1、咖啡廳服務(wù)用語一. 接訂位：1. Good morning / afternoon / evening. This is coffee shop. (XXX speaking). May I help you?您好，咖啡廳，請(qǐng)問有什么可以幫忙嗎？2. May I have you name, please? Under what name is this booking made, please?請(qǐng)問您貴姓？/請(qǐng)問您以什么名義訂位？3Would you please spell it for me? Spelling, please?請(qǐng)問您的名字怎樣拼寫？4For how many peopl

2、e, please? / How many people will be in your party, please?請(qǐng)問多少人？5. For what time and what date, Mr. Smith?史密斯先生，請(qǐng)問哪一天和幾點(diǎn)鐘來用餐呢？6. Would you like the smoking area or Non Smoking area?請(qǐng)問您喜歡吸煙區(qū)還是非吸煙區(qū)？7. Any more request?還有什么要求嗎？8. Yes, we will arrange a table by the window for you. / Im sorry, we can n

3、ot guarantee that we can offer you a table by the window, because there have been many reservations today. But well do our best for you.好的，我們會(huì)為您安排一張靠江邊的桌子。/ 對(duì)不起，我們不能保證一定可以給您一張靠江邊的桌子，因?yàn)椋裉煊泻芏嘤單唬贿^，我們會(huì)盡力為您安排的。 1. May I have your room number or telephone number, please? (So that we can contact you easi

4、ly.)請(qǐng)問您的房間號(hào)碼或聯(lián)系電話是多少？(這樣我們可以方便聯(lián)系您)10. Mr. Smith, May I repeat it? A table for two and non smoking area, at 7:30 this evening for Mr./Ms smith, your telephone number is . Is that right?我重復(fù)一下：史密斯先生，兩位，今晚七點(diǎn)半來，非吸煙區(qū)，聯(lián)系電話號(hào)碼 是 對(duì)嗎？11.Thank you, Mr.Smith, usually, the table will be kept / hold for 15 minutes

5、. We look forward to seeing you on time. Good-bye.謝謝，史密斯先生，餐廳的訂位將會(huì)保留15分鐘，我們將恭候您的到來，再見。二客人抵達(dá)餐廳，帶位：1. Good morning / afternoon / evening. Welcome to coffee shop.您好，歡迎光臨。2. Have you made a reservation?請(qǐng)問您訂位了嗎？3. Yes, Mr. Smith. We have arranged a table (by the window) for you. 史密斯先生，我們已經(jīng)為您安排了座位。4. How

6、many people in your party, sir? / A table for how many, sir?先生，請(qǐng)問幾位？5. Would you mind waiting for a while? The table was occupied, and were cleaning the table now, but I assure well take your seat as soon as its cleaned.請(qǐng)稍等一會(huì)，那張臺(tái)的客人剛離開，我們正在收拾，我保證，一旦收拾好，馬上讓您入座。6. Im sorry, sir. Our restaurant is full

7、 now. Would you mind waiting for a moment? Well arrange a table for you as soon as possible. please have a seat here.先生，很抱歉，我們餐廳現(xiàn)已滿座，請(qǐng)您稍等片刻，一有空臺(tái)，我們馬上為您安排。7. Im sorry. Our restaurant is full now. Would you please wait for a moment, or maybe I suggest you another restaurant. It is also very good.對(duì)不起，我

8、們餐廳已經(jīng)滿座，能否請(qǐng)您稍等一下，或者我向您推薦另一個(gè)餐廳，那里也很好。8This way please. Be careful of the steps. 這邊請(qǐng)，請(qǐng)小心臺(tái)階。9. Would you like the smoking area or Non Smoking area?請(qǐng)問您喜歡吸煙區(qū)還是非吸煙區(qū)？10. May I have you name, please?請(qǐng)問怎樣稱呼呢？11（早餐）Do you have breakfast coupon / ticket? 請(qǐng)問您是否有餐券呢？ May I have your room number, please? 請(qǐng)問您的房間號(hào)碼

