Hotel English酒店英語Room Reservations預(yù)訂房間 1Id like to book a double room for Tuesday nextweek 下周二我想訂一個(gè)雙人房間。 2Whats the price difference？ 兩種房間的價(jià)格有什么不同？ 3A double room with a front view is 140 dollars pernight，one with a rear view is 115 dollars per night 一間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。 4I think Ill take the one with a front view then 我想我還是要陽面的吧。5How long will you be staying？您打算住多久？6Well be leaving Sunday morning我們將在星期天上午離開。7And we look forward to seeing you next Tuesday我們盼望下周二見到您。8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10 我想訂一個(gè)帶洗澡間的單人房間，10月4日下午到10月10日上午用。 9We do have a single room available for those dates我們確實(shí)有一個(gè)單間，在這段時(shí)間可以用。10 What is the rate， please？請問房費(fèi)多少？11The current rate is 50 per night現(xiàn)行房費(fèi)是50美元一天。12 What services come with that？這個(gè)價(jià)格包括哪些服務(wù)項(xiàng)目呢？13That sounds not bad at all Ill take it聽起來還不錯(cuò)。這個(gè)房間我要了。14 By the way， Id like a quiet room away fromthe street if the is possible 順便說一下，如有可能我想要一個(gè)不臨街的安靜房間。Dialogue A A：Room ReservationsGood afternoon B：Id like to book a double room forTuesday next week A：Thats fine， sir A double room forTuesday， September12th， with a frontview or rear view？ B：Whats the price difference？ A： A double room with a front view is 140dollars per night，one with a rear view is115 dollars per night B：I think Ill take the one with a front viewthen A： How long will you be staying？ B： Well be leaving Sunday morning A： That will be five nights， sirThankyou very much，and we look forward toseeing you next Tuesday B： Good Thats all settled then Good-bye A： Good-byeDialogue B A：Advance ReservationsCan I help you？ B：Yes，Id like to book a single room with abath from the afternoon of October 4 to themorning of October 10 A： Yes， we do have a single room available forthose dates B： What is the rate， please？ A： The current rate is50 per night B： What services come with that？ A： For50 youll have a radio， a colortelevision， a telephone and a major internationalnewspaper delivered to your room everyday B： That sounds not bad at allIll take it A：Very good Could you tell me your name，sir， please？ B： Yes， it is Moore A： How do you spell it， please？ B： Its M-O-O-R-E A：M-O-O-R-EAnd what is your address，please？ B：It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 USA A： Excuse me， sir， but could you speak a littlemore slowly，please？ B：Sure，no problemIts 3600 MontagueBoulevard，Hattiesburg，Mississippi 39401USAHave you got it？ A：Yes，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 USA B： Thats right A： What about your telephone number？ B：（601） 264-9716 By the way， Id like aquiet room away from the street if that ispossible A：A quiet room away from the street ispreferredOKWell mail you areservation card confirming your booking as soonas possibleWe look forward to your visit B：Thank you and good-bye A：Good-bye詢問/征詢：1、May I have your name, please?請問您叫什么名字？2、Your initials, please?請問您的名字首寫字母？3、May I have your first name?請告訴我您的名字。4、May I take your order now?我現(xiàn)在為您下單好嗎？5、May I have your room number?請您告訴我您的房間號，好嗎？6、May I have your signature, sir?here please.先生，請您把名字簽這兒，好嗎？7、May I know who Im talking with?(打電話時(shí)用)請問您是哪位？8、May I ask who is next?請問下一位是哪位？9、May I be of service, madam?請問這位夫人，我能為您做些什么？10、 May I recommend our, sir?先生，我能為您推薦我們11、 May I help you withmadam?夫人，我能幫您做12、 Would you like me to book a for you?需要我為您訂13、 Would you like to sit by the window?您喜歡坐在靠窗邊的位置嗎？14、 Would you like to have a cup of tea?來杯咖啡如何？15、 Is there anything else I can do for you, madam?這兒需要我?guī)兔幔?6、 How about a您覺得怎樣？祝愿/祝福：1、Have a pleasant stay at our hotel, sir.