Contents1TextAIfOnlyLanguageinUseTextBTheBakerWhoBeatMcDonald'sWarm-upQuestions:2Warm-upQuestions:1.Haveyouevergivenyourhelptothepoor?2.Howdoyoutreatpoorpeoplewhenyoumeettheminthestreet?Pre-classTask13Pre-classTask1Readthetextonceforthemainidea(s).Donotrefertothenotes,theglossary,ordictionaries.TextA

IfOnly4PassageHavingworkedata7-Elevenstorefortwoyears,IthoughtIhadbecomesuccessfulatwhatourmanagercalled“customerrelations”.Ifirmlybelievethatfriendlysmileandanautomatic“sir”,“ma'am”,and“thankyou”wouldseemethroughanysituationthatmightarise,fromsoothingimpatientorunpleasantpeopletoapologizingforgivingoutthewrongchange.Buttheothernightanoldwomanshatteredmybeliefthataglibresponsecouldsmoothovertheroughspotsofdealingwithotherhumanbeings.15PassageThemomentsheentered,thewomanpresentedasharpcontrasttoourshinystorewithitsbrightlightingandneatlyarrangedshelves.Walkingasifeachstepwerepainful,sheslowlypushedopentheglassdoorandhobbleddownthenearestaisle.Shecougheddryly,wheezingwitheachbreath.Onaforty-degreenight,shewaswearingonlyafadeddress,athin,light-beigesweatertoosmalltobutton,andblackvinylslipperswiththebackscutouttoexposecallousedheels.Therewerenostockingsorsocksonhersplotchy,blue-veinedlegs.2TextA

IfOnly6PassageAfterstrollingaroundthestoreforseveralminutes,theoldwomanstoppedinfrontoftherowsofcannedvegetables.Shepickedupacanofcornnibletsandstaredwithastrangeintensityatthelabel.Atthatpoint,Idecidedtobeagood,courteousemployeeandaskedherifsheneededhelp.AsIstoodclosetoher,mysmilebecamehardertomaintain;herred-rimmedeyeswerepartiallyclosedbyyellowishcrusts;herhandswerecoveredwithlayeruponlayerofgrime,andthestalesmellofsweatroseinathickvaporouscloudfromherclothes.3TextA

IfOnly7Passage“Ineedsomefood,”shemutteredinreplytomybright“CanIhelpyou?”.30“Areyoulookingforcorn,ma'am?”“Ineedsomefood,”sherepeated.“Anykind.”“Well,thecornisninety-fivecents,”Isaidinmymosthelpfulvoice.“Or,ifyoulike,wehaveaspecialonbolognatoday.”“Ican'tpay,”shesaid.45678TextA

IfOnly8PassageForasecond,Iwastemptedtosay,“Takethecorn.”Buttheemployeerulesfloodedintomymind:remainpolite,butdonotletcustomersgetthebestofyou.Letthemknowthatyouareincontrol.Foramoment,Ievenentertainedtheideathatthiswassomesortoftest,andthatthiswomanwassomeonefromtheheadoffice,testingmyloyalty.Irespondeddutifully,“I'msorry,ma'am,butIcan'tgiveawayanythingforfree.”9TextA

IfOnly9PassageTheoldwoman'sfacecollapsedabitmore,ifthatwerepossible,andherhandstrembledassheputthecanbackontheshelf.Sheshuffledpastmetowardthedoor,hertornanddirtyclothingbarelycoveringherbentback.10TextA

IfOnly10PassageMomentsaftersheleft,Irushedoutthedoorwiththecanofcorn,butshewasnowhereinsight.Fortherestofmyshift,theimageofthewomanhauntedme.Ihadbeenyoung,healthy,andsmug.Shehadbeenold,sick,anddesperate.WishingwithallmyheartthatIhadactedlikeahumanbeingratherthanarobot,Iwassaddenedtorealizehowfragileaholdwehaveonourbetterinstincts.11TextA

