PartThree

FoodandbeverageDepartmentUnit5:FunctionCatering

LearningOutcome

Inthisunityouwilllearn:HowtotalkaboutafunctionarrangementTechniquesofnegotiationHowtofilloutaneventorderWarmUp

Workwithyourpartnertothinkofatleastfivewordsofexpressionsthatcanbeusedtotalkaboutthefollowingtopics.Anexampleisgivenforeachtopic.Aboutfoodrelatedtoaweddingreception.

Weddingcake

Abouttablewaresrelatedtorestaurantservice.

Chopsticks

Aboutdrinksrelatedtoaparty.

Beer

Aboutexpressionrelatedtopoliteness.

Excuseme.

fruits,salad,steak,roastpork.bowl,fork,knife,plate,spoonwine,beer,champaign,fruitjuice.Sorrytointerruptyou.Begyourpardon.Speak&DrillWordsandExpressionsbanquetn.

宴會(huì)arrangementn.

排列,安排depositn.存款,押金,保證金decorationn.裝飾,裝飾品seminarn.

研究會(huì),討論發(fā)表會(huì)faren.伙食buffetn.

餐具柜,小賣部,自助餐omeletn.

煎蛋卷balconyn.

陽臺(tái),包廂vegetariann.

素食者;adj.素食的participantn.

參與者,共享者admirableadj.

令人傾佩的,值的贊美的,絕妙的,極好的cocktailn.

雞尾酒,(第一道用杯盛的)開味食品;adj.雞尾酒的sherryn.

雪利酒updatedadj.最新的，最近的layon（口）準(zhǔn)備inadditionto除······以外tocover(all)thepoints涉及，適用（所有）方面Episode1:

BirthdaypartyarrangementC:ClerkG:GuestSituation:(Mr.SmithnegotiateswiththeclerkofBanquetingOfficeonabirthdaypartyarrangementforhisdaughter.)C:Goodmorning,Mr.Smith.Gladtoseeyouagain.G:Gladtoseeyou,too.LastFridayIorderedafamilybirthdaypartyforagroupof10people.I’dliketodiscusssomedetailswithyou.Haveyougotthearrangementready?C:I’vereservedonelargeroundtablefor10peopleintheOrchidSuite.G:Great!C:Mr.Smith.Wehavetwomenusforyoutochoosefrom.G:Thankyou.That’swhatIhadinmind.

蘭花廳。(下文的LilySuite則是百合廳)

那也是我所想的。

C:Soyouwanttocheckthemenus?G:(Readingthemenuscarefully)Eh,I’llhavethissetofmenu.AndIwouldlikeyourotherspecialtiesaswell.CanIgettheBeijingDuck?C:Certainly,Mr.Smith.Doyouneedustoprepareabirthdaycake?G:Whynot?It’sformyseven-year-olddaughter.HernameisJenny.Canyouputthatonthecake?C:Certainly,Mr.Smith.Arethereanychildreninyourparty?Doyouneedhighchairsforbabies?G:No,wedon’tneedthat.Ithinkitwouldbeappropriatetohavesomeflowersasdecorationinthemiddleoftheroundtable.

C:Noproblem.Onemorething,Mr.Smith.Ihopeyoucanpay$100asdeposit.G:CanIusemycreditcardtoguarantee?C:Certainly.你能把那個(gè)放在蛋糕上嗎？（指將名字裱在蛋糕上）您需要嬰兒坐的椅子嗎？我想圓桌中間用一些花作為點(diǎn)綴一定會(huì)很合適。appropriate：合適，恰當(dāng)我希望您能付100美金作為定金。Episode2:

CateringforaseminarB:BanquetingmanagerG:GuestSituation:(Mr.Kirkischeckingthroughthearrangementsforathree-dayseminartobeheldintheBallHallwiththebanquetingmanager)G:Iknowthatyouhavealreadyreceivedourprogram,butIwouldjustliketocheckthearrangement.Canwebeginwiththemealschedule?B:Well,breakfastwillbeservedinthemaindiningroomfrom7:00a.m.till10:00a.m.eachday.Doyouhaveanyspecialrequirementsthere?G:WehaveratheralotofAmericanclientsattendingtheseminar,soIthinkitwouldbeagoodideatolayonsomebaconandeggs,inadditiontothenormalfare.mealschedule指用餐時(shí)間安排B:Verygood,Mr.Kirk.Lunchisat12:30p.m.SoyouwanttohavethebuffetlunchonMondayandTuesday?G:Ithinkso.We’llcontinuethemeetingsoonafterlunch.Somethingfairlylight,fishoranomelet.B:Andhowabouttheafternooncoffee?Wouldyoulikethatservedinthelectureroom?G:No,Ifeelwecouldhaveachangeforthat.IstheLilySuitefree?Ithasthatwonderfulbalconyandtheviewdowntothegarden.B:Yes,I’msurewecanarrangethat.B:Nowdoyouhaveanyspecialrequirementsasregardsthefood?G:Well,wedohavefourvegetarians,soofcoursevegetarianfoodwillbepreparedforthem.自助午餐