9、是多少？May I have a look at your hotel passport / room card, please? 能讓我看一下您的房卡嗎？ I just want to know if your breakfast is included. 我只是想看一下您是否享有免費(fèi)早餐。12. How about this table? /（ Is this table all right）? Mr. Smith.史密斯先生，請(qǐng)問這張臺(tái)好嗎？13. Mr. Smith, Take / have a seat, Please.史密斯先生，請(qǐng)坐！14. Here is your napkin

10、. 這是您的餐巾。15. 有BB的客人時(shí)：Do you need a high-chair for your baby? 請(qǐng)問是否需要BB椅呢？16. Would you like to have a la carte or buffet?請(qǐng)問你喜歡散點(diǎn)還是自助餐呢？ 17. Here is our menu and drink list. Mr. Smith.史密斯先生，這是酒水牌和酒水牌。18. Mr. Smith. We have prepare the delicious lunch / dinner buffet for you. Please feel free to take i

11、t. / help yourself to it. I hope youll enjoy it.史密斯先生，我們?yōu)槟鷾?zhǔn)備好了豐富的自助餐，請(qǐng)您到自助餐臺(tái)隨意選取食品，請(qǐng)慢用（指示動(dòng)作）。 三服務(wù)：1. Good morning / afternoon / evening, sir / madam.您好，先生 / 太太。2May I put this cover on your coat / bag? 請(qǐng)問可以為您套上衣服 / 袋子嗎？3Would you like coffee or tea, please?（早餐）請(qǐng)問您喜歡咖啡還是茶呢？4. Mr. Smith. Would you lik

12、e something to drinking before your lunch / dinner? How about ？ 史密斯先生，請(qǐng)問您餐前需要一杯飲料嗎？來杯好嗎？5. By the way. Would you mind paying extra for the drink?先生，飲料是不包括在自助餐之內(nèi)的，請(qǐng)問是否介意額外收費(fèi)呢？6. For the buffet guests, just plus 20 yuan extra, you can enjoy the fresh juice, drought beer and soft drink buffet. 現(xiàn)在凡是用午、晚

13、自助餐的客人，每位另加20元，可以有鮮榨果汁、生啤、汽水任飲。7. Our fresh fruit juice are freshly squeezed and without extra sugar in it. 我們的鮮榨果汁是新鮮榨的, 不另加糖。8. Would you like to try our house (red /white) wine? It reaches to the AOC level and is produced in Bordeaux, France. Its quite good to go with your dish.想不想試下我們的賓館特選葡萄酒呢?

14、它達(dá)到AOC級(jí), 產(chǎn)于法國(guó)波爾多區(qū)，很受客人歡迎。用來配您的菜最好了。9. Would you like a full bottle of or half bottle?請(qǐng)問您喜歡大瓶裝還是半瓶裝的？10. Sorry, this wine is only sold by bottle. Would you like to try our House Wine? It can be sold by glass.對(duì)不起，這種葡萄酒只按瓶賣，或者試一下我們的賓館特選葡萄酒吧，它可以按杯賣。11. Im sorry. Our is not available now. May I suggest y

15、ou instead? It is also very nice.對(duì)不起，我們的賣完了，或者要不要嘗一下？也挺不錯(cuò)的。12. Here is your . , Mr. Smith。 Enjoy your drink. 史密斯先生，這是你點(diǎn)的.,請(qǐng)慢用。13. Good evening! Mr. Smith. May I take your order / are you ready to order now? 史密斯先生，請(qǐng)問可以為您點(diǎn)菜嗎？14. 早餐：A. May I suggest the chinese breakfast to you? It includes one bolw of

16、 congee, chinese dian xin and chinese tea. It will take about 15 minutes.我可以介紹中式套餐給您嗎？它包括一碗粥，一份中式點(diǎn)心和茶，大約需要15分鐘。B. Yes, Mr. Smith, An American breakfast. What kind of juice would you like? We have orange juice, apple juice, pineapple juice, tomato juice, and grapefruit juice. Which one would you pref

