1Accommodation2CateringServices1AccommodationLead-inⅠ

The____________ofthedecoration,service,____________andambianceofeachhotelisexpressedinstars,fromonetofive.One-starhotelsare____________witharational____________.Theroomsarecleananddecoratedwithbasic____________includingbeds,tables,chairsandbedsidetables.Two-starhotelsarecheapand________________issimple.Therearealwaystelephonesandtelevisionsintherooms.Three-starhotelsaremoderatelevelandprovide____________ofservice.Roomsare____________withair-conditioners,privateshower,IDD,DDD,etc.Four-starhotelsarefirst-classaccommodationswithanemphasisonluxury,____________,premiumcustomerserviceandperfectfacilities.Five-starhotelsareworld-classprovidingthehigheststandardsof____________,convenienceandconsideratepersonalservice.01Listentothepassageandfillinthemissinginformationyouhaveheard.rankingamenitiessmall-sizedlayoutfurnitureaccommodationspeciousgood-qualityhospitalitycomfortLead-inⅠ02Listentothepassageagainandanswerthefollowingquestions.(1)Whatdoesthepassagemainlytalkabout?(2)Whatwillyoutakeintoconsiderationwhenyoubookaroominahotel?TaskDescriptionⅡhotelrestaurantoutdoorswimmingpool

hotelguestroomhotelbar

Hotels

canbeclassifiedintodifferentcategoriesaccordingtotheirlocations,typesofservicesofferedandmarketpricelevels.Theymaybecityhotels,resorthotels,airporthotelsandfreewayhotels;ortheymaybeluxuryhotels,conventionhotelsandbudgethotels;also,theymaybe“star”hotelsrangingfromonetofive.TaskDescriptionⅡ

Thehotel,asahomeawayfromhome,isoneofthreemainstaysfortourism.Itisresponsibleforprovidingguestaccommodation,mealsandotherservices.Itplaysanimportantroleinsatisfyingtravel.

Thefrontofficedepartmenthasthemostopportunitiestogetinfullcontactwithguests.Itoffersvariousservices,whichconsistofroomreservation,check-inandcheck-out,airporttransfers,parkingcars,etc.Alltheseconsiderateserviceswillbringguestsintimatecomfortandleavethemagoodimpressionofthehotel.Thehousekeepingdepartmentisoneofthecoresectionsofthehotel.Tokeepguestroomsandpublicareascleanisafundamentalserviceitoffers.Othermainservicesincluderoomservice,turn-downservice,maintenanceserviceandlaundryservice.TaskDescriptionⅡ

Thefoodandbeveragedepartmentoffersmealsforguests.Generally,hotelsserveabuffetbreakfast.Fordinner,therearedifferentstylesofrestaurants.GuestscanenjoyWesternfoodortryaChineserestaurant,andtheycaneventrysomelocaldishesanddrinks.Thereareotherleisureandentertainmentfacilitiesinthehotel,suchasabeautysalonandfitnesscenter.Alltheseamenitiescombinedwithfirst-classservicemakeguestshaveapleasantstayatthehotel.TaskDescriptionⅡaccommodation n.

膳宿，住處category n.

種類，類別intimate adj.

親密的；舒適的amenity n.

便利設施rangefrom…to 在……和……之間變化或變動consistof 由……組成roomreservation 客房預訂check-in 登記入住check-out 結賬離開（退房）roomservice

客房服務，送餐服務turn-downservice 開夜床服務maintenanceservice 維修服務laundryservice 洗衣服務beautysalon 美容院WordsandExpressionsTaskDescriptionⅡSituationalPracticeⅢ01Dialogue1MakingaRoomReservationScene:Thetourguide,TonyChenfromXingtianxiaTravelAgencyisreservingguestroomsfortouristsoverthetelephone.HeismakingagroupreservationfortwentytouriststostayinBeijingforfourdays.(R:Receptionist;T:TonyChen)R: HiltonBeijingWangfujingreservationdesk.HowmayIhelpyou?T: IamcallingfromXingtianxiaTravelAgency.I’dliketomakeareservationatyourhotel.R: Whatkindofroomwouldyoulike,sir?Wehavesinglerooms,doublerooms,standardrooms,familyrooms,standardsuitesanddeluxesuitesindifferentstyles.T: I’dliketobook16singleroomsand2doubleroomsfromOctober3rdtoOctober6th.R: Wouldyoulikebreakfast?T: Yes.SituationalPracticeⅢ01Dialogue1MakingaRoomReservationR: Holdon,please!Iwillcheckifthereareroomsavailableforthosedays.T: OK.

