1、精選優(yōu)質(zhì)文檔-傾情為你奉上精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)專心-專注-專業(yè)精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)酒店情景英語測試卷一.Translate the following phrases.(20 points)1.家外之家2.前廳 3.長途電話預訂4.多功能廳5.辦手續(xù)6.保齡球房7.普通航空信8.在外匯兌換臺9.兌換水單10.大堂副理11.in the peak seasons12.floor attendant13.soft berth14.walk-in guest15.shuttle bus16.special express17.an indoor patio

2、 with prehensive communication facilities19.a tough job20.settle accounts二.Put the following sentences into Chinese or English.(10 points)1.Could you give me the flight number, please, in case the planes late?2.We usually have high occupancies in the peak seasons.3.你準備用現(xiàn)金，還是用信用卡付款？4.我妻子還幾次被裝貨的電梯聲吵醒。

3、5.根據(jù)我們的規(guī)定，凡過中午十二點還沒騰出的房要收半天房金。三.complete the following dialogue.(30 points)1.A: _ .Could you change a room for me? B: _ ,sir? A:Theres something wrong with the window of Room 305.It _ and therefore I couldnt_. B:Im sorry to hear that . Ill ask somebody_. A:Thank you.But I think its better _. B:We do

4、nt have a spare room today. Ill _.Is that all right? A:Ok.Be sure _. B:certainly,sir.2.A:Reservations. _ ? B:Yes, Id like to book a room for my friend, Gary Smith. A: _? B:A double room with bath. _ ? A:Its 150 yuan. _ ? B:Ten days. A: _ ? B:On the 18th. A: _? B:No,thanks. A: _. B:Thats right.Thank

5、you. A:Thank you.Good-bye.四.Answer questions (20 points.)1. What is the aim of a hotel?2. Can you say something about the great importance of the Front Office?3. Please name some of the duties carried out by the Front Office staff.4. In order to fulfil the duties, What qualities should a staff have?

6、五.Role-play:(20 points)1 Work with your partner to make a dialogue by yourselves according to the following given scene.A: a host or hostess who is in charge of taking reservations for the restaurant.B: a guest. She wants to hold a party this weekend for his boyfriend, who has been promoted several

7、days before. She plans to invite some of their good friends to the party, so she needs a private room, some champagne, and some light music.Scene: The guest is told that there is no vacant private room available for the time she needs. But the host or hostess promises to try his or her best. At last, the guest is arranged in the main dining room