Unit 1咨詢服務Consulting ServiceCONVERSATIONVOCABULARY 必備詞匯：wonder wnd vt.vi.對.感到疑惑，想知道householder haushuldn. 住戶detergent dit:dntn. 洗滌劑disinfectant disinfektnt n. 消毒劑notice ntsn. 通知，布告；注意；公告vt. 通知；注意到；留心vi. 引起注意PHRASE 固定短語：secondary water supply basin 二次供水地high -rise building 高層建筑municipal water supply 市政供水booster pump 加壓水泵the Rules of ShenZhen special Economic Zone on Administration of Secondary Supply of Drinking Water 深圳經濟特區生活飲用水二次供水管理規定in advance 提前CONVERSATION VOCABULARY 必備詞匯：handle hndl vt. 處理broadband brdbnd n. 寬帶 department dptm()nt n. 部；部門；系；科；局 electricity ,ilektristi n. 電力；電流；強烈的緊張情緒PHRASE 固定短語：Transfer procedures 過戶手續in addition to 除之外Residential district 住宅小區cable TV 有線電視Business hall 營業廳 fuel gas 燃氣SENTENCE PATTERN 必備句型：Can I help you？我能幫您嗎？Thats all right. 不客氣CONVERSATION VOCABULARY 必備詞匯corridor krid: n. 走廊，通道走廊ongoing ngui adj.不間斷的generator denreit n.發電機automatically :tmtlklI adv.自動地switch swit n. 1.開關；2改變，轉變；3（電路的）閘，轉換equipped ikwiptv. 裝備；預備（equip的過去分詞）；整裝PHRASE 固定短語Power Supply Bureau 供電局emergency situation 緊急情況SENTENCE PATTERN 必備句型What happened？發生什么事了？You are welcome. 不客氣。UNLT 2 維修服務Maintenance ServiceCONVERSATION VOCABULARY 必備詞匯leak li:k vt. vi.滲入obligatebligeit vt.使富有責任或義務plumber plmn.水暖工 facilities fsiliti n. 設施；工具，設備PHRASE 固定短語water pipe 水管routine maintenance 日常維修SENTENCE PATTERN 必備句型Can you send someone to fix it？ 你能讓人來修一下嗎？Its my pleasure 這是我的榮幸CONVERSATION VOCABULARY 必備詞匯suffer sf vi. 受痛苦furious fiuris adj. 狂怒的balcony blks n. 陽臺inspection lnspek n n. 檢查drainpipe dreinpaip n. 排水管 reservation ,rezvein n. 預約，預訂；保留SENTENCE PATTERN 必備句型Well come soon. 我們會很快過來I will take note of this problem. 我會注意這個問題What can I do for you? 請問有什么可以幫到您？CONVERSATION VOCABULARY 必備詞匯intolerable lntlrbl adj. 不能忍受的filter filt n. 過濾block blk n. 堵塞dunghill dhil n. 污穢物regular regjul adj. 有規律的PHRASE 固定短語air conditioner 空調SENTENCE PATTERN 必備句型Could you get someone come over to check？ 你能派人來檢查一下嗎？UNIT 3 裝修管理 CONVERSATION VOCABULARY 必備詞匯renovate renveit vt. 翻新rental rentl n. 租金額smoothly smu:l l adv.平滑的、流暢的、順利的removal rimu:vl n.移走disposal dispuzl n.清除consultation knslteln n.咨詢PHRASE 固定短語Decoration Management Regulations裝修管理辦法written consent書面同意ID card 身份證(identifications card)Qualification certificates 資質證明Decoration Management Protocol裝修管理協議in detail 詳細地SENTENCE PATTERN 必備句型What kind of procedure should I follow？我要辦些什么手續？CONVERSATIONVOCABULARY 必備詞匯railing reili n.欄桿rusty rsti: adj 生銹的requirement. rikwaimnt n. 要求original ridinl adj.起初的consistent knsistnt adj.一貫的PHRASE 固定短語Property Management Regulations 物業管理條例belong to 屬于public facility 公共設施設備so as to 為了以便SENTENCE PATTERN 必備句型Ive got it.知道了CONVERSATION VOCABULARY 必備詞匯complainkmpleinvt. vi. 抱怨的noise niz n. 噪音consider knsid vt. vi.考慮carelessness k l i s n i s n.粗心大意PHRASE 固定短語residence area 社區SENTENCE PATTERN 必備句型Please tell us whats happening？ 請告訴我發生了什么事了？UNIT 4投訴與建議處理Complaints & Suggestions CONVERSATIONVOCABULARY 必備詞匯elevator eliveit n.電梯crowd kraud vt. vi.群集rush r vt. vi. 急速行進adoid vid vt.避開complaint kmpleint n. 抱怨measure me n.措施PHRASE 固定短語peak time 高峰期lead to 導致SENTENCE PATTERN 必備句型It sounds great！ 聽起來不錯！ CONVERSATION VOCABULARY 必備詞匯uncivilized nsIvlaIzd adj.不文明的raise reiz vt.撫養bark da:k vi.吠叫habitant hbitnt n.居住者leash li: n.拴獵狗的皮帶considerate knsidrit adj.體貼的harmonious hamuni:s adj.