擴展商務英語視聽說1-8單元答案Unit1PartIListeningandSpeakingTask1Q1.IamgraduatinginJunefromABCUniversityandmymajorishotelmanagement.Iamanoutgoing,energeticperson.Ienjoyteamworkverymuch.Aspartofmydegreeprogram,Ineededtofinishdifferentprojectswithmyteammates.Ipossessexcellentinterpersonalskillsandaverypositiveattitude.Mycareeraspirationistobeeasuccessfulhotelier.DuringmyinternshipattheGrandHyatt,Iworkedasareceptionist.Mydutiesincludedofferingfriendlyandefficientcheck-inandcheck-outservicetoguests,answeringphonecalls,takingandpassingonmessagestoguests,IfindthatifIcanmaketheguestshappy,Iwillbeveryhappy,too.Q2.Ireceivedhonorsinseveralschool-wideEnglishandputercontests.Ienjoyworkingwithpeoplefromdifferentbackgrounds.Iamgoodatmunicating,organizingandcoordinating.Ifsomethingblocksmypath,Iwilllookforasolution.Inevergiveupeasily.SometimesIreceivementsthatIneedtoimproveintheareaoffiling.Iamnowtryingtoimprovebylearningfromothers.Q3.Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.Interestisthebestmotivation.Ilovethehotelbusiness,soIwilldefinitelydevotemyselftoit.Moreover,highjobsatisfactioncanbeattainedwhenthejobiswhatIaminterestedin.Careerdevelopmentisveryimportantformewhenchoosingajob.FromwhatIknow,Shangri-Laprovidesequalcareeradvancementforallstaff.Thejobrotationplanandindividuallytailoredtrainingprogramarereallyexcitingandhelpfulforyoungpeoplelikeme.Task2Isthatyourwife,Mr.Carter?Sheissobeautiful.Avoidaskinginterviewerpersonalquestionsormakingpersonalments.Couldyoutellmehowmuchthenewjobpays?Theinterviewermightinferfromthesequestionsthatyouareonlyinterestedinyourownneedsandnotthoseoftheirpany.Waituntiltheemployerraisesthesesubjectstodiscussthem.Whataboutthepaidholidays,insurance,andthingslikethat?Howmuchtimewillittakeformetobepromotedhere?Butinwhichcitiesdoyouhaveyourbranches?Andwhereisyourpanybased?Itisalsounwisetoaskaboutthingsyoushouldhavealreadyknown.Youareonlytellingtheinterviewerthatyouhaven'tdoneyourhomework.LanguageFocusName:CaiNingPersonality:serious-minded;calm;humorous;easy-goingStrengths:theabilitytoworkwithalltypesofpeopleWeakness:perfectionist;impatientWorkexperience:SiXyears'financialindustryexperiencewithseveralPanies;twoyears'experienceinaninvestmentbankQualification:graduatedfromPekingUniversityin2001majoringinaccounting;fluentEnglish;bookkeepingandaccountingproficiencyinEnglish.Reasonsforleavinglastjob:wanttofindajobthatischallenging.Questionsaboutthejob:WouldIbeabletoworkabroadinoneofyouroverseasbranches?ViewingandSpeakingVideo1ReasonsforjoiningtheItisoneoftheleadinginternationalconsultantcorporationspanywhichcametoChinaafterChinaenteredWTO.Workinginthispanywouldgivehimthebestchancetousewhathehaslearnedatuniversity.RelevantworkexperienceHewasinvolvedinafactoryrestorationinNanjing.QuestionsArethereanyopportunitiesforChineseemployeestobetransferredtotheheadofficeinNewYorkorotherbranchofficesaroundtheworld?ResultoftheinterviewChenBowillbenotifiedofthefinaldecisionbyFriday.Video2FTFFT1)SalesManagerFiveBrandManagerbiscuitsBusinessAdministrationoralEnglishIVCaseAnalysisHint:Sheisnotlikelytogetthejobbecauseshedidpoorlyinthejobinterview.Thingswentwrong:USeWlerwords("youknow”)toomanytimes.Bad-mouthformeremployer.Inappropriateanswerstointerviewer’squestions,eg,“Iwouldratherliketoestablishmyownpany”Askinappropriatequestions,eg."CanItaketimeoffforvacation?”Self-conceit-"Ihavenoweakness”.Toomuchemphasisontravel.ScriptsUnit2PartIListeningandSpeakingIhaven'tseenyouforyears.Whatdoyoudonow?I'mintheResearchandDevelopmentDepartment.Iknewyou’ddosomethingverychallengingandcreative.Isometimesstayintheofficeafterworktodealwithunfinishedtasks.Iamstilltheaccountantofthatcosmeticspany.Task2personnelmanagementdevelopingmarketsplanningexecutionsalestargetsteamperformancecustomerbase8)customersatisfaction9)selecting,developingandmanaging10)cost-effective11)ontime12)ofgoodquality13)humanandmaterialresources14)trainingneeds15)continuousimprovementPartIIViewingandSpeakingVideo1.CarolineClinton:financialaccountsLucyWhite:dataprocessingAdaBalck:managementaccounts.Administration