1、 CHAPTERCHAPTER TABLETABLE / / 目錄目錄: :1.PRESENTATION1.PRESENTATION OFOF XXXXXX SAFETYSAFETY LTDLTD ANDAND XXXXXX TANNERYTANNERY 介紹介紹 XXXXXX 手套廠和手套廠和 XXXX 皮廠皮廠 2 22.DECLARATION2.DECLARATION OFOF THETHE BOARDBOARD 董事會宣言董事會宣言 4 43.QUALITY3.QUALITY POLICYPOLICY 質量政策質量政策 6 64.PURPOSE,4.PURPOSE, SCOPESCOP

2、E ANDAND MANAGEMENTMANAGEMENT OFOF THETHE QUALITYQUALITY MANUALMANUAL 質量手冊的目的、圍和管理質量手冊的目的、圍和管理 9 95.DEFINITIONS5.DEFINITIONS 定義定義 10106.QUALITY6.QUALITY MANAGEMENTMANAGEMENT SYSTEMSYSTEM 質量管理體系質量管理體系 11117.DESCRIPTIONS7.DESCRIPTIONS OFOF THETHE INTERACINTERACT TIONSIONS BETWEENBETWEEN THETHE PROCESS

3、ESPROCESSES 過程之間相互作用的表述過程之間相互作用的表述 13138.DESCRIPTION8.DESCRIPTION OFOF THETHE PROCESSESPROCESSES 程序描述程序描述 1616ANNEXANNEX DOCUMENTDOCUMENT / / 附件附件: :Specific vocabulary特殊詞匯Annex 1 QM 001CLCLAVAVRCRCABABQCQCCYCYVERSIONVERSION版本版本NB.NB. PAGESPAGES頁數頁數DATEDATE日期日期EVOLUTIONEVOLUTION NATURENATURE進展進展RESP

4、ONSIBLERESPONSIBLE負責負責A402005/11/28CreationChang YangB382006/03/28UpdateChang YangCreation Date: 2005/11/281/38Sunpearl Safety Ltd.xx 皮手套廠Quality Manual 質量手冊QM 001BQuality Management質量管理 2 / 391. PRESENTATION OF XXX SAFETY LTD AND XXX TANNERY 介紹 XX 皮手套廠和XX 皮廠1.1. General informations / 總說明NameName 名

5、字名字xxxx SafetySafety LtdLtdxxxx 皮手套廠皮手套廠xxxx TanneryTanneryxxxx 皮廠皮廠AddressAddress 地址地址TelephoneTelephoneFaxFaxBusinessBusiness licenselicense NN 注冊號注冊號RegistrationRegistration PlacePlace 注冊地注冊地CompanyCompany creationcreation datedate 公司成立時公司成立時間間ValidityValidity limitslimits timetime 有效期有效期BoardBoa

6、rd 董事董事1.2. Activities / 行為Xxx Tannery ensures the design and manufacturing of safety leathers and Xxx Safety Ltd of PPE (Personal Protective Equipment). All the products are made according to the current specifications and standards. 3 / 39確保 xxx 皮廠設計和生產的皮革和 xxx 皮手套廠設計和生產的個人防護用品都是依照當前的規和標準制造的。1.3.

7、Staff and general organization on the 2006 / 03 / 01 職員和總體組織Xxx Production xxx 生產工人28 persons 人Xxx Safety Ltd Production xxx 皮手套廠生產工人340 persons 人Administration 行政人員6 persons 人Supervisor 主管20persons 人Manager 經理7persons 人Upkeep and maintenance 后勤和維修11 persons 人Security 保安7 persons 人TotalTotal 總計總計419

8、419 personspersons 人人For details, refer to “Xxx Safety Ltd. and Xxx tannery organization chart” (HFO 002).詳細資料, 參照“xxx 皮手套廠、xxx 皮廠組織圖” (HFO 002)1.4. History / 歷史Our business commercial relations between Europe and China have started in February 1975. 自從 1975 年 2 月開始，我們就建立了歐洲與中國的商業伙伴關系。Gradually, the

