Hotel EnglishPart 1 Greetings問候1. Welcome to Shanxi World Trade Hotel . Im., what should I call you, please?歡迎光臨山西國貿大飯店。我是.，請問我該怎么稱呼你呢？2. Good morning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！請問我能為您做點什么？3. My name is ., is there anything else I can do for you, just let me know.我叫.，如果需要我為您做些什么，請告訴我。4.If you have any problems, please feel free to contact us .如果你有任何需要，請隨時聯系我們。5.Have you make a reservation ?Have you booked the room?Are you the vip?請問有預訂嗎？請問你是會員嗎？6.What kind of room would you like ?請問您需要什么類型的房間。7.Sorry ,I dont quite understand .對不起，我不是很明白。8.Im afraid weve fully booked for that time .抱歉，我們那個時段已給訂滿了。9.Its the hot /peak/busy season ,you know ?這是酒店業的旺季。10.Excuse me ,How do spell it ,please ?打擾一下，您能拼寫一下您的名字嗎？11.We can only keep your table /room till 我們能保留您的房間直到.12.Let me show you to your room ,this way please .讓我帶您到房間，這邊請。_Part 2 Helping to Check-in幫助入住1.Please have a seat for a while, Ill help you with the check-in procedure.請在那邊稍坐一會兒，我將會為您辦理入住手續。2. Would you please give me your passport or ID card and credit card ?, Ill help you to fill in the form.請把您的護照和信用卡交給我，我幫您辦理入住手續。3. How many nights will you stay this time?這次入住您會住多少天？4. Which room would you like, we have these kinds of rooms.?您是要哪種房間？5. Excuse me, Sir/Madame. How would you like to pay the deposit, cash or credit card（together or separately）?先生/女士，不好意思，打攪一下。請問您是要付現金還是刷卡（分開付押金還是一起付）呢？ 6.Here is your room key and the breakfast coupon. Would you please sign here?這是您的房卡和早餐券。請您在這里簽個名好嗎？7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us.這是給回您的護照和信用卡。現在您可以上房間了。希望您在這里居住愉快。_Part3 Providing Service During Staying居住期間服務1.Regular Service常規服務(1) Please wait a second. Ill transfer it for you. .請稍等一下，馬上為你轉接過去。(2) Because you are checking out two days early, You need to give us two cash vouchers back.您比原定退房的時間提前了兩天，所以我們需要收回二張現金券。(3) There is a great garden and pond behind the hotel, which is suitable for exercise and having a walk酒店后面有很漂亮的花園和水塘，那里是非常適合跑步和散步的地方。(4) This money is damaged .Im afraid we cant change it, this is according to the hotel rules.您的錢（紙幣）上有裂口（污跡），按酒店的規定，我們不能為您兌換。(5) Im sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash.不好意思，酒店規定不可以用信用卡來套取現金，如果您需要，我可以安排車送您去銀行（ATM 機）上提取現金。(6) What denominations would you like?你想要什么面值的人民幣呢？(7)Im sorry, but we do not accept the dollars with CB.對不起，我們這里不收CB版的美金。(8)Can I fax this paper?我可以傳真這份文件嗎？-Certainly, sir. Where do you want to fax it to?當然可以，先生。請問是傳真到哪里的？-How would you like to pay for it, sir?你打算怎樣付款呢，先生？-Could you charge it to my room bill?可記在我的客房賬單內嗎？-Sure. Here is your fax record, Sir. Would you please sign here?當然。這是你的傳真記錄，先生，麻煩你在這里簽名好嗎？(9)Could you please send a car to the airport to pick me up?你能安排一輛車到機場接我嗎？(10)Could you please give us your flight No.?你能告訴我您的航班號嗎？2. Reminder提醒(1) Its better for you to wear more clothes, because its pretty cold outside.外面天氣很冷，你最好穿多些衣服。 (2) Today is a rainy day and the floor is slippery so please be careful.今天外面在下雨，地面很滑走路時請多加小心。 3.Internet Service網絡服務(1)There is free broadband Internet access in every room , connector plug is on the desk.