和諧的、和睦的、協調的PHRASE 固定短語as soon as possible 盡快的take good care of 看管comply with 遵從Management Stipulation 管理規約carry out 履行sense of responsibility 責任感urban management department 城市管理部門SENTENCE PATTERN 必備句型Can you help me to deal with it？你能幫我處理一下嗎？I agree with you。我贊同你的觀點。CONVERSATIONVOCABULARY 必備詞匯vehicle vi:Ikl n.交通工具guardrail ga:dreil n.欄桿sidewalk saIdw:k n.人行道lane lein n. 小路PHRASE 固定短語put up 增加speed humps 減速帶SENTENCE PATTERN 必備句型Im looking forward to it.我很期待.UNIT 5客戶違章處理Dealing with violation CONVERSATIONVOCABULARY 必備詞匯sundries sndriz n.雜項neatness ni:tnls n.整潔temporarily temprr i l i adv. 暫時地SENTENCE PATTERN 必備句型We are also very thankful for your understanding and cooperation.感謝您對我們工作的理解和配合。 CONVERSATIONVOCABULARY 必備詞匯resume rizju:m vt. vi. 重新獲得ventilation ,ventle()n n.空氣流通、通風設備randomly rndmli adv. 隨便地PHRASE 固定短語pull down 毀壞draught flue 排煙道SENTENCE PATTERN 必備句型This is Mary speaking. 我是瑪麗。Hope you could understand it. 希望你能夠理解 CONVERSATIONVOCABULARY 必備詞匯park pa:k vt. vi.泊車penalty penlti n.懲罰、處罰、罰款remind rimaind vt.使想起、提醒PHRASE 固定短語fire passage 消防通道underground garage 地下車庫for convenience 方便 SENTENCE PATTERN 必備句型Im really sorry about that.對此我感到非常抱歉Not at all. 不用謝UNIT 6環境管理Environmental ManagementCONVERSATIONVOCAVBULARY 必備詞匯prune pru:n vt.修剪（樹木等）banian bnjn n.榕樹crown kraun n.樹冠issue isju: vt.發行，公布，發出張貼advantage dva:ntid n. 好處，有力條件，優勢tenant tennt n. 承租人；房客；佃戶；vt. 租借span spn n. 跨度，跨距；vt. 跨越；持續；PHRASE 固定短語underground pipe 地下管網SENTENCE PATTERN 必備句型Thank you for your support and understanding.謝謝您的支持和理解。CONVERSATIONVOCABULARY 必備詞匯mosquito mski:tu n.蚊子transformation trnsfmel n n.變化，轉變，改造stiltstltn. 高蹺；支柱，支撐物leisurelen. 閑暇；空閑；安逸adj. 空閑的；有閑的；業余的PHRASE 固定短語stilt floor 架空層green area 綠化帶by that time 到那時SENTENCE PATTERN 必備句型Can you do something for that? 你們能對此采取點措施嗎？ CONVERSATIONVOCABULARY 必備詞匯 inspect inspekt vt.檢查，查看，巡查sapling spll n.幼樹，樹苗shovel vl n.鏟子、鍬complexkmpleks adj. 復雜的；合成的n. 復合體；綜合設施PHRASE 固定短語keep it in order 保持秩序Owners Committee 業主委員會SENTENCE PATTERN 必備句型Dont worry! 不用擔心！UNIT 7安全管理Safety ManagementCONVERSATIONVOCABULARY 必備詞匯leak li:k vt. vi. 滲入，漏出valve vlv n. 閥門，氣門ageing eidi n.成熟，變老，老齡化dialdaln. 轉盤；刻度盤；vi. 撥號vt. 給撥號打電話consequence knskw()nsn. 結果；重要性；推論SENTENCE PATTERN 必備句型Is there anybody home? 有人在家嗎？Thank for your reminding. 謝謝您的提醒。CONVERSATIONVOCABULARY 必備詞匯register redist vt. vi. 記錄，登記，注冊accommodate kmdeit vt.容納，提供住宿，使適應verification verfikeln n.證明，證實attorneytn n. 律師；代理人PHRASE 固定短語real estate agent 房地產代理letter of attorney 委托書out of touch 聯系不上stretch the rules 通融（同 bend the rules）CONVERSATIONVOCABULARY 必備詞匯security sikjuriti n.安全，擔保detailditel n. 細節，詳情vt. 詳述；選派PHRASE 固定短語parking lots 停車場deal with 處理SENTENCE PATTERN 必備句型Its my pleasure to serve you. 很榮幸為您服務。UNIT 8收費服務ChargingCONVERSATIONVOCABULARY 必備詞匯billbil n. 賬單waivewevvt. 放棄；擱置過去式 waived 過去分詞 waived 現在分詞 waivingobligationblge()nn. 義務；職責；債務state stet n. 國家；州；vt. 規定；聲明；陳述PHEASE 固定短語late fee 滯納金management fee 管理費Owners Convention 業主公約The management statute管理規約sttjut; -tut n. 法 法規；法令；條例CONVERSATION VOCABULARY 必備詞匯invoice lnvls n. 發票 vt.開的發票changeteind n. 零錢receiptrisi:t n. 收據，收條finance fanns n. 財政，財政學；金融vt. 負擔經費amount mant vi. 總計，合計；相當于；共計n. 數量；總額provideprvad vt. 提供；規定；準備；裝vi. 規定；撫養；作準備PHRASE 固定短語water electricity fee 水電費SENTENCE PATTERN 必備句型Whats wrong? 怎么回事？CONVERSATION情景對話VOCABULARY 必備詞匯tenant tennt n. 房客limited limitid adj. 有限的application plike