酒店服務英語智慧樹知到課后章節答案2023年下石家莊信息工程職業學院石家莊信息工程職業學院

緒論單元測試

我國酒店業的快速發展有目共睹，據有關預測，未來三年內，我國將成為世界第一旅游大國。

A:對B:錯

答案:對

第一章測試

Roomreservations.Goodmorning,whatkindofroomwouldyoulike?

A:Adoubleroom.B:passportC:shopD:cola

答案:Adoubleroom.

Mr.King,howmanypiecesofluggagedoyouhave?

A:Goodbye.B:Thiswayplease.C:Sixpieces.D:Thankyou.

答案:Sixpieces.

Howmuchwilladoubleroombeforonenight?

A:Incash.B:Threepieces.C:Thankyou.D:RMB120yuanpernight.

答案:RMB120yuanpernight.

Doyouknowiftheguestscangetdrinksintheroom?

A:coffeeB:noC:Yes,youcan.D:cola

答案:Yes,youcan.

Whataspectswilltheguestcomplainabout?

A:ricketychairB:overcookedpeanutsC:chippercupD:tatteredcurtain

答案:ricketychair;overcookedpeanuts;chippercup;tatteredcurtain

Whatinformationshouldyouaskwhenaguestwantstoleaveamessage?

A:theroomnumberB:callbackC:thecardD:thephonenumber

答案:theroomnumber;thephonenumber

Accordingtothehotelpolicy,wearenotallowedtousecreditcard.

A:TrueB:False

答案:False

Youcanbooktwoair-ticketsfromtheoperatorwiththeswitchboard.

A:FalseB:True

答案:False

第二章測試

Theroommaidcandoturn-downserviceforDNDrooms.

A:TrueB:False

答案:False

Allusedamentitiesshouldbereplacedwhendoingturn-downservice.

A:FalseB:True

答案:False

Mostcommonturn-downserviceactivitiesare

.

A:washB:closingdraperiesC:playingsoftmusicD:turningonlights

答案:closingdraperies;playingsoftmusic;turningonlights

Thehotelprovideturn-downservicefor

A:VIPguestsB:singleroomC:suiteroomguestsD:DNDroom

答案:VIPguests;suiteroomguests

Youneedtohaveadditionalmoneyforatipnomatterwhetherthereisadeliveryservicecharge.

A:FalseB:True

答案:False

Ifpayingincash,havethemoneyreadytohandtothestewardwhenheknocksonthedoor.

A:FalseB:True

答案:True

Whenyouhavefinishedyourmeal,justcalltheconferenceservicecentertohaveyourtraypickedup.

A:FalseB:True

答案:True

Nowadays,switchboardsonlyenablegueststodiallocalcallsthroughthehoteloperator.

A:FalseB:True

答案:False

Thecallersinhotelscandialthereceptionostsorhousekeepersdirectly.

A:TrueB:False

答案:True

Ahotel

workerisresponsibleformanydifferentareasofahotelandiscalledupontofixproblemsastheyarise(likealeakingpipe).

A:plumberB:electricianC:roomD:maintenance

答案:maintenance

第三章測試

SharkFinangSwallowNesthaveextraordinarynutitionalvalue.

A:TrueB:False

答案:True

TheforkisthemaintableutensilinChina.

A:FalseB:True

答案:False

Foreigenersarenotexpectedtousechopsticksproficiently.

A:TrueB:False

答案:True

TheChinesepeoplearebeginningtojoininmoreaffluentandknowledgeable

diningstyle.

A:easyB:mainC:fastD:western

答案:western

Tablemannerssuchaswhat

or

touseareessentialinwesterndining.

A:knifeB:napkinC:folkD:chopsticks

答案:knife;folk

ChinesehavegivenupthedeeprichnessinculturethatChinesefoodrepresents.

A:TrueB:False

答案:False

Asculturalcommunicationexpands,knowledgeofwesternfoodwillimprove.

A:FalseB:True

答案:True

Chinesecookingisoneofthegreatestandoriginalcuisinesintheworld.

A:FalseB:True

答案:True

Waitersshouldannouncetheyear,

,andvineyardofthegrapesorigintotheguest.

A:vintageB:timeC:glassesD:bottle

答案:vintage

Undernocircumstancesisthewinetastingprotionalwaysofferedtothepersonwhoorderedthewineinthefirstplace.

A:TrueB:False

答案:False

第四章測試

____and____staffofinternationalstandardensureyouthebestservice

A:WarmB:ProfessionalC:ElegantD:Cool

答案:Elegant;Cool

Theinternationalconventioncenterisequippedwithe-voteand()system.

A:e-recordB:videoC:theatreD:computer

答案:e-record

----Goodmorning,Shangri-laHotel,conventionservicecenter.LinHongspeaking.HowmayIhelpyou?-----ThisisJeremyCarterfromC&ACompany.I'dliketoreservea()inyouhotel.

A:seatB:cocktailpartyC:seminarD:conventionhall

答案:conventionhall

Doyouhaveanyspecialdemandsaboutthetabledecorations?Weneedsome()ontheheadtableandthereceptiondesk.

A:penB:waterC:freshflowersD:coffee

答案:freshflowers

Wejustfinishedaworkshopinyourhotel,andIwanttoreturnthe(

)equipment.

A:freshB:heavyC:rentalD:VIP

答案:rental

Theserviceprocedureisbegunwiththeregistrationofguest.

A:FalseB:True

答案:True

AtthethirdfloorofShijiazhuanghotel,istheeasthall.

A:FalseB:True

答案:False

Asyouusingthesecondfloortolaunchexhibition,youcanusethefirstfloortoholdaseminarorbanquet.

A:TrueB:False

答案:True

Iplanto

theexhibitionnextyear.

A:visitB:informC:takepartinD:have

答案:takepartin

Weplantoprovidesomefreeandforthevisitors

A:knife&forkB:coffee&waterC:paper&penD:snacksandmineralwater

答案:snacksandmineralwater

第五章測試

Snackbarsinthegymcanprovidefoodanddrinksforguests.

A:TrueB:False

答案:True

Coachinthegymcaninstructguesthowtoice-skating.

A:FalseB:True

答案:False

Bothsaunaandbeautysaloonopenat8a.m.

A:TrueB:False

答案:False

Eyecontactis

whenservingguests.

A:necessaryB:nothingC:somethingD:unnecessary

答案:necessary

Agoodbartendershouldnotbeknowledgeableinhisfield.

A:TrueB:False

答案:False

It'sthedutyofbartendertokeepthebar()

A:happyB:cleanC:dirtyD:warm

答案:clean

Itistheconventionalsaunasthatwarmsobjects