1、2011年普通高等學校招生全國統一考試（浙江卷）英語1. 第一部分英語知識運用（共兩節，滿分80分）-I'msorryIdidn'tmakeittoyourpartylastnight.-,Iknowyou'rebusythesedays.2. OfcourseB.NokiddingC.That'sallnightD.Don'tmentionitExpertsthinkthatrecentlydiscoveredpaintingmaybePicasso.3. the;不填B.a;theC.a;不填D.the;aBatsaresurprisinglylon

2、glivedcreaturessomealifespanofaround20years.havingB.hadC.haveD.tohaveOneFriday,wewerepackingtoleaveforaweekendawaymydaughterheardcriesforhelp.A.afterB.whileIalwayswantedtodothejobwhichIA.onB.forC.sinceD.when'dbeentrained.C.byD.of6.Theschoolisn'ttheoneIreallywantedtogoto,butIsupposeIlljusthav

3、etoit,A.makethebestofB.getawayfromC.keepaneyeonD.catchupwith7. Sincepeoplearefondofhumor,itisaswellinconversationaselse.A.anythingB.somethingC.anywhereD.somewhereEnglishisalanguagesharedbyseveraldiversecultures,eachofusesitsomewhatdifferently.A.whichB.whatC.themD.thoseseyesthatshedidn'tunderstan

4、daD.freshTheprofessorcouldtellbythelookinMariasinglewordofhislecture.A.coldB.blankC.innocentAbankistheplacetheylendyouanumbrellainfairweatherandaskforitbackwhenitbeginstorain.8. A.whenB.thatC.whereD.there-How'syournewbabysitter?-Weaskforabetterone.Allourkidslovehersomuch.A.shouldB.mightC.mustn&#

5、39;tD.couldn'tHedecidedthathewoulddriveallthewayhomeinsteadofatahotelforthenight.A.puttingdownB.puttingoffC.puttingonD.puttingupI'vebeenwritingthisreportforthelasttwoweeks,butithastobehandedintomorrow.9. A.finallyB.immediatelyC.occasionallyD.certainlyEventhebestwriterssometimesfindthemselves

6、forwords.A.loseB.lostC.toloseD.havinglostThemanagerwasworriedaboutthepressconferencehisassistantinhisplacebut,luckily,everythingwasgoingonsmoothly.A.gaveB.givesC.wasgivingD.hadgiven16.Myscheduleisveryrightnow,butI'IItrytofityouin.A.tightB.shortC.regularD.flexible17.-Can1comeandhavealookatyournew

7、house?-Yes,!A.withpleasureB.IlikeitC.IquiteagreeD.byallmeans18.Anyway,Ican'tcheathim-it'sagainstallmy.A.emotionsB.principlesC.regulationsD.opinions19.Iftheywinthefinaltonight,theteamaregoingtotouraroundthecitybytheirenthusiasticsupporters.A.beingcheeredB.becheeredC.tobecheeredD.werecheered20

8、.-1don'tthinkI-?'llbeabletogomourttaiinbingtomorrow.A.AndhowB.HowcomeC.How'sitgoingD.Howaboutit第二節：完形填空（共20小題；每小題1分，滿分20分）AlthoughIlovemylife,ithasn'tbeenalotoffunasI'vebeenillfor28years.Musichasalwaysbeenagreatloveofmineand,inmy20s,whenmy21wasmoremanageable,I22tenyearsasaprofess

9、ionalsingerinrestaurants,playingandsingingfolksongs.23thatwasyearsagoandtimeshavechanged.24Ilivewithmotheronacountryfarm.Twoyearsago,IdecidedthatIwouldneedtohavesomekindofextraworkto25mydisabilitypension（殘疾撫恤金）.26Ineededtosleepintheafternoons,Iwaslimitedinmy27.IdecidedthatIwouldconsider28tosingingin

