1、ISO 9001:2000 QUALITY MANUALWOLSTENHOLME INTERNATIONAL LIMITED1.0CONTENTSScope of the Quality Man ageme ntSystem at Wolste nholmeIn ter nati onalLimited2.0Stateme nt of Quality P olicyQuality Man ageme nt System Docume nted P rocedures2.1Docume nt Con trol2.2Con trol of Quality Records2.3In ter nal

2、Quality Audits2.4Con trol of Nonconforming P roduct2.5Corrective Acti on2.6Preve ntative Acti on3.0 Quality Man ageme nt System Pr ocesses and In terrelati ons3.1 Orga nisation Charts3.2 Respon sibilities3.3 In terrelati on of Processes3.4 Processes1.0 Scope of the Quality Management System at Wolst

3、enholme International LimitedWolstenholme International Limited is a Company with a long-standing successful history of supplying metal powders, pastes, pellets, varnish, offset ink, flexography ink and other related products for use in a large range of applications, on a worldwide basis. The scope

4、of the Quality Management System encompasses all activities on the Darwen Site.The Metallic Powders Operation at Darwen is responsible for the manufacture and supply of metal powders and pigments mainly in aluminium, copper and brass (bronze) based alloys, for use in printing, inks, plastics and oth

5、er industrial and engineering applications.The Ink Operation at Darwen is responsible for the manufacture of a wide range and type of printing ink, 'one- pack' gold ink, varnish and related printing products.All production processes at Darwen are validated before leaving the site and as such

6、 sub-clause 7.5.2 is excluded.The overall operation at Darwen is controlled by the Ink & Print business unit and the Industrial business unit.Technical Service and Research and Development are vital to the future development of the Company, together with understanding and developing new products

7、 and applications for our customers.The manufacturing, technical and administration functions of the Company are based in Darwen, Lancashire,England and employ some 210 staff at that location.Through the application of Quality Management Systems and Company wide training programmes,Wolstenholme Inte

8、rnational Ltd.is committed to ensuring continuousimprovements to both its processes andproduct technology.WOLSTENHOLME INTERNATIONAL LTD.QUALITY POLICYWolstenholme International Limited is committed to the provision of customer satisfaction. Quality in everything we do is the central ingredient in t

9、he above commitment. Our commitment goes beyond maintaining a quality system which fully complies with the requirements of BS-EN-ISO 9001. We are committed to achieving, maintaining and improving overall organisational performance and capabilities by the application of the principles outlined in BS-

10、EN-ISO 9004:2000We will maintain and continuously improve our quality management system by the setting of measurable quality objectives throughout the organisation and vigorous internal audits. We will review our performance at regular management reviews. Additional inputs to these reviews will also

11、 include customer feedback, processthe review will be to ensure continuing customerperformance and product conformance. The prime output of satisfaction and improvement of products.As part of this commitment we will identify and meet the training needs of our employees, so ensuring that the needs of

12、 our customers are met. This Policy will be made available throughout our organisation to ensure that the commitment to our customers is clear and widely understood.Chris RavenscroftManaging Director2.0Quality Man ageme nt System Docume nted P rocedures2.1. Docume nt ControlAll quality system docume

13、ntationwill be made available via supervisionin the Triangle ISO Achiever Plusdatabases. All docume ntsrelati ng to the quality system will be con trolled.Chan ges to quality system docume ntati on may be prop osed by any member of the Company. Such prop osed cha nges will be reviewed bythe Manageme

14、ntRepresentativewho will liaise with other quality system documentationusers as necessary.Dead Tria ngle ISO Achiever P lus docume nts will be archived with in the databases.REF: Con trol of Quality/ En viro nmental Docume nts- WIQS P.1Con trol of Quality RecordsAll quality records will be maintaine

15、d and con trolled. The records will be legible and stored in such a manner as to p rotect them from damage, loss and deteriorati on. Quality records will also be stored and clearly located in such a manner as to facilitate easy retrieval of i nformatio n.REF: Con trol of Quality/ En viro nmental Rec

16、ords - WIQS P.2Record ControlWIQS P.22.3 In ternal Quality AuditsIn ter nal audits will be carried out in accorda nee with Company pr ocedures and will be con ducted for any of thefollow ing reas on s:-(i)On a scheduled basis.(ii)As a result of a customer complaint (p art or full audit)(iii)As a res

