1、管理規(guī)范示范文本 | Excellent Model Text 資料編碼：CYKJ-FW-388編號：_酒店夜間環(huán)境服務(wù)程序?qū)徍耍篲時間：_單位：_酒店夜間環(huán)境服務(wù)程序用戶指南：該管理規(guī)范資料適用于管理中，為使規(guī)則公開化，讓所有人保持集體的協(xié)調(diào)，維護(hù)集體的利益，從而充分發(fā)揮團(tuán)體的力量，實現(xiàn)管理有法可依，內(nèi)部運(yùn)行有規(guī)則保障。可通過修改使用，也可以直接沿用本模板進(jìn)行快速編輯。酒店夜間環(huán)境服務(wù)程序Objectives目標(biāo)*To ensure that sound is minimized during the nighttime and all guest can enjoy a undisturb

2、ed night sleep確保酒店內(nèi)在夜間發(fā)出的聲音最小，使得客人能有一個安詳?shù)乃摺?To ensure that guests and team members behave well during the night time確保客人和團(tuán)隊成員在夜間相關(guān)的運(yùn)轉(zhuǎn)正常。Policy Statement政策闡述*It is the policy of the hotel to provide a safe, peaceful and disciplined environment for guests and team members during nighttime這是酒店關(guān)于為客人、團(tuán)隊

3、成員在夜間提供一個安全、寧靜、秩序的環(huán)境的政策。Procedures程序1. The Night Manager will make regular rounds through and out-side of the hotel with or without the Security Officer on duty.夜班經(jīng)理在有/無保安的陪同下對酒店內(nèi)外和周邊進(jìn)行正常的巡查。2. He will inspect and monitor檢查和監(jiān)視的內(nèi)容有：a) Guest behavior in bars and on the floors酒吧和樓層內(nèi)客人的行為b) Team member

4、behavior in outlets, offices, kitchens, etc. from all departments員工在各個部門的各個出口、辦公室、廚房等地的行為。c) Work attitude, quality and progress工作態(tài)度、質(zhì)量和完成狀況d) Uniform cleanliness and completeness制服的潔凈和完整狀況。e) Grooming儀容、儀表及裝飾狀況。f) Deficiencies that need to be followed up需要跟進(jìn)處理的缺陷。g) Unclean areas that need to be followed up需要跟進(jìn)處理的不潔凈的區(qū)域。h) Car parking and taxi driver behavior汽車和停泊和出租車的狀況i) Etc.等等3. All events out of the ordinary will be recorded down on the log book and all events that need immediate action will be carried out with the assistance of the S