10、restaurants.Myfamilyareallmusicians,soIwas29whenIwentintoourlocalmusicstore.IexplainedthatIwantedtosingagainbutusingrecordedkaraokemusic.IknewthatdiscswereveryexpensiveandIreallydidn'thavealoBQftogetstarted.And31youfindonlythreetofoursongsoutoftenonadiscthatyoucan32use.WhenItoldtheowneroftheshop

11、aboutmy33;hegavemealongthoughtful_34.“Thismeansalottoyou,doesn'tit?”hesaid.“Comewithme.”Heledme35thecrowdedshopandtoabenchwithalargeprofessionalkaraokeboxonit.Heplacedhislargehand36onhistreasureandsaid,"Ihave800karaokesongsinhere.Youcantakeyour37andI'llrecordthemforyou.Thatshouldgetyous

12、tarted.”I38.Thankinghim,Imadeatimewithhimtolistentoallthesongsandchoose39thatIcouldsing.Ihavecomefullcirclewithhishelp.His40stillwarmsmyheartandmakesmedojustthatbitextra,whenIhavethechanee.21.A.lonelinessB.sadnessC.tirednessD.sickness22.A.setB.enjoyedC.keptD.shared23.A.GladlyB.EventuallyC.Unfortunat

13、elyD.Surprisingly24.A.NowB.ThenC.SometimeD.Meanwhile25.A.adduptoB.makeupforC.getridofD.takeadvantageof26.A.IfB.AsC.ThoughD.Before27.A.movementB.conditionC.choicesD.positions28.A.reachingoutB.livingupC.gettingonD.goingback29.A.recognizedB.interviewedC.foundD.invited30.A.moneyB.timeC.energyD.knowledge

14、31.A.thusB.onceC.seldomD.often32.A.actuallyB.hardlyC.nearlyD.formerly33.A.jobB.familyC.ideaD.offer34.A.faceB.viewC.lookD.sight35.A.overB.alongC.towardsD.through36.A.unhappilyB.lovinglyC.pitifullyD.gratefully37.A.pickB.turnC.roleD.step38.A.hadtocryB.oughttocryC.shouldhavecriedD.couldhavecried39.A.mor

15、eB.theonesC.fewD.therest40.A.courageB.devotionC.kindnessD.trust第二部分：閱讀理解（第一節20小題，第二節5小題；每小題2分，滿分50分）第一節：閱讀下列材料，從每題所給的四個選項（A、B、C和D）中，選出最佳選項，并在答題紙上將該選項標號涂黑。AOneeveninginFebruary2007,astudentnamedPaulaCeelybroughthercartoastoponaremoteroadinWales.Shegotouttoopenametalgatethatblockedherpath.That'swh

16、ensheheardthewhistlesoundedbythedriverofatrain.HerRenaultCliowasparkedacrossarailwayline.Secondslater,shewatchedthetraindraghercaralmostakilometredowntherailwaytracks.Ceely'nearmissmadethenewsbecausesheblameditonheGPS（導航儀）.Shehadneverdriventheroutebefore.Itwasdarkandrainingheavily.Ceelywasrelyin

17、gonherGPS,butitmadenomentionofthecrossing."Iputmycompletetrustinthedeviceanditledmerightintothepathofaspeedingtrain,”BBCtoldtheWhoistoblamehere?RickStevenson,whotellsCeely'sstoryinhisbookWhenMachinesFailUs,pointsthefingeratthelimitationsoftechnology.Weputourfaithindigitaldevices,hesays,buto

18、urdigitalhelpersaretoooftennotuptothejob.Theyarefilledwithsmallproblems.Andit'snotjustGPSdevices:Stevensontakesusonatourofdigitaldisastersinvolvingeverythingfrommobilephonestowirelesskeyboards.Theproblemwithhisargumentinthebookisthatit'snotclearwlyyFdJieueesondigitaltechnology,whiletheremayb