量小的菜，如魚和煎蛋卷。（“l(fā)ight”指輕微的，分量少的。）我想能否改變一下。B:I’llmakeanoteofthat.Wehavealreadyreceivedyoursuggestedmenuforthefinalfarewelldinner.G:IthinkthatanItalianorSpanishredwinewouldbeadmirable.B:Verygood,sir.Arethetablearrangementsinorder?G:TheonlythingisthatwearehavingsomepresentationsduringthedinnerandIwaswonderingifwecouldhavethetablesettingtheotherway,withthemaintablehereatthetopandtheU-shapesettingbehind.B:Ithinkitcanbearranged,sir.Nowwehaven’tdiscussedtabledecoryet.告別晚宴

席位安排，臺(tái)型布局

即tabledecoration

G:Ithinkthatitwouldbeappropriatetohavetheflagsoftheparticipatingcountriesonthetableandsomeflowers.WealsohaveawelcomingcocktailonMondayevening,sherryandtheusualfreshorangejuiceforthat.B:HowaboutyouractivitytotheWorldTradeExhibitiononWednesday.Willpackedlunchesbepreparedforthat?G:Anexcellentidea.Couldyousendthebilltomyoffice?B:Noproblem.G:Well,Ithinkthathascoveredallthepoints,hasn’tit?B:Ithinkso,butI’llcontactyouifweneed.I’llfaxtoyoutheupdatedarrangementtomorrow.G:Thankyou.B:Youarewelcome.午餐便當(dāng)A.Completethefollowingdialogue:C:ClerkG:GuestC:Goodmorning.HowcanIhelpyou?G:Hello

!Iwanttobookadinnerforatourgroupthedayaftertomorrow.Couldyouarrangeitforme?C:Certainly._______________________后天什么時(shí)候？G:Atseveno’clockintheevening.C:_____________________請(qǐng)問有多少客人？G:12.Atwhattimethedayaftertomorrow?Forhowmanyguests,please?C:________________________您愿意每人花費(fèi)多少錢？G:RMB50perhead.C:Verywell.____________________包括酒水嗎？G:OnlylocalbeerandsoftdrinkswillbeOK.C:Allright.Howmuchwouldyouliketospendperhead?

Doesitincludethedrinks?B.Role-play:

Scene1:Guest:YournameisSmith.Youwanttoreserveaweddingreceptionforyourfriends.Therewillbeabout200guests.Youwillspend$30foreachguest.Youwanttohavethemenureadyaweekbeforethewedding.YoupreferthetraditionalChinesedishes.YouwantthestationtobeinU-shape.YouwillhaveamoredetaileddiscussionwiththeBanquetingManagernextFriday.SalesManager:Yougreettheguestinyouroffice.Youwanttomakeaarrangementfortheguestaccordingtohisrequirement.Youwanttoknowthedate,people,andexpenseperperson.Youaskifthepriceincludedrinksornot.Youofferareasonablediscountfortheprice.Youproposeapaymentbydepositof30%ofthetotalprice.Scene2:Guest:YouareBrownfromanITcompany.Youwanttoreserveabanquetsuiteforacompanymeeting.Therewillbe30people.Youwantaboardroomstyleforthemeetingwithaudio-visualequipment.Youwanttosetuparefreshmentstationwithcakes,softdrinks,coffeeandtea.Youwillgivethefurtherdetailsbyfax.SalesManager:YougreettheguestintheCaféofthehotel.Youorderdrinksfortheguestandyourself.Youoffertwosetchoicesforthiskindoffunction.Youmakesomeadjustmenttothesetarrangements.Youaskifasign-postingisneeded.YouwillmakeadetailedarrangementincludingminimumtotalexpensebyFriday.C.Discussion:

Ifyouareabanquetingmanager,whatshouldyoutakeintoconsiderationinarrangingabanquet?Discussyouropinionswithyourpartner.Thefollowingpointscanbenotedforyourreference.Basicpointsforyourreferance:TypeDateTimePriceperheadMenuMethodofserviceTableRead&ActWordsandPhrasesAdminstrationn.

