城市軌道交通專業英語北京交通大學出版社劉聰慧賈文婷主編全國職業教育軌道交通“十二五”規劃教材城市軌道交通系列Unit5PublicServicePartA

KnowledgePreparationPartBDialoguePartCReadingPartD

NewwordsandexpressionsPartE

Practice城市軌道交通專業英語Unit5PublicServiceTrytothink1.Howcanyougetinformationfromasubwaystation？2.Whatinformationcanyougetfromthesubwaybroadcast？3.Howcanapassengerrechargehis/herICcard?4.WhatwillyoudowhenyourICcardisoutoffunction?PartAKnowledgePreparationPartBPartCPartDPartEPartF城市軌道交通專業英語Unit5PublicServiceTrytodiscuss1.Whatinformationwillbebroadcastedinthesubwaystation？2.Whatinformationwillbebroadcastedinthetrain？3.What’sthedifferencebetweenone-wayticketsand

ICcards?4.WhatproblemsmayoccurwithyourICcard?PartAKnowledgePreparationPartBPartCPartDPartE城市軌道交通專業英語Unit5PublicService(Preferstopassenger,Sreferstosubwaystationstaff)(P代表乘客，S代表車站工作人員)

SecurityCheckScenario:Atthesecurityentrance，aforeignpassengerwithabagonhisshouldiswalkingthroughtheentrancewithoutsecuritycheck,astationstaffstopshim,then…（對話場景：地鐵站安檢口，一個背包的外國乘客未安檢就直接進站，被車站工作人員攔下進行安檢。）PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicServiceS:Hello,pleasecomeoverforinspection.

請過來接受安檢。P:Sorry,whatdoyoumean?

對不起，您說什么？S:Putyourbagonthebelt,please.

請把你的包放到安檢機皮帶上。P:Noproblem.

沒問題。S:Doyouhaveanyliquidsinthisbag?

你包里面有液體嗎？P:Abottleofmineralwater,unopenedwater.

一瓶礦泉水，沒打開的礦泉水。S：Drinkitplease.Thankyouforyourcooperation.

請試喝一下，謝謝你的配合。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicServiceThepassengeropenedthebottle,anddrankthewaterinthebottle.S:Ineedtoputthisbagthroughthescanneragain.

我需要再掃描一次你的包。P:That'sallright.

沒問題。S:Checkingisdone,thankyouforyourcorporation.Youcantakeyourbagnow.

檢查完畢，謝謝合作,您可以拿包了。P:Anythingelse?

還有其他事情嗎？S:No.

not

at

all.

There

you

go.

沒了，你可以走了。P:Thankyou.

謝謝。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicService2.BroadcastDialogue1Scenario:Infrontofthesubwaystation,therearealotofpeoplearewaitingtoentrancethestation.Oneforeignpassengerwalkstotheentrancedirectly.Thestationstaffstopshim.Hereistheconversationbetweenthem.

（對話場景：地鐵站外，很多乘客在排隊等車，一個外國乘客直接走到進站口，車站工作人員攔下他，下面是兩個人的會話。）S:Sir,youcan’tgetinnow.

先生，你現在不能進站。P:What’sthematter?

怎么回事？S:There’retoomanypeopleinthestation,sopleasewaitforawhileortakeabus.

站里面人太多了，請您等一下，或者去乘坐公共汽車。P:Allright.

好吧。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicService

Knowledgelinks(知識鏈接)TrainLateServiceBroadcasting(列車晚點服務廣播)Youwillhearthefollowinginformationinthebroadcastwhenthetrainislateforsomeincidentreasons.（在由于事故引發列車晚點的情況下，通常會聽到以下廣播）(1)Yourattentionplease!TrainserviceonLineoneisdelayedbecauseofincident,passengersareadvisedtouseothertransport.Pleaseacceptourapologiesforanyinconveniencethismightcause.

請注意：由于事故原因，1號線的列車將有延誤，請耐心等侯，趕時間的乘客，請改乘其他交通工具，不便之處，請諒解。(2)ThetrainarrivingattheplatformfortrainstowardsXIzhimenstationwillnotcarrypassengers.Pleasewaitforthenexttrain.即將駛入本站開往西直門方向的列車將不載客，請等候下次列車。(3)Yourattentionplease!Exit1isclosedbecauseincident.請注意：由于事故原因，出口1已經關閉，請走其他出入口。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicServiceDialogue3Scenario:Therearealotofpeopleinthesubwaystationatthetimeabout10:30p.m.Infrontofthesubwaystationticketoffice,aforeignpassengerwanttobuyaticket,heistalkingtotheticketseller（對話場景：晚上10:30左右，地鐵站內有很多乘客，一個外國乘客想買一個車票，下面是乘客與車站工作人員的對話）PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicServiceP:Therearetoomanypeopleinthestation.Wecan’tgetin.

