1、精選優質文檔-傾情為你奉上酒店前臺接待英語用語一、預訂服務Good morning. This is Room reservation. May I help you? 早上好，預訂處，我能為您做什么？What kind of room would you like to reserve ?您想訂哪種類型的房間?A single room or a double room ? 要單人間還是雙人房間？For which dates do you want to book the rooms ?您想訂哪幾天的房間呢？What time will you be arriving? 您將在何時到達？M

2、ay I know your name ? 您能告訴我您的名字嗎？How long will you be staying? 您將要住多久？Id like to confirm your reservation.我要確認一下您的預訂。Ill check the room availability.我查查客房預訂情況。You should pay a deposit of US$1000 beforehand .您應預期付1000美元的定金。There is a 10 per cent discount .10%的折扣。二、接待服務What kind of room would you be p

3、refer?您要什么樣的房間？Have you got a booking?您預訂了嗎？A single room or a double room?要單人間還是雙人房間？A double room costs 368 Yuan per night . 雙人房的房價是每晚368元。Breakfast is also included.早餐也包括在內。May I see your passport? 我能看一下您的護照嗎？Could you fill in this form, please? 請您填一下這張登記表好嗎？This is your room card and room key?這是

4、您的房卡和房間鑰匙。Could you sign your name, please?請您簽一下名，好嗎？If you leave after 6:00 p.m , youll have to pay the full account.晚上六點以后退房,按全天收費計算.Youll have to register individually, please.請你們分開登記。How would you like to pay , sir , in cash or by credit card ?先生，請問您是用現金付款還是用信用卡付賬？I feel terribly sorry . this is

5、 the busiest season and all kinds of rooms are fully booked.非常抱歉，這個季節人多，各種房間都訂滿了。Do you know which unit is responsible for the reception?您知道您是由哪個單位負責接待的嗎？Could you keep your room key until you check out ?請您在住宿期間自己保管鑰匙，直到結帳離開。三、收銀服務Here is your bill . Its 2000 Yuan in all.這是您的賬單。總共2000元。How would you

6、 like to pay , sir , in cash or by credit card ?先生，請問您是用現金付款還是用信用卡付賬？Please check it and sign here.請核對一下，在這里簽個字。I will write out a receipt for you .我給您開一張收據。May I check the details for you , please?我能為您核對賬單上的詳細內容嗎？Do you have any charges for this morning?您今天是否掛帳用酒店的服務?Well have to charge you $10 ext

7、ra.我們要向您額外收10美元。Did you make any phone calls from room, sir?先生，您從房間打過電話嗎？Excuse me , sir , but I dont think that will be enough.先生，對不起，我認為錢數不夠。I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .對不起，先生，您的帳單算錯了。請稍候，我馬上把它改過來。Is your baggage down yet, sir ? C

8、ould you check out after your baggage have been brought down, please?先生，您的行李拿下來了嗎？能請您在行李拿下來后再結帳嗎？Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.對不起,您的信用卡已經止付。根據銀行規定要取消。四、兌換外幣The rates of exchange are on the board there .今天的兌換牌價在那里的牌子上。Ho

9、w much would you like to change?您要換多少？Its 8.10 Yuan RMB for one US dollar?1美元兌換8.10元人民幣。情景對話一、 Check in 1. C : Good afternoon , sir . Welcome to our hotel . May I help you ?G: Yes. I booked a room one week ago .C: May I have your name please , sir ?G: John Smith.C: Just a moment , sir . While I look

10、 through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . Youve paid 2000 Yuan RMB as a deposit . Is that correct ?G: Thats it .C: Would you please fill in this registration card , sir ?G: Sure . Here you are. I think Ive filled in everything correctl

11、y .C: Let me see Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving onG: October 24.C: May I see your passport , please ? Thank you ,sir. Now e

12、verything is in order . And here is your key . Mr. Smith . Your room number is 1107. Its on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you

13、 have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars. G: Yes, Ill keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help you?G: Good afternoon, I want a single room, please .

14、C: Have you made a reservation?G: No, I havent. C: How long do you want to stay?G: Three days.C: Ill see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passport?G: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, please?G: Y

15、es. Here it is.C: Thank you, Here is your key. Its Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out 1. C: Good morning. Can I help you?G: Yes. I would like to check out. Could I have my bill. Please?C: Certainly, sir, May I know your name and your room number, please ?G: D

16、ennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card ?G: In cash. Here is the money. C: Thank you, Mr. Black . Just a moment, please , Ill write out a receipt for you .2

17、C: Good morning. Can I help you? G: Yes, Id like to check out now . C: Can I have your name and room number, please ? G: John smith, room 1208 . C: May I have your room key, please ? G: Sure. Here you are. C: Just a moment, please.Mr. Smith . Here is your bill. Would you like to check it ? G: Im sor

18、ry . Whats the 20 Yuan for ? C: Thats for the drinks you ordered from your room . G: I see . C: How would you like to make payment , Mr. Smith ? G: Id like to pay in cash . C: Thatll be 2180 Yuan . G: Here you are . C: Heres your change and receipt , Mr. Smith , Ill send a bellman up to get your lug

19、gage. G: Thank you . C: You are welcome , Good-bye . 三、 Reservation1. C: Good morning . This is room reservation . May I help you ?G: Yes , Id like to book a room , please . C: Fine , For which date ?G: For Oct. 1st . C: For how many nights ?G: Two nights.C: A single room or a double room ?G: A double room .C: Could you give me your name , please ?G: