CivilAviationEnglishVideoCourse（民航英語視聽說）4.1.6Task6HandingofVIPforDeparture送機服務

VocationalEducationAviationService

01Leading-in02Vedio-watching03WordsandExpressions04Practice05AviationknowledgeContents01lead-inEchoisafashiondesigner.sheissenttoattendabigfashionexhibitioninParis.ShewillstartherjourneyfromShanghaiHongqiaoInternationalAirportandtransferatBeijingcapitalInternationalairport.Inordertosavetime,shehasreservedaVIPdepartureserviceintheVIPloungeofthecapitalairport.Asoneoftheservicestaff,whatshouldyoudo?

PleasewatchthevideoandthinkabouthowtohandingofVIPfordeparture.(A:VIPclerkB:Guest)A:Goodmorning,Ms.Smith.IamJenny.B:Goodmorning.A:PleasehavearestintheVIPlounge.Wewillhelpyou.B:ThanksA:Takeaseat,please,Ms.Smith.Whatwouldyouliketodrink?Wehavecoffee,tea,andfruitjuice.B:Ipreferacupofcoffee,please.A:Aminute,please….Hereyouare,anythingelse?Doyouneedanythingtoeat?Wealsosupplyfreemealsandbuffet.02video-watching

B:No,thanks.A:Doyouhaveanybaggagetocheck?B:No,thanks.A:Herearesomesnacksandalsonewspapers.Youcouldhelpyourself.B:Thankyou.A:MayIhaveyourpassportandticket?Ishalldothecheck-inforyou.B:OK,hereyouare.A:Doyouhaveanybaggagetocheck?B:No,thanks.02video-watching

A:Ms.Smith,hereareyourpassportandboardingpass.Youpreferboardingfirstorlast?Icouldcontactwiththestaffattheboardinggate.B:Toboardfirstwouldbebetter.A:OK,noproblem.(Afterawhile)A：Excuseme,Ms.Smith.Itistimetoboardnow.B:Ok,Let’sgo.A:Thisway,please.Yourseatnumberis4A.Thefirstrow,aisleseatB:Perfect.Thankyouverymuch.A:Youarewelcome.Haveaniceflight.

Firstly,weshouldgreettheguestsatthedooroftheVIProom,greettheguestsandintroduceourselves.Next,weneedtoguidetheguestsintotheVIPloungetorestandaskiftheguestsneedcateringservice?Wealsoneedtocheckinandbaggageforourguests.Finally,wealsoneedtoremindguestsofboardingtime,gate,seatnumberandotherinformation.

03WordsandExpressions1.preferv.更喜歡，寧愿e.g.

Ipreferacupofcoffee.我更喜歡喝咖啡。2.buffetn.自助餐3.passportn.護照4.check-in辦理登記手續5.boardboardinggate登機口boardingtime登機時間，boardingpass/boardingcard登機牌

6.aisleseat過道座位UsefulexpressionsWhatcanIdoforyou.您有什么需要幫助的嗎？Youcouldhelpyourself.您請自便。MayIhaveyourpassportandticket?Ishalldothecheck-inforyou.能給我您的護照和機票嗎？我將替您辦理乘機手續。Doyouhaveanybaggagetocheck?您有行李需要托運嗎？Itistimetoboardnow.現在可以登機了。6、Hereareyourpassportandboardingpass.這是您的護照和登機牌。

04Practice

Listenandcompletethefollowingdialogue.A:_____ourlounge.MayIhaveyourloungecardand___ticket______,Sir?B:Sure,hereyouare!A:Thankyou.Whatwouldyoulike,teaor_coffee____?B:Acupoftea,please.A:Wealso____supply___somefruits,cookies,milkandseveraljournals,andnewspapers,whatdoyoulike?B:IsChinaDailyavailable?A:Yes,hereyouare.B:Thankyou.Answers：Welcome;ticket;coffee;supply;Listenandcompletethefollowingdialogue

機場貴賓休息室是現代化機場必要的休息場所。貴賓送機服務是貴賓休息室提供的主要服務之一。服務人員會在貴賓入口接待貴賓，為賓客辦理行李、旅行證件和登機手續等相關事宜。貴賓可在貴賓室入口的獨立安檢處進行安檢。如果時間允許，服務人員還會為貴賓辦理免稅購物和退稅。貴賓可在貴賓休息室休息或工作，同時服務人員會為貴賓接下來的行程做準備。貴賓休息室會提供免費的小點心，貴賓也可以訂購食物和飲料（包括一小時的貴賓套房或者休息室）。服務人員還會幫助貴賓關注登機時間，并將貴賓送上飛機。05AviationknowledgeTranslatethefollowingsentencesintoChinese.1)Herearesomesnacks,andalsonewspapers.___________________________________________________________________2)Youcouldhelpyourself.________________________________________________________________Translation:這里有些點心和報紙。您請自便。3)MayIhaveyourpassportandticket?Ishalldothecheck-inforyou.____________________________________________________________4)Hereareyourpassportandboardingpass._______________________