9、 shareholders and partners links have been stronger and our activity has increased during these years. 逐漸地,這些年股東與合作伙伴的聯系變密切了,活動也增加了。 In order to stay active on the market for the period 2015, the partners took the decision to start a new production unit collecting on the same site, in Zhaoqing, the

10、jobs of tanner and glover. 為了在 2015 年占有市場優勢，合伙人決定將皮革生產和手套生產集中在同一地方，發展新產品。Xxx Tannery has started its activity in March 2004. Xxx Safety Ltd, for its part, has started its activity on the 1st of December 2004. xxx 皮廠于 2004年 3 月開始試業，xxx 皮手套廠于 2004 年 12 月 1 日開始試業。We work with regular customers in Europ

11、e (France, Germany, Benelux, Switzerland, Poland, Spain.) and in the Middle East. 我們與歐洲（法國，德國，比利時、荷蘭和盧森堡三國經濟聯盟，瑞士，波蘭，西班牙）和中東國家的老顧客合作。2. DECLARATION OF THE BOARD / 董事會宣言 4 / 39The Board, through the legal representative of Xxx Safety Ltd, and for Xxx Tannery, declares:董事會通過 xxx 皮手套廠的法人代表為 xxx 皮手套廠和 x

12、xx 皮廠宣布：1. In the long term, the aimaim of our companies is to reach the best performance level to have a part in the improving of the quality of life of all the people directly or indirectly concerned by our activities.從長遠來看，公司的目標目標是全力以赴，讓所有和我們活動有直接或間接相關的人們生活質量得到改善。2. Our first vocationvocation is

13、to produce safety leather, gloves and equipments with certified quality in order to give satisfaction to all the people working in the industrial circle. 我們的職業職業是生產能讓所有在工業領域工作的人們滿意的并經過質量認證的皮革，手套和防護設備。3. The generalgeneral policypolicy of our companies can be summarized by two points:We have to ensur

14、e, by our economic prosperity, the perenniality of the human, material and financial resources put into play to reach our aim.We have to assume our vocation with an acute sense of our civic liabilities, because we contribute, from our location and for what we are concerned to the development of our

15、economical prosperity and to the defence and deployment of our social and environmental values.公司的總體政策總體政策可以概括為以下兩點：以我們的經濟實力能夠保證長期穩定的人力、物力、財力資源，為達到我們的目標奠定了基礎。假設我們的職業是為市民服務的，因為我們的貢獻從我們現在所處的地方和我們相關的活動來發展當地的經濟繁榮和保護所在地的社會和自然環境效益。4. Following from the general policy of the companies, our quality policy c

16、onstitutes the central point of our measures and the Quality Manual represents the perfect illustration of it.跟進公司的總體政策，我們的質量政策是測量和質量手冊的中心，表現為其中完美的圖解。 5 / 395. After the definition of these terms of reference, the Board can affirm his total participation:To uphold the carrying out of the Quality pol

17、icy of the companies.To provide the suitable resources to ensure its realization.To take care of the respect of the policy, especially when the measures described in this Quality Manual are put into play.在這些授權圍參考的定義之后，董事會能確認全部參與：支持實現公司的質量政策。提供適當的資源以確保它們的實現。遵守這些政策，特別是當這些措施已描述在質量手冊里并且已經實施。6. By delega

18、tion of the Board, the Quality Committee (HFO 013) is in charge of:Checking the application of the Quality policy, its continual respect and its evolution through the Quality improving plan.Taking all the necessary measures.Measuring the efficiency of this policy.To manage the necessary actions to i

19、mprove the Quality management system.在董事會的授權下，質量委員會(HFO 013)負責:檢查質量政策的運用情況，通過質量改進計劃，決定繼續延用和發展。采取任何必要的測量措施。衡量政策的效率。采取必要的措施改進質量管理體系。7. The Quality Manager is the appoint management representative, according to ISO 9001:2000 standard (paragraph 5.5.2). The Quality manager has the power to take all prot