19、eanumberofotherpossiblecauses.Amap-makermighthaveleftthecrossingoffapapermap.MaybeweshouldblameCeelyfornotpayingattention.Perhapstherailwayauthoritiesareatfaultforpoorsingallingsystem.OrmaybesomeonehasstudiedtherelativedangersandworkedoutthattherereallyissomethingspecificwrongwiththeGPSequipment.But

20、Stevensondoesn'tsay.It'saproblemthatrunsthroughthebook.Inasectiononcars,Stevensongivesanaccountoftheadvaneedtechniquesthatcriminalsusetodefeatcomputer-basedlockingsystemsforcars.Heofferstwoindependentsetsoffiguresoncartheft;bothshowasmallriseinsomepartsofthecountry.Hesaysthatonceagainnotalln

21、ewlockshaveprovedreliable.Perhaps,butmaybeit'salsoduetotheshortageofpolicemenonthestreets.Orchangingsocialcircumstances.Orsomecombinationofthesefactors.Thegamebetweenhumansandtheirsmartdevicesisamusingandcomplex.Itisshapedbyeconomicsandpsychologyandthecultureswelivein.Somewhereinthemixofthosefor

22、cestheremaybeawayforawiseruseoftechnology.Ifthereissuchaway,itshouldinvolvemorethanjustanawarenessoftheshortcomingsofourmachines.Afterall,wehavelivedwiththemforthousandsofyears.Theyhaveprobablybeenfoolingusforjustaslong.41. WhatdidPaulaCeelythinkwasthecauseofheraccident？A. Shewasnotfamiliarwiththero

23、ad.B. Itwasdarkandrainingheavilythen.C. Therailwayworkersfailedtogivethesignal.D. HerGPSdevicedidn'ttellheraboutthecrossing.42. Thephrase“nearmiss”(Paragraph2)canbestbereplacedby.43. closehitB.heavylossC.narrowescapeD.bigmistakeWhichofthefollowingwouldRickStevensonmostprobablyagreewith?A. Modern

24、technologyiswhatwecan'tlivewithout.B. Digitaltechnologyoftenfallsshortofourexpectation.C. Digitaldevicesaremorereliablethantheyusedtobe.D. GPSerrorisnottheonlycauseforCeely'saccident.44. Inthewriter'sopinion,Stevenson'sargumentis.45. one-sidedB.reasonableC.puzzlingD.well-basedWhatist

25、herealconcernofthewriterofthisarticle?A. Themajorcausesoftrafficaccidentsandcarthefts.B. Therelationshipbetweenhumanandtechnology.C. Theshortcomingsofdigitaldevicesweuse.D. Thehumanunawarenessoftechnicalproblems.brna1rT11T_K_-apump/pABip/>noungjDfiYioOlOapi點MeqiMpfxnt亙hhbi-»uwdtouiiMliquid.*

26、irorf»忖*tcfromwc諷京疋io&fKdher>nimitf/bicyr&e/fiwiparapdimjmw說/債2 tHMO1；USUWJLT舊(WCcourtirWMI)atyjjcjofplainfiihoewitharaiicdItEEL«!no視畔offuirniniltolhefootwhaekis評gbywmncin3 UkwxvPLUFUi*typeofQat血叫.】認®騎*！上7N；zf丫sbw,wH召i*wornbywnmi'n4£uawxvrural)UKilmsJicxm&deWbr

27、my亡詁th.嶄hwwt*uuni&ehildnfordean#iporai>wrbLmckQA£01：tuswiLYadwffcpHoforceIkpidWt«fiflove和ErMrrr：OuFioMfraifAi*2*嚴呼akijLfrwf牡fllHUFUdr.OEflJWr廠pipniiffitP皿川露¥堿兒TheAn訶JM刊護%啜制列呼*醞&rt/nma<Ae2*MWUTDNO2:Ti««<Wkrc|pdikingnmreJjcig.TirtR.i.JJy汁用lliaA話notdaffii:W