車站有很多人，我們進不去。S:Weareclosingthestationnow.Thankyouforyourunderstanding.

我們正在關閉車站，謝謝你的理解。P:AticketforLineOne,please.

請給我買一張1號線的票。S:Sorry,LineOneisoutofservicenow.WeareonlysellingLineTwoticketsatthemoment.

對不起，1號線已經停止服務，現在只賣2號線的票。P:Thankyou.

謝謝。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicServiceKnowledgelinks(知識鏈接)LastTrainServiceBroadcasting(末班車服務廣播)Youwillhearthefollowinginformationinthebroadcastwhenthelasttrainisarriving（當末班車到來時，在車站通常能聽到以下廣播）:(1)Yourattentionplease!ThetrainforXizhimenstationisthelasttrain.Pleaseboardimmediately.請注意：本次列車是開往西直門車站方向的末班車，前往該站及沿途各站的乘客，請盡快上車。(2)Yourattentionplease!ThelasttraintoXizhimenstationhasdeparted.請注意：開往西直門車站及沿途各站的末班車已經開出。(3)Yourattentionplease!ThelasttraintoXizhimenstationhasdeparted.ThelasttrainforDongzhimenstationdepartsat10:35.請注意：開往西直門及沿途各站的末班車已經開出。開往東直門及沿途各站的末班車，將于10:35由本站開出(4)Yourattentionplease!Trainservicefortodayhasended.Pleaseleavethestation,Thankyou!請注意：今天的列車服務已經終止，車站關閉，請盡快出站，謝謝。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicService3.ICcardmanagementDialogue1Scenario:Infrontofthesubwaystationticketcenter,aforeignpassengerwanttobuyanICcard,heistalkingtotheticketseller（對話場景：地鐵票務中心，一個外國乘客想購買一張IC卡，他正在向售票員咨詢。）

P:Hello,I’dliketogetanICcard.你好，我想辦張IC卡。S:Thereisa20yuandeposit,anda20yuanminimumforyourfirstcharge.交二十元押金辦卡，首次充值最少二十。P:Here’s100yuan.Iwanttoput80yuanonthecard.這是一百元，我充八十元。S:20forthedeposit,80forthecard,100intotal.辦卡二十元，充值八十元，共一百元，正好。P:Thankyouverymuch.

非常感謝。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicServiceDialogue2Scenario:Infrontofthesubwaystationticketcenter,aforeignpassengerwanttoaddcredittoherICcard,sheistalkingtotheticketseller（對話場景：地鐵票務中心，一個外國乘客想給張IC卡充值，他正在咨詢售票員。）P:Hello,IwanttoaddcredittomyICcard.

你好，我想給IC卡充值S:Howmuchdoyouwant?

多少錢？P:I’dliketoaddforty-threeyuantomyICcard.45元。S:Sorry,I’mafraidyoucan’t.Youcanonlyaddonmultiplesoftenyuan.

對不起，充值錢款只能是10的整數倍。P:OK.I’llputfiftyyuanonthen.

好，我充值50元吧。S:here’sstilltenyuanonyourcard.Nowyouhavesixtyyuanaltogether.OK.Hereareyourcardandreceipt.

你卡上有10余額，現在是60元，請收好卡片和收據。P:Thankyou.

謝謝。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicServiceDialogue3P:Excuseme,myICcardisbroken.WherecanIgetitreplaced?您好，我的IC卡壞了，該去哪里換呢？S:Wecan’tdoithere.Youmaygotothecardcompanytoreplaceit.這兒換不了，你可以到公司去換。P:CanIhavethecostofthecardrefunded?能退卡的工本費嗎？S:Ifthecardisdamaged,itscostcannotberefunded.如果卡有損傷，卡的工本費就不能退了。P:Whataboutthebalanceonmycurrentcard?那卡里的余額呢？S:Thebalancewillbetransferredtoyournewcard.卡里的余額會轉到新卡里。P：Thankyou.