20、ective decisions, including stopping the production.依照 ISO 9001:2000 標準(見 5.5.2), 質量經理是管理者代表。質量經理有權作出采取任何保護措施，包括停止生產。Date and signature日期和簽名For the Board, the Legal Representative 6 / 39董事會和法人代表 7 / 393. QUALITY POLICY / 質量政策3.1. Introduction / 介紹According to the “Terms of reference” (Annex 1 HFO 01

21、2), the quality policy of Xxx Safety Ltd and Xxx Tannery is corresponding to a global and permanent reasoning, using each day a process approach conformed to ISO 9001:2000 requirements in order to satisfy our customers and to meet the market needs.依照“授權圍參考”(Annex 1 HFO 012)，xxx 皮手套廠和 xxx 皮廠的質量政策符合全球

22、的和持久的推論，每天使用的程序都是按照 ISO 9001:2000 的要施的，為了滿足我們的消費者和市場的需要。Global reasoning, since the quality policy affects all the companies fields, to serve our customers. Permanent, since it is real-life from the foundation of the companies. The quality policy, formalized and developed in the Quality Manual, affe

23、cts today the daily actions as a whole through our quality management system.整體推理，自從質量政策作用于我公司的文件開始，就服務于我們的消費者。一直以來，自從公司建立營業開始，質量政策就正式運用和發展在質量手冊里，影響現在日常行動并作為一個整體貫穿于我們的質量管理體系。3.2. The quality concept of Xxx Safety Ltd and Xxx Tanneryxxx 皮手套廠和 xxx 皮廠的質量概念 “It“It isis thethe customercustomer thatthat p

24、rovideprovide usus a a living”living”This is the fundamental value of the companies, present in the spirit of each man or woman of Xxx Safety Ltd. and Xxx Tannery. This value is representative of one priority: to get the satisfaction of the customer.Others principles are important in the daily actio

25、ns and are basic elements of the Quality Policy:-To reach the “zero defect” and the “good right from the start”.-The improving of the suppleness and of the rapidity of the production to the customers requirements.-To take care, at each moment, of the social and environmental values.“消費者賦予了我們生命力消費者賦予

26、了我們生命力”這是公司的基本價值觀，體現在 xxx 皮手套廠和 xxx 皮廠的每一位員工身上。這種價值首先代表了：獲得消費者的滿意。其他原則在質量政策的日常措施和基本原理中也是很重要的： -為了達到“零缺點”和“從開始就做好”的目標。-改進生產的適應性和速度以達到消費者的要求。 8 / 39-時時刻刻關注社會和環境效益。3.3. The contribution of each to the satisfaction of the customer 使消費者滿意的各個貢獻- By a pleasant welcoming (telephone, visits.)- By a positive

27、reactivity, even if the satisfaction cannot be provide (prices, delivery time.)- By respecting the quality management system measures.- By seizing and communicating all the relevant informations to ensure an efficient customers feedback.- By suggesting each measure to improve the product or service.

28、- By taking part in the achievement of the targets.- By taking care to spread a corporate image of the companies.- By a pleasant welcoming (telephone.)- By a positive reactivity, even if the satisfaction cannot be provide.- By respecting the quality management system measures.- By seizing and commun

29、icating all the relevant informations to ensure an efficient working of its department.- By suggesting each measure to improve the product or service.- By performing all the tasks according to the procedures, the process-proceeds and the instructions of the hierarchic supervisor.- By isolating and i

30、ndicating each non conformity.- By taking care of the property of the working place.- By suggesting each measure to improve the product or process.- By taking part in the pleasant welcoming of the customers or visitors.- By taking care of the respect of the terms of reference and by defining coheren

31、t targets.- By providing the human and material resources necessary to reach the targets.- By making controls, checks and follow up to prevent each drifting- By suggesting and encouraging all the improving opportunities.- By listening to the market through the customers to determine actions in the s

