1、Change My SeatW: Excuse me, Sir, you are not supposed to smoke here.M: I beg your pardon.W: Your seat is in the non-smoking section, so please refrain from smoking.M: Oh, I see, since I'm a heavy smoker. May I change my seat?W: Then I'll try to find a seat in the smoking section. One moment.

2、 please.( a few minutes later)W: Thank you for waiting. I found a seat in the smoking section for you.M: Oh, did you? Thanks a lot.Bottoms upW: Excuse me,would you like a drink before your meal?M: Pardon me?W: Would you like a drink?M: Oh,I see. I'll have a beer pleaseW: Ok,here you are.M: Thank

3、 you. How much is it?W: Well,all the drinks including beer are free of charge.M: Are you sure?Then I'd love more beer pleaseW: Don't worry. It would be back again a little later.W: Are you finished?M: Yes, may I have some more beer?W: Oh,sure. I'll be back in a minute.W: Thank you for wa

4、iting. Here it is. Did you enjoy your meal?M: Yes,the meal was very delicious and I am enjoy it very much. I am fullW: Is that so. I am glad you enjoy it.Where is the toilet?M: by the way miss,where is the toilet?W: toilets are in the rear,i am afraid all the toilet are fully occupied at the momentM

5、: what?oh,what we live!thank you very much for your help,miss.W: you are welcomeI don't feel wellM: excuse me miss,my friend is sick.W: is he?yes.he looks pale,is there anything i can do for him?M: yes,pelease give him some water.W: certainlyM: and do you have any medicine for air sickness?W: we

6、ll,yes.i'll give him the medicine too.M: i'll appreciate your helpi might miss the conneting flightW: ladys and gentleman,our flight will be delaied for 1 hour due to the conjecturing in the airportM: excuse me miss,what did announcement say?W: we'll be delay for 1 hour.because the airpo

7、rt is very crowdedM: no kidding!we'll miss the connecting flightW: oh,will you,that's too bad.we are really sorry to cause you a lot of troubleM: i am really have to get to paris by this eveningwould you pleased try to find any other available flight?where is the immigration?W: may i see you

8、r passport?M: here it isW: how long are you going to stay?M: for one weekW: what is the purpose for your visit?M: for sightseeingW: where are you going to stay?M: at the hilton hotelW: do you have anything do declare?M: no,nothingW: how much money do you have with you?M: i have ten hand dollars in j

9、apanese yen(lost and found office)M: my baggage is just missingW: do you have air ticket and claim tag?M: here they are W: well,and would you fill this PIR form,and also we need your signature here.M: how soon would you deliver my baggage? W: totally by tomorrow eveningW: which hotel are you going t

10、o stay?M: at the downtown hilton hotelW: when is the expected date of your departureM: i am going to return next weeki couldn't pass the baggage checkW: open your suitcase pleaseM: ok,here you areW: do you have anything do declare?M: no,i don'tW: any cigarettes?baker?M: yes,i have two cotton

11、 of cigarettes one bottle of whiskyW: what is the white powder? are they drugs?M: no,this is the medicine for the stomachW: may i open one of those,let me taste itM: yes,sir,go ahead,here you arewe cannot find a reserve car W: hello, is this the ABC company? M: yes, may I help you? W: we have just a

12、rrived from Tokyo only looking for a reserve car of your company. All of above, we cannot find it.M: what is your reservation number? W: our reservation number is J-221. M: let me see. Oh, yes, we have your reservation number. W: you mean you havent arranged any car?M: Im sorry to say no. W: here Il

13、l take taxi instead, how do you refund us?we cannot find your nameM: do you have a reservation?W: yes, heres confirmation slip.M: Im afraid we have no reservation by this name. W: no reservation? Where been? Do you have any rooms available? M: Im afraid all the rooms are fully booked.W: you mean we

14、cant stay in this hotel tonight? M: you are right. We have no more rooms available for tonight.W: then would you recommend any other nearby hotel? M: ok, Ill call ahead.the room hasn't been cleaned up yetW: hello,is this house keeper?M: yes,madam,may i help you?W: this room 117,and we have just

15、checked inM: yes?W: our room hasn't been cleaned up yetM: so would you send one of your house keepers to clean up our roomW: oh,yes.madam,we'll come right away then.your room number and your name,please?W: our room number is 117 and my name is terry chenM: thank you,would you hang up and wai

