1、英文一般能力培訓教材目錄第一章 常用詞匯（適用對象：助理管理/工程師、管理/工程師B管理/工程師A、高級管理/工程師、副課長、課長）Unitl公司/部門名稱 3Un it2職位及產品名稱 5Unit3工廠用詞匯I 7Unit4工廠用詞匯II 8Unit5工廠用詞匯III 9Unit6公司簡介 10第二章 電話用語/信件（適用對象：助理管理/工程師、管理/工程師B管理/工程師A、高級管理/工程師、副課長、課長）Unit7 電話英語常用語 11Unit8 寫 e-mail 常用英語 12Un it9演示文稿常用英語 14Unit10英文書信格式 .16Uni t11英文書信格式 .18Unit12

2、英文書信格式 20第三章 會議/接待/打招呼/合約（適用對象：、管理/工程師A、高級管理/工程師、副課長、課長）Un it13會議 21Unit14 開會通知 22Un it15接待 24Unit16打招呼 26Un it17合約 27第四章 生意洽商/客戶投訴/職場用語等（適用對象：管理/工程師A、高級管理/工程師、副課長、課長）Unit18報價與付款 .28Unit19生意洽商 .30Unit20客戶投訴 .32Uni t21回復不合理投訴 .34Unit22職場常用英語 .35第五章商務英語（供閱讀參考 ）Un it23商務英語1 37Unit24商務英語2 39Unit25商務英語3

3、41Unit26商務英語4 44第六章 工廠用專業詞匯 （供閱讀參考 ）Unit27 通用/品質類 .46Unit28模具工程類 .49Unit29沖壓/成型/組裝類 .52Unit30 生產規格 54第一章 常用詞匯Unit 1 公司 / 部門名稱1 company 公司1.1 Kinpo Electronics (China) Co., LTD金寶電子 ( 中國 ) 有限公司2. Plant & Div.& Dept.& Section廠 &處 &部 &課2.1 Plant director office廠長室2.2 Operation Di

4、v.事業處2.3 R&D Div. 設計處2.4 department 部門3. MFG: manufacturing制造3.1 AI: auto insertion自動插件3.2 SMT 自動粘著3.3 Assembly 組裝3.4 preforming 加工4. Material 物料4.1 purchasing 采購4.2 PC Center生管中心4.3 W.H.: warehouse倉庫4.5 Local Procurement陸購4.6 Tools management模具管理4.7 Source Development料源開發5.QA 品保5.1VQA 進料品質保證5.2

5、 QA Engineering 品保工程5.3 QA System 品保系統5.4 PQC ,FQC 制程品管5.5 Calibration , safety 儀校 , 安規6.PE: production engineering制造工程6.1 ME mechanical engineering制工 （ 機械工程 ）6.2 IE: industrial engineering工業工程6.3 NPI 技發6.4 QT Dept. 品技部7. Custom Business 關務8.Import & Export進出口9. HR: human resources 人力資源9.1 Admin

6、istration 人事行政10. Factory Affairs 廠務10.1 Factory Service 工務10.2 Miscellany Procurement 總務采購11. R&D: Research & Design 設計11.1 Electric電子11.2 Artworks美工11.3 ME/ Tools 模具11.4 Mechanic機械11.5 Software軟件12. Accounting 會計13. Financial 財務14. Document Center (database center) 資料中心16. production unit

7、生產單位Unit 2 職位 / 產品名稱一. 職位名稱1. position 職務2. Chairman of the Board 董事長3. President (Am E.), Managing Director(MD 總裁4. Executive Vice-President執行副總裁5. Managing Director行政董事6. Executive Manager, General Manager總經理7. Deputy General Manager副總經理9.Section Manager 部門經理，科長10. deputy manager=vice manager副理11.