謝謝。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicServiceDialogue4P:Excuseme,Ilostmycard.WhatcanIdo?您好，我的卡丟了。該怎么辦？S:I’msorry.Thecardisnon-registered.Youcanapplyforanewone.抱歉，卡片是不記名的。您得再辦一張。P:OK.Iwanttodothatnow.Bytheway,ifIwanttoreturnthecard,canIreturnithere?好吧。我現在就要辦一張。還有，如果想退卡，還在這里辦理嗎？S:No,youmusttakeyourcardtothecardcompany.

不行，需要去公司辦理。P:Thankyou.

謝謝。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicServiceDialogue5Scenario:Infrontofthecheck-outgateofasubwaystation,aforeignpassengersweptICcard,butthegatecan’topen.Heistalkingtothestationstaff.（對話場景：地鐵出站閘機處，一個外國乘客刷了IC卡，但閘機不能開門，他站在原處咨詢站務員。）P:Excuseme，Ican’tpasstheexit-gate.What’swrongwithmyticket?勞駕，我的IC卡出什么問題了?我不能出站。S:Thereisnoentranceinformationonyourcard.Pleasecheckitoutattheticketoffice.卡上沒有進站信息了，請去票務中心檢查一下。P:Thankyou.

謝謝。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicServiceDialogue6Scenario:Infrontofthecheck-outgateofasubwaystation,aforeignpassengersweptICcard,butthegatecan’topen.Heistalkingtothestationstaff.（對話場景：地鐵進站閘機處，一個外國乘客手拿IC卡，向站務員咨詢。）P:CanIusemyICcard?

我可以用IC卡嗎？S:Sure,pleaseputithere.

沒問題，請把它放在這里P:Whyisitshowingawarning?What’swrongwithmyICcard?

為啥報警了？我的IC卡怎么了？S:There’snotenoughmoneyonyourcard.Pleaseaddcredittoit.

卡里余額不足，你需要充值了。P:WherecanIrechargeICcard?可以在哪些地方給IC卡充值？S:Youcanrechargeitthroughthemachineoratthesubwayticketoffice.你可以在地鐵站的充值機或票務中心充值。P:Thankyou.

謝謝。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicServiceKnowledgeLinks(知識鏈接)下面這些句型是城市軌道交通站務工作中經常用到的，請牢記。(1)Ismyticketfreewiththiscertificate?拿這個憑證可以免費乘車嗎？(2)Pleasedothatagain.請再試一次，(3)Pleasegetyourticketreadytoenterthestation.

請準備好車票進站。(4)Pleasekeepthismagneticticketandreturnittousattheexit.

請帶好車票，出站要收回的。(5)There’snoentranceinformationonyourcard.你的卡上沒有進站信息了。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicServiceKnowledgeLinks(知識鏈接)下面這些句型是城市軌道交通站務工作中經常用到的，請牢記。(6)Pleasecheckitoutattheticketoffice.請去售票處檢查一下。(7)ThewayyouusetheICcardisnotright.你使用IC卡的方法不正確。(8)Yourticketisunderthefare,pleaserenderexcessfare你的車票超乘了，請補足車費。(9)Yourticketistimeoutjustbecauseyouhavestayedinthepaidareamorethantwohours.Accordingtoourticketpolicy,youhavetopay3yuanastheaddedfare.因為您在付費區的時間已經超過2小時了，您的票已經超時，根據票務規定，您需要補3元錢。PartAPartBDialoguePartCPartDPartE城市軌道交通專業英語Unit5PublicServiceSubwaybroadcastWhileyouarewaitingthetraininthesubwaystation,you’llgetalotofinformationfromthesubwaybroadcast.HerearesomesentencesyoumayhearalmosteverysubwaystationinChina.在地鐵站等車的時候，從廣播中可以了解很多信息，下面是在絕大多數中國地鐵站都可以聽到的一些句子。(1)Dearpassengers,welcometotakeBeijingSubway.Youcantakethetrainwithsingleticketsorstored-valuetickets.Thesingleticketscanonlybeusedonthedayofpurchasingandatthestationwhereyoubuytheticket,oritisinvalid.Eachstored-valueticketcanonlybeusedbyonepersoneachtime.Ifyoufailtoexitthestationwithinl20minutes,anextrafeeofthehighestticketpricewillbechargedwhenyouexit.Ifyouhaveanyquestionsabouttheticket,pleaseasktheticketoffice/informationdeskforhelp.

