1、A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE培訓(xùn)活動綱要Task:Standard Forms任務(wù)：標(biāo)準(zhǔn)表格Code 序號:OH-SM-RM-A003Objectives:At the end of this sessi on, each trainee will be able toen sure bus in essarran geme nts are properly docume nted and special arran geme nt are submitted for approval in an efficient manner.目的：課程結(jié)束

2、后，每個學(xué)員將確保能夠?qū)λ猩虅?wù)活動安排進(jìn)行文字處理特殊情況要提交上級批準(zhǔn)。Sta ndard:Follow up S& P標(biāo)準(zhǔn)：參照標(biāo)準(zhǔn)和程序Resources: LCD, Standards form example, Flipchart, Whiteboard培訓(xùn)器材:LCD，標(biāo)準(zhǔn)表格樣本，翻轉(zhuǎn)展示板，白板MethodTrai ning StepsTime培訓(xùn)方式培訓(xùn)步驟時間Does any one know which kind of form will be used inQuestio n 提問sales departme nt15 min utes誰知道在銷售部將用到那些表格F/

3、C (1)In troducti onFITAnd expla nati onBookings散客預(yù)訂單F/C介紹和解釋Group Bookings 團(tuán)隊(duì)預(yù)訂單Loss Business report 喪失生意報告用單VIP Reservation Request 貴賓申請表Complimentary/ Upgrade Request免費(fèi)房及升級申請表Spe15 mi nu tesLecture use LCD 運(yùn)用cial Room ame nities/set-up Request特殊LCD講解房間用品及擺放申請表Contract/Special Rate Authorization合同及

4、特殊價格協(xié)議書Sales Call Report 銷售報告 EntertainmentExpense Account Form 費(fèi)用報銷單Art Work Job Request 美工工作單Show steps on prepared LCD, explai n reas on forBuzz group 分組討論P(yáng)ractice 練習(xí)Summary 總結(jié)each step, ask train ees to comme nt and questi on on each step.將所有程序的主要內(nèi)容逐條講解，在講解過程中要 不時請學(xué)員發(fā)表建議并提問。Note:Different types

5、of forms will be used to serve differe nt purposes and fun cti ons.提示：不同類型的表格將用于不同的目的和功能。This course should be divided two parts:本課程分為兩部分：What is basically sta ndard forms of sales departme nt(Review Flip chart 1 ) 什么是銷售部的根本的表格How do we use these sta ndard forms女 M可使用標(biāo)準(zhǔn)表格How do we use these sta ndar

6、d forms女口何使用這些標(biāo)準(zhǔn)表格All answers will writing in whiteboard and correct.將所有的答案寫在白板上然后選擇正確的。Show all the example of the standard forms and asktrain ees to fill out.展示所有的表格樣本然后讓學(xué)員填寫。10 mi nu tes5 mi nu tes5 mi nu tesTotal 45 minu tesReview all the key poi nts回憶所有的要點(diǎn)Ask questi on and have participa nt expla in the sta ndard andits importanee. Summarize critique points applicable to en tire group。提問并請參與者解釋標(biāo)準(zhǔn)及其重要性。總結(jié)評估過