17、ult of the n eed for new pr ocedures to accommodate new bus in ess situati ons.(iv)Un-scheduled Audits as requested by the Op erati ons Director or Man ageme nt Repr ese ntative.(v)Follow-u paudits (part or full audits) will take p lace in order to establish the effective nessof releva ntauditrelate

18、d Corrective Actio n Requests p reviously raised.The man ageme ntof in ter nal audits will be therespon sibility of the Man ageme nt Repr ese ntative, who will also be respon sible for en suri ng that any n ecessarycorrective acti onsare satisfactorilyimplementedand closed out in the releva nt dep a

19、rtme nt by the declareddeadli ne date.In ter nal audits willbe carried out as laid downin the internal audit schedule by trained personnel having nodirect in volveme ntwith the dep artme nt, secti on orfun cti on being intern ally audited. If forany reas on anauditcannot be comp leted as scheduled,

20、the Man ageme nt Rep rese ntative will re-schedule as required.REF: I nter nal Audits - WIQS P.3Quality AuditsWIQS P.3Start 、Create Audit ScheduleDefine scope and create Audit from P rofile or independen tly (Coord in ator)Nomin ate and Notify Auditor (Coordi nator)JAuditorccep ted byNfDocume nt Rea

21、sons (Auditor)Y審1. Prep are Audit Plan2. Notify Audit Team (if any)3. Notify AuditeeChange DateDocume ntReasons(Auditor)N*YAcce ptable by Auditeeudit Date1. Carry out Audit2. Docume nt Audit Report3. Raise any CAR's4. Sig n and Comp leteYudit ReportAcce ptable byAuditeeDocume ntReasons(Audit)evi

22、ew RequiredNReview, Comme nt. Raise CAR's and adjustAudit Plan if Required廠 Audt V Complete2.4 Control of Non-Conforming ProductsAll non-conforming products will be clearly identified with the relevant identification label, or held in clearly identified areas and removed from normal production o

23、r storage areas to await a disposal decision.Where products are thought to be marginally suspect, and re-inspection or re-testing required, they will be clearly identified as such and only released for use subject to passing the re-testing stage and a suitable end use identified.Where products are f

24、ound to be outside specification, they may be re-worked in accordance with relevant procedures, or concession sought from the customer. Corrective and Peventitive actions will be implemented where necessary to determine the root cause of the non-conformance.Non-conforming products detected at the go

25、ods inward stage will be rejected, and the question of disposalof the rejection by the Purchasing Department.discussed with the supplier. The supplier will be advisedREF:Control of Non-Conforming Products - WIQSP.4a, 4b and 4cCon trol of Alumi nium Non-c on formi ng ProductCon trol of BronzeNon Con

26、formi ngProduct WIQSP.4B廠 StartJV>Reble ndJEnd Co ntrol of InkNon-con formi ng ProductWIQS P.4c(StartAssig nFini shedGoods Code/ QAY YP roduct、PassNP ack/LabelN-kYCan theproduct be worked offDrum/labelas rejectArra nge offsitedis posalStoreProduct '、 ithin shelflifeYDesp atch tothe CustomerGo

27、ods retur ned by CustomerEndAssig n a WorkOff CodeLabel thedrum as WorkOffStore in theWork Off AreaRework underQC Con trolFreeze Pr oduct2.5 Corrective Acti onCorrective acti on will be raised as a result of non-con forma nces ide ntified duri ng internal audits, whe n supp liers pr ovide defective

28、materials or services, whe n customers have cause to comp lai n or followi ng in-p rogress/ finalinsp ecti on.Corrective acti on requests may also be raised in an effort to imp rove curre nt work ing p ractises.Corrective acti ons and customer complaints will be reviewed at Man ageme nt Review Meet

29、ings.When non-conformingproducts or services are identified, the root cause of the problem will be investigated, corrective acti on take n and p reve ntative measures in itiated to pr eclude a recurre nee.REF: Corrective Acti on - WIQS P.5Corrective ActionWIQSP.5Send toorig in atorY/"Car origi

30、nator satisfied廠i CAR closed Idow n2.6P reve ntative ActionCorrective acti on is take n as a result of Pr oduct or p rocess noncon formity. It ishence a reactive measure anddoes not n ecessarily p reve nt further non con forma nee.Preve ntiveaction aims to identify product or processcon formity befo

