航空客運英語基礎知識2013.12一、單詞E-Ticket電子客票Nameofpassenger旅客姓名Route航線，航路Directflight/Non-stopflight直達航班ScheduledFlights/Regularflight定期航班，定期飛行Non-ScheduledFlights不定期航班F--Firstclass頭等艙C--Businessclass普通艙E--Economyclass經濟艙Cancellation取消Confirmation座位再證實Origination始發地Destination目的地Timetable時刻表Fare票價CAACDevelopmentFund民航發展基金(機場費)FuelSurcharge燃油附加費OtherTax其它稅費Arrive到達Depart離開Departuretime起飛時間Arrivaltime到達時間Expectedtimeofdeparture預計起飛時間Expectedtimeofarrival預計到達時間Unaccompaniedchild(UM)無人陪伴兒童Theelderly老年人Luggage行李Transfercounter中轉柜臺Domestic國內的International國際的Boardingpass登機牌Incoming進港Outgoing出港Passport護照Thefreebaggageallowance免費行李額One-wayticket單程票Return/round-tripticket來回程票One-wayfare單程票價Delay延誤No-show誤機Cancellation取消Avalidpassport有效護照Standby候補Meansofpayment支付方式Cash現金Check支票Cancellationcharges退款手續費Refund退款Transfer經停Stopover中途分程Torequestspecialarrangements請求特殊安排Torequestareservation申請訂座Here’syourchange.找您錢。Thefarecometo…票價總計…Moneyaddupto錢總共…二、句子Goodmorningsir!CanIhelpyou?Goodmorningsir！WhatcanIdoforyou？先生，早上好，需要幫忙嗎？Wouldyoulikebuyaticketnow?您想現在購票嗎？WehaveflightsfromHuangshantoGuangzhoueveryday.我們每天都有黃山去廣州的航班It’s30minutes’ridefromheretotheairport.從這兒到機場要乘30分鐘的汽車。Onemomentplease.(Justasecond.)請稍等。I’llfindoutwhat’savailable.我查一下有哪些航班。Here’syourticket,sir.It’sallinorder.先生，這是您的機票。全部辦妥了。Wouldyoupleasefilloutthisformwithyournameandtelephonenumber?請在這張表上填上您的名字和電話號碼，好嗎？Heshouldpay20percentiftherefundisrequestedwithin24hoursbutbefore2hoursaheadofflightdeparture.如果在起飛前2小時至24小時之內申請退票，旅客應支付（原票價）20%的退票費。三、短文（一）電話訂座AforAgent/PforPassengerA:Hello,thisistheHuangShanAirportBookingOffice.CanIhelpyou?您好，這里是黃山機場售票處，請問有什么可以幫您。P:Yes,I’dliketomakeareservationonyourFlightCA1552,departingforBeijingnextFriday,thesixthDec.我想訂個機位，下周五12月6日去北京的CA1552航班。A:Onemoment,please.I’llcheck…I’msorry,sir,theflightyouwanttotakeisfullybooked,butwestillhaveroomonFlightMU5171.請稍等，我查下。很抱歉，先生，您要乘坐的航班現在已經沒票了，但是MU5171現在還有機位。P:Well,IthinkI’lltaketheflightasyourecommended.好的，就訂你推薦的這個航班。A:Fine.MayIhaveyourname,please?好的，請告訴我您的姓名。P:DavidOliver大衛。奧利弗A:Well,Mr.Oliver,willyoubetravellingfirstclassoreconomyclass?請問奧利弗先生，您是要乘坐頭等艙還是經濟艙？P:Economy,please.經濟艙。A:Willthisbeasingleticket?請問只買去程嗎？P:Yes.是的。A:Wouldyoupleasetellmeyourphonenumber?請告訴我您的手機號。P:NowMr.Oliver,yourreservationisnowconfirmedonFlightMU5171,economyclass.PleasecometopickupyourticketbeforenextMonday..奧利弗先生，您的座位訂好了，MU5171航班，經濟艙，請您在下星期一前來出票。P:OK,good-bye.好的，再見。A:Thankyouforyourreservationandenjoyyourtrip.感謝您的訂座，祝您旅途愉快。(二)Tickting出票P:I’dliketobuyatickettoShangHaiforJan1st.Doyouhaveadirectflight?我想買一張1月1日去上海的機票。你們有直達航班嗎?A:Yes,wedo.That’sFlightFM9266.ItleavesHuangShanat10:50p.m.andarrivesinShangHaiat11:50a.m.Doyouwantaround-tripticketoraone-wayticket?有的，FM9266航班，晚上10點22分由黃山起飛，晚上11：50抵達上海。您是要買來回程的還是單程的機票？P:One-wayplease,andIwanttogoeconomyclass。請出一張單程的，我要經濟艙。A:OK.Pleasefilloutthisformwithyournameandtelephonenumber.好的，請在這份購票單上填寫您的姓名和電話號碼。P:OK!Thisisthecompletedform.好的。這是填好的購票單。A:MayIhaveyourpassport?請把您的護照給我好嗎P:Hereyouare。給你。A:Well,I’llissuetheticketforyourightnow,pleasewaitamoment!我立刻為您開票，請稍等！A:Mr.White,theticketisOKandtheone-wayeconomyclassfarefromHuangshantoShanghaicomestoCNY700.Wouldyoupleasepaymecash?(Doyouwishtopayincashorbytraveler’scheck?)懷特先生,票開好了。黃山至上海的單程經濟艙票價是700元人民幣。請付給我現金好嗎？（請問您是現金支付還是信用卡支付？）P:OK！Here’sCNY700.(Cash.Here’sCNY700.)好的，這里是700元人民幣。（現金支付，這里是700元人民幣。）A:Here’syourpassportandyourticket--FlightFM9266,HuangshantoShanghaiJan1st.Yourflightle