17、er?好的，史密斯先生，您點(diǎn)一份美式早餐，我們有橙汁、菠蘿汁、番茄汁和西柚汁，請(qǐng)問您要哪一種果汁？C. What kind of cereal would you like? We have corn flake, rice crisps, all bran, shredded wheat. Which one would you prefer?請(qǐng)問您喜歡哪一種谷物類呢？我們有玉米片、脆米粒、麥絲卷和麥夫條，您選擇哪一款呢？D. How would you like your egg? Fried egg, scrambled egg, poached egg or boiled egg?請(qǐng)問

18、您的雞蛋要怎樣做呢？要煎蛋、炒蛋、波蛋還是蛋呢？E. How would you like your boiled egg?請(qǐng)問您的蛋要幾分鐘呢？FWith ham, bacon or sausage? / Would you like ham, bacon or sausage to go with your egg?請(qǐng)問您的雞蛋要配煙肉、香腸還是火腿呢？G. What kind of bread would you like? We have brioches, croissant, danish pastries, whole wheat bread and toast. Which o

19、ne would you prefer?我們有蛋奶包、牛角包、丹麥包、全麥包和多士，請(qǐng)問您要哪種面包呢？H. Would you like your bread served now or come with your egg?請(qǐng)問您的面包是現(xiàn)在上還是和雞蛋一起上呢？15. 午、晚餐：AThe soup of today is . would you like to have a try it ? 今天的例湯是.請(qǐng)問要一份嗎？B. Would you like a . salad first? Its made with . It is very good. 請(qǐng)問先要一份.沙拉，好嗎？它里面有

20、.，挺不錯(cuò)的。C. We have . dressing. What kind of dressing would you like?我們有.沙拉汁，請(qǐng)問您喜歡配哪一種？ DMay I recommend the steak . to you? We have really good beef here. 我可以介紹.牛扒嗎？我們這里的牛肉很好。 E. How would you like your steak? (Medium or medium well?) 請(qǐng)問您的牛肉要幾成熟？(五成還是七成？)F. What kind of sauce would you like to go wit

21、h your steak? We have. 請(qǐng)問您要什么汁配您的牛扒？我們有.GWe have cream potatoes, baked potatoes and French fries. What potatoes would you like for your meat? 我們有忌廉薯、局薯、炸薯?xiàng)l，請(qǐng)問您喜歡哪一種？HThank you! Mr. Smith. Your have ordered . Is that all right? 謝謝，史密斯先生，您點(diǎn)了，對(duì)嗎？I You have ordered two appetizers / main dishes. Would yo

22、u like them served together or one after another?您點(diǎn)了兩道頭盤 / 主菜，請(qǐng)問需要一起上，還是分開上？JWould you like your main dish served with their salad together or after the salad? 請(qǐng)問您的主菜是跟他們的沙拉一起上還是在沙拉后上？KIt will take some time for this dish. Could you wait a little bit longer or may be order a salad first?請(qǐng)問是否介意等呢？或者您

23、先要份沙拉，好嗎？LWould you like some dessert after your main dish? 請(qǐng)問您要一些餐后甜品嗎？MIm afraid it is not on our menu. But Ill ask about my chef if it is available. Please wait a moment.這道菜餐牌上沒有，請(qǐng)稍等一會(huì)兒，但我可以問一下廚師能否為您制作。NI m sorry, That dish is mot available now . May I suggest you to try our.對(duì)不起，我們不能提供那道菜，我可以建議.給

24、您嗎？O. How is your meal and our service? Would you please give us some suggestions?請(qǐng)問您覺得您的菜和我們的服務(wù)怎么樣？能否提些建議給我們呢？P. May I take it away?請(qǐng)問這碟子可以撤走嗎？Q. Would you like some more wine? / Would you like another .?請(qǐng)問要加點(diǎn)酒嗎？/ 請(qǐng)問再要一杯.嗎？RWould you like some dessert? 請(qǐng)問要些餐后甜品嗎？SWould you like a cup of coffee or t