各位乘客，歡迎您乘坐北京地鐵，您可以使用單程票或儲值票進站乘車。單程票只能在購買站進站，并于當天使用，過期無效。每張儲值票每次只能供一人使用。如果您進閘機后超過120分鐘仍未出站，出站時將要補交全程最高票價。如果您對車票有任何疑問，可以到車站售票／問訊處查詢，我們將竭誠為您服務。PartAPartBPartCReadingPartDPartE城市軌道交通專業英語Unit5PublicServiceSubwaybroadcast(2)Yourattentionplease!Inflammable,explosiveorpoisonousitemsarestrictlyprohibitedanywhereinthesystem.Thankyou!請注意：嚴禁攜帶易燃、易爆、有毒危險品進站，謝謝合作(3)Theuncivilizedpeoplewhoarenotintidyorcompleteclothesshallnotenterthestationtotakethetrain.衣冠不整等不文明者不能進站乘車。(4)Totakegoodcareofthefacilitiesinthestationandtrain,itisprohibitedtotouchtheoperationalfacilitieswithoutpriorapproval.愛護站、車內各項設施。未經允許，不得擅自觸動行車設備。(5)Whentravelingonescalators,standfirmandholdthehandrail.Pleasedonotrunorwalkinthewrongdirection.Thankyou!為了您的安全，搭乘扶梯時，請站穩扶好，請勿奔跑、逆行。(6)Itisprohibitedtosmoke,spitandscatterrubbishinthestationorthetrainsoastokeeptheseplacesclean.保持站內、車內衛生。嚴禁吸煙、隨地吐痰、亂扔廢棄物。PartAPartBPartCReadingPartDPartE城市軌道交通專業英語Unit5PublicServiceSubwaybroadcast(7)Donotchaseothersorengageingame-fightwitheachotherinthestationorthetrain.禁止在站、車內追逐打鬧。(8)ThetrainforXizhimenstationisarriving.Pleaseletpassengersexitfirst.Thankyou.開往西直門方向的列車即將到即將到站，請先讓乘客下車，謝謝合作。(9)PassengersforZhichunlustationpleasemovealongtheplatformtothefrontofthetrainforeasierboarding.Thankyou.去往知春路方向的乘客請往車頭位置走，那里比較容易上車。謝謝合作。PartAPartBPartCReadingPartDPartE城市軌道交通專業英語Unit5PublicServiceSubwaybroadcast(10)ThenextstationisZhichunlu;pleasegetreadyforyourarrival.ZhichunluisatransferstationforLine1;passengersforLine1pleasegetreadytogetoff.下一站是知春路，有從知春路下車的乘客請您做好準備。知春路是換乘站，換乘10號線的乘客請準備下車。(11)ThenextstationisXIZHIMEN,theterminusoftheline.Pleasegetreadyforyourarrivalandmakesureyouhaveallyourbelongingswithyou.下一站是西直門，本線路的終點站，請大家攜帶好自己的物品準備下車(12)WearearrivingatXIZHIMEN.ThankyoufortakingBeijingSubway.Welcometotakethislineonyournexttrip.我們已經到達西直門站。感謝你乘坐北京地鐵，下次旅行再見。PartAPartBPartCReadingPartDPartE城市軌道交通專業英語Unit5PublicServiceTrytounderstand1.Canyoumakeawelcomingspeechinthesubwaybroadcast?2.Whichstationistheterminusstationintheline?3.WhichstationisthetransferstationtoLine10?3.Whatwillyoudowhileyouaretakinganescalator?5.Writedown10sentenceswhicharebroadcastedinthestationorinthetraininthetableonthebook.PartAPartBPartCReadingPartDPartE城市軌道交通專業英語Unit5PublicServicePartAPartBPartCPartDNewwordsandexpressionsPartEEnglishChinesesecurityentrance安檢入口securitycheck安檢inspection[in'spek??n]檢查belt[belt]帶，皮帶liquids['likwid]液體mineralwater礦泉水scanner['sk?n?]掃描機，掃描儀CrowdControl客流控制broadcast['br?:dkɑ:st;-k?st]廣播，播音，廣播節目yourattentionplease大家請注意taketurnstodosomething輪流做某事城市軌道交通專業英語Unit5PublicServiceEnglishChinesetemporarilyshutdown臨時關閉bebackinuse重新投入使用inconvenience[,ink?n'vi:nj?ns]打擾，不方便delay[di'lei]耽誤，延遲，使延期closethestation閉站beoutofservice停止服務board[b?:d]上車，上飛機depart[di'pɑ:t]出發，發車ICcardIC卡deposit