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30、r血翔IQAemTTOf.pumpout«fhIfsomeonesrtrmarihis*pumpedoutaapoiBoiMiasidutAMc19rtfiwivr!fraaiitbyhdm<椚jriedthJ；hHlibe：AWIo肝irj/kDl5U4jJ愉ifc皿dArrHcmtwApwnpfJpurnp*sbupVxrcwMMmake譽屮心"序H!at，J，rFcnAdcnlorexcittd:Wrk<u哪e瑪T氐皿Mtm苫ewtrin陽pturAp血皿吟cr:RThrptojrnwrrrpteipimi筆tip山氏l/tet>B£afu

31、B/w/tmiAffli卅尸OjrfX.p4IEf>nthvpiMJ110(IL1iWklhin局wlJs町五榔凰putnpLtfoTFwuftptAr乩丄曲畑jei?"/毗亠pujrtpthetymuponmj&(£?<SmfimMiL忖話沖氏刪仁BOkth：坪Ljr甘kffeiosl:ThaUSwm圧血陽戶吧p呼z聲?僅-甲沖加fdfiJJWafttf?pirhp-action(字和沖尸毎kj*n/&a酒ceiW|Boonsgiw：4enb«a4meewliidiopen如byIhrdngMiwthiii,0聲cid'yai

32、心inwoulofa已亦屈嚴址orconljuinerj起-pump,primingnoynfusflEcuuzEt*the楓tkhy*Wpinabu五msi片p.n：rwmcszftMny.我ct«日："襯£十Lygivingitmtmey:帕砂盧門嚀加口滸弋討出界雪ir7jdj/TptMflp.priming申nrtMMmof/wrswAorwfAr<wn叔1“吧剜才?pun曲叫> nou:G*liuEmgraudi<rf脳川«phnts*rhkhhaaM*entl卩斗皿？1戸nrwhielbisminditierjinrahrrr

33、word-SAjftntltl起aeiu/lfe殍tfireiiJriif/匕C璟心ifa制+?jiten；jv.4Dm檔*Ph11p血"；hit£iksrlard訶Hhrad応f=gd)沛rt*?*w4nMpdprr-，> wrOI-no->I。m#kcapunpunch陽血">7»unwrQIOl©«fr««pftilhitwithKCT=dosedhiLnci):弧buoud*血/girt血.g*EFFECT02Uifhrjxkfb>beiriU：*3l4iimJ了徂泄h曲噸<i

34、£f竺I<mjwtipk:IjWithept請r叭wp#pwh/pr嚴血如p«J型Dffl礁©3Cm<*mW«曲站皿"卜恤Tnixani;fruitjuirr*.mrowflffruit«iidl福幀Ecdierakduikdhnk»toolQ4:C卩i"”胡小護叩ehzwhirh加匕bftl«in4ire虻bypushing«piece(rfrerliJfhnBifhit:cj扭&r嚴處/AprjejwiWrpM：hanytthe?、*hmiQ1OI"1x1zU”

35、ii-''kJ.'iirljlij!WthVLMir卜tST(KclwtIkand):IfrpunchyhiminihrilzwAh.2MJUhtYiiiLGhitwithyomfin't'lheIwrkHi*«ia.tt'hph啲止4F(l>ckiyS®mie-UtnKntlA*TOOLO3lftntikwJhokinMJcKthiwilht“peci詁pk*:MBlipmrnl.Iuujufiitunduthutain*"亦山*vfpaper.QThiiMirtiotrg-i'llAokto吟血a*

36、朗efuJfmit,>idiomspuncfiBghlAoutMKffWLtohnsvnmncrrpeaAcdlyveryhard*pvnctlthA4*0C*ielapud*ardLntu3jjmciaJirkM'hint(oEcnnJiht，nu昭jUKl3曲匕Work：；ftff1?、2、«fptuJtinfiAfulrk*hrjtuidi_Wjkvi腫cftx”itinfTi-IffitrtlliUJJWtTfhOftlfrorl46. Whatdoestheword“pump'meanin“Heranineveryfiveminutestopumpme

