1、Lets study !Lesson 1 Complaints about Noise Lesson 2 Complaints about Service12第1頁(yè)/共23頁(yè)To enable the student service to master some sentences about dealing with complaints about noise.Language objectives知識(shí)目標(biāo)Lesson 1 Complaints about Noise 第2頁(yè)/共23頁(yè)1.To develop student service abilities of speaking.2.

2、To train student service ability of working in groups.Ability objectives能力目標(biāo)Lesson 1 Complaints about Noise第3頁(yè)/共23頁(yè)1Warming up Look and matchLesson 1 Complaints about Noisenoise complain street trouble第4頁(yè)/共23頁(yè)2Situation Dialogue Good morning. My name is Tina. Im in Room 1201Good morning ,Miss Lin, m

3、ay I help you?There was a lot of noise from the street, can I change into another room?Ok, I will offer you a new one away from the streetOk, thank youLesson 1 Complaints about Noise第5頁(yè)/共23頁(yè) 2Situation Dialogue Good morning. My name is Jack Green. Im in Room 1201.Thats very kind of you.Yes, that wou

4、ld be all right. But how can I get to it? Yes, there was a lot of noise from the street. It seemed to go on all night.Well, I dont want to make any trouble but Im not happy with my room. I kept awake last night.Good morning, Mr. Green. What can I do for you?Oh, Im sorry to hear that, Mr. Green.Well,

5、 Ill see if I can find another quieter room for youYes, 2112 is vacant. Its at the back of the hotel. Its also a double room. And the room rate is just the same. Would that be all right? If you have your bags ready, the porter will collect them and show you to your room.Lesson 1 Complaints about Noi

6、seRoom 2112 is in good condition, sir. Im sure you will like it. Just let us know if you have any problem. Goodbye. Goodbye.第6頁(yè)/共23頁(yè) 3Exercises and Discussions1.Role play the dialogue with your partner You are Tina, you are a new guest of this hotel, you could not fall asleep last night just because

7、 of the noise from the street, so you complain about the noise and want to change a room, now you are in the front desk .Lesson 1 Complaints about Noise第7頁(yè)/共23頁(yè)3Exercises and Discussions 2.Review the new words and fill in the blanks with the correct letter and translate it into Chinese.p noisep stre

8、etp complaintp troublep VacantLesson 1 Complaints about Noisep nzp stritp kmplentp trb()lp vek()nt第8頁(yè)/共23頁(yè) 3Exercises and Discussions 3.Look and match 1.I could not fall asleep last night . 2.The bellboy will help you collect . 3.The room is on the back of your hotel. 4.The street is noisy, and go o

9、n for a night.1.我昨晚無法入睡。2.那個(gè)房間在酒店后面。3.行李員會(huì)幫你整理。4.街頭很吵，一直持續(xù)了一個(gè)晚上。Lesson 1 Complaints about Noise第9頁(yè)/共23頁(yè)4Review the key words and points Key Words 1. nz2. stri:t3. kmplent4. trb()l5. vek()nt6. wek7. knd()n1. （n.名）噪音2. （n.名）街3. （n.名）抱怨4. (n.名)麻煩5.（adj.形）空余的6. (adj.形)醒著的7. (n.名)條件1. noise2. street3. co

10、mplain4. trouble5. vacant6. awake7. conditionLesson 1 Complaints about Noise第10頁(yè)/共23頁(yè)4Review the key words and points Key Points1There was a lot of noise from the street, can I change into another room?2Im not happy with my room.3that would be all right. But how can I get to it?4 the porter will col

11、lect them and show you to your room.1街邊有很多噪音。我能換個(gè)房間嗎？2我對(duì)我的房間不滿意。3好的，非常好，我怎么去呢？4行李員將會(huì)幫你整理并且把你帶到你的房間。Lesson 1 Complaints about Noise第11頁(yè)/共23頁(yè)To enable the student service to master some sentences about dealing with complaints about serviceLanguage objectives知識(shí)目標(biāo)Lesson 2 Complaints about Service第12頁(yè)/共2

12、3頁(yè)1.To develop student service abilities of speaking.2.To train student service ability of working in groups.Ability objectives能力目標(biāo)Lesson 2 Complaints about Service第13頁(yè)/共23頁(yè)Form1Warming up Look and match pouring cup closet freezer curtainLesson 2 Complaints about Service第14頁(yè)/共23頁(yè) 2Situation Dialogue

13、 Housekeeping. May I help you? Yes，this is Mr. Green in 201. Ive just checked in.Ah, yes, Mr. Green. What can I do for you?Well, my room obviously hasnt been cleaned since the last guest.Im terribly sorry, sir. Ill contact them straight away and Ill send someone up to your room right away.Lesson 2 C

14、omplaints about Service第15頁(yè)/共23頁(yè) 2Situation Dialogue Hello? Is that reception?I am Mr Arden in Room 346. I am calling to complain about the state of the roomEverything. The bed is not made, and the bathroom hasnt been cleaned.And thats not all. The television doesnt work, either.Yes, reception here.

15、 Carla Jones speaking. How can I help you?Im very sorry. What seems to be the problem?I am very sorry. The room should have been cleaned. I will contact housekeeping straight away.Lesson 2 Complaints about ServiceI do apologize. I will send a new one up to your room.Thank you.第16頁(yè)/共23頁(yè) 3Exercises an

16、d Discussions1.Role play the dialogue with your partner You are Tina, you are a new guest of this hotel, when you step into your new room, you find the state of the room is so bad, everything has not been cleaned, so you want to complain about the service towards the hotel.Lesson 2 Complaints about

17、Service第17頁(yè)/共23頁(yè) 3Exercises and Discussions 2.Review the new words and fill in the blanks with the correct letter and translate it into Chinese.klztfrizkt()nstet bvslclosetfreezercurtainstateobviouslyLesson 2 Complaints about Service第18頁(yè)/共23頁(yè) 3Exercises and Discussions 3.Look and match1.我想抱怨房態(tài)。 2.實(shí)在

18、對(duì)不起。3.我會(huì)立即聯(lián)系客房部。4.有什么問題嗎？1.I want to complain about the room state.2.I will contact the housekeeping department straight away.3.What seems to be the problem?4.I do apologize.Lesson 2 Complaints about Service第19頁(yè)/共23頁(yè)4Review the key words and points Key Words 1. closet2. freezer3. curtain4. state5. obviously6. pouring cup1.klzt2. fri:z3. k:t()n4.stet5. bvsl1. （n.名）壁櫥2. （n.名）冰箱3. （n.名）窗簾4. (n.名)狀態(tài)5. （adv.副）明顯地6. (n.名)口杯Lesson 2 Complaints about Service第20頁(yè)/共23頁(yè) 4Review the key words and points Key PointsIm terribly sorry, sir. Ill contact them s