R: Sorrytohavekeptyouwaiting,sir.Wewillhaveroomsavailableforthosedays.T: Howmuchdoyoucharge?R: Thecurrentrateforasingleroomis450yuanpernight,and850yuanforadoubleroompernight.SituationalPracticeⅢ01Dialogue1MakingaRoomReservationT: Well,doyouofferaquantitydiscount?R: Yes.Weofferaspecialrateforagroupreservation.Yourroomsarechargedatthepreferentialratewithafortypercentdiscount.T: Thatsoundsgreat.Iwilltakethem.Bytheway,I’dliketohaveallroomsonthesamefloorifpossible.R: Roomsonthesamefloorarepreferred.MayIhaveyourname,please?T: TonyChen.C-H-E-N.R: Thankyou,Mr.Chen.Andwhattimewillyoubearriving,Mr.Chen?SituationalPracticeⅢ01Dialogue1MakingaRoomReservationT: Around5:00p.m.R: Verywell,Mr.Chen.16singleroomsand2doubleroomsincludingbreakfastfromOctober3rdtoOctober6th.AmIcorrect,Mr.Chen?T: Yes,thatisright.R: Thankyouforcalling,Mr.Chen.You’llbeexpectedtobeherethen.Good-bye.T: Bye.SituationalPracticeⅢ01Dialogue1MakingaRoomReservationSituationalPracticeⅢWordsandExpressiondouble adj. 雙的standard adj. 標準的suite n. 套間available adj. 能得到的，能被利用的quantitydiscount 大批量折扣specialrate 優惠價SituationalPracticeⅢSimulationTraining

Situation:

You,atourguideofABCTravelAgency,arereceivingacallfromGeorgeSmith,aforeigntourist.Hewantstobookadoubleroominafive-starhotelforthreedaysthroughthetravelagency.Youaregoingtomakeatelephoneconversationwithhim,andyourtalkshouldincludeinformationaboutroomtype,dates,rates,etc.SituationalPracticeⅢ02Dialogue2Check-inScene:ThetourguideTonyChenfromXingtianxiaTravelAgencyischeckingintheguestsatthefrontdesk.(R:Receptionist;T:TonyChen)R: Goodafternoon,sir!WelcometoHiltonBeijingWangfujing.CanIhelpyou?T: Yes.Ihaveareservationfor4nights.MynameisTonyChen.R: Onemoment,please.Iwillcheckthereservationrecord.MayIseeyourconfirmedfax?T: Yes,hereyouare.SituationalPracticeⅢR: Mr.Chen…Yes,wehavearecordofyourreservationhere.Itis16singleroomsand2doubleroomsfromOctober3rdtoOctober6th.Isthatright?T: Yes.Aretheyonthesamefloor?R: Yes,theyare.MayIseethepassportsoftheguests?T: Sure.Heretheyare.R: WouldyoupleasefilloutthisformwhileIpreparetheroomcardsforyou?T: OK.Hereyouare.R: Verygood,Mr.Chen.Theseareyourroomcards.Pleaseshowthemtothefloorattendant.Shewillarrangetherestforyou.Thebellboywilldeliveryourluggagetoyourrooms.02Dialogue2Check-inSituationalPracticeⅢ02Dialogue2Check-inT: Thanksalot.Bytheway,we’dliketohaveamorningcallat7:00tomorrowmorning.R: OK.IsthereanythingelseIcandoforyou?T: Yes.Whereisthebreakfastserved?R: ThebreakfastisabuffetservedintheRoseHallonthefifthfloor.Thebusinesshourisfrom6:00to10:00.T: Thankyou.R: Youarewelcome.Wehopeyoucanenjoyyourstayhere.WordsandExpressionsSituationalPracticeⅢreservation

n. 預定record

n. 記錄bellboy

n. 行李員；侍者buffet

n. 自助餐floorattendant

樓層服務員morningcall

叫醒服務businesshour

營業時間SituationalPracticeⅢSituation:YouarealocaltourguideforABCTravelAgency.Nowyouarehelpingthegroupcheckin.Theconversationisbetweenyouandthereceptionist.Youshouldknowdetailsaboutthehotel’slocation,dinnertimes,restaurants,etc.SimulationTrainingIHG(InterContinentalHotelsGroup)isaglobalhotelcompanywhosegoalistocreateGreatHotelsGuestsLove.Ithasmoreguestroomsthananyotherhotelcompanyintheworld—that’smorethan660,000roomsinover4,400hotelsinnearly100countriesandterritoriesaroundtheworld.CaseStudyⅣ