37、aboutthecase”？A. Talkwith.B.Askforinformation.C.Listento.D.Providewithevidenee.47. WhenSallysays“TheTVprogramkeptpumpingoutcommercials,she"maybe.48. excitedB.interestedC.annoyedD.worriedWhatwillthegovernmentmostprobablyprovideifitisengagedinapump-primingprogram?A. Sumsofmoney.B.Rawmaterials.C.H

38、umanresources.D.Mediasupport.49. WhenSylviasays“HisspeechwasOKbutithadnorealpunch”,shethinksitwasnot.A.fluentandimpressiveB.logicalandmovingC.informativeandsignificantD.interestingandpowerfulCInthemoreandmorecompetitiveserviceindustry,itisnoIongerenoughtopromisecustomersatisfaction.Today,customer“de

39、light”iswhatcompaniesaretryingtoachieveinordertokeepandincreasemarketshare.Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearchers,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople;thosetreatedbadlytelltalesofwoetoupto20people.Interestingly,80percentofpeopl

40、ewhofeeltheircomplaintsarehandledfairlywillstayloyal.NewchallengesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest(投資)alotofmoneyininformationtechnologyandstafftraininginordertocopewiththeph“onerage”causedbyde

41、laysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.“Manypeopledonotliketalkingtomachines,”saysDr,Storey,SeniorLecturerinMarketingatCityUniversityBusinessSchool.“Banks,forexample,encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgoodrelationshipwiththen.Theai

42、mistomakethecustomerfeeltheyknowyouandthatyoucantrustthemthesortofcomfortablefeelingspeoplehaveduringface-to-facechatswiththeirlocalbranchmanager.”Recommendedwaysofcreatingcustomerdelightinclude:under-promisingandover-delivering(sayingthatarepairwillbecarriedoutwithinfivehours,butgettingitdonewithin

43、two)replacingafaultyproductimmediately;throwinginagiftvoucher(購物禮券)asanunexpected“thankyou”toregularcustomers;andalwaysreturningcalls,evenwhentheyarecomplaints.Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyoffer

44、inganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample,“Iknowhowyoumustfeel”),andpossiblesolutions(replacement,compensationorwhateverfairnesssuggestsbestmeetsthecase).Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthematthatdel

45、ightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,

46、withtheirnames,jobtitleanda“weareheretohelp”attitude.Thecompanyhasinvestedheavilyininformationtechnologytomakesurethatinformationisavailableinstantlyonscreen.BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandar

47、dsofservice.Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedsloganssuchas“wedoasweplease”.Ontheotherhand,themorecustomersarepromised,thegreatertheriskofdisappointment.50. WecanlearnfromParagraph2that.A.complainingcustomersarehardtosatisfyB.unsatisfiedcustomersreceivebetterservice

48、D.well-treatedcustomerspromoteC.satisfiedcustomerscatchmoreattentionbusiness51. Thewritermentions“phonerage”(Paragraph3)toshowthat.A. customersoftenusephonestoexpresstheirangerpeoplestillprefertobuygoodsonlinecustomercarebecomesmoredemandingcustomersrelyontheirphonestoobtainservices52. Whatdoesthewr

49、iterrecommendtotocreatecustomerdelight?A.Callingcustomersregular.B.Gibinga“thankyou“note.C.Deliveringaquickerservice.D.Promisingmoregifts.53. Ifamanagershouldshowhisempathy(Paragraph6),whatwouldbeprobablysay?A."Iknowhowupsetyoumustbe.”B."Iappreciateyourunderstanding.”C."I'msorryfo

50、rthedelay.”D."Iknowit'sourfault.”54. Customerdelightisimportantforairlinesbecause.A. theirtelephonestyleremainsunchangedtheyaremorelikelytomeetwithcomplaintstheservicescostthemalotofmoneythepoliciescanbeappliedtotheirstaff55. Whichofthefollowingisconveyedinthisarticle?A. Face-to-aceservicec