愿您在我們酒店，一切順心開心。2、Have a pleasant stay with us, madam.夫人，愿您和我們在一起開開心心。3、Have a nice day!祝您今天一切都好！4、Have a pleasant evening.愿您擁有一個(gè)愉快的晚上。5、Have a good weekend!周末愉快！6、Have a good day.祝您今天一切都好！7、Enjoy your stay/day.愿您在這兒玩得開心。8、Happy New Year!新年快樂！9、Merry Christmas!圣誕快樂！10、 Happy Birthday!生日快樂！對一般祝愿的回答：1、You too, Mr也希望您也一樣2、 The same to you, sir/madam.也希望您也一樣。致謝：1、謝謝。2、Thank you.Thank you very much.非常感謝。3、Thank you for telling us.感謝您的慷慨陳詞。4、Thank you for your compliment.謝謝您的贊美。5、Thank you for coming.感謝您的到來。6、Thank you for calling.謝謝您打電話給我。7、Thank you for waiting.謝謝您在此等我。8、Thank you for being so understanding.理解萬歲。9、Thats very kind of you. Thank you very much.非常感謝。對致謝的回答1、You are welcome.不用謝。2、With pleasure.這是我的榮幸。3、My pleasure.這是我們榮幸。4、謝謝。5、Thank you.Glad to be of service. Please feel free to contact us anytime.很高興能為您服務(wù)，有需要請隨時(shí)聯(lián)系我們。致歉：1、Excuse me.不好意思，打擾了。2、Im awfully sorry.我感到十分的抱歉。3、I beg your pardon, sir.先生，您能再說一次嗎？4、Excuse me for interrupting.(不得不打擾客人時(shí))不好意思，打擾了。5、Sorry to have bothered you.不好意思，打擾了。6、Im very sorry. There could have been a mistake. Ido apologize.非常抱歉，這兒肯定是出錯(cuò)了。真的對不起。7、Im sorry. Would you excuse me, please.對不起。您能原諒我嗎？8、Im sorry. Im being called.對不起，我得接個(gè)電話。9、Im sorry to have kept you waiting, sir.很抱歉，讓您等了我這么久。10、 Im sorry. The house/restaurant is fully booked.很抱歉。中心已經(jīng)客滿了。11、 Im sorry. We have run out of.我感到十分抱歉。我們把都用完了。對道歉的回答：1、Thats all right.沒關(guān)系。2、It doesnt matter.沒關(guān)系。指示：1、Let me show you.讓我告訴您。2、This way, please.這邊請。3、Please dial “0”, sir.先生，請按“0”4、It will be on your right hand side. You wont miss it.它在您的右手邊，您一定能夠找到的。5、直走。6、Go straight ahead.Go down to the lobby.往下走到大堂。7、Please take the lift to the 3rd floor.請您乘電梯到三樓。8、Turn left/right at the first corner.請?jiān)诘谝粋€(gè)轉(zhuǎn)彎角轉(zhuǎn)左/右。提示：1、Here you are(遞東西時(shí))給您。2、Here we are.(到目的地)我們到了。3、There comes the taxi.(有的士來時(shí))有部的士來啦。4、There he is.(發(fā)現(xiàn)要找的人時(shí))他在那。5、Be aware of the ceiling, sir.當(dāng)心天花板，先生。表示安慰：1、 Dont worry, madam. Well see to it.夫人，別擔(dān)心。我們會(huì)照顧它的。2、Ill look into the matter.我會(huì)調(diào)查這件事的。3、Ill be with you in a moment.我會(huì)和您在一起的。4、There is no hurry, sir. Take your time.先生，時(shí)間充足，請您慢慢5、 It wont be too long, sir.先生，不會(huì)花您太多的時(shí)間。6、 Please take you time, madam.夫人，不用急，請您7、 Well let you know as soon as there is any available.如果真的還有空房，我們會(huì)盡快通知您。8、 Ill report it to my manager.我將向我的經(jīng)理匯報(bào)。表示樂意效勞：1、 Very good, sir. Ill be glad to help.非常好，先生。我很樂意幫您。2、 Certainly, madam. Ill be happy to do it.當(dāng)然，我很樂意去做這件事。3、 Yes, I will.是的。我很樂意去做這件事。4、 Yes, certainly, just leave it to us, sir.當(dāng)然。您就將這件事留給我們?nèi)プ霭伞?、 Glad to be of service. Please feel free to contact usanytime. 很高興為您服務(wù)。有需要請隨時(shí)通知我們。 6、 My name is , if there is anything I can do for you,just let me know. 我的名字是，如果有事需要我?guī)兔φ埜嬖V我。表示婉拒：1、Im afraid such information is confidential.很抱歉。這是保密資料。2、Thats very kind of you, but no, thank you.你真好，但我真的不需要。謝謝。3、That wont be necessary, sir, but thank you allthe same. 先生，這完全不需要。但我依然要感謝你。 4、Im afraid we cannot do that. 很抱歉。我?guī)筒坏侥恪？隙ù饛?fù)：1、Certainly, sir, I will bring it to you right away.當(dāng)然，先生，我立刻把它拿來給您。2、We do haveavailable.我們保證切實(shí)可用。未肯定時(shí)的答復(fù)：1、Im sorry I cannot guarantee, but Ill do my best.對不起，我不能保證，但我一定會(huì)盡我全力去做。2、Im sorry, madam, Im not sure, but Ill ask mymanager/the chef about it for you. 對不起，夫人，我不能確定，但我將會(huì)問我的經(jīng)理/廚師。 3、If you wait a moment, sir, Ill try to find out. 先生，您稍等片刻。我將調(diào)查清楚。否定的答復(fù)：1、 Im sorry, there is no discount.對不起，我們不提供折扣。2、Im sorry, madam, Im afraid we dont have anyavailable.對不起，夫人，恐怕我們沒有可用的房間了。