Follow-upActivityReport跟蹤驗證報告Organization組織名稱Address地址Representative組織代表Lastsiteauditdate(s)上次現場審核日期Feb26-27,20182018年2月26-27日Followupauditdate跟蹤審核日期Man-daysperformed執行的審核人天Onsite:現場Offsite:非現場Auditor審核員CarlosJINYesSpecialonsiteauditdatetocloseNCs100%resolved關閉100%解決不符合項的現場特殊審核日期N/AMan-daysperformed執行的審核人天Onsite:現場Auditor審核員Thisreportisconfidentialanddistributionislimitedtotheauditteam,thecompanyrepresentative,theSGSofficeandtheIATF(ifrequested)Objectives目的Theobjectiveofthisfollow-upactivityistofollowtheIATF16949de-certificationprocessasperrules5thedition,seesection8.本次跟蹤活動的目的是為了符合IATF16949審核規則第5版第8條中規定的認證退出流程。Clientresponsibility客戶職責SGSshallrequiretheclienttosubmit,withinamaximumofsixty(60)calendardaysfromtheclosingmeetingofthesiteaudit,evidenceofthefollowing;SGS應要求客戶現場審核末次會議后最遲60個日歷天內提交以下證據Implementedcorrection,已實施的糾正Rootcause,includingmethodologyused,analysis,andresults根本原因分析,包括使用的方法,分析和結果Implementedsystemiccorrectiveactionstoeliminateeachnonconformity,includingconsiderationoftheimpacttoothersimilarprocessesandproducts已實施的為消除每個不符合項所采取的系統性的糾正措施,包括考慮了對其他類似過程和產品的影響Verificationofeffectivenessofimplementedcorrectiveactions對糾正措施有效性的驗證ForMajornonconformities對于嚴重不符合項Thecertifiedclientshalldeterminerootcause&implementcorrections(containment)&submittotheauditorwithin15calendardaysfromtheendofthesiteaudit.認證客戶應該在現場審核結束日起15個日歷天內確定根本原因，實施糾正行動，并提交給審核員。AnyMajornon-conformitywillresultintheclientcertificatebeingplacedinsuspension.Asperrules5theditionsee8.3.Certificatesuspensionisatemporarystatusnotexceeding110calendardayswhichresultsineitherthereinstatementorwithdrawalofthecertificate.Duringsuspension,theIATF16949certificateremainsvalidandisstillrecognizedbytheIATF.根據規則第5版8.3,任何嚴重不符合項將會導致客戶證書暫停。證書暫停是一個臨時狀態不超過110日歷日，會導致證書的恢復或撤回。在暫停期間，IATF16949證書有效仍然被IATF認可。 Certificationbodyresponsibility認證機構職責Auditteammembershallreviewtheevidence&makeadecisionregardingacceptabilitywithinamaximumofninety(90)calendardaysfromtheclosingmeeting.審核組成員須確認證據并在末次會議后的90個日歷日內決定其可接受性。Ifacceptable,thenon-conformitie(s)shallbeclosed.如果可以接受，不符合項將被關閉。Iffoundnotacceptable,theauditteammembershallresolvetheoutstandingissueswiththeclientwithinninety(90)calendardaysfromtheclosingmeeting.如果不可以接受，審核組成員將和客戶一起在末次會議后的90個日歷內解決遺留事項。Inexceptionalcase(s)whennonconformityisopenbut100%resolvedwithjustification,actionplancompletiondates&agreefollow-upauditdateonsitepriortotheplannednextvisitbySGSAuditor.特殊情況為當不符合項在有理由的開放但100%解決時，行動計劃完成日期以及達成一致的下一次審核前由SGSs審核員實施的現場驗證審核日期。Ifresolutioncannotbecompleted,thefinalauditresultshallbeconsideredfailed&thecertificateshallbeimmediatelywithdrawn.Theclientshallstartoverwithaninitialcertificationaudit(stage1+stage2).