InterContinentalHotelsGroup01Reading

Itoperatesninehotelbrands—InterContinental,CrownePlaza,HotelIndigo,HolidayInn,HolidayInnExpress,StaybridgeSuites,CandlewoodSuites,EvenHotelsandHUALVXE.Theninehotelbrandsincludesomeofthemostwell-knownandpopularhotelsintheworld.Ithasbuiltupaportfoliothatcoverseverythingfromluxuriousupscalehotelsintheworld’smajorcitiesandresortstoreliablefamily-orientedhotelsthatoffergreatserviceandvalue.Thisdiverseportfoliomeansthatithastheflexibilitytorespondtomosttypesofhoteldevelopmentopportunities.Andwhetherguestsaretravelingforbusinessorleisure,honeymoonsorfamilyvacations,therearehotelssuitableforthem.CaseStudyⅣ

InterContinentalHotelsGroup01ReadingGoalItwantstogrowbymakingitsbrandsthefirstchoiceforguestsandhotelowners.StrategyItsstrategyistofocusthehotelindustry’sstrongestoperatingsystemonthebiggestmarketsandsegmentswherescalereallycounts.CaseStudyⅣ

InterContinentalHotelsGroup01Reading

StrategicPriorities

Theyincludeimprovingtheperformanceofitsbrands,generatingexcellentreturnsfromthehotels,makingfulluseofmarketresources,investinginthebusinesscapabilitiesofitsemployees,andbuildingstrongpartnershipswithinthecompanyandwithhotelmanagersacrosstheworld.BusinessModel

Itoperateshotelsinthreedifferentways—franchising,managingandowning.Itsbusinessmodelfocusesonmanagingandfranchisinghotels,whileitsbusinesspartnersownthebricksandmortar.CaseStudyⅣ

InterContinentalHotelsGroup01ReadingWinningWays

IHG’sWinningWaysarehowitbehaveseveryday—asetofbehaviorsbasedonitsvaluesarehelpingitbecomeoneoftheverybestcompaniesintheworld,whichincludedoingtherightthing,beingsensitivetoothers,aiminghigher,embracingdifferences,andworkingbettertogether.CaseStudyⅣ

InterContinentalHotelsGroup01Readingterritory n. 領域，版圖，范圍operate v. 經營，操作brand n. 商標，牌子portfolio n. 投資組合luxurious adj. 奢侈的；豪華的upscale adj. 高端的，高消費的resort n. 度假勝地family-oriented adj. 以家庭為中心的diverse adj. 不同的，多種多樣的

WordsandExpressionsCaseStudyⅣ01Reading

WordsandExpressionsReadingⅣflexibility n. 適應性，靈活性strategy n. 策略，戰略segment n. 部分priority n. 優先，優先權partnership

n. 合作關系；伙伴關系franchise

v. 給予特許經銷權bricksandmortar （尤指視為投資的）房產（1）What’sthefullnameofIHG?（2）WhatisthegoalofIHG?（3）CanyounametheninehotelbrandsownedbyIHG?Whatarethey?

Answerthefollowingquestionsbasedonthetext.1CaseStudyⅣ02Post-readingActivitiesInterContinentalHotelsGroup.Itwantstogrowbymakingitsbrandsthefirstchoiceforguestsandhotelowners.Yes,Ican.TheyareInterContinental,CrownePlaza,HotelIndigo,HolidayInn,HolidayInnExpress,StaybridgeSuites,CandlewoodSuites,EvenHotelsandHUALVXE.(4)WhatarethethreebusinessmodelsofIHG?(5)WhyisIHGasuccessfulstoryinhotelindustry?