8、 supervisor課長12. deputy supervisor , vice supervisor副課長13. deputy manager =vice manager =Assistant Manager 助理經理 ( 副經理 )14. Manager 主任15.Supervisor 主管16.executive高中級管理人員17.clerk 職員18.group leader 組長19.assistant助理20.Personnel Manager 人事經理21.secretary秘書22.operator作業員23.engineer工程師24.inspector檢驗員. 產品名稱1

9、.Computer計算機類產品1.1 mouse鼠標1.2 printer打印機1.3 digit camera數碼相機1.4 personal digit assistant個人數字助理器2. Consumer electronics 消費性電子產品2.1 calculator電子計算器2.2 electronic address book電子辭典2.3 Organizer電子記事本2.4 Electronic Dictionary 電子辭典3. Communication 通訊類產品3.1 cell phone微型電話3.2 GPS Global Positioning System衛星定

10、位器3.3 ADSL(Asymmetrical Digital Subscriber Line)非對稱數字用戶環路Unit 3 工廠用詞匯 I. color 顏色1.black 黑色2.blue藍色3.brown棕色4.gold 金色5.gray灰色6.green綠色7.orange 橙色8.red紅色9.silver銀色10.violet(purple)紫色 11.white白色12.yellow黃色.Ver 動詞1.change 改變2.pay付給3.check檢查4.produce 產生e來6.provide提供7.damage 損傷8.receive收到9.find發現10.repla

11、ce 代替11.fix修理12.send發出13.go 去14.take采取,拿15.happen發生16.touch 碰觸17.improve改善18.wind 纏繞19.insert 插入20.issue發行21.make做 , 使三 .Non 名詞1.action 動作2.analysis分析3.condition 條件4.data資料5.defect 缺點6.disposition處置7.engineer 工程師8.failure失敗9.file 活頁夾10.Education and Training教育訓練11.classification( sorting, organizati

12、on) 整理12.regulation(arrangement, tidiness) 整頓13.cleanliness (sweeping, purity) 清掃14.conservation(cleaning, cleanliness) 清潔15.culture (discipline) 教養16.save節約17.safety 安全四. 其它常用詞1.model 機種2.revision版本3.issued date 發行日期4.P/N品名，料號5.remark 備注6.reported by草擬7.checked by 審核8.approved by核準9. proposal impro

13、vement/creative suggestion提案改善10.4MTH:Man,material,money,method,time,how人力 , 物力 , 財務 , 技術 , 時間 ( 資源 )11.6M:man,machine,material,method,measurement,message人, 機,料, 法,環,( 信息 )12. FN(factory notice):工廠變更通知13. ECN(engineering change notice) 工程變更通知14.Immediated change 立即變更15. Running change 舊料用完用新料陶瓷電容 12

14、.terminal 端子變壓器 15.chip resistor芯片電阻16.old rev.( 舊版本 )new rev.( 新版本 )17.drawing no /customer/ alteration ref (圖號 / 客戶 / 變更依據 )Unit4 工廠用詞匯 II. Component 零件1.bobbin 線軸2.shield背板 3.bridge diode橋式整流4.triode 三極管5.cable tie束帶 6.tape膠布7.capactitor(Cap)電容8.screw tapping自攻螺絲 9.case外殼10.screw machine 機械螺絲11.c

15、eramic capacitor16.transistor 晶體管17.choke線圈18.tube套管19.connector 連接器20.varistor突波吸收器21.controlboard 基板 22.VR(variableresistance) 可變電阻23.diode 二極管24.washer墊片25.epoxy 樹脂26.zener齊納27.fan風扇28.photo couple 光藕合二極管 29.FET場效晶體管30.regulator穩壓器31.filter 濾波器32.resistor電阻33.fuse保險絲34.ricer 鉚釘35.fuse clip保險絲底座36

16、.screw螺絲37.fuse holder 保險絲底座 38.socket插座39.glue膠40.solder bar 錫棒41.heatsink散熱片542.spring washer彈簧墊片13.chip capacitor芯片電容 14.transformer(X'FMR)46.star washer星形墊片47.insulator49.jumper wire跳線50.output cable52.output wire輸出線53.lock washer45.inductor44.stand-off43.IC 集成電路電感支柱絕緣片 48.switch 開關輸出線 51.la

17、bel 標簽接地唾形墊片 54.PCB 電路板55.NTC熱敏電阻56.LED發光二極管nut 螺絲帽 57.tubber foot腳墊58.TEFLON鐵弗龍套管.Process 制程1.assembly 組立2.method方法3.burn-in(B/I)4-L-T崩應4.noise 噪音5.flux助焊劑6.pallet棧板7.function test功能測試8.paper紙張9.gravity比重10.Hi-pot test 耐高壓測試 11.insertion插件12.problem問題13.ORT可靠度測試14.procedure程序15.packing包裝16.product