寫字臺上有寬帶插頭，您可以隨便使用。(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, Itll be recovered soon.對不起，酒店的電腦服務中心出現了一點小故障，房間暫時不上了網，請稍候一下就會恢復正常。(3) Ok, Ill arrange a computer engineer to help you.好的，我馬上安排電腦員上去幫您。2.About the Laundry關于洗衣(1)The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.上午八點到下午兩點接洗衣將會在當天午夜前送回；而下午兩點到次日八點的洗衣將會在第二日下午兩點之前送回。(2)For the laundry, the regular service is within 8 hours and the express service is within 5hours.普洗服務是八小時內送回,而快洗是5小時。(3) There is a stain on your clothes, and well try our best to get rid of it . However, I cant guarantee that we can remove it totally.您的衣服上有很難洗掉的污跡，我們會盡最大的努力去處理，但不能保證一定可以處理掉。(4)Could you send someone up for my laundry, please?請派人到我房間取要洗的衣服，好嗎？-Certainly, sir. Our room attendant will be up in a minute.好的,我們的服務員馬上到。5.Medical Service醫療服務(1) You dont look very well today. What seems to be wrong ?你看上去有些不舒服, 還好吧 ?(2) I feel dizzy and have a sore throat besides , I can not sleep well recently?我感到頭暈，喉嚨痛。 還有，最近都睡不好。(3) Dont worry , I will arrange a doctor to look after you .不要擔心，我將立即安排醫生照顧你。(4) Any other symptoms? Like stomach ache, coughing, or nausea?還有其他癥狀嗎？比如胃痛、咳嗽或者惡心？(5) The doctor said you have got the flu. Shell prescribe some medicine for you .take two tablets at a time, three times a day. Youd better stay in bed for one or two days.醫生說你感冒了。她會給你開藥。這藥每次吃兩片，每天三次，并建議你最好在床上休息一兩天。(6) -Are they strong?-Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat.藥性強嗎？是的，會讓你犯困。還有，你得在用餐完畢后才能吃藥。(7) Can you give me some medicine for heartburn?你可以給點胃藥給我嗎？(8) Im afraid the doctor cant give you medicine for that unless you tell her about your history of stomach ache? 如果你不告訴醫生你是否有胃病史，恐怕他不能隨便給你胃藥。(9) Well, I do have gastritis for two years.恩，我確實有兩年的胃病。(10) Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes?你的血壓偏高，請問你是否有糖尿病？（11）How is the acid in your stomach? Is the acid feeling very strong?胃酸的強度怎么樣？你是否感覺十分強烈？(12) Are you taking other medicine at present? Please let us know just in case of chemical reaction. .你最近有沒有服用其它藥物？為了防止藥品之間產生不好的化學反應請告訴我們。(13) Are you feeling better now, Sir?先生，你好些了嗎？(14)What happened to your leg, Sir?先生，你的腿怎么呢 ？-I tripped and fell in the bathroom.我不小心在浴室摔倒了。-Please dont worry, Ill ask the doctor to go to see you right away.請不要擔心，我馬上叫醫生過去。_Part 4 Apologize道歉1. Im very sorry. There could have been a mistake, and I do apologize for that.很抱歉。出了錯誤，我應當道歉。2. I assure you it wont happen again.我保證此類事情不會在發生。3. I do apologize for inconvenience on behalf of our hotel.對您造成的不便，我謹代表酒店向您道歉。4. Im sorry to tell you that your medicine bottle (cosmetic bottle) was broken by accident . I sincerely apologize for that.非常抱歉，服務員在為您清理房間時，不小心打碎了你的藥瓶（化妝品瓶子）。5. Im sorry to hear that. Thats unusual. Ill look into the matter at once.很抱歉，這很不尋常，我立刻去調查一下。6. Im very sorry .I hope youre not hurt Please forgive me.對不起，你沒事吧，請原諒我。7. I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course.我們深感抱歉，小姐。請你把衣服拿去干洗，一切費用，由酒店負擔。8.Im terribly sorry Please do accept our apology. Well do our best.請接受我們的道歉，我們會盡快想辦法。9. Im sorry for that. I will ask the repairman to fix it now.