Answerthefollowingquestionsbasedonthetext.1CaseStudyⅣ02Post-readingActivitiesFranchising,managingandowning.(omitted)(1) IHGisthelargesthotelintheworld.(2) IHGhasninehotelbrands,allofwhichareluxuriousupscalehotels.(3) IHGattachesgreatimportancetoimprovingtheperformanceofitsbrands,butpayslittleattentiontothecultivationofstaff’sabilities.(4) AllhotelsincludingIHGoperateonthreemodels.(5) PursuinghighergoalsisoneofthevaluesofIHG.Decidewhetherthefollowingstatementsaretrue(T)orfalse(F)basedonthetext.2CaseStudyⅣ02Post-readingActivitiesTFFFT(1)frontofficedepartment

(2)roomreservation

(3)preferentialrate

(4)checkin

(5)checkout

(6)housekeepingdepartment

(7)roomservice

(8)turn-downservice

(9)maintenanceservice (10)morningcallservice(11)laundryservice(12)food&beverageservice(13)roomtype(14)roomfacilities(15)roomrate(16)buffetbreakfast(17)beautysalon(18)fitnesscenter(19)entertainmentfacilities(20)groupreservation

Readthefollowingtermsandmatcheachwithitsproperdefinition.3CaseStudyⅣ02Post-readingActivitiesA.客房設施B.娛樂設施C.健身中心D.美容院E.自助早餐F.房型G.房價H.餐飲部I.客房部J.入住登記K.退房L.叫早服務M.開夜床服務N.維修服務O.前廳部P.客房預定Q.優惠價R.客房服務，送餐服務S.洗衣服務T.團體預定OPQJKIRMNLSHFAGEDCBT(1) TheHotel,ashomeawayfromhome,isoneofthreemainstaysfortourism.(2) Theymaybethecityhotels,resorthotels,airporthotelandfreewayhotels;ortheymaybeluxuryhotels,conventionhotelsandbudgethotels;also,theymaybe“star”hotelsrangingfromonetofive.TranslatethefollowingEnglishintoChineseorfromChineseintoEnglish.4CaseStudyⅣ02Post-readingActivities酒店，作為家外之家，是旅游業的三大支柱之一。它們可以是城市酒店，度假酒店，機場酒店和高速公路酒店；或者它們也可以是奢華酒店，會議酒店和經濟型酒店。另外，它們還可以以“星”從一到五進行劃分。(3) Wehavesinglerooms,doublerooms,standardrooms,familyrooms,standardsuitesanddeluxesuitesindifferentstyles.(4) Iwillcheckifthereareroomsavailableforthosedays.(5) Doyouofferaquantitydiscount?TranslatethefollowingEnglishintoChineseorfromChineseintoEnglish.4CaseStudyⅣ02Post-readingActivities我們有不同風格的單人間，雙人間，標準間，家庭房，標準套間和豪華套間。我將為您確認那幾天是否有房。你們對大量訂房提供折扣價嗎？(6) 早上好，先生！有什么可以為您效勞的嗎?(7)

您打算住多久?(8)

請稍候，我查一下那幾天是否有空房。TranslatethefollowingEnglishintoChineseorfromChineseintoEnglish.4CaseStudyⅣ02Post-readingActivitiesGoodmorning,sir!WhatcanIdoforyou?Howlongwouldyouliketostay?

Holdon,please.Iwillcheckwhetherthereisaroomavailableduringthosedays.(9)

先生，可以出示您的護照嗎?(10)今天的房價是單人間每晚450元人民幣，雙人間每晚850元人民幣。TranslatethefollowingEnglishintoChineseorfromChineseintoEnglish.4CaseStudyⅣ02Post-readingActivitiesSir,couldyoupleaseshowmeyourpassport?Thecurrentrateforasingleroomis￥450pernight,and￥850foradoubleroompernight.