18、產品17.solder machine錫爐18.production生產19.station 站別20.record記錄21.supplier/vendor廠商22.remark 備注23.temperature溫度24.report報告25.humidity 濕度26.requirement要求27.torque扭距28.sample 樣品29.touch-up(T/U)補焊 （ 二次作業 ）30.target目標31.layout 設計圖32.trace(基板 ) 線路33.location位置34.waybill 運貨單Unit5工廠用詞匯 III（ 品技類 ）1.ACCEPT允收2.K

19、NOB開關鈕3.REJECT拒絕 ,4.MYLAR DOME圓形 Mylar5.QUALITY品質6.BATTERY COVER,電池蓋7.LOW CABINET,下殼,8.BUZZER蜂鳴器9.UPPER CABINET上殼 ,10.TOUCH 接觸11.WIRE皮線12.CARBON碳墨13.RIGHT 正確14.SPRING彈簧15.LEFT左16.KEY字鍵17.LCD FIXER LCD固定架18.LABEL貼紙19.COVER蓋 子20.BLISTER CARD泡殼21.PLATE彈片22.INST BOOK 說明書23.SPONGE泡棉24.DISPLAY WINDOW顯示窗25

20、.SOLAR CELL 太陽能電池 26.RUBBER FOOT 橡膠腳墊27.SWITCH COVER 開關鈕28.PAPER PAD 紙墊29.SPEED速度30.FREPUERTY頻率31.DOT圓點32.BROKEN破33.GAP間隙34.STEP 步驟35.FUNCTION功能36.KEY字鍵37.SMALL小的、輕微的, 38.CHANGE變更39.DATE日期40.RUNN ING 運行41.BIG大的、重要的42.SCREW螺絲43.SCRATCH刮傷44.PC SHEET面板45.SPEC規格46.HARD CASE 護殼47.PUSH推行 / 推動48.SHAFT軸49.C

21、HECK查核50.PAPER HOLDER紙架51.BAG外箱或包裝箱52.GIFT BOOK 說明書53.COMPUTER計算機54.INNER CARTON中箱55.RESET重新激活鍵56.CHIP CAP貼片電容57.LOGO BAR標志58.WARRANTY 證書59.MEMORY記憶60.RITING LABEL貼紙樣版61.CLEAR 清除62.MARK標志、標記63.PRESSURE壓力64.WRIT 文件65.MACHINE機器66.PRESS BUTTON按鈕67. hot pressor溫度控制箱68.CRACK破裂69.sharp nose pliers尖嘴鉗70.to

22、uch up (T/U)手焊71.hard ness tester硬度計72.solder ball錫球73.bridgi ng 短路74. miss ing comp onent缺件75.wr ong comp onent錯件76.l ead free 無鉛77.through hole穿孑 L點78.pri nter head打字頭.79. name plate (NP)銘板80.chip on board (COB)81.i nsufficie nt solder錫量不足82. diag onal cutt ing pliers斜口鉗83. pri nt circuit board (P

23、CB)印刷電路板84. pri nt circuit board assembly (PCBA)印刷電路板組裝Un it 6公司簡介1. History In troducti on公司發展史簡介?1995/05 In vestigation of Setti ng up a pla nt in Chi na開始在中國大陸尋求廠址?1995/09 Con tract Made with local gover nment與當地政府簽訂合同?1995/09 Start the construction開始建廠?1996/01 Facilities Layout & Sett ing規劃并

24、添置設備?1996/03 Start Mass Production開始量產?1996/04 First Time Shipment首次岀貨?1997/05 Qualified ISO 9002 Certification獲得 ISO 9002 認證?1999/06 Investigation for new factory尋求新廠址?2000/12 Finished Hard ware完成硬件配置?2001/05 GPS Mass Production & Shipping GPS量產與岀貨?2001/06 DSC Mass Production Start DSC開始量產?2001

25、/07 First Time DSC Shipment DSC 首次岀貨?2001/11 Start setting up facilities for HP product開始為 HP產品的生產購置設備2. Space Resource占地面積 Floor space - 133,554 M 2 Livi ng - 44,485 M 2 Factory - 89,069 MLand space - 169,996 M 23. Major Customers主要客戶?Photo Printer : Hewlett Packard / Casio?Digital Still Camera : R

