1、酒店專業術語簡寫酒店專業術語簡寫1分析分析 ABF: American Breakfast 美式早餐 AC: Account 帳/財務部 AD: Advance Deposit 預收定金 ADD: Address 地址 A&G: Administration & General Office (Executive Office EO) 行政辦公室 A/R: Accounting Receivable 應收部 ARR: Arrival 到店 AUTH: Authorization 授權 A/E (AX): American Express 美國運通卡 B4: Before 在之前

2、 BBQ: Barbeque 燒烤 BQT: Banquet 宴會 BC: Business Center 商務中心 BF: Breakfast 早餐CAS: Cash 現金CBF: Continental Breakfast 歐陸式早餐C/C: Credit Card 信用卡Cc: Carbon Copy 抄送CHBF: Chinese Breakfast 中式早餐CHQ: Cheque 支票 CHRG: Charge 收費C/I: Check In 入住CO.: Company 公司C/O: Check Out 退房COMP: Complimentary 免費CON: Concierge

3、禮賓部CTA: Charge To Agency 掛旅行社帳CTC: Charge To Company 掛公司帳CXL: Cancel 取消DC: Diners Club 大來卡DDD: Domestic Direct Dialing 國內直撥長途DEP: Departure 離店Dept: Department 部門DF&B: Director of F&B 餐飲總監DLX: Deluxe 豪華DM: Duty Manager 值班經理DNC: Do Not Change 請勿更改DND: Do Not Disturb 請勿打擾D/O: Due Out 預退房DOB: Da

4、te Of Birth 出生日期DOS&M: Director of Sales & marketing 市場營銷總監DOH: Director of Human Resources 人力資源總監DOR: Director of Rooms 房務總監Dr.: Doctor 博士GC: General Cashier 總出納GH: Guest History 客史資料G/L: Guest Ledger 客帳GM: General Manager 總經理GLM: Guest Loyalty Manager 忠誠客戶經理GLO: Guest Loyalty Officer 忠誠客戶主

5、任GRP: Group 團隊GTD: Guarantee 擔保GW: Great Wall Card 長城卡 No Show A reservation which is not honored and the hotel was not notified to cancel. NA: No Answer 無應答NB: No Baggage 沒行李NDP: No Deposit 無須押金No.: Number 號碼N/S: No Show 未到的預定PA: Public Area 公共區域PABX: Private Automatic Branch Exchange 程控交換機P/B: Pay

6、 By 由付款PCR: Priority Club Reward 優悅會P/F: Pay For 給付款PKG: Package 包價POA (P/A): Person Own Account 自付PP: Passport 護照PR: Public Relation 公關部PSB: Public Security Bureau 公安局P/U: Pick Up 接機PUR: Purchasing 采購部PYMT: Payment 付款方式RA: Room Attendant 客房服務員RC: Registration Card 住客登記卡RD: Road 路Reced: Received 收到R

7、M: Resident Manager 駐店經理Rm: Room 房間RO: Reservation Order 訂房單RS: Room Service 客房送餐服務RSVN: Reservation 預訂部RT: Rate 價格SEC: Security 保安部S/O: Sleep Out 外宿S&C: Sales & Catering 市場銷售部SMKG: Smoking 吸煙SPC: Special 特別SUP: Superior 高級 VIP Very Important Person VHR: Voucher 憑證 VS: VISA Card 維薩卡 VC: Vacant Clean