31、re such an eve nt happens and. is thus a p roactivemeasure. The requirement for preventiveacti on is established by the an alysis and review of measureme nt data withi n the Company. All such data withi nthe Company will be subject to evaluati on as to the requireme nt for p reve ntative acti ons to

32、 be take n in order thatp ote ntial pr ocesses or pr oduct non con formities are ide ntified.REF: Pr eve ntative Action - WIQS P.63.0Quality Man ageme nt Systems Processes andIn terrelati onsWol st enhol meWolst enhol meNon- Execut ive Chai rm anPaul RinkManagi ng Direct orChris Ravenscr oftP.A.San

33、dra GraySwitchboard/Recept ionEilee n Hows onMargaret MayohAsia P aci ficPresi de nt & M.D.Keith Wheldonnternat ional Inc.,USAGeneral ManagerTim Cat onG roup B usi nessDevel opm entDirect orik/ P ri nt B usi nessDevel opm entD i rect orAn drew RinkHarry Bowyer*【ISFinanceCalviHong Kong Office:ual

34、 a Lum purOfficeRos Collinsj SaiL IMDBothlEtten LeurHol landnternat ionalS ales Direct orKeith CarterVice P resi dent shl and si te Brian KellyVice Presi dentS ales &Market ingHenry BrooksTechni calDirect or InksR on McDonal dTechni cal rect or Pigm ents GeoffOrmerodWOUTENHOLMENTEPNATIONAL LTDEN

35、GINEERINGCeep reeProduct sLi mited：50% ow ned)Com merci alManagerKeith CarterTechni cal Sal esManagerMar c GarlandRonal d BrittonBusi ness UnitG eneralManagerKeith Carter1CRMvel opm ent ManagerJane LawrensonOp erat ionsLiqui d InksPersonnelOp erat ionsDi rect orlark Westwel lB usi nessDevel opm entD

36、i rect orMike Yat esuman ResourceAdm inist rat ionM anagerHeat her BrownG roup I.T.ManagerGeorge MakinPersonnelAssi stant Eve RigbyPayrol l OfficerLinda Napi erEngineeri ngMan agerLes Campbel lInkM anuf act uri ngMan agerSt uart ParkerSafety and Regul at oryAff airs ManagerJc!n Maynar dS edet aryAnn

37、ePlant E ngi neerPaul CookLeanM anuf act uri ngP oject LeadersG no CaparelliTony HaydenTeam Leaders Paul Davenport Vernon RoocroftOffset InksR obert BryceAdriano FerroSyst ems Techni ci anAndy Wal shJack HinePaul Loweret ary from ptonTrani ng/InkQuality Co-ordnat orKRay .ohnsonFoJonaunthdry Shi ft A

38、 an Chadw ickaul D ukerin CarsonTeam LeadersDominic O'DohertyAllan Pot terArran NewtonDavid ScottRussel l WIkinsonFoMMichael FahyD ivunardry Shi ft Bcus Ecclesd HarrisonO perat ios Direct orMarkWfestwellSecretMelanie WaryPlanni ng ManagerDavi d EnrightP rodjct ionBronze PltonBRONZEB ronze Manuf

39、act uri ngmLagerDun can Mi llercduct ionLovMa nager ri ThomCust (m er SeramUKCFinanc nt rol leMacLCredi t Co nt i)llerCo-ordi natTiSue.nowesShar on Baring evin Dea rnPla nnPl a nnMichaelng GoodliffeLinzi Brussel'ASCADSCAAlCredi tControlEun ice FitzhaisU K Proj ectAcco unt Vaca ncantAsssta nAn ge

40、l a McCA:MarAciSusanMorrisa lLynne MaeeLi.nds'ShiftTechni cian:Campbel lI A Deputydmperators:ew 血bsterBennettald BarlowQ.C.TAndrewechniSouci ans hworthBlendii(Despat chi廠i um ISeni orng HandnJoanShP.I,TeciniRicha-d SAk( J(Sh'A'anseamanp son'E' ShOp eratIan McKpPaul RobsonDespat c

41、h Co ordi nat orS ev Cap ar ellOp erat orsJim CarrS hift TeamTrevor C arpenterVincent GregoryScott Wolstenhol meAshley HarwoodLi qui d InksPaul S herw oodMetasheenAndrew AinsworthEdward NicholsonThom as BestSCAD'EA'Shift 一 Technician:an Nairey Opan Riley'CeratorsP.I,Teni'B'anssom

