1、赤峰職業技術學院教案紙章節及課題日期與時數Unit 1, Advance Resrevation 1stAug 30th,2011 two periods目的要求1. To learn different types of room in hotel2. To know how should we say when having areservation3. To conclue some listening useful skills when havinglistening comprehesion重點與難點1. Different types of room in hotel and d

2、ifferent kinds ofprice2. In dialogue one and two, some blanks are difficult,justequipped, guaranteece, expeiration,room availability.教學方法Talking and listening課的類型Comprehensive class教具Computer and text book教學過程方法與教學內容及師生活動過程時間分配手段組織教學宣布上課，統計出勤并記錄.記入教2，學日志新課講解1. Introduction板書80'Have a brief dialo

3、gue practice with Ss to learn 內容their English basics.2. New knowledge in text.Part one, preparatory workMatch the word or words with the relervant picture.Lobby-B, traveler s check FTwin roomA, suite-DCredit card-E, triple roomCPart two, lisening inListening dialogue one and two three times respecti

4、vely.pay attention to the 3rd, 4th&5th blank in dialogue one & the 1st blank in dialogue two .Teach Ss to guess the words spell according to the pronuciation.Tell Ss to recite some phrases.Book a room,just a moment, special needs, what's the room rate?Be expected to do sth3. Different ro

5、om types in hotelSingle room, double room, twin room, triple room, outside room, connectin room, adjoiningroom, suite ( executive room, deluxe room,presidential room)4. what's the rate?Daily rate, special rateGroup rate本節小結3，復習鞏固3，布置作業2，Listening comprehesion is a little difficult for the studen

6、ts in this class. So I should be careful when teaching them. Maybe ,they should pay more attenion to the words learning.Learin room types and different prices on P 6Preview useful expression on P3課后評注：章節及課題日期與時數目的要求Unit 1, Advance Resrevation 2ndSep 1st, 2011 two periods1、 To learn some useful expre

7、ssions for AdvanceReservation &operator service重點與難點教學方法課的類型教具2、 Reading dialogue one & two in speaking out3、 To put the following into English1. learn use of different phrases2. make-up a dialogue on P7 according to the speaking out.Talking and listeningComprehensive classComputer and text

8、book教學過程時間分配教學內容及師生活動過程方法與手段組織教學2，課前復習5，新課講解75'宣布上課，統計出勤并記錄.課前提問Different room types in hotelPart one:useful expression for advance reservation and operator service1. may I help you?2. there is no charge for3. make an international call4. be listed in5. take a message6. what kind of room would y

9、ou like ?記入教學日志板書內容7 . just a moment, let me check if there's room available.8 . unfortunately, we've booked solid, but I could contact other hotels for you.9 . have a cancellation10 .we will need an advance deposit of $200.11 .who's the reservation for?12 .what's your occupation?13

10、.what's your address in your native country,please?14 .how long do you plan to stay?Part 2: : speaking outDialogue one: fully bookedDialogue two: revising the reservation.Part 3: ee: make-up a dialogue on P73'本節小結This class, we have learned some useful expression foradvance reservation and o

11、perator service. Ss should reacthem fluently, and try to use them when you need.復習鞏固Useful expression for advance reservation and operator3'service.布置作業Finish the exercise on P72，課后評注:章節及課題日期與時數目的要求重點與難點教學方法課的類型教具Unit one： advance resrevation- 3rdSep Gh, 2011 two periods1. to require Ss to expre

12、ss themselves freely and rightly when they work at the hotel.2. to learn advance reservationniss job responsibility.3. to know how to fill in a reservation enquiry cardIn order to make Ss express themselves freely and rightly teacher should try every means to catch their eyes in clas it s a chanllag

13、e to both Ss and teacher.Talking and practicingRevision classComputer and text book教學過程時間分配教學內容及師生活動過程方法與手段組織教學2，復習舊課15'宣布上課，統計出勤并記錄.1. different types of room2. different prices記入教學日志（本節課是復習課，34所以復習3.總經理4 .信用卡截止的有效期5 .給接通電話舊知識的內容、比重6. some useful expression for advance 占的略大reservation.一些）1. giv

14、e Ss ten minutes to finish E1 and E2新課講解65'on P 7.板書內容2. check E1offslacklow season淡季peak-seasonon season 旺季booking record-預定記錄guaranteed reservation-W 保證預訂no show-預訂客未到check-out time-退房時間walk -in guest-未預約的過路客shoulder season 邛季average room rate-平均房價VIP-貴賓3. check E2 ask Ss to read this short pa