真是抱歉，我馬上安排人去修理。_Part 5 The Damage賠 償1.Im afraid youll have to pay for the damage.恐怕您得賠償損失。2.Im afraid you have to pay for the broken chair according to the hotel policy.根據酒店規定，恐怕你要對弄壞的椅子做出賠償。3.The indemnity for the burned carpet is 100 Yuan.損壞地毯的賠償是人民幣100元。4.Im sorry to inform you that we have to charge you 100 Yuan for the bloodstainson your bed linen.我很遺憾地告訴你對于床單上的血跡我們要收取100元特別洗滌費。_Part6 Expressing Appreciation道謝1. Thank you for your kind understanding.謝謝您的理解。2. I would like to thank you for your great support for our hotel.非常感謝您對我們酒店的大力支持。_Part 7 Say Goodbye道別1. Wish you a pleasant journey! 祝您旅途愉快！2. On the house Sir, .I assure you that everything will be right next time you come.這是免費的。我保證你下次光臨時，一切都會妥妥當當。3. Im looking forward to seeing you again. Good luck！我期盼再次見到你，祝你好運！4.Good Bye, and hope to see you again.再見，希望再見到您_預定部日常用語1What kind of room would you like to reserve?請問需要預訂哪一類型的房間？2What kind of room do you have?請問貴酒店有什么房間類型？3We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.我們酒店有標準房，高級房，豪華房，行政房。除此之外還有總統套房。而且我們酒店還設有不吸煙樓層及連通房。4How about your hotels location?Where is your hotel?請問貴酒店位于哪里？5Well, our hotel located in No.69 Fuxi Street, Taiyuan City. The Crown Prince hotel is only 45 minutes from Wusu International Airport and 15 minutes to Taiyuan Railway Station, by car. 我們酒店位于太原市府西街69號，本酒店離武宿國際機場45分鐘車程，到太原火車站15分鐘車程。 6Whats the level of your hotel?請問貴酒店是幾星級的？7Our hotel is a five-star hotel.本酒店是五星級的酒店。8How about your hotels facilities?請問貴酒店有什么設施？9We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and KTV equipment。.本酒店有四種類型餐館，大堂吧，會議室,健身會所,游泳池,商場及KTV設施。10Which dates would you like to book? When will you check in and check out?請問您需要訂哪一天？什么時候入住及退房？11How long will you stay in our hotel?請問您打算逗留多長時間？12Does your hotel have pick-up service?請問貴酒店有接車服務嗎？13Yes, please contact the concierge for details .有的，詳細內容請聯系禮賓臺。14Can I get har bour view in your hotel?我可以看到海景嗎？15I am sorry, you cant. But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉，不可以。但您可以看到周圍美麗的泳池景。16What is your hotels website and email address?請問貴酒店的網址及郵址？17Our hotels website is xxx and our email address is xxx. To reserve a room or give feedback to us.我們酒店的網址是xxx而我們的郵址是xxx預訂房間或有任何建議可與我們聯系。18Your reservation is temporary and it will be cancelled if you dont arrive before 6p.m.on that day.您的預訂是暫時的,如果那天下午6點前不到,我們將會取消您的預訂。19I am sorry, no elit room is available./ All rooms are unavailable.很抱歉，提供不了雅致客房。/所有房間都訂滿了。20Does your company have contract with our hotel?請問貴公司與我們酒店有協議嗎？21Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you have any questions please feel free to contact us. Thank you for calling. Bye-bye!我可以再確認您的預訂嗎？史密夫先生，10月臺20日預訂壹間高級房。我的名字XX如有任何疑問請與我們聯系。謝謝您的來電。再見！22Please hold on for a moment, Mr Smith.史密夫先生，麻煩請您稍等。23May I have your name, please?請問您貴姓？24I am sorry I beg your pardon.不好意思，麻煩請重復一遍。25Would you please speak more slowly?不好意思，麻煩請說慢一點？26I am sorry, I didnt catch what you meant.不好意思，我不大懂您的意思。27I would like to talk to someone in charge.我想找您們的負責人。28He has not come back yet.他還沒回來。29She is in a conference now.她正在開會。