1、Citrix桌面虛擬化技術培訓Citrix桌面系統運維最佳實踐運維要點定期系統巡檢，可以避免故障出現，特別需要注意DDC服務器的各服務工作狀態及系統后端數據庫日志的大小。（數據庫日志過大也會導致系統不穩定，需要定期進行數據庫備份和日志截斷，SQL Express日志只能10GB）系統出現故障的時候，故障描述需要客觀，不要僅描述報錯現象還需要將彈出的報錯信息，日志分析結果和簡單判斷告知。（常見故障虛擬桌面未注冊，Windows一直進入還原狀態等等）。Desktop Studio/Director，Windows Event Log。需要特別注意VMware環境中的快照使用方式，vCenter服務

2、器日志收集與SQL數據庫高可用性協作等問題。Delegated administration in XenApp/XenDesktop 7.XProvides an enterprise-class administrationmodel and granular permission configuration Uses role and object-based controlDelegated administration in ExcaliburScopesRolesFull AdministratorRead Only AdministratorHelp Desk Administr

3、atorMachine Catalog AdministratorDelivery Group AdministratorHost AdministratorCustomObjects can be in more than one scopeObjectObjectObjectAdministratorsObjectObjectObjectAllWin7SalesObjectObjectObjectFull AdminAllHelp DeskWin7Machine CatalogDelivery GroupWin7An administrator is associated with one

4、 or more role and scope pairsSalesA role has defined permissionsUnderstand the difference between Role and ScopeDelegated Administration offers the flexibility to delegate administration activities, using role and object-based control. Administrators can be associated with one or more roles and scop

5、epairs.Take Note!Understand the difference between Role and ScopeThere are 6 Administrative Roles in XD/XA 7.X:Full AdministratorRead Only AdministratorHelp Desk AdministratorMachine Catalog AdministratorDelivery Group AdministratorHost AdministratorA role represents a job function, and has defined

6、permissions associated with it.Hint: You can create a custom roleUnderstand the difference between Role and ScopeThere are 3 Core Objects in XD/XA 7.X:Delivery GroupsMachine CatalogsHostingA scope represents a collection of objects.Hint: You can create a custom scopeTake Note!Understand the differen

7、ce between Role and ScopeXD/XA 7.X includes a reporting option for administrators that details every role, scope and permission for a specified admin.Administrator permission reports are available from Citrix Studio!Hint: This can help identify administrative permission issuesCreate a Delegated Cust

8、om AdministratorTo create a Custom Administrator, you would do so from the Administrators node in Citrix Studio. Delegated Custom Administrators are created in the following sequence:Click on the administrator node in Citrix StudioUnder actions, select Create AdministratorSelect the User that will b

9、e the new adminSelect the Scope for the admin, or create a custom ScopeSelect the Role for the admin, or create a custom RoleHint: You can edit Custom Scope and Role properties to add or remove objects and permissions.How to create new administratorSelect a role or create a new oneClick Finish to en

10、able the new administratorClick Create AdministratorType the name of the administrator user account or browse to itSelect a scope or create a new oneCreating a new scopeCreating a new roleTips: Assigning multiple role and scope pairsSelect and right-click an administratorSelect Edit AdministratorCli

11、ck AddSelect a scope and a roleResultant set of permissions (RSOP)RSOP reportCDF Tracing delegated administrationXenDesktop 5.xXA/XD 7.5DelegatedAdminDALDelegatedAdminFilteringDelegatedAdminLogDelegatedAdminLoggingDelegatedAdminSnapInDesktop DirectorWhat is Director?Formerly named Desktop DirectorIs

12、 a web-based tool for IT support and help desk teams to monitor and troubleshoot an environment Provides different “views” to particular administratorsProvides metrics and historical information to track usage, analyze trends, and gather diagnostic information for escalation purposeDesktop Director

13、2.0Desktop Director 2.XEdgeSight integrationNew DashboardTrend reportingNew help desk viewViews available in Desktop Director 2.1User Troubleshooting ViewSite Management ViewLogOnDashboardMachine DetailsDesktopGroupsXenDesktop Session DetailsXenAppSession DetailsUser DetailsMachineListViews availabl