15、ssage and understand the main idea of it.The advance reservationist belongs to thefront office department. She works at the front desk by the lobby. Her job responsibility includes answeing questions concerning reaervations, booking and assigning rooms for guests who request rooms in the hotel. She

16、also takes reservations, cancellations and revisons anc writes and sends ou the hotel's letters of confirmation. When a reservationist receives a reservation request she firscheck the hotel's booking situation and sees if the hotel has any vacancy during the specified period. If the hotel is

17、 able to accept the booking the reservationist would fill out a reservation form and record the information in a reservation diary.4. pay attention to de details to fill in a reservation enquiry card.There are some unfamiliar words in this passage.1 When Ss read it, they should turn the dictionary f

18、or help to understand the main idea.本節小結3，復習鞏固3，Deal with Exercises in unit oneLearn all the impointant points in unit one and try to suethem布置作業2，Make -up a dialogue with your partnerSituation:Ellen wang made a reservation for a single room from june 18 to june 21. she would like to revise the rese

19、rvation. The receptionist will answer the phone call and accept the revsion.課后評注：本單元學習結束，同學們的英文基礎很薄弱，另外，同學們學習英 文的興趣也不高。上課，似乎就是在應付差事。總體而言，狀態不 好。章節及課題日期與時數 s stUnit two checking in1Sep 8th ,2011 two periods目的要求1.to finish the prepartory work on P92.to listen to two dialogues about check-in3.learn some

20、 words and expreesions about check-in重點與難點1.to master some words and expressions about check-inespecially,register, recofirm, delegation, departure, pay in cash, pay by credict card, check-out time, morningcall, laundry service, arrival list教學方法talking and listening課的類型comprehensive class教具computer

21、and text book教學過程時間分配教學內容及師生活動過程方法與手段組織教學宣布上課，統計出勤并記錄.記入教學2，日志舊課復習Ask Ss to answer my question10'1. what should we greet your guest when they make a call?2. as a reservatinist, what should you do first if a guest give you a call to have a reservation?3. generally speaking, what necessary informa

22、tion you should get from your customers?新課講解1. Match the word or words with the板書內容70'relervant pcture.Passport C, ID cardD, operator- EBellboyA, key card-B, receptionists-F2) listening indialogue one: 1). registration, 2). private,3) . on holiday, 4). in cash, 5). departure注息這個對話中的句子：如Where wil

23、l you be going next?Are you going to pay in cash or by credit card?Can I reconfirm your departure date?Dialogue two: 1). Delegation 2). Sandard rooms 3). Check-out time 4). Breakfast coupons 5). Front desk 需要注意的句子：Is there any change in the number of your group?We'll arrange a morning call at 6:

24、20 a.m?W川 there beanything else?If there is any change, please notify the front desk.I hope you will have a nice stay with us.本節小結3，復習鞏固3，布置作業2，本節課學習了有關check-in的兩個聽力對話課卜需要大家復習有關的詞匯預習后面的 useful expression & speaking out課后評注：章節及課題日期與時數目的要求重點與難點教學方法課的類型教具Unit two :checking-in2ndSep l3h,2011two peri

25、ods1 . Grasp the terms and useful phrases in checking-in2 .Use sentence patterns in working situations3 .Make situational dialogues fluentlythe terms and useful phrases in checking-intalking and practicingcomprehensive classcomputer and text book教學過程時間分配教學內容及師生活動過程方法與手段組織教學2，舊課復習10'新課講解70'宣布

26、上課，統計出勤并記錄.1.提問上節課中聽力對話里涉及到的句子及表達方式1. 15 頁的詞及詞組 pay in cash, pay by credit card, departure date, group visa, check-out time, morning call, breakfast coupon, international direct dialing, laundry service2. speaking outdialogue one:showing the guest to his room may I put your suitcase here?記入教學日志板書內容S

27、hall I open the curtains for you?Can I take an international call with this telephone?You need to ask the operator to activate the service first.Can you turn up the heating?Is there anything else that I can do for you?Dialogue two: changing the roomSorry to interrupt you.But it s hard to fix it at o

28、nceWe would you like to change another room, a deluxe single room on the same floor of this one.i have no choice.We Ye sorry to cause you some trouble. We will charge you the original price.What time is the most convenient for you to change your room?Please hand the old key back to him.3. make-up a

29、dialogue on P15 with your partner. Try to use the expressions we have learned just now.本節小結This class we have learned a lot of phrases and3'expressions abou checking-in. every Ss should try to learnand use them.復習鞏固提問的形式做出3'布置作業Finish the exercises on p 15.16.172'課后評注:章節及課題日期與時數目的要求重點與難點

30、教學方法課的類型教具Unit two :checking-in 3rdSep 15h, 2011 two periodsTo require Ss to express themselves freely and rightly when they work at the hotel.In order to make Ss express themselves freely and rightly teacher should try every means to catch their eyes in clas it s a chanllage to both Ss and teacher.

