.J 8.I 9.F 10.L 11.D 12.H4. Practice the sentences with your partners.Good morning. Welcome to our re

13、staurant. Have you made a reservation with us?Excuse me, sir/madam, this way please! Please mind your steps! Thank you!Reservation, sir?Reservation was for (No.). Is this correct, sir/madam?How many people in all?Good evening. A table for two?May I have your name, please?I am sorry, sir/madam (guest

14、 s name), we re full for the moment. We would have a table for you in halfhour s time, would you mind waiting?I have a lovely table for you today.Please follow me. I will bring you there.This way , please.May I take your coat?Let me show you the table you have reserved.5. Discuss with your partner w

15、hat to say to the guest in the following situations and then write out the correct expressions.1. When the guest arrive at the entrance of the restaurantGood morning, Welcome to our restaurant.Do you have a reservation with us?2. When the restaurant is fully booked,I am sorry, Sir / Madam (guest'

16、;s name), we're busy now. Would you care to have a drink in the lounge?3. When you lead the guest to the tableFollow me , please./ This way, please.4. When the guests are seated at the tableHere is the menu . The waiter will be here to take your order soon.5. When the guest doesn ' t want th

17、e table you have arranged for himWhere would you like your table?/How about the window table over there?6. Complete the following dialogue.A: Good evening, sir. Welcome to our restaurant. Do you have a reservation?B: No, I'm afraid I don't.A: How many people?B: Three.A: I'm sorry, a vaca

18、nt table is not available now. Would you mind waiting for 20 minutes?B: Of course not.A: May I have your name, please?B: Mr. White.A: Thank you, would you like to have a drink in the lounge? We'll have you seated as soon as we get a table ready.B: Thank you. (Fifteen minutes later)A: Mr. White?B: Yes?A: Thank you for waiting. Please step this way. Here is your