Makeapresentationofthefacilitiesandservicesprovidedbyahotel.Oralpresentation.5CaseStudyⅣ02Post-readingActivities

住宿登記卡是客人在酒店前臺辦理入住登記手續時按要求填寫的一份個人信息表格。通常包括姓名，性別，出生年月，國籍，證件及號碼，入住和離店時間，付款方式等信息。RegistrationCard(住宿登記卡)PracticalWritingⅣPracticalWritingⅣSampleREGISTRATIONCARDSURNAMEFIRSTNAMECHINESENAMEHOMEADDRESSBUSINESSADDRESSNATIONALITYPASSPORTNUMBERVALIDUNTILVISANUMBERVALIDUNTILDATEOFBIRTHSEXDATEOFARRIVAL

DATEOFDEPARTURENAME,ADDRESS&OCCUPATIONOFRELATIVESINCHINA

RoomRateplus10%servicecharge□Yes□No□PersonsBreakfastNO.□No□One□TwoPracticalWritingⅣSample續表ONCHECKINGOUT,MYACCOUNTWILLBESETTLEBY:□CASH

□TRAVELER’SCHECK□AMERICANEXPRESS□VISA□MASTERCARD□JCBCARD

□GREATWALLCARDRemarksReceptionistSafedepositboxesareavailableforhotelguestsfreeofcharge.Thehotelisnotresponsibleforthesafetyofanyvaluablesintherooms.Guest’ssignature:Haveyoueverstayedatthishotelbefore?□Yes

□NoPracticalWritingⅣSimulationTraining

Mr.andMrs.SmithareAmericans.TheycametoChinaonvacations.TheyarrivedinXi’anonJuly7thandplannedtostayfor7days.Theyreservedadoubleroomwithbreakfastthroughatravelagency.Pleasehelpthemfillintheregistrationcard.SituatedinCausewayBay,oneofHongKong’smaincommercialandshoppingdistricts,RegalHongKongHotelisa5-minuteridefromtheHongKongConventionandExhibitionCenter,andjust45minutesfromHongKongInternationalAirport.Thearchitectofthisbuildingisawell-knownEuropeandesigner.HecombinedtheeleganceofEuropewiththewarmthofOrientalhospitalityinthisBaroque(巴洛克)building.Awarmwelcomeisonlythebeginningofthegreatestregalexperience,inwhichclassicalcomforts,contemporaryamenitiesandfirst-classservicecombinetoensureyourstayisatrulymemorableone.TheinternationalstandardRegalHongKongHotelofferscomfort,convenienceandorientalhospitalitytobusinesstravelers,exhibitiondelegatesandtourists.KnowledgeExpandingⅥRegalHongKongHotelThehotelhas31floorsand425roomsinall,whichconsistsof1presidentialsuite,20deluxesuites,100standardsuites,254twinroomsand50singlerooms.EachguestroomistastefullyfurnishedtothehigheststandardandmayoffersweepingviewsofVictoriaPark,HongKongHarborandthebustlingcitybelow.Thehotelhasonefitnesscenterfeaturingawell-equippedgymnasium,saunaandsteambathfacilities,andmessageservice.ItalsohasaRomanesquerooftopswimmingpoolwithpoolsidesnackandbeverageservice.Itsbusinesscenteroffersafullrangeofsecretarialservices,telecommunications,PCworkstationsandbusinessequipmentrentals.Thehotelhasdifferentkindsofconferencefacilities,suchastheRoyalBallroom,whichcanbesetintheaterstyle,classroomstyleandbanquetstyle.KnowledgeExpandingⅥRegalHongkongHotelThehoteloffersmanykindsofdiningoptions.The120-seatworld-renownedItalianrestaurantZeffirinoRistoranteislocatedonthetopfloorofthehotelwithaviewofthemagnificentsea,servinglunchanddinner.Locatedonthe1stfloor,CafeRivoli,withacapacityof200seats,isapopularpricedrestaurantprovidingawiderangeofAsianandinternationalfavoritesfeaturedinthedailybreakfast,lunchanddinnerbuffets.Anextensivea-la-cartemenuisalsoavailable.RegalPalace,onthe3rdfloor,has500seats.ItisafineChineserestaurantofferingcreativeandbest-knowntraditional“PalaceFood”.Thehotelhas24-hourroomservicewithanall-daymenuandmidnightsnacks.“Firstservice,firstfacilities”isthehotel’spurpose.First-classfacilitieswithfirst-classservicemakeitoneofthefirst-classhotels.KnowledgeExpandingⅥRegalHongkongHotel2CateringServices