14、e in DirectorFor Full AdministratorDashboardTrendsFiltersHelp DeskUser DetailsNew Dashboard (1/8)Summarizes real-time issues with desktops and virtual machines, usage metrics, and host and controller health informationThe administrator can easily drill down further in the interface to get more detai

15、led information about a failureNew Dashboard (2/8)The ribbon contains:Site switcherLink to Trend PageLink to Filters PageUser Search Dialog New Dashboard (3/8)Failure summary panel:If a particular category has more than 1 failure over the last 60 minutes, it will be expanded by defaultNew Dashboard

16、(4/8)Failure summary panel with more than one failuresNew Dashboard (5/8)Usage panel:This panel provides information about the number of Sessions Connected to a particular siteNew Dashboard (6/8)Logon Duration panel:This panel lists the average logon durations across desktop groups for last the 60 m

17、inutes which is represented by the blue line. The standing grey bars represent number of logins collected every minute over last 60 minutesNew Dashboard (7/8)Infrastructure panel: Hypervisor statusNew Dashboard (8/8)Infrastructure panel: Controller statusEasy troubleshootingUsing DashboardTrends pag

18、e (1/5)Trends pages allow administrator to analyze the trends of different metrics over a period of timeTrends page (2/5)Shows the graph and table of session usage over a specified time period and desktop groupShows a graph of connection failures over a selected time period and desktop group Shows t

19、he trend information for the Desktop/Server OS Machine failures over the specified time spanShows the average logon duration and number of logons Shows the trend information for the load evaluator index Trends page (3/5)Connection FailuresFailure reason explainedTrends page (4/5)Connection FailuresC

20、onfiguration actions flagged for root causeTrends page (5/5)Logon PerformanceThe Logon duration indicates the average time it took for users to logon at a given point of timeLogon Duration Today7 Day Average# of LogonsHistorical data range in Platinum edition EdgeSight performance management feature

21、Available with all editionsAvailable only with Platinum edition(grayed out with other editions)Network tab in Trends pageEdgeSight network analysis feature Requires NetScaler Insight Center installed and configuration in DirectorInformation Is provided by NetScaler HDX InsightNetwork information rel

22、ated to the XenDesktop deployment (e.g. latency, bandwidth, jitter, ICA Round Trip Time) is shownLatency# App LaunchesAvg ICA RTTAvg BandwidthAvg ICA RTT# UsersFilters pageAllows users to filter by properties and search for Machines, Sessions as well as ConnectionsActions can be performed when any m

23、achine(s)/session(s)/connection(s) listed in the table is selected Help Desk page (1/2)Designed to increase first call resolutionCan perform power control actions, shadow and reset users profile or PvDEasily identify any process or application that is consuming excessive CPU or memory and end the pr

24、ocess or applicationNavigate to the User Details pageHelp Desk page (2/2)The Session Switcher shows the desktops and applications that the user is associated withSession SwitcherUser Details page (1/4)Shows the information about the machineIndicates all session informationUser Details page (2/4)Refl

25、ects the logon duration broken down in each stepBrokeringVM StartAuthenticationHDX ConnectionGPOProfile LoadLogon ScriptsCan quickly identify any anomalies by comparing the current session to the previous 7 days and the Delivery Group average Interactive SessionUser Details page (3/4)Reset actions a

26、vailableShows Profile usage, location and PvD usageProvides information in each of the HDX channelUser Details page (4/4)Additional panel for Platinum editionShows average bandwidth, jitter, latency and ICA Round trip timeHelp desk agent can understand reasons why the session may be slowMonitor and

27、manage user applicationsHow to monitor and troubleshoot users sessions with DirectorFind the application to troubleshoot on the user Help Desk pageStop the applicationIf the application stops successfully, ask the user to restart it. If the application does not stops or does not work correctly after the restart , go to the next stepContinue to troubleshoot by restarting the machine, resetting the personal vDisk, or resetting the user profileIf you had to restart the machine or reset the user profile, instruct the user to log in again so that you can recheck the applicationIncreasing first c