市場規(guī)范制度先行

——郵輪船票管理制度推廣實施SystemsGoAheadofMarketRegulations——PromotionandImplementationofCruiseTicketManagementSystem天津海運職業(yè)學院劉艷TianjinMaritimeCollegeLiuYanLeading-in案例導入游客僅與旅行社簽訂郵輪旅游合同，旅游糾紛時有發(fā)生DisputesOccurfromTimetoTime

ifTouristsonlySignContractswithTravelAgenciesCaseDescription案例描述郵輪船票管理制度出臺背景BackgroundKnowledge1《關(guān)于推廣實施郵輪船票管理制度的通知》（交水規(guī)〔2019〕11號）2019年8月21日NoticeonthePromotionandImplementationofCruiseTicketManagementSystemwasIssuedonAugust21st，2019郵輪船票管理制度出臺背景BackgroundKnowledge1厘清中國郵輪旅游市場郵輪公司、旅行社和郵輪游客三方的權(quán)利義務關(guān)系保障各方的合法權(quán)益郵輪公司CruiseCompanyClarifytheRightsandObligationsofCruiseCompanies,TravelAgenciesandGuestsProtecttheLegitimateRightsandInterestsofAllParties旅行社TravelAgency郵輪游客Guests郵輪船票管理制度主要內(nèi)容MainContents21推廣郵輪船票直銷PromoteDirectSellingofCruiseTicket2實施憑證上船EmbarkwithBoardingPass3實施乘客信息提前申報與共享DeclareandShareGuests’InformationinAdvance4推廣使用行李信息條PromotetheUsingofLuggageTags5加強部門協(xié)作監(jiān)管StrengthenCoordinationamongDepartments推廣郵輪船票直銷PromoteDirectSellingofCruiseTicket2.1提供真實準確的乘船人有效出入境證件等信息郵輪公司CruiseCompanyProvideTrueandAccurateInformationsuchasValidExitandEntryDocumentsofGuests有資質(zhì)的旅行社QualifiedTravelAgency游客Guests推廣郵輪船票直銷PromoteDirectSellingofCruiseTicket2.1采用書面、電子或其他符合規(guī)定的形式簽發(fā)郵輪船票郵輪公司CruiseCompanyIssueCruiseTicketsinWritten,ElectronicorOtherForms有資質(zhì)的旅行社QualifiedTravelAgency游客Guests推廣郵輪船票直銷PromoteDirectSellingofCruiseTicket2.1郵輪船票基本信息BasicInformationonCruiseTickets承運人名稱NameoftheCarrier船舶名稱NameoftheShip乘船人姓名NameoftheGuest出境入境證件EntryandExitCertificates航線始發(fā)港、途經(jīng)港和到達港HomePort,PortsofCallandDestinationPort艙室等級StateroomClass票價TicketPrice乘船日期EmbarkationDate登船時間EmbarkationTime登船地點EmbarkationPlace推廣郵輪船票直銷PromoteDirectSellingofCruiseTicket2.11退改簽Ticket

Changes

and

Refunds2承運人免責和責任限制ExceptionandLimitationClausesofCarrier3法律適用和管轄權(quán)條款ApplicationofLawandJurisdictionClauses郵輪旅客運輸合同CruisePassengersContract實施憑證上船EmbarkwithBoardingPass2.22.2實施憑證上船EmbarkwithBoardingPass2.2自行生成登船憑證郵輪公司CruiseCompanyBoardingPassbePrintedbyCruiseCompany委托郵輪港口生成登船憑證BoardingPassbePrintedatthePort登船憑證BoardingPass實施憑證上船EmbarkwithBoardingPass2.2通過郵輪公司、郵輪港口或者旅行社獲取登船憑證ClaimtheBoardingPassfromCruiseCompany,PortorTravelAgency實施憑證上船EmbarkwithBoardingPass實施乘客信息提前申報與共享DeclareandShareGuests’InformationinAdvance2.3開航前72小時申報乘客（含領(lǐng)隊人員）和員工信息DeclareGuests’andCrewMembers’Information72HoursBeforeDeparture推廣使用行李信息條PromotetheUsingofLuggageTags2.4加強部門協(xié)作監(jiān)管StrengthenCoordinationandSupervisionamongDepartments邊檢Immigration

Inspection海關(guān)Customs公安PublicSecurityOrgans相關(guān)職能部門RelativeDepartmentsCaseAnalysis案例分析強化法治保障服務高質(zhì)量發(fā)展StrengthenLegalGuaranteeSystemProvideHigh-qualityServices01ProtectGuests’Right保障權(quán)益02StandardizeManagement規(guī)范管理03Impr