25、ea? We have. coffee,. Which one would you like?請(qǐng)問要一杯咖啡或茶，好嗎？我們有.咖啡，請(qǐng)問您喜歡哪一種？四結(jié)帳：1Mr. Smith. Here is your bill. Totally is. yuan, thank you.先生，這是你的帳單，多謝.元。2Thank you so mush. Wait a minute please. Ill be back with your change and receipt.謝謝，共.元，請(qǐng)稍等，我馬上把零錢送來。3Here is your change and receipt. Thank you

26、.這是您的找零和收據(jù)，謝謝。4Please sign your name and room number on your bill.請(qǐng)簽上姓名和房號(hào)。 5Could you please write your name in block letters here?請(qǐng)?jiān)谶@里用正楷寫上您的姓名，好嗎？6Could you show me your hotel passport / room card? Thank you!能讓我看一下您的房卡嗎？謝謝！7The exchange rate of US dollars is .今天美金的兌換率是。五送客：1 Thank you for coming.

27、 We all look forward to serving you again. Good- bye. 謝謝您的光臨，我們期待能再為您服務(wù)，再見。2Good- bye. Have a nice day.謝謝，再見。3Thank you. Hope to see you again.謝謝，希望您能再次光臨。4Please remember to have all your belonging with you. Good- bye. 請(qǐng)帶齊您的物品，再見。5. Thank you for coming. Please come again.多謝，歡迎下次再來。 6. Thank you. G

28、ood-bye, and have a nice trip.謝謝，再見，祝您旅途愉快。 六其他：1. According to our hotels regulations. People in slippers, vests or shorts are not allowed to enter the restaurant. Thank you for your cooperation.根據(jù)我們酒店規(guī)定，穿拖鞋、背心、短褲者不可進(jìn)入餐館，謝謝合作。2Im sorry, the tables by the river are full now. Would you like to sit he

29、re first? Ill change the table for you as soon as there is one by the river available.對(duì)不起，靠江邊的桌子都坐滿了，或者您先坐在這里好嗎？一但江邊有空位，我會(huì)立刻為您安排。3Im sorry, sir. That table is booked / reserved. Would you like to sit here? You can also enjoy the good view.對(duì)不起，先生，那張臺(tái)已經(jīng)有客人預(yù)訂了，坐這里好嗎？您同樣可以欣賞到美麗的江景。4Do you mind sitting i

30、n the sunshine？ 您是否介意坐在陽光下?5The price of our buffet is 228 yuan, plus a fifteen- percent（15%）surcharge per person. 我們自助餐價(jià)格是每位228元, 另加15%的服務(wù)費(fèi)。6The service hour of our restaurant is 6:00AM to 12:00AM. 我們餐館營(yíng)業(yè)時(shí)間是從早上6點(diǎn)到零晨。7Well give a 50 percent discount for children under 1.4 (one point four) meters. /

31、we will give half price for children under 1.4 meters. 1.4米以下的兒童可獲五折優(yōu)惠。/ 1.4米以下的兒童收費(fèi)半價(jià)。8. Our manager will sign this childs bill specially for you this time. According to our hotel policy. Half price should be charged to children under 1.4 meters.這次我們特別給你們一個(gè)優(yōu)惠，經(jīng)理簽免了這小孩的餐費(fèi)，按規(guī)定，1.4米以下的小童用自助餐是要收半價(jià)的。9I

32、am sorry, sir. According to our hotel's regulation, we don't accept that the guests bring their own drinks. The same kinds of drinks are available in our restaurant. Would you like to try?對(duì)不起，先生，根據(jù)我們賓館的規(guī)定，我們不接受客人自帶的酒水的。我們餐廳有同款的酒水提供，請(qǐng)問您是否需要點(diǎn)用呢？10Excuse me. Theres alcohol in this drink. So it