26、icoh/ Casio?GPS : Magellan?ADSL : DQT/ Ki npo?PDA: Casio/ Ca non/ HTW/ Texas In strume nts?Calculator : Ca non/ Casio/ Citize n/ Sharp/ TI/ HP4. Company s Address公司地址Kinpo Electronics (China) Co., Ltd.金寶電子(中國)有限公司Sha Tou area , Cha ng An Town,長安鎮沙頭管理區Dong Gua n City,東莞市Guang Dong Prov in ce,廣東省Chi n

27、a. 中國5. Postal Number 郵編：523866Tel:07695321555Fax: (0769)5328215第二章 電話用語 / 信件Unit 7 電話英語1 、請找Tom聽電話t以下用法均可May I speak to (with) Tom? = I' d like to speak to Tom, please.2 、請問您是哪位t以下用法均可Who' s speaking? = Who is this, please? = May I ask who' s calling?3 、請再說一次t以下用法均可I beg your pardon?= P

28、ardon me? =Would you repeat that, please.4 、請問您找誰？ t以下用法均可Who would you like to talk to? = With whom do you wish to speak?5 、請稍候.t以下用法均可Would you hold the line, please？ =Could you wait for just one moment,please？Hold on, please.=One moment, please.=Just a second, please6 、解釋不能接聽電話的原因(1)、 He is not i

29、n. = He is out.他外出不在(2)、 He is awayfrom his desk. = He is not at his desk.他不在位子上。(3)、 Hehas notcome in yet.他還沒有進來。(4)、 Heis awayon a business trip.他出差了。(5)、 Heis in a meeting right now.他正在開會。(6)、 Heis on another line right now.= His line is busy right now.他電話中7、請等一下再打來，好嗎？ t以下用法均可Could you call back

30、 later？ = Would you call again later？8、(接聽者)要留話嗎？t以下用法均可May I take a message？= Is there any message？=Would you like leave a message？9、(發話者)我要留話可以嗎？t以下用法均可May I leave a message？= Could you take a message for me？10、請他回電給我.t以下用法均可Could you ask him to call me back？= Would you tell him to return my call？

31、11 、請再說一次t以下用法均可I beg your pardon？ = Pardon me？ = Would you repeat that, please.12、抱歉，你打來時我不在t以下用法均可I am sorry I missed your call this morning.I am sorry I was not in when you called me this morning.13、我幫你轉接給他t以下用法均可I 'll put him on. =I will connect you.14、我會告訴他你打來過-以下用法均可I ' ll tell him you

32、 called. =I' ll give her your message.15 、要我叫他回電話給你嗎 ? -以下用法均可Shall I have him call you back? = Would you like him to call you back?16 、怎樣才可以連絡到他 ?Can you tell me how to get hold of him?Could you tell me where to reach him?Do you have any idea where he is now?17 、 （接電話者 ） 可以找相同部門的其它人代聽嗎 ?Would y

33、ou like to speak to someone else in the same department?18 、我幫你把電話轉給負責的當事人.Let me transfer this call to the person in charge19 、 （打電話者 ） 他何時回來Could you tell me when he will come back?Do you know when he will be available?20 、他馬上回來He is expected back at any moment.21 、抱歉讓你久等了-以下用法均可I ' m sorry to

34、 have kept you waiting. = I' m sorry for the delay.22 、我打過電話給你 , 但是沒有人接I called you, but there was no answer.23 、我打給你過 , 但是占線I call you but your line was busy.I call you but someone else was on the phone. .24 、謝謝您的來電Thanks for （your） calling. = Thank you for phoning.25 、如需進一步洽詢，請撥5321555 ，分機 304

35、4。For further information, please contact5321555, extension 3044.Unit 8 寫 e-mail 常用英語1 、收到你的 e-mail 我就放心了。I was relieved to receive your e-mail.2、八月九日的 e-mail 已收到 , 謝謝你的回信。I received your e-mail dated August 9th and thank you for your reply.3、距離上次寫 e-mail 給你 , 已經有很長一段時間了。It has been quite sometime s

36、ince I have written e-mail to you.4、事業順利嗎 ?How is your business going?5、很不巧 ,我非常忙 , 沒時間給你回信。Unfortunately, I have been very busy and have not had time to write to you.6、我盼望能盡快得到你的答復。I look forward to receiving your reply at your earliest convenience.7、我今天收到你的 e-mail, 所以盡速回信給你 , 謝謝。I received your ma