16、ti don't like my roomW: i have a reservation for a single with bathM: we are sorry,but single rooms have been occupiedW: what's the room rate?it is a little expensive for me,do you have any other rooms?M: then how about this room,with just shower?W: may i see the room?i'll take this room

17、.is the rate for the room only?M: no,sir.the tax is includedMy suitcase hasn't been delivered yetA:Well, we've been waiting for our luggage for about one hour.B:What kind of bag is it?A:It's blue,Samsonite bag.B:What is your room number and your name,please?A:This is room eleven-seven an

18、d my name is Terry Chen.B:Well,let me check.We delivered four bags to room 1106,you friend's room about an hour ago.A:My friend's room? Oh, I see. Thanks a lot.B:You're quite welcome.I've left my key in my room.M:I can't get into my room. I mean I left my room key inside.W:I see,

19、 sir. Those two ladies in front of your room did the same thing twenty minutes ago.M:Oh,did they? Well, would you give us an extra key to the room?W:I am afraid we have no extra key. So I will send somebody to your room.M:By the way, what should I do with the key when I go out?W:Please drop it at th

20、e front desk when you leave the hotel.The red lamp on the phone is going on and offW:Hello, this is room 1205. Our message lamp is flashing.M:Hold on a minute, please.W:Thank you.M:I am sorry to have kept you waiting. Mr. Johns needs a telephone call from you.W:Would you bring the message to my room

21、.M:I'm afraid we have nobody available at the moment.W:Then I'll come down and pick up the message immediately.M:OK, we wait for you.I wonder how I should take a bath W: Hello ! Im now trying to take a bath ,but there are too many buttons ,would tell me how to use them? M: I see ,we have an

22、explanation left on the table. If you follow the direction ,its quite simple . W: I read it ,but I couldnt understand it. Would you come to my room and tell me how to use them? M: Oh, certainly. W: And also tell me how to use other switches.Hot water overflowed from the bathtub.W:Hello, hot water ov

23、erflowed from the bathtub. Would you help me?M:Would you turn off the tap?W:I did it.M:Then will you put all the towels under the bathroom door.W:Ok, I will.M:I will have our housekeeper come right away.W:I am sorry, I was too tired to fall asleep.M:When you woke up, the water was coming out the tub

24、?W:Right. Can I compensate for the damage with the travel accident insurance?There are too much noisy in next room.W: I'm sorry to trouble you but there are a lot of noise in next room.M: Oh,is there? Which room is it?W: It.,I think the neighbor on the right.M: You mean the room 1818?W: I'm

25、not sure, but I think so.I'm very exhaust but I can't sleep.M: All right woman,I'll check and tell them to be quiet.W: If the nest room is still noisy, could you give me another room please?What happen to the room service?w:Hello,Is this room service?M:Yes,May i help you?w:This is the ro

26、om 1425,we asked for the room service an hour ago.M:we are very sorry to cause you a lot of inconvenience.w:What's the matter?M:We're rather busy right now.It will take another 15minutesw:Is it really going to take that long,will you rush the order?M:I'm afraid it will take 15 minutes at

27、 most.w:ha,well ,we have no choice.My laundry is not ready yet? W: Hello, I set up my laundry yesterday, are they being ready? M: They will be ready this afternoon. W: Oh, no. Im leaving for Japan at eleven this morning.M: Is that right? We are very sorry W: I thought it the same day service. Anyway

28、, please do a hurry. M: Im afraid be can returned by eleven oclock. W: Well, then. Would you send to Japan, please?M: Yes, well do so.Where is the key to the safety boxW:I am sorry to say this but I seem to have lost the key to the safe.M:Where do you think you lost it? Outside the hotel?W:Yes, I be

29、lieve so. How should I compensate for this?M:I am afraid, Ma'am, you have to pay 100 US dollars since you lost the key.W:What? 100 US dollars? Is it covered by the insurance?M:I am afraid no. It is not covered by this insurance。something is wrong with my bill Woman:well,we didn't ask for thi