42、.WalerLaiS ayers'F' Shi Operat Andrew HenorsdersonWins onPaulNichsonPast inVacancyP hilip Doot so Tony Entw istlShiftLeadi ng HaBarry Fitzharr Derek Yihnc;isShift Op erat oThomas RobinsonChris WalshDay TeamPeter Brindl eRyan D uckworthKen FitzharrisS teven GriegOxiRobert Fishdi singSC ADA

43、9;Shift 一 Techni cianGosli ngk Packi ng & D espat chTony Cartl idgeSal lyanne DaltonLeeCAD A DeputyJohn Gr eenhalgh Operators,Pellet isNick S ngBagMark Ig ton'ackiobinngsonDay Op erat or Simon M aherTechni cal Direct orPigm ent sGeoff OrmerodDE PARTMENTCommercial Direct orAn drew RinkDen ise

44、 Millerechni cal Direct or InksRon McDonal dDevel opm entMan agerA ndrew Thom pson& D Laborat orySupervi sorN igel Unsw orthInk Q Lnal ytical Chem istStuartMoris on& D Chem istIust rial Techni caloj ect Leadermert Coppageervi ces ManagerJoanne Mitchellechnol ogyMan agerMargaretHender sonQ.C.

45、 Supervi sorSahma DadQ.C. Techni cianPeterGree nwoodDougl as WrightInk and Pri nt chni cal Servi ceStuartGillDevel opm entDevel opm entChem istRussel l MoriisTechni calManagerSteven Clark廬chni卜alDevel opm entEngi neerPaul B rookesS ervi cesTechni ci anTechnci ansMi ke O'Hareith ony Stubbe nsndre

46、w ButterworthTMike EllcottAn drea Fi nnDevelopm entSheila Gaskel lAn gel a MasonNigel Eckersley:inanci al Account antBren Hutch insonI T. Op erat ions &Hel p DeskOffi cerarol S impsonFinanci al DirectorCalvin Lordup Financi al Cont rol ler Roy Bakertetwork and PC dm inistrato Bill tte nboroughrA

47、dTechni ciansMart in Cunnin ghamYogi MaroliaPeter EdgeNigel EckersleySandra GrayOperat ions n inist rator StevenDuxburygchni ci anRobi nMcDonal dAyyub Bhat iaGroup I.T. ManagerGeorge Makine-Syst em s &C om muni cation Co-ordi nat or-ouise Lawns neeI.T. Techni calAn al ystDebbie LeeSIWOUTENHOLMEI

48、HTERNATltONAL L 1 DLiqui d InksTechni calManagerBryan Han cockInk R& DMan agerVaca ncy.V. & MetasheenDevel opm entChem istRya n Malcol ms onWOLSTENHOLMENTEPNATIONAL LTD.T. Program m er/Trai nerJUlie Thorn borough122 Respon sibitiesManaging DirectorThe Managing Director is respon sible to the

49、 Wolste nholme In ter nati onal Ltd Board of Directors and has overallresponsibility for all Company operations such as sales, quality, designand developmentof the products/services supp lied to the customer.Op erati ons DirectorThe Op erati ons Director is respon sible to the Man agi ng Director fo

50、r all p roducti on and engin eeri ng op erati ons.The Operations Director also reports to the Board of Managementon the operation of the ISO 9001 QualitySystem.SARA (Ma nageme nt Repr ese ntative)The SARA Man ageris res pon sible to the Op erati ons Directorfor the upkeep and maintenance of the qual

51、itysystem to the requireme nts of BS-EN-ISO 9001 :2000 The SARA Man ager (MR) re prese nts the Company on allquality assura nee matters, pertinent to the quality system as established by the con tract requireme nts, regulatoryrequireme nts and quality p olicies and p rocedures.The SARA Manager (MR)

52、has the primary responsibilityto structure the quality system which will involve allsecti ons and also to en sure comp lia nee with all quality system requireme nts.Sp ecifically, the Man ageme nt Repr ese ntative is in volved in areas such as:-Drafti ng the p olicy on quality assura nee of the Comp

53、any along with the Op erati ons Director.Sett ing the quality man ageme nt objectives of the Company.Rep ort ing on the p erforma nee of the Quality System at Man ageme ntReview Meet ings.Determ ining and reporting the principle causes of quality systemnon-con forma nces.Mon itori ng the quality system to deter minewhere imp roveme nts are n eeded and mon itori ngthen eces