37、il today and I hasten to write and thank you for it.8、藉此簡短的致謝函表達我們由衷的謝意。.This is just a brief thank you note to extend my sincere thanks to you.或 To extend my sincere appreciation with the brief note9、我寫此信確認我們昨天在電話中所談的事情。I am writing to you to confirm what we spoke about on the telephone yesterday.1

38、0、我期盼在不久的將來能在臺北再見到你。I look forward to seeing you in Taipei in the very near future.11、請原諒我沒及時給你回信Please forgive me for not writing to you sooner.12 、來函遲覆，謹表歉意 。We apologize for the tardy response to your mail.Unit 9 演示文稿常用英語1、金寶電子向您問好。Greetings from KINPO Electronics!2、在開始前我想先介紹一下我自己。Before I begin,

39、 I want to tell you something about myself.3、我是 Joe , 金寶的業務代表。I am Joe, a sales representative of KINPO.4、我想和大家談談我們的新機型。I want to talk to you about our new models.5、我演示文稿的目的是要介紹本公司的自行車。The purpose of my presentation is to introduce our bicycles.6、我接下來要談的是本公司的產品目錄。What I am going to talk about is our

40、 product catalog.7、我的演示文稿大約會占用十五分鐘。My presentation will take about fifteen minutes.8、我的演示文稿會在三點結束。 .My presentation will end at 3:00.9、我的演示文稿共有三個部分。一個部分是成本。第二個部分是品質。第三個部分是運送方法。 My presentation has three parts. The first part is cost. The second part is quality. The third part is shipping methods.10、

41、我將要談論的主題是設計、顏色，以及客制化。The topics I will be talking about are design, color, and customizing.11、盡管隨時打斷我。Feel free to interrupt at any time.12、只要你一有問題，請舉手發問。Any time you have a question, just raise your hand.13、請保留你的問題直到演示文稿最后。Please hold your questions until the end of the presentation.14、演示文稿最后會有發問的時

42、間。There will be time for questions at the end of my presentation.15、我會在演示文稿最后回答任何問題。I will take any questions at the end of my presentation.16、這就是我要告訴大家的重點That covers the main points I wanted to tell you about.17、我的報告已經接近尾聲I have come to the end of my presentation.18、讓我摘要一下主要的重點Let me summarize the

43、main points.19、我接著進入結論的部份That brings me to the conclusion.20、我很快地為大家作個摘要Let me offer you a quick summary.21、總而言之，讓我們重復一次它的優點In summary, let's hit the advantages again.22、總之，我已經展示過了這產品的功能、特殊用途以及耐用的程度In brief, I have demonstrated the product's functions, special uses, and durability.23、我的建議是您們

44、先試用一下我們免費的樣品It is my suggestion that you try out our free product sample.24、謝謝各位給我機會介紹本公司的產品！Thank you for giving me the opportunity to tell you about our product!25、我想再重復一遍主要的重點I ' d like to go over the main points again.26、好了，讓我作個總結。Well, let me conclude.27、我建議各位盡快下訂單，因為這項產品目前十分受歡迎I suggest th

45、at you place an order as soon as possible, as this product is quite popular right now.Unit 10 英文書信格式1. Letterhead公司信紙的信頭通常會包括下列資料a. 公司名稱b. 公司郵遞地址全稱c. 聯絡號碼 仃EL、FAX、E-MAIL)2. Date日期應打在從信紙上端起的第十五行.但若使用有信頭的公司信紙,則應打于公司名稱、地址下的第二或第三行.至于放在信紙的左邊或右邊則要視乎所采用編排方式.年月日三項要放在同一行.舉美式寫法 :如 2004 年 2 月 2 日寫為 2/2/2004=mo

46、nth/day/year3. Recipient ' s address收信人的姓名和地址應以不拆字的原則來換行,如信封上一樣 .收信人名稱應寫全名 .若知道收信人職銜 ,應寫在其姓名后。若寄往國外的信，收信人地址應包括國家名稱，亦應注明空郵"airmail或 平郵"surface mail等郵遞方法 .4. Special markings若想注明信件是保密的 ,可于收信人地址上隔一行打出 CONFIDENTIAL 一字 . 假如希望將信件交給指定的部門或指定的人,可于收信地址上打上ATTENTION. 如 :FOR THE ATTENTION OF MR.RAY