30、s room service maybe someone else ask it ,I'm sure.Man:Oh,is it? let me check.Woman:yes,please.Man:I'm sorry to say this room charge is yours.Woman:We payed for the room service already in our room,Man:Do you have any evidences?Woman:No,we got know we see it and pay it on the spot!Could you

31、keep my bag until i leave?M:Can i help you ,madam,w:yes,would you keep our bags until 6:00pmM:Are you all our grests?W:yes we checked on just now.m:please fill in this form.W:Is this all right. M:so you're leaving this evening, we 'll keep your bags until 6:00pm ,here is you tagW:Thanks a lo

32、t.W: excuse me, would you tell me how to return to Honten Hotel.I'm afaid I lost my my way.M: did you have hotel card or something?W: let me see. yes, I have yhe address and hotel telphone number here.M：oh, you stay at the down town Yonden. when you go down two blocks this way and turn left, you

33、 will find it on your right.W: I don't understand very well. could you give me a map?Where is the restaurant?Excuse me; is there any restaurant around here?I am sorry but I dont know.I am stranger here myself.Oh I see.Why dont you go to a coffee show or something else and order a cup of coffee.T

34、here you find nice and clean restaurant.Good afternoon, what can I do for you?I have a cup of coffee .please.where is mans room?It is over there near the door.No photographing in the museum.W:Execuse me. In this museum, you are not supposed to take pictures.M:Is that right? I didn't know it.W:Wi

35、ll you give me your camera? We have to confiscate your film.M:Will you forgive me. Could you return my camera?W:We will keep and return it later.M:Oh, I see. Then, can I buy slides and picture postcards somewhere?W:You can buy them at the souvenir shop near the exit.Is it that expensive?W:Take me to

36、 this address, please.M:Yes, Ma'am. M:Here we are.W:How much do I owe you, sir?M:30 dollars, Ma'am.W:Are you kidding? The meter says 15 dollars, doesn't it?M:Yes, but we need some extra charge and some tip too.W:I don't get it. I'll go and have our doorman talk to you then.M:Ok,

37、Ma'am. Calm down, 15 dollars will do.Oh,my! it's brokenW: hello,i bought a pen in your shop just beforeM: yes,thank you very muchW: now i came back to the hotel and try to show it to my friend,the pen is broken,i am afraidM: oh,is it?W: would you change it to a new one?M: yes,certainly,you h

38、ave the receipt?W: yes,i doM: then would you kindly come to our shop with the receipt by 10 o'clock,we'll replace itW: thank you so much!this is not what i boughtW: hello,i bought a china dress in your shop this morningM: yes?W: i bought one size up by mistakeM: oh,did you?W: i wonder if you

39、 can change it to one size downM: yes,of couse. will you come with receipt?W: then i'll come to your place later in the evening,and how late is your shop open?M: until 8 o'clock madam.we are looking forward to seeing youi was nicely take him inW: you are from japan,aren't you?M: oh,yes!W

40、: i love japan a lotM: i am glad to hear thatW: let's go to another place where my friend is working,let me pay here.M: thank you,i'll pay next thenW: oh,i must be going now,it was nice talking with youM: check,pleaseW: 500 US dollarsM: no kidding!we have only 5 bottles of beerW: you had cha

41、mpagne for the girl。could i possibly borrow a jacket and a tieW: well,sir.we are asking all our guests to wear a jacket and a tie in our restaurantM: is that so?i didn't know it,can i possibly borrow a jacket and a tie?W: i am sorry,you can't borrow a jacket and a tie.M: then we'll retur

42、n to the hotel and come back,will you change the appointmentW: certainly,what time will you come back?M: at 7,please.W: how many in your party?M: a party of 13.W: alright,we are waiting for you at 7This is not what I orderedM:I will have sole then.W:All right, how about the other guests.M:The rest o

43、f us will have this today's special, please.W:Ok.M:I am sorry but I ordered sole not the same as the others.Will you change it?W:I'm afraid we have no more sole.M:Then I'll have the pork cutlet instead.W:Certainly, just a moment, sir.It"s about time I leftW-woman M-manM:Excuse me,I&

44、quot;ve been waiting my main dish for quite a time.W:Yes sir,just a minute,please.I"ll check with the kitchen. (After a while )W:Thank you for waiting.It takes another 10 to 15 minutes,I"mafraid.M:I have an appointment in half an hour.W:I see.M:Do you have anything else I can have instead?