32、hort and in the long term.THE SHARED TARGET:SATISFACTION OF THE CUSTOMERPRODUCTION STAFFSUPERVISORS, MANAGERS, GENERAL MANAGEMENTCOMMERCIAL STAFFADMINISTRATIVE STAFF 9 / 39- 熱情的接待（ 、拜訪） - 肯定的反應，盡管不能提供滿意的服務（價格、交貨時間）- 遵守質量管理系統的測量措施。- 掌握和傳達所有相關的信息，有效地保證客戶的信息反饋。- 對每個措施提出建議改善產品或服務。- 參與目標的實現。- 關注公司形象的弘揚。-

33、 熱情的接待（ ）- 肯定的反應，盡管存不能提供滿意的服務。- 遵守質量管理體系的測量措施。- 掌握和傳達所有相關的信息有效地保證本部門的工作。-對每個措施提出建議改善產品或服務。- 根據程序和直接管理人員的指示完成所有的工作。- 隔離和標出每個不規則的情況- 保護工作崗位上的財產 。- 對每一次測量提出建議以改善產品和程序。- 參與熱情地接待客戶或拜訪者。- 注意遵守授權范圍參考所定義的目標。- 通過提供必要的人力和原料以達到目標。- 通過管理、檢查和跟進每個不穩定的情況。- 建議和鼓勵每個改善的機會。- 通過聽取客戶對本公司產品在市場的反應作出短期和遠期措施。共同的目標：共同的目標：消費者

34、的滿意消費者的滿意生產人員生產人員主管、經理、綜合管理主管、經理、綜合管理 商業人員商業人員行政管理人員行政管理人員 10 / 394. PURPOSE, SCOPE AND MANAGEMENT OF THE QUALITY MANUAL 質量手冊的目的、圍和管理4.1. Purpose / 目的This Quality manual must answer to:-The employees of the companies which are looking for a better understanding of the quality system and of the quali

35、ty organization.-Our suppliers who take part to our projects.-Our customers whose we must deserve their confidence.-Each organism who wish to know our Quality management system.質量手冊必須適用于：-期待容易理解的質量體系和質量組織的公司員工-參與我們計劃的供應商-必須是值得我們信任的消費者-想了解我們的質量管理體系每一個組織.The sequencing of the responsibilities and of t

36、he Quality measures using a process approach characterizes the organization of Xxx Safety Ltd and Xxx Tannery. But nothing is possible without the individual involvement of each person of the companies to obtain the SATISFACTION OF OUR CUSTOMERS, who are looking for a continual improving concerning:

37、-The services.-The intrinsic quality of our products.-The quality of the presentation of the products.-The constancy in the quality of the products.xxx 皮手套廠和 xxx 皮廠使用一套有特色的組織方法進行職責和質量測量的程序化管理，如果沒有公司每位員工的貢獻就不能獲得消費者滿意，他們期待一個持續改進的組織，關于：-服務-產品質量的本質-產品質量的介紹-產品質量的穩定性.This Quality Manual and all the measur

38、es and documents concerning the management of the Quality of Xxx Safety Ltd and Xxx Tannery are made according to ISO 9001:2000 standard.xxx 皮手套廠和 xxx 皮廠的質量手冊和所有測量與相關的管理文件都是依照 ISO 9001:2000 標準制作的。 11 / 394.2. Scope and exclusions of the Quality Manual / 質量手冊的圍和排除的細節The Quality Manual applies to the

39、whole activities of Xxx Safety Ltd and Xxx Tannery located in DalangIndustrial Park, Gaoyao city, Guangdong province. There is no requirements of the ISO 9001:2000 standard excluded.質量手冊將應用于位于省高要市小湘鎮大朗工業園的 xxx 皮手套廠和 xxx 皮廠的全部行為。對 ISO 9001:2000 標準沒有排除細節的要求。4.3. Management of the Quality Manual / 質量手冊

40、的管理The Quality manual and the procedures are managed (creation, deployment, update and storage) according the “Quality documents and records management” (HFO 001).依照“質量文件和記錄管理” (HFO 001)來管理質量手冊和程序 (編制、部署、更新和儲存)。All the procedures mentioned in this Quality Manual are confidential and cannot be looked