InChina,cookingisconsideredbothasa____________andan____________.__________________yougointheworld,youcanfindChinesefood.ButsometimesvisitorstoChinaaresurprisedtofindthatthefoodhereisnotthesameasthe“Chinesefood”theyhaveathome.Thatisbecausetherearesomanydifferent________ofChinesecuisine.Forexample,Beijingisfamousforits“__________________”,whichdatesfromtheMingandQing____________.InBeijing,youcanenjoy____________Mutton,____________Dumplings,Dragon’sBeardNoodles,MungBeanCake,andofcourse,BeijingRoastDuck,aswellasmanyotherlocalspecialties.AndbecauseBeijingisthecapital,themostfamousdishesfromalloverChina____________inrestaurantshere.Lead-inⅠ01Listentothepassageandfillinthemissinginformationyouhaveheard.skillartNomatterwherestylesImperialCuisineDynastiesInstant-boiledSteamedcanbefound(1)WhatdoyouthinkofChinesefood?(2)Canyounamesomelocalfoodinyourhometown?Lead-inⅠ02Listentothepassageagainandanswerthefollowingquestions.TaskDescriptionⅡ

sweetandsourspareribsstewedchickenwithmushroom

mapotofufishfiletsinhotchilioil

ChineseculinaryartisabrilliantflowerofChineseculture.Itisfamousforitsvarietyofcolors,aromaticflavorsandexcellenttaste.Tomaintainthesedistinctions,weneedtopayattentiontothefollowingaspects.First,rawmaterialsshouldbeextensive,suchaspoultry,vegetable,game,soybeanproducts,seafoodandfruitsshouldbeparticularlyselectedandcombined.TaskDescriptionⅡ

Andthen,thegiveningredientsshouldbecutintodifferentshapesaccordingtodifferentcookingtechniques.Also,variouskindsofseasoningsshouldbeaddedattherighttimeandattherightamount.Last,timeandtemperaturearealsodecisivefactorsthatshouldbeconsidered.Allofthesefactorscontributetotherightflavor.Generallyspeaking,thereareeightmajorcuisinesinChina.Shandongcuisineemphasizes

aroma,freshness,crispnessandtenderness.Shallotsandgarlicarefrequentlyusedasseasonings.Sichuancuisineiswell-knownforitsaromaticandspicysauces.Guangdongfoodusesmanyingredientstomakeitfresh,tenderandcrisp.Huaiyangcuisinestressesthenaturalflavors.TaskDescriptionⅡTaskDescriptionⅡ

Thedishesarestrongbutnotgreasy,lightanddelicate.Anhuicuisinechefsaregoodatbraisingandstewing.Hunancuisineischaracterizedbythickandpungentflavors.Zhejiangcuisinewinsitsreputationforfreshness,tenderness,softness,andsmoothness.Fujiancuisineisrenownedforitsselectedseafood,beautifulcolorsandmagicalflavorsofsweet,sour,saltandfragrant.Tastingthelocalcuisineshouldalwaysbeanimportantpartofapleasanttour.Aguideshouldknowaboutguests’eatinghabitsanddietaryrestrictionsbeforearrangingmeals.Foodsthatmaycauseallergicreactionsshouldbeavoided.TaskDescriptionⅡaromatic