行政管理establishmentn.企業(yè),機(jī)構(gòu)specificationn.規(guī)格；規(guī)范electricpoint接電位置initialv.最初的，初步的delayn.耽擱bookletn.小冊(cè)子gamen.野味themen.主題FunctionAdministrationThemainobjectofthesalesadminstrationmanageristosellthefunctioncateringfacilitiesofanestablishmenttoaclientand,wherenecessary,tomaketheinitialapproachandcontact.Afterthistheclientisreferredtothebanquetingmanagerconcerned.宴會(huì)管理宴會(huì)經(jīng)理Owingtothevariedmake-upofeachfunctionsuiteinthevariousestablishmentsthesalesadministrationmanagermusthaveanextensiveknowledgeofroomspecifications,size,lightswitches,electricpoints,heightsofdoorways,maximumfloorloadsandsoon.Thisenableshimorhertogivepositiveandnegativeanswerstoanyrequestsattheinitialmeetingwithaclientwithoutcausinganydelaytoeitherparty.宴會(huì)間地板承重Acertainapproachisrequiredwhenmeetingaclient,whomustbemadetofeelateaseimmediately.Thefirstthingtodetermineishowmuchtheclienthasavailabletospendperhead,andtodecidewhetherrequestscomewithinthatparticularpricerange.Ifnot,thismustbemadeclearrightfromthestart.Theclientisusuallygivenabookletofmenustostudybythesalesadministrationmanager.Thesemustbewellpresentedandthereforeactasagoodsellingpointfortheestablishmentconcerned.Themenusandpricerangesshouldbevariedwithachoiceforeachseasonoftheyeartoincludesuchseasonablefoodsasgame.感到舒暢賣點(diǎn)

Thesalesadminstrationmanagermustalsobeapersonofideas.Forveryspecialoccassionsheorsheshouldbeabletomakesuggestionsforthatfunction.Forinstanceathememightbeintroducedtobecarriedthroughoutthemeal.A.ReadthepassageandthenmarkthefollowingstatementsT(True)orF(False):()Thesalesadminstrationmanagerwillcontacttheclientsandarrangeeverythingforthem.()Thesalesadminstrationmanagershouldhaveaknowledgeofthehotelanditsfacilities.()Thebanquetmanagerwillonlycareaboutthefoodarrangement.()Allarrangementshouldbebasedontheexpensestheclientscanoffer.()Themenuandpriceshouldfollowthechangeofthetime.()Anyfunctioncateringshouldhaveathemetocarryout.Key:FTFTTTB.PutthefollowingintoChinese:Themainobjectofthesalesadminstrationmanageristosellthefunctioncateringfacilitiesofanestablishmenttoaclient.銷售經(jīng)理的主要目標(biāo)是把本店的宴會(huì)設(shè)施推銷給客戶。Thesalesadministrationmanagermusthaveanextensiveknowledgeofroomspecifications,size,lightswitches,electricpoints,heightsofdoorways,maximumfloorloadsandsoon.銷售經(jīng)理必須對(duì)房間規(guī)格、大小、開關(guān)位置、電源、門廊高度、地面容積等等，有深入的了解。Thefirstthingtodetermineishowmuchtheclienthasavailabletospendperhead,andtodecidewhetherrequestscomewithinthatparticularpricerange.第一件要決定的事是客戶愿意每人花費(fèi)多少資金，再?zèng)Q定在此價(jià)格范圍內(nèi)客戶的要求。Themenusandpricerangesshouldbevariedwithachoiceforeachseasonoftheyear.菜單內(nèi)容和價(jià)格范圍隨四季而選擇變化。GroupWork

ArrangingafunctioneventStep1Dividetheclassintofourgroups.Assignonerolecardtoeachgroupatrandom.Step2Askeachgrouptodecideontheirownarrangementoftheeventindetail.Eachgroupissupposedtoproduceastationplan,abanquetmenu,materialsandequipementlistifnecessary.Groupmembersshouldtrytheirbesttoreachareasonablearrangement.Step3After15minutes,inviterepresentativesfromallgroupstoreporttheirplanandpresenttheirreasonsforit.Step4Closebyaskingtheothergrouptostatetheiropinionstothearrangement.RoleCardAWedding100guestsRequirements:WesternWeddingFloraarrangementInvitationcardWeddingreceptionmenuPriestandbridemaidsWeddingcakeRingpillow任務(wù)卡花卉布置牧師和伴娘RoleCardBSeminar:HRDevelopmentinChina30guestsRequiements:

RegistrationSignboardforeachsession15minutesTeaBreakinthemorningandafternnoonChineselunchfor30personsMeetingfacilitiesarrangementRoleCardCCocktailParty50guestsRequirements:StandingstyleLivemusicbandAVfacilitiesDancefloorSurprisegiftsDrinkinglist指雞尾酒會(huì)形式RoleCardDFashionShowAbout400Requirement:StagearrangementMake-uproomformodelsLightandLaserfacilitesVIPseatingJournalistareaRefreshmentservicePromotioncorneratentrance時(shí)裝秀燈光布置指飲料點(diǎn)心服務(wù)Writing宴會(huì)任務(wù)