1、精選優質文檔-傾情為你奉上酒店前臺接待日常用語第一部分 問候1. Welcome to haiyatt garden Hotel . Im *, what should I call you, please?歡迎光臨海悅酒店。我是*，請問我該怎么稱呼你呢？2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先生/女士，你好！請問我能為您做點什么？3. My name is *, is there anything else I can do for you, just let me know.我叫*，如果需要

2、我為您做些什么，請告訴我。4.If you have any problems, please feel free to contact us .如果你有任何需要，請隨時聯系我們。Part 2 Helping to Check-in第二部分 幫助入住1.Please have a seat for a while Ill help you with the check-in procedure.請在那邊稍坐一會兒，我將會為您辦理入住手續。2. Would you please give me your passport and credit card ?, Ill return them to

3、 you right away after the check-in procedure.請把您的護照和信用卡交給我。辦完入住手續后，我會馬上歸還給您。3. How many nights will you stay this time?這次入住您會住多少天？4. Which room would you like, smoking room or non-smoking room?您是要吸煙房間還是不吸煙房間？5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?先生/女

4、士，不好意思，打攪一下。請問您是要分開付押金還是一起付呢？Here is your room key and the breakfast coupon. Would you please sign here?這是您的房卡和早餐券。請您在這里簽個名好嗎？7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us.這是給回您的護照和信用卡。現在您可以上房間了。希望您在這里居住愉快。Part 3 Providing Service Du

5、ring Staying第三部分 居停期間提供服務Regular Service常規服務(1) Please wait a second. Ill transfer it for you. .請稍等一下。馬上為你轉接過去。(2) Because   so please be careful.今天外面在下雨，地面很滑走路時請多加小心。Internet Service網絡服務There is free broadband Internet access in every room , connector plug is on the desk.寫字臺上有寬帶插頭，您可以隨便使用

6、。(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, Itll be recovered soon.對不起，酒店的電腦服務中心出現了一點小故障，房間暫時不上了網，請稍候一下就會恢復正常。(3) Ok, Ill arrange a computer engineer to help you.好的，我馬上安排電腦員上去幫您。About the Laundry關于洗衣The laundry coll

7、ected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.上午八點到下午兩點接洗衣將會在當天午夜前送回；而下午兩點到次日八點的洗衣將會在第二日下午兩點之前送回。For the laundry, the regular service is within 8 hours and the express service is within 5hour

8、s.普洗服務是八小時內送回,而快洗是5小時。(3) There is a stain on your clothes, and well try our best to get rid of it . However, I cant guarantee that we can remove it totally.您的衣服上有很難洗掉的污跡，我們會盡最大的努力去處理，但不能保證一定可以處理掉。(4)- Could you send someone up for my laundry, please?請派人到我房間取要洗的衣服，好嗎？=Certainly, sir. Our room attend

9、ant will be up in a minute.好的,我們的服務員馬上到。Medical Service醫療服務(1) You dont look very well today. What seems to be wrong ?你看上去有些不舒服, 還好吧 ?(2) I feel dizzy and have a sore throat besides , I can not sleep well recently?我感到頭暈，喉嚨痛。 還有，最近都睡不好。(3) Dont worry , I will arrange a doctor to look after you .不要擔心，

10、我將立即安排醫生照顧你。(4) Any other symptoms? Like stomach ache, coughing, or nausea?還有其他癥狀嗎？比如胃痛、咳嗽或者惡心？(5) The doctor said you have got the flu. Shell prescribe some medicine for you .take two tablets at a time, three times a day. Youd better stay in bed for one or two days.醫生說你感冒了。 她會給你開藥。這藥每次吃兩片，每天三次，并建議你

11、最好在床上休息一兩天。(6) -Are they strong?=Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat.-藥性強嗎？=是的，會讓你犯困。還有，你得在用餐完畢后才能吃藥。(7) Can you give me some medicine for heartburn?你可以給點胃藥給我嗎？(8) Im afraid the doctor cant give you medicine for that unless you tell her a

12、bout your history of stomach ache?如果你不告訴醫生你是否有胃病史，恐怕他不能隨便給你胃藥。(9) Well, I do have gastritis for two years.恩，我確實有兩年的胃病。(10) Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes?你的血壓偏高，請問你是否有糖尿病？(11)How is the acid in your stomach? Is the acid feeling ve

13、ry strong?胃酸的強度怎么樣？你是否感覺十分強烈？(12) Are you taking other medicine at present? Please let us know just in case of chemical reaction. .你最近有沒有服用其它藥物？為了防止藥品之間產生不好的化學反應請告訴我們。(13) Are you feeling better now, Sir?先生，你好些了嗎？(14)-What happened to your leg, Sir?先生，你的腿怎么呢 ？=I tripped and fell in the bathroom.我不小心

14、在浴室摔倒了。-Please dont worry, Ill ask the doctor to go to see you right away.請不要擔心，我馬上叫醫生過去。Part 4 Apologize第四部分 道歉1. Im very sorry. There could have been a mistake, and I do apologize for that.很抱歉。出了錯誤，我應當道歉。2. I assure you it wont happen again.我保證此類事情不會在發生。3. I do apologize for inconvenience on behal

15、f of our hotel.對您造成的不便，我謹代表酒店向您道歉。4. Im sorry to tell you that your medicine bottle (cosmetic bottle) was broken by accident . I sincerely apologize for that.非常抱歉，服務員在為您清理房間時，不小心打碎了你的藥瓶（化妝品瓶子）。5. Im sorry to hear that. Thats unusual. Ill look into the matter at once.很抱歉，這很不尋常，我立刻去調查一下。6. Im very sor

16、ry .I hope youre not hurt Please forgive me.對不起，你沒事吧，請原諒我。7. I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course.我們深感抱歉，小姐。請你把衣服拿去干洗，一切費用，由酒店負擔。8. Im terribly sorry Please do accept our apology. Well do our best.請接受我們的道歉，我們會盡快想辦法。9. Im sorry for that. I

17、will ask the repairman to fix it now.真是抱歉，我馬上安排人去修理。Part 5 The Damage第五部分 賠 償1. Im afraid youll have to pay for the damage.恐怕您得賠償損失。Im afraid you have to pay for the broken chair according to the hotel policy.根據酒店規定，恐怕你要對弄壞的椅子做出賠償。The indemnity for the burned carpet is 100 Yuan.損壞地毯的賠償是人民幣100元。Im so

18、rry to inform you that we have to charge you 100 Yuan for the bloodstainson your bed linen.我很遺憾地告訴你對于床單上的血跡我們要收取100元特別洗滌費。Part 6 Expressing Appreciation第六部分 道謝1. Thank you for your kind understanding.謝謝您的理解。2. I would like to thank you for your great support for our hotel.非常感謝您對我們酒店的大力支持。Part 7 Say Good