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CONSUMER&
BRANDBrandKPIs
for
sports
&
outdooronline
shops:
Foot
Locker
in
theUnited
KingdomConsumer
Insights
reportDecember2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
3750Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,usage,loyalty,and
media
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
Foot
Locker’s
performance
inthe
sports
&outdoor
online
shopmarket.Fieldwork:March-April
2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Sources:
Statista
Consumer
Insights
Global,
asofDecember202468%
of
Foot
Locker
users
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket??Foot
Locker’s
brandingresonates
more
with
Gen
Z?Foot
Locker
ranksseventh
inawareness
withinthesports&outdoor
onlineshop
market?Foot
Locker
generally
appealstowomen
more
thanmen?Thepopularity
ratingof
Foot
Locker
is28%?Foot
Locker
ranksoutside
the
Top
10
inusage?Among
Foot
Locker
enthusiasts,30%
fallunderthehigh-income
category?Interms
of
loyalty,Foot
Locker
is
outsidethe
Top
10?Consumers
want
theirsports&outdoor
onlineshopbrandstohavereliability,
honesty
/trustworthiness,andauthenticityinthe
United
Kingdom?Foot
Locker
hasascore
of15%
formedia
buzz3Sources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Awarenessis
the
highest
scoring
KPI
for
Foot
Lockerat
76%Brand
profile:
snapshotBrand
performance
of
Foot
LockerintheUnited
Kingdom76%68%28%15%14%AwarenessPopularityUsageLoyaltyBuzz5Notes:Sports&outdooronline
shops
‘awareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,248,
all
respondents
(awareness),
n=951,
respondents
who
know
the
individual
brand
(popularity),
n=951,respondents
who
know
the
individual
brand
(usage),
n=137,
respondents
who
have
used
the
individual
brand
(loyalty),
n=951,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Foot
Locker’s
branding
resonates
morewith
Gen
ZBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations36%
36%32%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeFoot
Locker
bygeneration
versusthe
share
of
industryusers
ingeneral,
we
cansee
thatFoot
Locker
islikedby6%of
Baby
boomers
and27%
ofGen
Xers,
whereas
thetotalshare
ofindustryusers
is10%
and
27%,
respectively.27%27%
27%ForMillennials
andGen
Z,
36%
and
32%
feel
positivelytowards
Foot
Locker,
versus
36%
and27%.
Socurrently,
forFoot
Locker,
Gen
Zconnects
most
withtheirbrandcompared
tothe
overall
industryuser.10%6%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestosports
&outdoor
online
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=270,
FootLockerenthusiast,
n=1,014,
sports
&outdoor
online
shopusersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Foot
Locker
generally
appeals
to
women
morethan
menBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandenthusiastsof
Foot
Locker
shows
thatwomen
are
more
likely
tohaveanaffinity
with
thebrand
compared
tomen.LGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesof10%9%consumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
Foot
Locker
hasasimilarproportion
of
LGBTQIA+
consumerswhen
compared
tothe
industryusers
ingeneral.51%49%50%50%51%
ofwomen
likeFoot
Lockercompared
to
49%
of
men,whereas
forthe
overall
industry,50%
of
women
usesports&outdoor
onlineshopscompared
to
50%
of
men.86%87%10%
ofFoot
Locker
enthusiastsconsiderthemselves
to
bepartof
the
LGBTQIA+community
compared
to9%
amongindustryusers
overall.Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
sports&outdoor
online
shops,
which
ofthe
following
brands
do
youlike?”;
Multi
Pick;
Base:n=270,
FootLockerenthusiast,
n=1,014,
sports&
outdooronline
shop
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
Foot
Locker
enthusiasts,
30%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
anduserswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.14%17%Single30%35%15%20%CoupleSingleparentNuclear30%
ofFoot
Locker
enthusiastsare
fromhigh-income
households.Foot
Locker’s
brandisgenerally
enjoyedmore
byconsumers
who
arepartof
anextended
household,
17%
ofFootLocker
enthusiastshavethiscurrentlivingsituation.14%11%34%32%33%33%31%Multi-generational2%3%36%17%13%ExtendedOther4%5%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
sports&outdoor
online
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:
n=270,
FootLockerenthusiast,
n=1,014,
sports
&outdoor
online
shop
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Consumers
want
their
sports
&
outdoor
online
shop
brands
to
have
reliability,honesty
/
trustworthiness,
and
authenticityBrand
profile:
qualitiesQualitiesuserswant
from
sports
&outdoor
online
shopbrandsForsports
&outdoor
online
shops,thetopthree
qualitiesusers
wantfrom
abrandarereliability,
honesty
/Authenticity60%Thrill/ExcitementSustainabilityBoldnessClevernesstrustworthiness,
andauthenticity.40%20%0%Foot
Locker
users
alsoappreciate
thesekey
attributes,indicating
Foot
Lockerexudes
thesequalities.SocialresponsibilityCoolnessThequalitiesthatFoot
Lockerenthusiastsare
least
focused
on
arethrill/excitement
andcleverness.ReliabilityExclusivityFoot
Locker
should
work
on
promotingauthenticityto
convert
enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
sports&outdoor
online
shops,
which
ofthese
aspects
are
mostimportant
to
you?”;Multi
Pick;“When
it
comesto
sports&outdoor
online
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;“When
it
comesto
sports&outdoor
online
shops,
which
ofthe
following
brands
have
youused
in
the
past
12
months?”;
Multi
Pick;Base:
n=137,
FootLockerusers’,n=270,
FootLockerenthusiast,
n=1,014,
sports&
outdooronline
shop
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
Foot
Locker
fans,
28%
state
that
they
get
excited
about
sports
&outdoor
online
shopsBrand
profile:
attitudesWhat
doconsumersthink
ofsports
&outdoor
onlineshopsingeneral?40%34%29%28%27%23%23%22%20%19%19%17%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrands
Iget
excited
about
IliketotalkaboutIknow
and
trust
sports&outdoor
topicsrelating
toonlineshopssports&outdooronlineshopsBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
sports
&outdoor
online
shops
do
you
agree
with?”;
Multi
Pick;“When
it
comesto
sports
&outdooronline
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=270,
FootLockerenthusiast,
n=1,014,
sports
&outdoor
online
shopusersSources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1168%
of
Foot
Locker
users
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
sports
&outdoor
online
shops,theaverage
awareness
of
abrandinthe
United
Kingdomis59%.