51、reatescomfortablefeelingsamongcustomers.B. Companiesthatpromisemorewillnaturallyattractmorecustomers.C. Acompanyshouldpromiselessbutdomoreinacompetitivemarket.D. Customerdelightismoreimportantforairlinesthenforbanks.DItwasSaturday.Asalways,itwasabusyone,for"Sixdaysshallyoulabodandyourwork”wasta

52、kenseriouslybackthen.Outside,FatherandMr.Patricknextdoorwerebusyinchoppingfirewood.Insidetheirownhouses,MotherandMrs.Patrickwereengagedinspringcleaning.Somehowtheboyshadslippedawaytothebacklotwiththeirkites.Now,evenattheriskofhavingBrothercaughttobeatcarpets,theyhadsenthimtothekitchenformorestring(線

53、).Itseemedtherewasnolimittotheheightstowhichkiteswouldflytoday.Mymotherlookedatthesittingroom,itsfurnituredisorderedforathoroughsweeping.Againshecastalooktowardthewindow."Comeon,girls!Let'stakestringtotheboysandwatchthemflythekitesaminute.”OnthewaywemetMrs.Patrick,laughingguiltilyasifshewer

54、edoingsomethingwrong,togetherwithhergirls.Thereneverwassuchadayforflyingkites!Weplayedallourfreshstringintotheboys'kitesandtheywentuphigherandhigher.Wecouldhardlydistinguishtheorange-coloredspotsofthekites.Nowandthenweslowlypulledonekiteback,watchingitdancingupanddowninthewind,andfinallybringing

55、itdowntoearth,justforthejoyofsendingitupagain.Evenourfathersdroppedtheirtoolsandjoinedus.Ourmotherstooktheirturn,laughinglikeschoolgirls.IthinkwewereallbesideourselvesParentsforgottheirdutyandtheirdignity;childrenforgottheireverydayfightsandlittlejealousies.“Perhapsitthisinthekingdomofheaven,”Ithoug

56、htconfusedly.Itwasgrowingdarkbeforeweallwalkedsleepilybacktothehoused.Isupposewehadsomesortofsupper.Isupposetheremusthavebeenasurfacetidying-up,forthehouseonSundaylookedcleanandorderlyenough.Thestrangethingwas,wedidn'tmentionthatdayafterward.Ifeltalittleembarrassed.Surelynoneoftheothershadbeenas

57、excitedasI.Ilockedthememoryupinthatdeepestpartofmewherewekeep“thethingsthatcannotbeandyettheyare.”Theyearswenton,thenonedayIwashurryingaboutmykitcheninacityapartment,tryingtogetsomeworkoutofthewaywhilemythree-year-oldinsistentlycriedherdesireto“gopark,seeduck.”“Ican'tgo!”Isaid.“Ihavethisandthist

58、odo,andwhenII'llbe'tomottihrerodutgohwalkthatfar.”Mymother,whowasvisitingus,lookedupfromthepeasshewasshelling.“It'sawonderfulday,”sheoffered,“reallywarm,yetthere'safinebreeze.Doyourememberthatdayweflewkites?”Istoppedinmydashbetweenstoveandsink.Thelockeddoorflewopenandwithitarushofmem

59、ories.“Comeon,”Itoldmylittlegirl.“You'reright,it'stoogoodadaytomiss.Anotherdecadepassed.Wewereintheaftermath（余波）ofagreatwar.Alleveningwehadbeenaskingourreturnedsoldier,theyoungestPatrickBoy,abouthisexperiencesasaprisonerofwar.Hehadtalkedfreely,butnowforalongtimehehadbeensilent.Whatwashethinkingof-whatdarkandhorriblethings?“Say!”Asmilesippedoutfromhislips.“Doyou-r-e-mnoe,mobfecrourseyouwouldn't.Itprobablydidn'tmaketheimpressiononyouasitdidonme.”Ihardlydaredspeak.“Rememberwhat?”“IusedtothinkofthatdayalotinPOWcamp（戰俘營）,whenthin