30Would you like to call back later?麻煩請您稍后再撥。31Thank you for waiting.讓您久等了。32Im not sure, sorry.不好意思，我不能確定。33Are you following me, Sir?請問聽懂我說嗎，先生？34Could you explain that a bit more?請您解釋多一點好嗎35Could you put that more simply?請您具體一點好嗎？36Could you hold the line, please? Ill check our room availabilities for those days.麻煩請您稍等，我們查詢那段時間的房態。37What time do you expect to arrive , Sir?請問大概什么時候到酒店，先生？38May I request a late check in?我想要求晚些到店入住，可以嗎？39Certainly, well hold the room until you arrive.當然可以，我們將為您保留房間直到您的到來。40Id like to confirm your reservation.我想確認您的預訂。41Could you hold on for a moment please? Ill check our reservation record.麻煩請您稍等，讓我查詢我們的預訂紀錄。42Does it include breakfast?包括早餐嗎？43The tax and breakfast are also included.稅及早餐也包括在內。44We have a special family package plan我們現在開始新推出一個優惠套餐。45Well have to charge you RMB100 extra for an additional bed.如需加床，我們將會收取人民幣100元。46What time will the guest be arriving?客人大概什么到達酒店？47Your room is confirmed for that day.那天您的房間已確定。48Id like to extend it for two more nights until the 9th.我想延住多兩天，直到9號。49Well extend your reservation for you.我們將會延住您的預訂。50Ill arrive one day early. Is that OK?我那天早點到，可以嗎？51We have changed our schedule, please amend our booking till next week.我們的行程有變動，請更改我們的預訂到下星期。52Id like to cancel a reservation.我想取消一個預訂。53Im afraid we have no record of a reservation under this name.不好意思，恐怕我們沒有這個名字記錄的預訂。54Which travel agent did you go through to make this reservation.請問您是通過哪間旅行社來做這個預訂的？55Is this a new reservation or a confirmation call?請問這個電話是新的預訂，還是確認預訂？56Well send a confirmation to you soon.我們稍后傳確認書給您。57Should you have any questions, please do not hesitate to contact us.如有任何疑問請隨時與我們聯系。58Please feel free to contact us if we can be of further assistance.如需進一步了解，請隨時與我們聯系。59Just a minute, please Ill check our booking situation.麻煩請您稍等，我需要查詢我們的房態。60Sorry ,there is no record in our list.很抱歉，我們的名單上沒有此記錄。61Would you hold the line please? I must pick up another call.麻煩請您稍等，我需要接聽另壹個電話。62Have you made a reservation?請問已經作了預訂嗎？63Im sorry to have taken up your time.不好意思占用您的時間。64Perhaps you have a cheaper room?或許您們還有更便宜的房間吧？65Sorry, the quoted rate is lowest.不好意思，這個報價已經是最低了。66Do you have a transfer service from airport to hotel free of charge?請問貴酒店有沒有免費接機服務？67Please inform the guest to check in before 6p.m.請通知客人在下午6點前到本酒店辦理入住手續。68The room is spacious and cosy , Im sure you will enjoy yourself.房間既寬敞又舒適，我肯定您會過得愉快。69Sorry, I cant find your name on the arrival list.不好意思，我在預期到達的名單上找不到您的名字。70May I recommend deluxe suite? Its more luxurious and comfortable.我向您推薦豪華套房，更豪華更舒適的。71I will get someone who can speak English well to talk to you.我會找壹位英語較好的同事跟您說。72How many people are there in your party?與您同行有多少人？73Just a moment, please. Ill check the availability for you.麻煩請您稍等，我查詢能否可以提供給您。74Who is the reservation for?請問是哪壹位客人的預訂？75The hotel is fully booked, would you like me to place you on a waiting list.沒有任何房間可以提供，我們可以為您安排后補名單。76Im sorry. We have no record of a reservation for that date.很抱歉，我們沒有那天預訂的記錄。77When was the reservation made?請問什么時候作的預訂？78Do you remember the name of the clerk who accepted your reservation?