33、is not suitable for children. How about try a non-alcohol mocktail, like fruit punch or orange squash? I think your child will like it.對(duì)不起, 特飲里有酒精, 或許不適合兒童，或者試一下健怡雞尾酒，像果汁賓治或橙什飲？我想您的孩子會(huì)喜歡的11Would you like a cocktail Martini or Martini Vermouth? 請(qǐng)問您喜歡馬天尼雞尾酒還是馬天尼威末？ a. (Vermouth) Dry or sweet? 干馬天尼還是甜馬

34、天尼？ On the rocks or straight up? 凈飲還是加冰？ b. (Cocktail) Gin Martini or Vodka Martini? 請(qǐng)問您喜歡氈酒馬天尼還是伏特加馬天尼？ Dry or sweet? 干馬天尼還是甜馬天尼？ On the rocks or straight up? 凈飲還是加冰？12Escargots is one of the most welcomed dishes in our buffet. 局蝸牛是我們自助餐最受歡迎的菜式之一。13. Sir, so totally you have 4 adults and 3 children

35、 (1 child) for the buffet. Isthat right?先生，您們總共有4個(gè)大人3個(gè)（1個(gè)）小孩用自助餐，對(duì)嗎？14. Would you like to pay together or separately?您是想一齊結(jié)帳還是分開結(jié)帳？/ 請(qǐng)問您們是一齊結(jié)帳還是分單呢？15. Could you please tell me how to separate the check?您能告訴我們您的帳單怎樣分嗎？16. You may either pay in cash、with credit card、cheque or charge to your room. 您可以

36、用現(xiàn)金、信用卡、支票方式付款或入房帳。17. Excuse me. Our buffet will finish in fifteen minutes. If You (would) like more food, would you please take it soon? 對(duì)不起，自助餐還有十五分鐘就要收餐了，如果您還想要點(diǎn)什么的話，請(qǐng)先取食品，再慢用。18. Expresso and cappuccino are included in buffet. 特濃咖啡和意大利鮮忌廉咖啡是包括在自助餐內(nèi)的。19. Would you like some parmesan cheese to go

37、 with your? 您的-是否要跟芝士粉呢?20. We have various kinds of cakes. Would you like to try? 我們有有各種各樣的蛋糕，要試一下嗎？21. Would you like to try our delicious cakes?要試一下我們的精美蛋糕嗎？22. Excuse me, sir. Here is the No Smoking Area. If you wish to smoke. How about change to anther table .對(duì)不起，先生，這里是禁煙區(qū)，如果您確實(shí)想抽煙的話，可否讓我?guī)湍銚Q張臺(tái)嗎

38、？23. It is no good to feed the fish with bread / food. 用面包 / 食物喂魚不好。24. It is dangerous running here and there boy /girl/ dear. Where are you parents. Let me take you back. 到處跑是很危險(xiǎn)的，孩子，您的父母在哪里，讓我?guī)慊厝ァ?5. Would you please take care of your child / children, madam/sir? It isdangerous to leave him/her

39、alone. 能否請(qǐng)您看好您的孩子，如果讓他獨(dú)自一人很危險(xiǎn)。26. Go straight ahead, out of the door. Youll see the Rest Room on your right hand side. 請(qǐng)向前直走，出門，您就會(huì)看到洗手間在右手邊。27. Im sorry. Newspapers cant be taken out of the restaurant. You can buy one in our hotels book store.對(duì)不起，我們的報(bào)紙只供應(yīng)在餐廳里閱讀，您在賓館書店里可以買到。28. Sorry, we dont have any map here. But you can get it in our hotels Book Store.對(duì)不起，我們這里沒有地圖，但是在賓館書店可以買到。29. Im sorry. I cant catch your meaning. Should I get the captain/manager?對(duì)不起，我聽不明白，我可否讓班長(zhǎng)/經(jīng)理來幫您忙呢？30. Im sorry to have kept you waiting.對(duì)不起，讓您