31、Talking and practicingRevision classComputer and text book教學過程時間分配教學內容及師生活動過程方法與手段組織教學2，舊課復習20'新課講解60'宣布上課，統計出勤并記錄.1. phrases and expressionspay in cashpay by credit carddeparture dategroup visacheck-out timemorning callbreakfast couponinternational direct dialinglaundry service2. discussion

32、How should we tell the guest we can help them.What should we say, if we feel very sorry beacause your hotel have no room.When our guesthave some question, what we do first?1. make-up a dialogue according to the following situationthe bell boy help send the luggage for the記入教 學日志（本節 課是復 習課，所 以復習 舊知識

33、的內容、 比重占 的略大 一些）板書 內容guestand explains the hotel services.2. put the following intoenglish on P153. 、我們要辦理登記手續。4. 、您預定了房間嗎？5. 、請填寫住宿登記表。6. 、如果您準備好了，行李員將帶您去您的房間7. 、我把您的行李放在這里好嗎？8. exercise on P16.Pay attention to de different departments in hotel in English.9. practical writingfill in the form accord

34、ing to de followingdialogue. In this kind of exercise, we shouldlearn to pick up ditails needed quickly.本節小結3，復習鞏固3，布置作業In this class, I ask Ss to make up some dialogue with their partner. And every student have a chance to give us a proformance. Thus in this way can student try their best to organi

35、ze their language and take pari in class actively.two.Preview unit 3Reviwe the useful expressions and phrases in unit one and2，課后評注：本單元的學習結束，同學們較開學時相比，有了很大的提高，尤其 是英語語感。讀句子時，知道了該在哪里斷句、停頓。另外，同學 們學習這門課程的興趣也有所提高。章節及課題 Unit three: concierge service 1st 日期與時數 Sep 20h, 2011 two periods目 的要求 1. The aim of t

36、he class is to equip students with the abilityto work as a bellman in a hotel.2. The requests for the students are to listening the usefulexpressions of of Concierge Service carefully重點與難點 1. The focuses of teaching are to master the basicprocedures concierge service教學方法2. The difficulties of learni

37、ng are to get through the main services of a bellmanInteractive teaching method, directing and elicitingteaching method課的類型Comprehensive class教具Classroom teaching, multi-media teaching教學過程時間分配方法與教學內容及師生活動過程手段組織教學2，新課講解80'宣布上課，統計出勤并記錄.Warm-up Questions1. What should you do as a bellman ?Part I Cu

38、lture BackgroundPart II prepartory workPart III listening inListen and write down the sentencesListen to the tape and fill in the blank when necessary.PartIV Useful ExpressionsQuestions & Responses記入教學日志板書內容本節小結3，布置作業5，Put the sample conversations of listening in in the students mind and mimic t

39、he English conversation of Concierge Service recite three conversations課后評注：教學過程時間分配教學內容及師生活動過程方法與手段組織教學2，新課講解80'宣布上課，統計出勤并記錄.Speaking outPart one: read the two dialogues in our book and try to recite them in class. In class, every two記入教學日志板書內容Classroom teaching, multi-media teaching章節及課題Unit t

40、hree： concierge service 2nd t日期與時數Sep 22d , 2011 two periods目的要求1. The aim of the class is to get through the relatedinformation of airport pick-up servic2. The requests for the students are to practice the usefulexpressions of concierge service重點與難點1. The focuses of teaching are to master key sente

41、nces ofConcierge Service2. difficulties of learning are to make use of roomreservation conversations.教學方法Interactive teaching method, directing and elicitingteaching method課的類型Comprehensive class教具students are divided into a group. In 30 minutes, I will check whether you have recited them. Part two:

42、 make up a dialogue onP24.本節小結3，布置作業5Make further understanding conversations of ConciergeServiceRecite the two dialogues if you haveint finished in class.Finish exercises on P24.25課后評注：章節及課題日期與時數目的要求重點與難點教學方法課的類型教具Unit Three:consierge service- 3rdSep 27th 2011, two periods1. require Ss to express t

43、hemselves freely and rightly when they work at the hotel.In order to make Ss express themselves freely and rightly teacher should try every means to catch their eyes in clas it s a chanllage to both Ss and teacher.Talking and practicingRevision classComputer and text book教學過程時間分配教學內容及師生活動過程方法與手段組織教學

44、宣布上課，統計出勤并記錄.記入教學2，日志舊課復習1. admission（本節課20'2. lobby assistant manager是復習3. lobby bar課，所以4. pick up復習舊知5. limousine service識的內6. historical interest容、比重7. admission fee占的略大8. the four best-known suzhou gardens9. spice Girl restaurant一些）新課講解part one: put the following into english on板書內容60P23.1 .

45、先生要我為您安排出租車嗎？出租車十 分鐘后就到。2 .您打算坐哪條航線？3 .有一趟晚上8點的航班，晚上10; 45分 到達上海。您覺得怎么樣？4 .飯店后水療健身房和健身館。5 .這是旅途的時間安排表。Part two : underline concierges job responsibility.The concierge is a very important position to hotel guests. A concierge member has his or her own separate desk in the lobby or on the floors. The

46、concierge often helps guests with dining reservations Guests may ask the concierge to book flight tickets and tickets to the hottest shows in the city. It's usually the duty of the concierge to arrange the hire of a car or minibus for guests. And at all times the concierge is ready to give infor

47、mation to guests concerning hotel services and local activities.Part 3: ee: practical writing on P25Part 4: r: role-playingLi wen, the concierge from the holiday inn, is at the Beijing international Airport to meet Mton from the OK Trading Company. Li wen helps Mton with his luggage and ta

48、kes him to the hotel by shuttle bus.本節小結3，復習鞏固3，布置作業2，Deal with Exercises in unit three.Learn all the impointant points in unit one and try to sue themMake -up a dialogue with your partner. One is a concierge and the other is a guest.課后評注：本單元的學習總體比較好，但是因為馬上就來到國慶假期，同學們 的狀態有點散。上課容易走神，而且有兒位同學已經請假離開學校，

49、這嚴重影響了其他同學的上課積極性。章節及課題日期與時數目的要求重點與難點Unit four: checking out： 1stSep 29h, 2011 two priods1 .Master the terms and useful phrases in checking out.2 . Use sentence patterns skillfully in working situations.3 Making situational dialogues fluently.4 . Grasp the procedure of checking-out.1. Sentence patter

50、ns in paying the bill and checking out.2. Practice the sample dialogues and make situational dialogues.3. To read the conversations fluently教學方法課的類型教具4. To make situational dialogues with the sentencepatternsinteraction teaching methods, situation teaching methodscomprehensive classcomputer and text

51、 book教學過程時間分配教學內容及師生活動過程方法與手段組織教學2，新課講解80'宣布上課，統計出勤并記錄.Step I: Lead-in.1. The teacher would invite some students to talk about the basic procedures of checking out.2. In the end, the teacher would summarize the students answers so as to give them a clearer and better understanding of the basic k

52、nowledge of reception.Paying by credit cardCredit cards accepted in ChinaCredit card codeProcedureChecking out記入 教學 日志板書內容Settling the billPaymentStep II learn the new words and sentence patterns.1. The teacher would ask the student to read th new words and the following sentence patterns in Part 2

53、in the textbook. The teacher would explain the difficult points to the students if there is any.1) I ' d like to have my bill, please.2) Have you used any hotel services since breakfast?3) Here is your bill, sir. Please check it.4) Would you please go the cashier desk to pay your bill?5) How do

54、you wish to settle your account, sir?In cash or by credit car?6) Did you take anything from the mini-bar this morning?7) May I have your name and your room number?8) This is for three dinners and four lunches inp Jour restaurant that you signed for.9) This is your laundry charge.10) May I check the

55、details for you, please?11) Just a moment, please. The cashier will have your bill ready in a moment.12) What ' s your method of payment, sir?13) I ' morry, you have to settle your bill then check out.14) We accept the following credit cards.15) I ' m sorry, we don ' t accept persona It is the policy of our hotel.16) Would you like to check and see if the amount is correct?17) Here is the money you overpaid.pt18) Just a moment, please. I ' ll write out a recei for you.19) The total