Awareness
ofFoot
Locker,
however,
isat76%.Awareness28%
ofUK
sports&outdoor
online
shopusers
saythey
likeFoot
Locker,
compared
to
anindustryaveragebrandpopularityof
28%.14%
ofindustryusers
intheUnitedKingdomsaytheyuseFoot
Locker,
with
the
average
usageof
abrand
at18%.BuzzPopularity68%
ofbrandusers
saythey
would
usethe
brandagain,compared
toanaverage
loyalty
score
of
71%.Foot
Locker
hasbeen
noticed
similarly
inthe
mediacompared
to
other
brands,with
a“Buzz”score
of15%compared
to
16%.LoyaltyBrandUsageIndustryaverageSooverall,
the
results
showtheir
performance
tobeinconsistent
compared
to
theindustry.12
Notes:Sports&outdooronline
shops
‘awareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,248,
all
respondents
(awareness),
n=951,
respondents
who
know
the
individual
brand
(popularity),
n=951,respondents
who
know
the
individual
brand
(usage),
n=137,
respondents
who
have
used
the
individual
brand
(loyalty),
n=951,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Foot
Locker
ranks
seventh
in
awareness
within
the
sports
&
outdoor
onlineshop
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofFoot
LockerRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.1Nike95%95%92%91%88%78%76%64%59%58%24%2adidas3SportsDirectJDSportsReebok45Usingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.6TEMU7Foot
LockerDecathlonRegatta76%8Outofallrespondents,
76%
were
aware
of
FootLocker.
Thisranksthemseventh
compared
to
otherbrandssurveyed
inthismarket.9AwarenessN/A10Mountain
Warehouse13
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,248,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024The
popularity
rating
of
Foot
Locker
is
28%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofFoot
LockerRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1Nike57%56%47%46%31%31%28%28%27%27%2adidas28%3JDSports4SportsDirectMountain
WarehouseReebokOutofconsumers
who
knew
thebrand,
28%
saidtheyliked
Foot
Locker.
Thisranksthemseventh
comparedtootherbrandssurveyed
inthismarket.567Foot
LockerDecathlonGO
OutdoorsRegatta72%89PopularityN/A1014
Notes:“When
it
comesto
sports&outdoor
online
shops,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=951,
respondents
who
know
the
individual
brand
(popularity)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Foot
Locker
ranks
outside
the
Top
10
in
usageBrand
KPIs
&benchmarking:
usageSummaryUsage
ofFoot
LockerRank#
BrandUsage
%39%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeing
used,weasked
each
respondent:
“When
itcomes
to
sports
&outdoor
online
shops,which
ofthefollowing
brandshaveyou
usedinthepast12
months?”.1Nike14%2adidas38%3SportsDirectJDSports35%Outofconsumers
who
knew
thebrand,
14%
saidtheyused
Foot
Locker.
Thisranksthemoutsidethe
Top
10compared
to
other
brandssurveyed
inthismarket.432%5TEMU17%6Mountain
WarehouseAnglingDirectDecathlonGO
OutdoorsReebok17%716%816%86%915%UsageN/A1015%15
Notes:“When
it
comesto
sports&outdoor
online
shops,
which
ofthe
following
brands
have
youused
in
the
past
12
months?”;
Multi
Pick;Base:
n=951,
respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofDecember2024In
terms
of
loyalty,
Foot
Locker
is
outside
the
Top
10
in
the
United
KingdomBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofFoot
Locker’sconsumersRank#
BrandLoyalty
%89%Afterascertaining
the
usageof
abrandinthe
last12months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablish
whether
abrandisperforming
well
inregard
to
customerretention.
Measuring
brandloyalty
establishes
aclearfeedback
loop
with
customers,
providing
valuableinsightsinto
customer
satisfaction
and
preferences.
Itisalso
apowerful
predictor
to
help
guide
marketingstrategies
andforecast
futuresalesandrevenue
moreaccurately.1Nike2Mountain
Warehouseadidas85%32%385%4SportsDirectJDSports83%581%6Regatta80%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
sports
&outdooronlineshops,which
of
the
following
brandsareyoulikely
to
useagaininthe
future?”.7DecathlonReebok76%68%876%9GO
OutdoorsAmerican
Golf75%Outofrespondents
whohaveused
Foot
Locker,
68%saidthey
would
usethebrand
again.LoyaltyN/A1074%16
Notes:“When
it
comesto
sports&outdoor
online
shops,
which
ofthe
following
brands
are
youlikely
to
use
againin
the
future?”;
Multi
Pick;Base:n=137,
respondents
who
have
used
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Foot
Locker
has
a
score
of
15%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofFoot
LockerRank#
BrandBuzz%33%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1adidas15%2Nike31%3JDSportsTEMU29%Outofconsumers
who
knew
thebrand,
15%
saidtheyhadheardaboutFoot
Locker
inthemedia.
Thisranksthemeighthcompared
to
other
brandssurveyed
inthismarket.424%5SportsDirectAnglingDirectlululemonFoot
LockerDecathlonReebok21%618%716%815%85%915%BuzzN/A1014%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=951,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumeri
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