1、Module 14 Handling EmergencyModule 14 Handling EmergencyPart I Key Points for AssessmentThe basic expressions and useful sentences for different emergency cases.Part II Background InformationModule 14 Handling EmergencyPart III Listening and SpeakingSection A Listen to the following dialogues and ro

2、le-play them.Module 14 Handling EmergencyPart III Listening and SpeakingTask 1Scene: Mr. Smith is living in a hotel and he has some trouble to deal with.(S: Mr. Smith R: Receptionist)S: I have a bad stomachache, may be I had too much sea food.R: Shall I call a doctor for you?S: Yes, please do it and

3、 make it quick.R: By the way, may I have your room number?S: Room 1879. Module 14 Handling EmergencyPart III Listening and SpeakingTask 2Scene: A guest wants to change a room. He goes to the assistant manager.(G: Guest M: Assistant Manage )M: Good morning, sir. What can I do for you?G: Im Bell. Im i

4、n Room 908. Can you change the room for me? Its too noisy. My wife was woken up several times by the noise the baggage elevator made. She said it was too much for her.M: Im awfully sorry, sir. I do apologize. Room 908 is at the end of the corridor. Its possible that the noise is heard early in the m

5、orning when all is quiet.G: Anyhow, Id like to change our room.Module 14 Handling EmergencyM: No problem, sir. Well manage it, but we dont have any spare room today. Could you wait till tomorrow? The American _ Education Delegation will be leaving tomorrow morning. Therell be some rooms for you to c

6、hoose from.G: All right. I hope well be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.M: Be sure. Ill make a note of that. Everything will be taken care of. And if there is anything more you need, _.Section B Listen to the following dialogue and supply the missing w

7、ords.Module 14 Handling EmergencyPart III Listening and SpeakingTask 3Scene: A guest is asking for extra blanket and bulb changing service. The houseboy and the housemaid are helping her in the room.(H: Houseboy G: Guest M: Housemaid )H: Good evening, maam. Did you _ for service? What can I do for y

8、ou? G: Yes. The light in this room is too _. Please get me a _ one.H: Certainly, maam. Ill be back right away Do you mind if I move your things? G: Oh, no. Go ahead.H: Thank you_ is the light now? G: Its much better now. Thank you too.Module 14 Handling EmergencyM: Youre welcome. And if you need any

9、 other things, please let us know.G: Ah, yes, the room is too cold for me. I feel rather cold when I _. Can you turn _ the air-conditioning? M: (Checks)The air-conditioning is already off, maam.G: Maybe Im _ a cold.H: Would you like an extra _? Do you need to see the doctor in our hotel clinic?G: No

10、. I would not like to see the doctor. Please get me some hot water and an extra blanket. I think I need to take some _. The medicine is in my bag.M: Certainly, maam. Ill be right back here is a blanket, and hot water for you. Anything else? G: No, thanks.M: If you need any help, just ring the _. Hav

11、e a good rest, madam.G: Thank you very much.Module 14 Handling EmergencyPart IV Key Expressions(一一)請仔細閱讀該書附錄部分的相關內容。請仔細閱讀該書附錄部分的相關內容。(二二)客人生病或意外受傷情況客人生病或意外受傷情況客人常用語客人常用語1. My wife has slipped in the bathroom, she cant stand up.我太太在浴室滑倒了，她沒法站起來。我太太在浴室滑倒了，她沒法站起來。2. My husband has fainted. 我先生暈倒了。我先生暈倒

12、了。3. My nose/ face/ leg/ hand is bleeding.我的鼻子我的鼻子/臉臉/腿腿/手掌在流血。手掌在流血。4. I have a terrible headache/ stomach-ache/ tooth-ache.我頭我頭/胃胃/牙疼得厲害。牙疼得厲害。5. Its painful right here.這里很痛。這里很痛。Module 14 Handling Emergency6. Thats hurt.那里受傷了。那里受傷了。酒店工作人員處理投訴常用語酒店工作人員處理投訴常用語1. Please dont move, your rib might be

13、broken.請別動，您的肋骨可能骨折了。請別動，您的肋骨可能骨折了。2. Ill get help immediately, please dont move him.我立刻找人來幫忙，請別動他。我立刻找人來幫忙，請別動他。3. Ill call the doctor./ Ill call the ambulance.我去叫醫生。我去叫醫生。/我去叫救護車。我去叫救護車。4. Help is on the way, maam.很快就會有人來幫忙了，女士。很快就會有人來幫忙了，女士。5. Everything will be alright.一切都會好起來的。一切都會好起來的。6. Dont

14、worry, leave it to me.別擔心，有我呢，包在我身上。別擔心，有我呢，包在我身上。Module 14 Handling Emergency7. Do you need some Aspirin/ pain-killers/ sleeping-pills/ bandages/ plasters/ absorbent cotton?您是否需要一些阿司匹林您是否需要一些阿司匹林/止痛片止痛片/安眠藥安眠藥/繃帶繃帶/膠布膠布/藥棉呢？藥棉呢？8. Are you feeling better now?您感覺好些了嗎？您感覺好些了嗎？(三三)客人貴重物品遺失客人貴重物品遺失客人常用語

15、客人常用語1. My bag was stolen, and my passport was in it.我的包被偷了，護照還在里面呢。我的包被偷了，護照還在里面呢。2. Is that all you can do?你們能做的就只有這些了嗎？你們能做的就只有這些了嗎？3. Get me a manager, I want to speak to him right now.我要見你們的經理，我要求馬上見他。我要見你們的經理，我要求馬上見他。Module 14 Handling Emergency酒店工作人員處理投訴常用語酒店工作人員處理投訴常用語1. I am sorry to hear t

16、hat, sir.我們對此深表遺憾，先生。我們對此深表遺憾，先生。2. Would you tell us when and where you last saw it?您最后見到它是什么時候什么地方呢？您最后見到它是什么時候什么地方呢？3. Could you describe it, please?您能不能描述一下它是什么樣子的？您能不能描述一下它是什么樣子的？4. Shall I call the police for you, sir?我為您報警好嗎？先生。我為您報警好嗎？先生。5. I am afraid we had warned you to mind your valuable

17、, sir, and if you excuse me, Ill find our duty manager for you.很抱歉，我們已經警告過您小心您的貴重物品，先生。如果您很抱歉，我們已經警告過您小心您的貴重物品，先生。如果您允許的話，我去為您叫值班經理來。允許的話，我去為您叫值班經理來。Module 14 Handling Emergency(四四)火警處理火警處理1. May I have your attention please, this is emergency. The hotel is on fire now. Please leave your room immediately and follow the emergency exit door. Please leave the building immediately. Thank you for your cooperation.緊急事故請注意，酒店發生火警，請立刻離開房間，從太平門緊急事故請注意，酒店發生火警，請立刻離開房間，從太平門撤離，謝謝您的合作。撤離，謝謝您的合作。2. 請閱讀本模