adj. 芳香的，有味的poultry

n. 家禽game

n. 獵物，野味soybean

n. 大豆，黃豆ingredient

n. （烹調的）原料，成分decisive

n. 決定性的emphasize

v. 強調aroma

n. 芳香crispness

n. 酥脆tenderness

n. 細嫩；柔軟shallot

n. 蔥garlic

n. 大蒜seasoning

n. 調味品；佐料

WordsandExpressionsTaskDescriptionⅡgreasy

adj. 油膩的braise

vt. 燉stew

vt. 燉；蒸pungent

adj. 辛辣的；刺激性的smoothness

n. 光滑culinaryart

烹飪藝術contributeto

有助于dietaryrestriction

飲食限制allergicreaction

過敏反應

WordsandExpressionsSituationalPracticeⅢScene:Mr.Smithandhiswifecometoarestaurant.Theytaketheseatsbythewindow.Thewaiterhandsthemenutothem.Mr.Smithislookingatthemenu.Afewminuteslater,thewaitercomestotaketheirorder.(Mr.S:Mr.Smith;Mrs.S:Mrs.Smith;W:Waiter)01Dialogue1OrderingDishesW: Excuseme,sir.Areyoureadytoordernow?Mr.S: Yes,it’sourfirsttimeinChina.Couldyourecommendsomelocaldishes?W: Yes,sir.Wouldyouliketohaveasetcourseoralacarte?Mr.S: Eitherwilldo,butitmustbelocalflavor.W: Yes,sir.OurrestaurantisfamousforSweetandSourShrimp,FriedFishSliceswithWine,MustardGreenTender,andPepperSaltFreshSquid.Theyareallourspecialties.Manyguestscometoourrestauranttotastethem.Mr.S: Good.Iwillhavethem.Bytheway,isthereanysoup?W: Whatkindofsoupwouldyoulike,sir?Mr.S: I’dliketohaveatryforsomethingspecial.Canyoumakeanysuggestions?SituationalPracticeⅢ01Dialogue1OrderingDishesW: Isuggestthechef’sdelight,BambooSeafoodSoup.It’sdeliciousandworthatry.Mr.S: OK.I’lltakeit.W: Anythingtodrink,sir?Mr.S: Well,wedon’tknowwhattodrink.Maybeyoucangivesomerecommendations?W: WhataboutWuliangye,sir?It’soneofthemostfamousliquorsinChina.Itsmellsgoodandmanyguestsspeakhighlyofit.Mr.S: OK,Iwilltakeone.SituationalPracticeⅢ01Dialogue1OrderingDishesW: Howaboutyou,madam?Mrs.S: I’dlikeaglassoforangejuice.W: Yes,madam.You’veorderedSweetandSourShrimp,FriedFishSliceswithWine,MustardGreenTender,PepperSaltFreshSquid,abottleofWuliangyeandaglassoforangejuice.AmIright?Mr.S: Yes,exactly.W: Thankyou,sir.Yourdishwillbeservedin15minutes.SituationalPracticeⅢ01Dialogue1OrderingDishes

WordsandExpressionsSituationalPracticeⅢrecommend

v. 推薦alacarte

單點liquor

n. 白酒Sweet&SourShrimp

酸甜咕嚕蝦FishSliceswithDregsofWine

糟溜魚片MustardGreenTender 上湯芥菜膽PepperSaltFreshSquid

椒鹽鮮魷BambooSeafoodSoup

竹笙海皇羹

SimulationTrainingSituationalPracticeⅢSituation:Mr.WhiteisorderingatHangbaocaiRestaurant.Hewantstotastesomelocaldishes.You,asawaiter,needtointroducesomehousespecialtiestohimandhelphimorderdishesanddrinks.SituationalPracticeⅢScene:You,awaiterattheQuanjudeRoastDuckRestaurant,aretakingordersfortheguestsandexplaininghowtocookaroastducktothem.(W:Waiter;G:Guests)02Dialogue2IntroducingFeaturesofTypicalDishesSituationalPracticeⅢ02Dialogue2IntroducingFeaturesofTypicalDishesW: Goodevening,madam.MayItakeyourordernow?G: Yes.WearevisitorsfromEngland.ItissaidthatQuanjudeRoastDuckisamongthebestifwewanttotasteroastduckinBeijing.Isthattrue?W: Yes,thatisright,madam.Wouldyouliketoorderone?G: We’dliketogiveitatry.Bytheway,couldyoutellmehowaroastduckiscookedhere?W: Sure,madam.Theduckisbastedandroastedtillcrisp-brown,thenservedwithsweetbeansauceandastickofwhitescallion.SituationalPracticeⅢ02Dialogue2IntroducingFeaturesofTypicalDishesG: Itsoundsgreat!W: Wouldyoulikeanyotherdishes?G: Yes.Couldyougiveussomerecommendations?

W: Sure,madam.Ourrestaurantisfamousfortheduck.Besidesroastduck,weofferotherdishesmadewithduck.G: Whatarethey?W: Theyincludestir-friedduckintestines,boiledduckliverinbrine,roastduckbonewithspicedsalt,duck’swebwithmustardsauce,springrollwithduckmeal,etc.Theirintroductionsareonthethirdpageofthemenu.G: Oh,heretheyare.Itisamazing!Theduckcanbecookedinsomanyways.W: Whatareyougoingtoorder,madam?SituationalPracticeⅢ02Dialogue2IntroducingFeaturesofTypicalDishesG: I’dliketoorderstir-friedduckintestines,duck’swebwithmustardsauceandspringrollwithduckmeal.W: Verygood,madam.Wouldyoulikesomethingtodrink?G: Beer.Tenbottles,please!W: Whichbranddoyo