請問您記得那壹位職員為您作的預訂嗎？79We will hold your booking until 6p.m.without a guarantee.沒有任何擔保，我們只可以為您保留到下午6點鐘。80Would you like to guarantee your room for late arrival?因您較晚入住，您可以為您的預訂作個擔保嗎？81How would you like to guarantee your reservation?請問您以什么方式為您的預訂作擔保？82This is the peak season. Im very sorry, but could you call us again later? We may have some cancellations.因這是旺季，非常抱歉，但是請您遲些再打電話過來好嗎？可能會有人取消預訂。83May I take your credit card for the guarantee?可以提供您的信用卡作擔保嗎？84Let me repeat your reservation to ensure it is correct.讓我為您重復一下您 的預訂以確保無誤。85We will note down your request and if possible, we will reserve it for you.我們將會記錄您的要求，如果可以，我們會為您預訂。86Im sorry, we dont have connecting superior rooms, but deluxe rooms.很抱歉，我們沒有商級連通房，只有豪華連通房。87If you require any help please keep me informed.如需任何幫助，請隨時與我們聯系。88It arrival time is not stated a reserved room will be held until 6p.m.如果抵店時間未明確告知,所訂的房間將保留至當天下午6:00.89To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.為了確保您的訂房，請將您的信用卡號及有效期限通知我們，或預付壹晚的 房租作訂金。90With out guaranteed reservation, we can only hold the room to 6 p.m., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?非擔保的預訂只能保留到當天下午點。若您作了擔保預訂，我們就可以整夜為您保留房間，您愿意提供信用卡作擔保嗎？91Mr. Smith, youve made a guaranteed reservation at the Hotel. If you cant arrive as scheduled, please inform us before 6 p.m. on the expected day. Thank you for calling and we look forward to seeing you.史密夫先生，您已在酒店辦理了擔保預訂，倘若您不能如期到達，請務必在入住當天的下午點前通知我們，感謝您的來電，我們期待屆時與您見面。92Does the price include breakfast?請問房價含有早餐嗎？93Well amend your reservation at you request.我們將會按您的要求作相應的更改。94Id like to change/cancel a reservation.我想更改取消預訂。95The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所預訂的房間保留至當天的6點，除用現金或信用卡擔保外。96For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作擔保的預訂，如當天取消或沒入住，本酒店將會收取當天的壹晚房費。97We have free shuttle bus to Dongguan train station,. For further information please contact the concierge.本酒店有免費車到東莞車站，詳細內容，可撥打禮賓臺聯系。98Thank you for your reservation at HAIYATT Hotel. If you have any questions or changes about your reservation please contact us as soon as possible.感謝您預訂海悅酒店，如有任何疑問或需作任何更改請與盡快與我們聯系。99Ill arrive late, but please keep my reservation.我將會較晚到本酒店，但請為我保留預訂。100Im afraid we have no superior room available. Would you mind deluxe room instead?恐怕我們提供不了高級房,豪華房可以嗎？101We are very sorry for the inconvenience.對您造成不便，請見諒。_禮賓部日常用語1May I take you luggage?我能幫您提行李嗎？2Please give me your room key.請把您的房卡給我.3Have a nice day!祝您在此度過愉快的一天！4Do you need to store your baggage?您需要寄存您的行李嗎？5What is your room number?您的房號是幾號？6Do you need taxi?請問您需要出租車嗎？7. This way please!這邊請！8Here is your handbag tag!這是您的行李寄存卡。9Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now?對不起先生，我是行李生，很抱歉打擾您了，這里有您的一個留言/傳真/包裹給您，現在我方便送到您房間嗎？10What is your friends name?您的朋友叫什么名字？11What month is it?現在是幾月？12What can I do for you, please?你需要什么？13What time are you coming back?您打算什么時候回來？14Would you please tell my friend I am here?請您告訴我朋友，我在這里，好嗎？15Would you mind mailing this letter for me?您能替我寄這封信嗎？16Will you do me a favor?幫我個忙好嗎？17Can you tell me where is HEALTH CLUB/ OPERA HOUSE?你能告訴我健身