47、MOND SMITH,GENERALMANAGERSouth Pacific Bank 南太平洋銀行100 Oxford Street 牛津街 100 號San Francisco 舊金山市CA 94137 加洲 94137 區U.S.A美國Un it 11英文書信格式Salutation 稱呼語稱謂應打在信內收信人地址之下的第二行.若信內收信人地址巳包括收信人信名，則應使用私人的稱謂如Dear Mr. Smith,若使用Dear Sir,則顯得太拘謹.如果收信對象是公司或不清楚收信人的姓名時，則應以Dear sir or Madam 或Dear sir / Madam稱呼.2.Subject

48、主題，事由事由應打在稱謂后的第二行，通常以大楷打岀，也可用粗體字或點來突岀標題內容.事由可說是信件的中心，使人一看便知道信件是關于什么，如Dear Mr. Brow n,RE: INTERNATIONAL LAUNCHING CAMPAIGN或Dear Mrs. White,ORDER NUMBER 901033. Complimentary close 結束敬語結束敬語應打在正文最后一行之后的第二行.結束敬語的應法應與稱謂配合正式結束敬語：稱謂結束敬語Dear SirYours trulyDear SirsYours FaithfullyDear MadamYours respectfull

49、yDear Sir/Madam個人化結束敬語稱謂結束敬語Dear Mr. SmithYours sin cerelyDear Mrs. WhiteYours cordiallyDear Stephe nBest regardsDear JaneYours truly4.Signature 簽名在結束敬語后應留四至五行予發信人簽署，之后應打發信人的全名及職稱.習慣上在女士姓名后應（Mrs.、Miss或Ms.）,男士姓名后則不需加上表示性別的稱呼.如：Yours truly,Keith MichaleGen eral Man ager orYours truly,Ci ndy Lau(Miss)M

50、arket ing man ager5. Enclosures(信函)附件若有文件附于信內，應在簽名欄內最后一行后空一行再注明.無論采用何種編排方式，均應打于左邊，另外，可用Enclosure 或簡寫 Encl./Enc.1O.Carb on copy no tati on若需要把信件把復本交給第三者，應在簽名欄或附件注明之后的第二行打上“ cc然后再打上會收到復本的部門或第三者的姓名及職銜.如：cc: Ms Joa n White, Accou nt Executive Mr. Joey Chan, Traffic Coordin atorUni t12英文書信格式書信編排方式layouta

51、. 齊頭式這種格式將所有要素在左邊齊頭排列，而且通常配合開放式標點，即只保留正文內的標點.Letterhead 信頭Date日期Recipie nt ' s address 收信人地址Atte ntio n line指定收信人姓名Salutati on稱謂Subject 事由Body正文:Complime ntary close結束敬語Sig nature 親筆簽名En closure notation 附件注明b. 半齊頭式Letterhead 信頭Recipie nt ' s address 收信人地址Date日期Attention line指定收信人姓名Salutatio

52、 n稱謂Subject 事由Body正文:En closure no tati onComplime ntary closeSig nature附件注明結束敬語親筆簽名c.縮進式Letterhead 信頭Date日期Recipie nt ' s address 收信人地址Atte ntio n line指定收信人姓名Salutatio n 稱謂Subject 事由Body 正文:Complime ntary close結束敬語Sig nature親筆簽名En closure notation附件注明第二章 會議/接待/打招呼/合約Unit 13 會議課程內容會議 meetingThan

53、k you very much for coming to the meeting. As you can see from the agenda, the only thingwe have to discuss today is the press con fere nee to be held n ext mon th. Mr. Lee, you have a lotof experience in organizing such activities. How do you think we should proceed?歡迎大家參與這次會議，根據議程，我們今天要討論的是下月舉行的記者招待會.李先生，你對籌辦這類活動有豐富的經驗，你認為我們工作的程序應該如何？I think the preparation work can be divided into three parts: venue booking and decoration,editorial work and media relations.我認為籌備工作可分為三部分：場地的預訂和布置、岀版及公共關系.It ' s better to assig n a leader to each work ing group. Miss Chen, I kn