41、 outside of the companies. The Quality Manual can have an external deployment (request of customers, certification organisms.).質量手冊提到的所有程序都是公司的，一般情況下不能流傳到公司之外。但質量手冊可以在外部署（在客戶、鑒定機構的要求下）。5. DEFINITIONS / 定義5.1. General vocabulary relating to the Quality / 關于質量的普通詞匯The vocabulary used in our Quality Ma

42、nagement system is determined according to ISO 9001:2000 standard.依照 ISO 9001:2000 標準來確定我們用于質量管理體系的詞匯5.2. Specific vocabulary / 特殊詞匯The specific vocabulary of Xxx Safety Ltd and Xxx Tannery used in this Quality Manual is defined in the annex document: Specific vocabulary (Annex 1 QM 001).用于 xxx 皮手套廠

43、和 xxx 皮廠質量手冊的特殊詞匯定義在文件的附件里: 特殊詞匯(Annex 1 QM 001) 12 / 396. QUALITY MANAGEMENT SYSTEM/ 質量管理系統6.1. Presentation of the system/ 系統介紹The Quality system of Xxx Safety Ltd and Xxx Tannery is essentially based on ISO 9001 standard requirements. This system covers all the activities of Xxx Safety Ltd and Xx

44、x Tannery. The documents (creation, control, validation, deployment and storage) are mastered by the Quality Committee (HFO 013) which applies the procedure: “Quality documents and records management” (HFO 001).xxx 皮手套廠和 xxx 皮廠質量系統從本質上講是基于 ISO 9001 相關的指示要求制作的。這個系統覆蓋了 xxx 皮手套廠和 xxx 皮廠所有活動情況。這些文件（創造，管

45、理，確認，部署和儲存）應用于“質量文件和記錄管理” (HFO 001) 以與由質量委員會(HFO 013)控制。The General Management (Board) is making regularly (at least once a year) “General Management and system review” (HFO 011) in order to ensure that the Quality system fit with the policies of Xxx Safety Ltd and Xxx Tannery and that the set objec

46、tives have been reached. A yearly assessment is made by the General Management after consultation of the Quality Committee.綜合管理（董事會）有規律地（最少一年一次）制定“綜合管理和體系回顧” (HFO 011)，目的是為了確保質量體系政策適合 xxx 皮手套廠和 xxx 皮廠以與實現目標。年度評估是綜合管理在咨詢質量委員會之后制定的。6.2. Organization of the system/ 系統組織The general organization chart is

47、 presented in the document: “Xxx Safety Ltd. and Xxx tannery organization Chart” (HFO 002). 總體的組織系統圖在文件“xxx 皮手套廠和 xxx 皮廠組織圖” (HFO 002)中有介紹。The position of each ones is summarized in this organization chart and defined on the “Position Description” (HFO 009), including the responsibility concerning t

48、he Quality system.在組織圖上簡要介紹每個職位職責情況，詳細的介紹參照“職位描述”(HFO 009)包括關于質量體系的職責。 13 / 396.3. Responsibilities concerning the Quality system / 關于質量體系的職責The General Management (Board) is in charge of drawing up and brings into play the Quality policy for Xxx Safety Ltd and Xxx Tannery. 綜合管理（董事會）負責起草和實施 xxx 皮手套廠

49、和 xxx 皮廠的質量政策。The management of the quality is a delegation of the General Management. For independence and practical reasons, this function is assumed by the Quality Committee provided of a secretary, the Quality Manager. 質量管理是綜合管理的一部分,質量經理就像是質量委員會的秘書，經授權，質量經理可以獨立地處理實際事務。The Quality Manager is the

50、“Appoint management representative” (ISO 9001:2000 standard, paragraph 5.5.2) and performs the missions depending of his function (Position Description, Annex 47 HFO 009). He has to oversee the quality management system, reports on the status of the quality management system to the General Managemen