45、W:Well sir,yes.How abour this stew?We can serve you at once.M:I"ll take this stew then.Can I take this home?M:Excuse me.We ordered too much. May we take the food home?W:Yes, surely.M:Do I have to pay extra charge for that?W:No, you don't. It is free of charge.M:Well,then, will you put this

46、and that into doggie bags?W:Certainly, would you wait for a few minutes?M:Thanks. Woud you give me another favor?W:Yes,what is it?M:Some more Chinese tea for us, please.W:Sure, I'll be back in a minute.You add it up wrongM:Will you bring our bill,please?W:Yes,certainly.I'll be back in a minu

47、te.Here you are.M:Thanks.Let me see. I think there's a mistake on the bill here.Would you mind checking ,please?W:Of course not. Let me check.Oh,you seem to be correct.M:How about taxes service charge?W:Only ten percent of taxes included in the bill .M:Then 100 US dollars covers everything,doesn

48、't it?W:It sure does.A burglar seems to break into my roomM:Will you tell me the situation?W:I was in my friend's room, talking for an hour or so.M:And then?W:I came back to my room and found my suitcase was open and my camera and five hundred dollars in cash inside the wallet were gone.M:I&

49、#39;m afraid you must give up the cash.Are you insured?W:Yes, this is my overseas travel accident insurance card.M:I'll make a report for you and please claim this to the insurance company with this report.My bag was stolen.W:Excuse me. My bag was stolen, will you help me?M:When did it happen?W:

50、Just about half an hour ago.M:Tell me where it happened and how.W:Yes,it was just when I was walking in the park. I saw something children with a newspaper.M:That happens often these days.Well, please fill in this "Report of Theft".W:I want to get in touch with the Chinese Embassy because

51、my passport was in the stolen bag.A traffic accident on the bus tourM:Hello, is Ms. Alice there?W:This is she speaking.M:I'm sorry to say your friend Ms. Barbara was injured when she was on the sightseeing bus.W:Oh, was she? Where is she now?M:She has been hospitalized in American Hospital and i

52、t might take a few days to recover.W:Will you give me the telephone number of the American Hospital and is the hospital near here?M:The telephone number is 222-1111. And you can reach there in 10 minutes by car.I have a feverW:What is your temperature now?M:My temperature is 39 degrees centigrade.W:

53、How high was your temperature yesterday?M:I didn't take my temperature but I felt feverish.W:Will you open your mouth? Your throat is swollen.M:Doctor, I can't eat any foods because I had a sore throat.W:You seem to have a cold. I'll give your an injection and let me write down your pres

54、cription.Where's the pharmacy?W:Do you have cold medicine?M:Yes,but do you have a prescription with you?W:No, I don't.M:I'm afraid you can't buy any medicine without a prescription from a doctor.W:I have a headache. Is there anything I can buy without a prescription?M:Then you can bu

55、y Aspirin.W:I will take the Aspirin then.And have you a small first-aid kit?M:Yes, here this is.W:I'll take it too.M:Thank you and take care.Please call an ambulance.W:Excuse me, sir. But please call an ambulance. My friend suddenly got a sharp pain in the stomach.M:Is he all right? There's

56、a big hospital just around the corner.W:Oh, is there? Will you find someone to take us to the hospital then?M:All right, sir. I'll have someone to take you there. By the way, is he insured?W:Yes, he is.M:I'm glad to hear that. In case he's not insured, the hospital will never accepts any

57、 patient.I'd like to reconfirm my flight reservationM:Hello.I want to reconfirm our flight to London.W:Yes, sir.Did you call the airline?M:Yes,I did.But I couldn't communicate with them in English.They speak only Spanish.So I need your help.W:Certainly,sir.What is the flight number and when

58、are you leaving?M:We are taking IB 385 to London tomorrow at 1 p.m.W:Oh,I see, sir.We have the airline office inside the hotel.They have an English-speaking staff.Just dial 35,please.I'm afraid all the seats are fully bookedM:Would you find any other available flight to Tokyo?W:Sure. We try our best.M:Thank you.W:Mr.Chen,are you sure you're taking BA-007 back to Tokyo?M:Yes, of course.I think our travel agent woul