酒店專業英語HospitalityEnglishFrontDesk

Task1CheckinginwithoutReservation

Vocabularyreservationn.預約offerv.提供swipev.刷…卡deluxesuite豪華套房juniorsuite

小套房specialpackage

全包價ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSONEReadthetaskReadthetaskAguestarriveswithnoreservation,andhe’dliketocheckin.Areceptionisthelpstheguestcheckin.TWOLearnthetaskstepbystepLearnthetaskstepbystepAskguestsifheorshehasareservationDoyouhaveareservation?Haveyoumadeareservation?——————————————————————————————2.ChecktoseeifthehotelhasroomsavailablePleasewaitamoment,sir.I’llhavetocheckthecomputerrecords…Justamoment,please,Mr.Bellow.I’llcheckthearrivallist.——————————————————————————————3.TelltheguestswhattypesofroomsthehotelcanofferIt’sthepeakseason,butwecanofferyouadeluxesuite.Doyoupreferjuniorsuitesordeluxesuites?Wearebusytonight,butIhaveajuniorsuiteIcanofferyou.—————————————————————————————Learnthetaskstepbystep4.Telltheguestwhattheroomrateis5.Knowaboutthewayofpaying6.Checktheguest’spassportorIDcard7.HelptheguestfillintheregistrationcardTPracticethetaskHEERPracticethetaskAguestarriveswithnoreservation,andhe’dliketocheckin.Areceptionisthelpstheguestcheckin.Workinpairstorole-playaconversationaboutcheckinwithnoreservationwithyourpartner.Youactasthereceptionist,yourpartnertheguest.Changeyourroleswhenfinishingtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:

Mr.Powersarrivesatyourhotel,hehasn’tmadeanyreservationbefore.Asareceptionist,youhelphimfillintheregistrationformandarrangehimaroom.AssessmentChartName:Position:Task:Content:☆

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1.Complete

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□3.Creative

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1.Withfluency□

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□2.Withgoodpronunciation&intonation□□

□3.Understandable□□□4.Withanaccent

□□□Performance:☆

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1.Withconfidence□□□2.Withcourtesy

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