表示高興：1、My pleasure, Im happy everything was to yoursatisfaction.這是我的榮幸，我很高興一切都能令您滿意。2、Im glad to hear that.我很高興聽您這么說。表示遺憾：1、Im sorry to hear that.我感到很遺憾。2、Its a great pity.太可惜了。表示關(guān)懷：1、 Did you have a nice trip?旅途愉快嗎？2、 Are you all right, sir?先生，一切可好？3、 I hope you did not hurt yourself.我希望您不要傷害自己。4、 Would you like to see the doctor?去醫(yī)院看看醫(yī)生，好嗎？5、 I hope you feel better now.我希望您現(xiàn)在感到舒服些。表示謙讓：1、 After you, sir.先生，您先。2、 You first, sir.您先走。請讓路：1、 Excuse me, please.不好意思，請讓讓。2、 May I come through, please?請問能讓我過嗎？表示同意：1、 Thats true.那是真的。2、 Absolutely, sir.絕對是的，先生。3、 Exactly, sir.千真萬確，先生。表示不同意：1、 Not really. Its good value for the price.并不是這樣的。它確實(shí)物有所值。 表示明白： 1、 Yes, I see, sir.先生，我明白。 表示不明白： 1、Could you speak slowly, please? 您能說慢些嗎？ 2、 Im sorry, I dont quite understand. Should Iget the manager? 很抱歉，我不是很明白。我能讓我經(jīng)理過來嗎？ 3、 Pardon? 請您再說一遍好嗎？告別語：1、 Good-bye, and have a nice trip.再見，祝您一路順風(fēng)。2、 Thank you for coming.感謝您的光臨。3、Sorry, I have to go. Nice talking with you.對不起，我不得不走了。很您談話很開心。4、We all look forward to serving you again.我們期待能再次服務(wù)您。5、Hope you enjoyed staying with us.希望您能和我們一起度過愉快的時(shí)光。Name of Hotels DepartmentsAccounting DepartmentNight ClubLobby barMusic barBeauty salonBusiness centreCashiersChinese restaurantCoffee shopEngineering departmentFood and beverage departmentFront officeHousekeeping departmentLaundry酒店部門名稱財(cái)務(wù)部夜總會(huì)大堂吧音樂吧美容中心商務(wù)中心收銀處中餐廳咖啡廳工程部餐飲部前臺辦公室客房部洗衣部Recreation departmentReservationRoom serviceSecurity department娛樂部訂房部送餐部保安部Human resource departmentTraining departmentWestern restaurantExecutive OfficePublic& Sales departmentFunction roomConference room人力資源部培訓(xùn)部西餐廳行政辦公室市場推廣部宴會(huì)廳會(huì)議室Housekeeping 客房服務(wù)1HousekeepingMay I come in？我是客房的，可以進(jìn)來嗎？2When would you like me to do your room，sir？您要我什么時(shí)間來給你打掃房間呢，先生？3You can do it now if you like如果您愿意，現(xiàn)在就可以打掃。4May I do the turn-down service for you now？現(xiàn)在可以為您收拾房間了嗎？5Oh，thank youBut you see，we are havingsome friends over 噢，謝謝，但你知道我們邀請了一些朋友過來聚聚。 6Could you come back in three hours？ 你能不能過3小時(shí)再來整理？ 7Certainly，madamIll let the overnight staffknow 當(dāng)然可以，女士。我會(huì)轉(zhuǎn)告夜班服務(wù)員。 8Would you tidy up a bit in the bathroom？ 請整理一下浴室好嗎？ 9Ive just taken a bath and it is quite a mess now 我剛洗了澡，那兒亂糟糟的。 10Its growing darkWould you like me to drawthe curtains for you？ 天黑下來了，要不要我拉上窗簾？ 11Is there anything I can do for you？ 您還有什么事要我做嗎？ 12Im always at your service 樂意效勞。Dialogue AA：HousekeepingMay I come in？B：Yes，pleaseA：When would you like me to do your room，sir？B：You can do it now if you likeI was just about togo down for my breakfast when you cameBut beforeyou start，would you do this for me？A：Yes，what is it？B：I would like you to go and get me a flask of hotwaterI need some hot water to wash down medicineafter breakfastA：Im sorry that your flask is emptyIll go and getyou an- other flask thats full at onceB：Thank youDialogue B （The Turn-down Service） A：Good evening，madam and sirMay I do the turn downservice for you now？ B：Oh，thank youBut you see，we are having some friendsoverWere going to have a small party here in theroomCould you come back in three hours？ A：Certainly，madamIll let the overnight staff knowTheywill come then B：Thats fineWell，our friends seem to be a littlelateWould you tidy up a bit in the bathroom？Ive just taken abath and it is quite a mess nowBesides，please bring us abottle of just boiled waterWed treat our guests to typicalChinese tea A：Yes，madamIll bring in some fresh towels together withthe drinking water B：OK （The Turn-down Service） A：Good evening，madam and sirMay I do the turndown service for you now？ B：Oh，thank youBut you see，we are having somefriends overWere going to have a small party here inthe roomCould you come back in three hours？ A：Certainly，madamIll let the overnight staffknowThey will come then B：Thats fineWell，our friends seem to be a littlelateWould you tidy up a bit in the bathroom？Ive justtaken a bath and it is quite a mess nowBesides，pleasebring us a bottle of just boiled waterWed treat ourguests to typical Chinese tea A：Yes，madamIll bring in some fresh towelstogether with the drinking water B：OK A：（Having done all on request） Its growingdarkWould you like me to draw the curtains foryou，sir and madam？ C：Why not？That would be so cozy A： May I turn on the lights for you？ C：Yes，pleaseId like to do some readingwhile waiting A：Yes，sirIs there anything I can do for you？ C：No moreYoure a smart girl indeedThankyou very much A：Im always at your serviceGoodbye，sirand madam，and do have a very pleasantevening1Excuse meHave you any laundry？對不起，請問有沒有要洗的衣服？2The laundry man is here to collect it洗衣房服務(wù)員來這兒收要洗的衣服了。3If you have any，please just leave it in the laundry bagbehind the bathroom door如果您有衣服要洗，請放在浴室門后的洗衣袋里。4Please tell us or notify in the list whether you need yourclothes ironed，washed，dry-cleaned or mended and alsowhat time you want to get them back請告訴我們或在洗衣單上寫明您的衣服是否需要熨燙，水洗，干洗或縫補(bǔ)，還要寫明何時(shí)需要取衣服。5What if there is any laundry damage？如果你們洗衣時(shí)損壞了衣服怎么辦？6In such a case，the hotel should certainly pay for it如果是這樣，飯店當(dāng)然應(yīng)該賠償。7Could you send someone up for my laundry，please？請問，你們能派人來收要洗的衣服嗎？8A valet will be up in a few minutes洗熨工馬上就到。9Will the color run in the wash？洗衣時(shí)會(huì)掉色嗎？10Well dry-clean the dress我們將干洗這條裙子。11Well stitch it before washing我們會(huì)在洗之前把襯里縫好。12When can I have my laundry back？我何時(shí)能取回洗的衣服呢？13But would you like express service or same-day？不過，您是要快洗服務(wù)還是當(dāng)日取？14Id like this sweater to be washed by hand in coldwaterDialogue A（Explaining How to Get the Service）（A：Room Attendant B：Guest）A：Excuse meHave you any laundry？The laundry man is here tocollect itB：No，not now，thank youA：If you have any，please just leave it in the laundry bag be-hindthe bathroom doorThe laundry man comes over to collect it everymorningB：Thank youA：Please tell us or notify in the list whether you need your clothesironed，washed，dry-cleaned or mended and also what time youwant to get them backB：I seeWhat if there is any laundry damage？I wonder if yourhotel has a policy on dealing with itA：In such a case，the hotel should certainly pay for itTheindemnity shall not exceed ten times the laundryB：That sounds quite reasonableI hope theres no damage at allA：Dont worry，sirThe Laundry Department has wide experiencein their workB：All rightThank you for your informationA：Not at allDialogue B（Express Service）（A：Laundry clerk B：Mrs Bell）A：What can I do for you？B：Could you send someone up for my laundry，please？Room908，BellA：Certainly，Mrs BellA valet will be up in a few minutesB：GoodI also have a silk dress which I dont think is color-fastWillthe color run in the wash？A：Well dry-clean the dressThen the color wont runB：Youre sure？Good！And the lining of my husbands jacket has comeunstitchedIt might tear over further while washingA：Dont worry，madamWell stitch it before washingB：Thats fineNow，when can I have my laundry back？A：Usually it takes about two days to have laundry doneBut would youlike express service or same-day？B：What is the difference in price？A：We charge 50 more for express， but it only takes 5hoursB：And for same-day，will I get the dress and skirt back this evening？A：Yes，madamAll deliveries will be made before six oclockB：Ill have express thenDialogue CA：