51、t and takes care that the customers requirements are important for the entire organism.質量經理是“管理者代表” (ISO 9001:2000 標準, 見 5.5.2)，根據他的職責（職位描述，Annex 47 HFO 009）完成委托的任務。他必須監督質量管理系統，將質量管理體系的情形報告到綜合管理，注意客戶的要求對于整個組織系統有非常重要的作用。7. DESCRIPTIONS OF THE INTERACTIONS BETWEEN THE PROCESSES 過程之間相互作用的表述Our Quality

52、Management system is made on the base of 15 identified processes in continual interaction in order to reach our target: THE SATISFACTION OF THE CUSTOMER. 我們的質量管理體系是基于 15 個識別程序在連續的相互作用下編成的，目的是為了達到我們的目標：讓我們的客戶滿意讓我們的客戶滿意We can distinguish / 我們可以辨別:ManagementManagement processesprocesses管理程序管理程序General

53、management and planning process綜合管理和計劃程序Quality management process 質量管理程序ResourcesResources managementmanagement processesprocesses資源管理程序資源管理程序Information and administration process信息和行政管理程序Human resources process人力資源管理程序Material resources process原料資源管理程序ProcessProcess relatingrelating toto thethe C

54、ommercial process 商業程序 14 / 39customerscustomers有關顧客的程序有關顧客的程序ManufacturingManufacturing processesprocesses生產程序生產程序Purchases process采購程序Design process設計程序Tannery production process皮廠生產程序Factory production process 手套廠生產程序ControlControl andand measuringmeasuring processesprocesses管理和測量程序管理和測量程序Control

55、 and measuring process (Reception)管理和測量程序 (驗收)Control and measuring process (In process and finished products)管理和測量程序 (生產過程檢測和成品檢測)Calibration process校準程序Internal audit process 部審計程序ImprovingImproving processesprocesses改進程序改進程序Quality improving process 質量改進程序These processes are organized as follow /

56、 這些程序的結構如下: MANAGEMENT PROCESSESGeneral Management and planning processQuality Management processCommercial processPROCESS RELATING TO THE CUSTOMERSCommercial processPROCESS RELATING TO THE CUSTOMERSDesign processPurchasesprocessTannery production processFactory production processMANUFACTURING PROCE

57、SSESHuman Resources processMaterial Resources processRESOURCES MANAGEMENT PROCESSESCONTROL AND MEASURING PROCESSESControl and measuring process (In progress and finished products)Control and measuring process (Reception)Calibration processInternal Audit processQuality improving processIMPROVING PROC

58、ESSCustomerrequestCUSTOMERFOCUSCUSTOMERFEEDBACKProductdeliveryInformation and administration processSunpearl Safety Ltd.筍科皮手套廠Quality Manual 質量手冊QM 001BQuality Management質量管理Creation date: 2005/11/2814/38 管理程序管理程序綜合管理和計劃程序質量管理程序商業程序有關客有關客戶戶的程序的程序商業程序有關客有關客戶戶的程序的程序設計程序采購程序皮廠生產程序手套廠生產程序生生產產程序程序人力資源管理程

59、序原料來源管理程序資資源管理程序源管理程序管理和管理和測測量程序量程序管理和測量程序(生產過程中的檢測和成品檢測)管理和測量程序(驗收)校準程序內部審計程序質量改進程序改改進進程序程序客戶要求客戶關注客客戶戶信息信息反反饋饋產品遞送信息和行政管理程序Sunpearl Safety Ltd.筍科皮手套廠Quality Manual 質量手冊QM 001BQuality Management質量管理Creation date: 2005/11/2815/38 17 / 398. DESCRIPTION OF THE PROCESSES / 程序描述8.1. General management a

60、nd planning process (Management processes)綜合管理和管理計劃(管理程序)Definition and purpose / 定義與目的:-Drawing up of the quality policy and objectives, with the contribution of all the functions.-擬訂質量政策和目標,同所有職責的貢獻。-To position the quality approach as a strategic element of the growing up of Xxx Safety Ltd and Xx