Roomtohaveagreatstart成的開GroupCoordinator隊(duì)協(xié)調(diào)員HotelLevel:店級：JobBand:位級：

IV五88

Department:門：ReportsTo:屬級

Division務(wù)FrontOfficeManager廳經(jīng)OVERVIEW職位概述

Responsibleforattendingtoneedsofhotelgroupguests,includingtheroomallocation,billco-ordinationandattendingtotheirneedswhilsttheyareguestsofthehotel.負(fù)責(zé)滿來酒店團(tuán)隊(duì)客的各種求，包安排客、協(xié)調(diào)單以及決住宿間的一需要。AtInterContinentalHotels&Resortswhichmeansweyouto:

wewantourgueststofeelspecial,cosmopolitanandIntheKnow

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,beingattentiveandtakingownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在酒及假，我們望賓客覺風(fēng)格特、時(shí)現(xiàn)代和入洞悉這意味們需要：

親切、滿自信體現(xiàn)尊來展現(xiàn)有力你。理解和測賓客需要、到細(xì)心到、具人翁精、把事辦好，持注下見多識、分享歷、展你的風(fēng)來創(chuàng)造人感覺別的時(shí)，做到令人難。DUTIESANDRESPONSIBILITIES工作職責(zé)

Prepareforeachgrouparrival,preparegrouphistory,billinginformation,deposits,filing,VIPinformation,correspondence,etc.;interactwithcontactsasneeded.Correctlyrecordgrouproomsandrevenueinthepropertymanagementsystem.準(zhǔn)備每團(tuán)隊(duì)抵，準(zhǔn)備隊(duì)記錄帳單信，押金檔案，賓信息信件等；必要參與預(yù)聯(lián)絡(luò)工作在酒店理系統(tǒng)正確的錄團(tuán)隊(duì)房和收。Processallgroupreservationrequests,changesandcancellationsreceivedbyphone,fax,e-mail,mail,internallyandthroughtravelplanners/corporations.Enterand/ormodifygroupblockinsystemtoensureinventory,staydates,cancellationpolicy,depositrequirement,andbookingarereflectedcorrectly.

處理所通過電，傳真電郵，函接收的內(nèi)部旅行策人或公發(fā)出的隊(duì)預(yù)訂求，變和取消。系統(tǒng)中入或更團(tuán)隊(duì)客預(yù)訂，?？头抗?yīng)，住日期取消規(guī)，押金求和預(yù)程序的正性。Maintainaccuratefilingsystemforgroupsandensurethatgroupistraced.維護(hù)團(tuán)檔案系的準(zhǔn)確，確保錄每個(gè)隊(duì)預(yù)訂

Createandgroupblocknotestoproviderelevantdatapertainingtoallgroupreservations,andcoordinatewithotherdepartmentsasneededtoprovidereservationinformationandgroupneedsasspecifiedincontract.建立并新團(tuán)隊(duì)訂記錄以便為有團(tuán)隊(duì)訂提供關(guān)數(shù)據(jù)按需要其它部協(xié)調(diào)預(yù)信息及絡(luò)中團(tuán)隊(duì)具體需。Provideandmaintainreportsandrecordsofallgroupsduringstayandafterdeparture,followuponanygroupinquiries.提供和留所有隊(duì)下榻離店后報(bào)告和錄，跟每個(gè)團(tuán)詢問。Stayabreastofcurrentrates,ratechangesandallpromotions,currentfacilities,services,hoursofoperation,etc.了解最房價(jià)，價(jià)變更所有促活動(dòng)，新設(shè)施服務(wù)，業(yè)時(shí)間。Attendpre-meetingplanningmeetingsorconferencesasneededorrequested.根據(jù)要和需求加會(huì)展計(jì)劃會(huì)。Respondtoguestorcomplaints.Communicateanyoutstandingguestrequestsorissuestomanagementthatmayrequireadditionalmonitoringorfollow-up.回復(fù)客的問題投訴。管理層通尚未決的需額外監(jiān)或跟進(jìn)客人要和問題Promoteworkandqualityservicethroughdailycommunicationsandcoordinationwithotherdepartments.通過每與其它門的交與協(xié)作促進(jìn)團(tuán)合作和質(zhì)服務(wù)Performotherdutiesasassignedsuchasrunningdailyreports,e.g.thecancellations,bookings,orarrivalsreports.執(zhí)行其分配給工作，打印每報(bào)告等取消，訂或抵報(bào)告。ACCOUNTABILITY責(zé)任范圍Numberofemployeessupervised–管理的員DirectN/A直接

無IndirectN/A間接

無Pageof4第2頁，4頁

AnnualOperatingProfit/PayrollBudget–年度經(jīng)營潤和薪金算

N/A無Metrics–主要績效標(biāo)

Completionofassignedtasks完成分給的工的情況Accuracyinroomsallocationrecord客房分記錄的確性DecisionMakingResponsibilities(DecisionRights)–決策職責(zé)決策﹣

WithinauthorityasassignedforHotelBandrole酒店職級所擁職權(quán)范QUALIFICATIONSANDREQUIREMENTS任職要求RequiredSkills–技能要求

Communicationskillsareutilizedsignificantamountoftimeinteractingwithothers;demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.擁有在他人交時(shí)大多時(shí)間所用的溝技能；全代表店，品和公司顧客，工和第方交往的力。ProficientinuseofMicrosoftOfficeandFrontOfficeSystem熟練使微軟辦軟件和臺系統(tǒng)Problemsolvingandorganizationalabilities具有解問題和織能力Qualifications–學(xué)歷

HighSchoolorVocationalCertificateinAdministration,Managementorequivalent具有酒行政管，酒店理或相的高中專業(yè)證。Experience–經(jīng)驗(yàn)

1yearsexperienceinfrontoffice/reservationsrelateddiscipline,oranequivalentcombinationofeducationandexperience.Pageof4第3頁，4頁

擁有年前臺或訂部工經(jīng)驗(yàn)，與此相的教育相關(guān)工經(jīng)驗(yàn)結(jié)的背景Thestatementsinthisjobdescriptionareintendedtodescribetheesse