Roomtohaveagreatstart成的開LaundryOrderTaker衣房文員HotelLevel:店級(jí)JobBand:位級(jí)

IV99

Department:門ReportsTo:屬級(jí)

Division務(wù)LaundrySupervisor衣主OVERVIEW職位概述

Provideanaccurateandprofessionaltelephoneservicethatthehotel’spresentationstandards提供符酒店形標(biāo)準(zhǔn)的確、專的電話務(wù)。AtInterContinentalHotels&Resortswewantourgueststofeelspecial,cosmopolitanandInKnowwhichmeansweyouto:

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,beingattentivetakingownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我們希望賓客感覺風(fēng)格獨(dú)特、時(shí)尚現(xiàn)代和入洞悉這意味們需要：

親切、滿自信體現(xiàn)尊來展現(xiàn)有力你。理解和測(cè)賓客需要、到細(xì)心到、具人翁精、把事辦好，持注下見多識(shí)、分享歷、展你的風(fēng)來創(chuàng)造人感覺別的時(shí)，做到令人難。DUTIESANDRESPONSIBILITIES作職責(zé)

Answerseachcallinpositive,enthusiastictonegreetingthecallerbynameifknownthetimeoftheday以積極熱情的調(diào)應(yīng)答一通電，如果道打電的客人名字就呼其名并根據(jù)時(shí)的時(shí)段來進(jìn)行問Notedownthetimeofthecall,thecallersrequirements,andthecallerroomnumber記下通時(shí)間、電者的求，以來電者房間號(hào)Advisethecallerwhatactionbetaken通知來者該做什么

Ensuresforwardingreceivingofallinformationpertainingtothedepartmentinordertomaintainsetstandardsandachieveguestsatisfaction確保接和轉(zhuǎn)交有與部相關(guān)的息，以持既定準(zhǔn)并取客戶的意Receives,records,anddistributesvariousreports接聽、錄并分各種報(bào)。

Receives,records,andtransmitsguestrequestsaccurately準(zhǔn)確接、記錄傳達(dá)客的請(qǐng)求Maintainsandupdateadministrativedata維護(hù)和新管理?yè)?jù)。Maintainskeycontrolfordepartment管理部鑰匙。Monitorslostpropertyfordepartment為部門管失物關(guān)事宜ReportguestcomplaintstoLaundryordelegateimmediately及時(shí)向衣房經(jīng)或其代人匯報(bào)人的投情況。Complieswithhotelhealth,safetyandhygienepoliciesandadherestoconductpersonnelgroomingandhygienestandards遵守酒的健康安全和生政策并遵守人儀容衛(wèi)生規(guī)。Attendsmeetingsandtrainingsessionsasrequired按要求加會(huì)議培訓(xùn)活。Ismulti-skilledasaLaundryAttendant掌握洗房服務(wù)的多種能。AdherestoLaundrystandardsproceduresandenforcessame遵守并行洗衣的各項(xiàng)范和工程序。MaintainsgoodrelationswithLaundrystaffandotherinterfacingdepartments,inparticularFrontOfficeandHousekeeping與洗衣員工以其它關(guān)部門，別是前部和客部保持好的關(guān)。ACCOUNTABILITY責(zé)任范圍Numberofemployeessupervised–管理的員DirectN.A.直接

無IndirectN.A.間接

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AnnualOperatingProfit/PayrollBudget–年度經(jīng)營(yíng)潤(rùn)和薪金算

N.A.無Metrics–主要績(jī)效標(biāo)

N.A.無DecisionMakingResponsibilities(DecisionRights)–決策職責(zé)決策)﹣

WithinauthorityasassignedforHotelBandrole酒店職級(jí)所擁職權(quán)范QUALIFICATIONSANDREQUIREMENTS任職要求RequiredSkills–技能要求

Communicationskillsareutilizedsignificantamountoftimeinteractingwithothers;demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.擁有在他人交時(shí)大多時(shí)間所用的溝技能；全代表店，品和公司顧客，工和第方交往的能。Abletospeak,andwriteEnglish具有說讀和寫語的能。Qualifications–學(xué)歷

HighSchoolorequivalent高中或當(dāng)學(xué)歷Experience–經(jīng)驗(yàn)

Somehousekeepingorclericalexperience.擁有一客房或員工作驗(yàn)Thestatementsinthisjobdescriptionareintendedtodescribetheessentialnatureandlevelofworkbeingperformed.Theynotintendedtobe