;Marketing;Engineering;ProjectPreparation;AccountingVideo2self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,PublicRelationsManagerNamesJeromethingsLikesDislikesmakingalotmoremoney;havinglotsofindependenceindoingfeelingtiredsometimesRobinhavingbeentoalotofplacestoomuchtraveling;havingverylittletimetospendwithhisfamilyColingoodsalaryandbenefitsnoisyworkenvironment;seldomhavingtheopportunitytogooutFranknewchallenges;alotofexperienceJanetmeetingalotofnew&interestingpeopleoftenhavingdinnerpartiesintheevening;havinglittletimewithherfamilyandbabyUnit3PartIWarm-upensuresmoothbusinessmunicationthepurposeofyourcallallthedocumentsyou'llneedscheduleaspecifictimealldistractions.confirmthatyouhaveunderstoodeacherruptions.strongaccent.yousoundpoliteandagreeable.theoptionalchoicemethod,lengthycalls.smilewhileyouaretalking.ListeningandSpeakingTask1FFTTFTFFTask2LeavingamessageMessageNoteTo:LouisePaulsonFrom:PaulJacksonPhone:979-326-8965Message:RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesomechangestotheorder.It'surgent.Takenby:RoyViewing&SpeakingVideo1FFTTFMessage1)W川youtellhimthatwe'vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?Message2)PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.Message3)PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourpanyearlyonSaturdaybecauseoftherailstrike.Iprobablywon’tarriveuntilthatafternoon.Video2A2)C1)“Holdon,please.I'llconnectyou.”2)"I’mafraidyou’vedialedthewrongextension.”3)“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please?”4)"I’mverysorry,Ididn'tnoticethat.I’llPUtyouthroughrightnow.Pleasewaitaminute.”5)“It’smeagain-Ms.MandeI.I’mstillhavingtroublegettingthroughtoHenryMiller”Canyouhelp?”3)C4)C5)B6)C6)“Oh,I'mterriblysorryforthetrouble.”Unit4Task11Formal*Goodafternoon,I'dliketocallthemeetingtoorder.Firstofall,let'sdiscuss”2InformalOK,everyoneishere?So,whydon'twestartwith?3InformalRight,youknowWhyWearehere.Maybeweshoulddoitlikethis?4FormalWeletoBCG,andtowhatIamsurewillbethebeginningofamajornewalliance.*Todayourpurposeisto?5Informal*Right,let'sgetdowntobusiness?*Isuggestwedealwiththat?6Formal*Well,gentleman,it'sapleasuretobeheretoday”*I'dliketostartwith”Task2Arriveatthemeetingaheadofschedule.Considerusingataperecorder.Useaconsistentformat.Followtheagenda.Beconcise.Listspecificoutes.Afterthemeeting,writeameetingreportfromyournotes.PartIIViewing&SpeakingVideo1FFFTFVideo2Tofigureoutthereasonforthesalesdropandtheactionstobetaken.Thesalespeoplearenotverymotivated.No,becausethesalesquotasareprettyhigh.Heproposestolowerthequotas.Unit5ListeningandSpeakingTask1CBBCATask21)dailyroutineintheoffice2)whetherthevisitorhasanappointmentornot3)greetthevisitor4)thevisitor'sname,titleandposition5)apologizeandmakesomesuggestions6)expressregretandexplainWhy7)date,time,nameandthefirmthevisitorworksfor.8)ConSiderateandwarm9)keepthevisitorfullyinformedofthesituation.ViewingandSpeakingVideo11)Georgeistravellingonbusiness.Hewillstayforaboutaweek.Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.Hislaptopputerisinthebag.It'sduty-free.No,goodforpersonaluseratherthanmercialusearenotsubjecttoduty,andtheyarewithinthelimit.Video21.F2.T3.F4.F5.F6.F7.T8.F9.T10.FUnit6PartIListeningandSpeakingTask1wearehiringforbusinesssoftwareandconsultingservices4,000largecorporations90milliondollarsprettyfast29alargeprojectforabankTask2PanyProfileMonicaLiManagerofthePRDepartmentofOracleChinaenterprisesoftwarepanyintheworldthefirstglobalsoftwaregiantinChina1977California42,00011billiondollars1989;setupBeijingOracleSoftwareSystemsCo.Ltdin1991.Ccationandsupportservices.PartIIViewingandSpeakingVideo1BADECVideo2ThethingsthatJoanCopperdoesbadlyShedoesn'tconsidertheaudienceShedoesn'thaveclearobjectivesHerpresentationisn'twell-preparedThereisn'taclearstructure(beginning,body,end)shedoesn'tspeakclearlyshedoesn'tspeakattherightspeedshedoesn'tmaintaineyecontactwiththeaudienceshedoesn`tappearconfidentandpositivethevisualaidsaren`tclearandhelpfulshedoesn`tusetheequipmentprofessionallyUnit7PartIListeningandSpeakingTask1120CM130CM4