IfOnlyPre-classTask211Pre-classTask2ChoosethestatementthatbestexplainsyourunderstandingoftextA.1.C2.C3.A4.B5.APre-classTask312Pre-classTask3Readthetextasecondtimetoreviewthevocabularyincontext.Studythenewwordsandtheirdefinitions.Pre-classTask313GlossaryPre-classTask314Pre-classTask315Pre-classTask316Pre-classTask317Pre-classTask318Pre-classTask319Pre-classTask320Pre-classTask321Pre-classTask322In-classTask123In-classTask1Readthetextathirdtimeforabetterunderstandingofthemainpoints.Explaininyourownwordsthefollowingsentencestakenfromthetext.In-classTask1241.Ifirmlybelievedthatafriendlysmileandanautomatic“sir”,“ma'am”,and“thankyou”wouldseemethroughanysituationthatmightarise,fromsoothingimpatientorunpleasantpeopletoapologizingforgivingoutthewrongchange.(line3)1.Itwasquiterootedinmymindthat,withakindsmileandapolitegreetinglike“sir”,“maam”,and“thankyou”,Icouldmanagetodealwithallpossiblesituations,eithertocomfortoffendedcustomersortosaysorryforofferingthewrongchange.In-classTask1252.Themomentsheentered,thewomanpresentedasharpcontrasttoourshinystorewithitsbrightlightingandneatlyarrangedshelves.(line10)2.Assoonasshecameintoourstore,thewoman’sappearancewasfoundtobeinnoharmonywithourstylesinceourstorewasdecoratedwithshininglightingandtidy,well-organizedshelves.In-classTask1263.Foramoment,Ievenentertainedtheideathatthiswassomesortoftest,andthatthiswomanwassomeonefromtheheadoffice,testingmyloyalty.(line40)3.IheldtheideaforashortmomentinmymindthatIwasbeingtestedbythiswomanfromtheheadofficeonhowfaithfullyIcouldperformmywork.In-classTask1274.Fortherestofmyshift,theimageofthewomanhauntedme.(line50)4.Theimpressionthewomanleftonmekeptlingeringinmymindfortheremainderofthatworkingday.In-classTask228In-classTask21.Readaloudparagraphs2～3and11.2.Answerthefollowingquestions1)Whatistheauthor'sbeliefinhowtodealwith“customerrelations”aftertwoyearsofworkinginthatstore?1)Hebelievedthatcourtesiesandgreetingswouldworkinanysituationthatmightarise.In-classTask2292)Canyoudescribeinyourownwordshowtheoldwomanlooked?3)Inwhatwayhadtheauthorpreparedforwelcomingthiswomancustomer?2)Thewomanlookedold,sick,hungryandpoor.3)Hewastowelcomethiswomancustomerthewayhehadlearned.In-classTask2304)Didtheauthor'scustomerservicefortheoldwomanremainconsistent?Why?5)Howdidtheoldwomanfeelabouttheauthor'swordsandattitude?4)Hetiredtobeconsistentinthewayhetreatedthewomancustomerbutheeventuallywentoutofhiswayinordertohelp,ashetriedtoofferthecornforfree.5)Sheappearedtoberatherhurtandsadwhenshewasputtingbackthecanwithhertremblinghandandquicklyleftthestore.In-classTask2316)Whatdidtheauthorcometorealizeintheend?6)Hecametorealizeintheendthathumanbeingsaresoweaktokeeptheirgoodinstinctsandhewishedwithallhisheartthatheactedlikeahumanbeingratherthanarobot.In-classTask232In-classTask23.ReadandcomparetheEnglishsentences,payingattentiontothebold-typedpartsandtranslatetheChinesesentencesbysimulatingthestructureoftheEnglishsentences.In-classTask2331)她一走，我就發現戒指不見了。Themomentwefirstmet,Iknewthatshewasboundtobemybestfriend.2)他沒說任何話來答復我的問題。Inreplytoyourinquiry,wehavesentyouourlatestpricelist.3)我想太陽馬戲團傾向于享受他們的成功而不努力工作。Withtherisingconfidence,they’retemptedtobetooproudofthemselvestokeepworkinghard.In-classTask2344)戰勝爭論的唯一方式就是避免它。Yourgoalsshouldbegrandenoughtogetthebestofyou.5)本周，部長表示他會接受跳過和大使私人會晤的建議。Havinglistenedtohisspeech,Ientertainedtheideathateveryoneshouldfightforachancetoprovehimselftoothers.In-classTask235In-classTask24.Discussthefollowingquestionswithyourclassmatesandpresentyourideatotheclass.1)Howdoyouinterpretthetitle“IfOnly”?2)Ifyouweretheauthor,wouldyoubehaveautomaticallythesamewayashedidormorekindlyandhumanely?36TextA

TextTranslation但愿保羅·莫納漢我在一家7Eleven商店里已經工作了兩年，自以為很善于處理我們經理所說的“與顧客的關系”了。我堅信，一個友好的微笑和脫口而出的“先生”、“女士”和“謝謝”足以讓我應付任何可能出現的情況，從安慰缺乏耐心或難纏的顧客，到為找錯零錢而道歉。但是幾天前的那個晚上，一位老婦人卻把我的信念摔得粉碎：玲瓏的回答并不能消除與他人打交道時遇到的磕磕絆絆。137TextATextTranslation老婦人一進來，就與我們燈火通明、貨架整齊、亮堂堂的店鋪形成了鮮明的對照。老婦