如果再解決不能完成，最終審核結論須考慮為失敗以及證書須立即撤回。客戶須開始一個初次認證審核（第一階段+第二階段）Forminornon-conformitiesreviewedoff-site,thecorrectiveactionsshallbeverifiedatthenextplannedauditwithadditionaltimeaddedtotheAuditPlantoconfirmeffectivenessoftheactionimplemented.IfcorrectiveactionfoundNOTtobeeffectivelyimplementedanewmajorNon-ConformityshallbeissuedagainsttheclientscorrectiveactionprocessandthepreviousNon-Conformityreissuedasamajor對于非現場確認的輕微不符合項，糾正措施須在下次審核的審核計劃中增加額外的時間驗證措施實施的有效性。如果糾正措施無效，一個新的糾正活動過程的嚴重不符合項須被提出，另外上一次不符合上升為嚴重不符項， Onsiteverification現場驗證Amajornonconformityshallrequireonsiteverificationofthecorrectiveactionplan&shallbecompletedwithinamaximumofninety(90)calendardaysfromtheclosingmeeting.一個嚴重不符合項須要一個現場驗證，糾正措施必須在末次會議后最大90個日歷日內完成。Conclusions結論Theorganizationhasaddressedtheidentifiednonconformities組織已處理了識別的不符合項YesFORMCHECKBOX/FORMCHECKBOXFORMCHECKBOXNoFORMCHECKBOX/100%resolvedwithonsitespecialauditrequiredFORMCHECKBOX100%resolvedwithonsitespecialauditrequired100%解決需要一次現場特殊審核FORMCHECKBOXTheauditteamrecommendsthat,basedontheresultsofthisfollow-upactivitycertificationcanbe:審核組根據本次跟蹤活動的結果，作出推薦，認證證書：FORMCHECKBOXRecommended獲得推薦/FORMCHECKBOXContinued持續有效/FORMCHECKBOXContinuedwith100%resolvedactionplanreceivedforverificationduringanonsitespecialauditpriortothenextplannedvisit.持續有效，已收到100%解決的措施計劃，在下次審核前安排一次現場特殊審核作驗證FORMCHECKBOXWithheld不準予CorrectiveActionReview糾正措施評審ForMajorNConly,actionplanwithcontainmentactionswithin15days,maximumduedd-mm-yyyy只針對嚴重不符合項，遏制措施及行動計劃在15天內完成，最遲限期日-月-年Evidenceofimplementedcorrection,rootcauseanalysis+methodology,systematiccorrectiveactionsandeffectiveness,andverificationofeffectivenesswithin60days,maximumdue2018-4-27糾正措施的證據，根本原因分析+有方法的系統的糾正措施以及有效性驗證在最大60天內完成，最遲期限27日4月2018年On-siteSpecialAuditwithin90days,maximumduedd-mm-yyyy90天內的現場特殊審核，最遲期限日-月-年Note:Theabovetimingsshallalsotakeintoconsiderationcertificateexpirydates,includingVETOreview,whenplanning備注：以上時間在策劃時須考慮證書的有效日期，包括否決權評審。Non-conformityNumber不符合項編號Number編號1of5Classification類別FORMCHECKBOXMajor嚴重FORMCHECKBOXMinor輕微Process過程CustomerfeedbackhandlingIATFClauseIATF條款QMSDocumentreferenceQMS參考文件XX-QP-10Documentissue文件版本A0Statementofnonconformity不符合項陳述Customerfeedbackhandlingwasnotalwayseffective.CSRorIATFRequirementCSR或IATF要求10.2.3Problemsolving10.2.3問題解決Theorganizationshallhaveadocumentedprocess(es)forproblemsolvingincluding:組織應有形成文件的問題解決過程，包括：a)definedapproachesforvarioustypesandscaleofproblems(e.g.,newproductdevelopment,currentmanufacturingissues,fieldfailures,auditfindings);a)用于各種類型和規模的問題（如：新產品開發、當前制造問題、使用現場失效、審核發現）的明確方法；b)containment,interimactions,andrelatedactivitiesnecessaryforcontrolofnonconformingoutputs(seeISO9001,Section8.7);b)控制不符合輸出所必要的遏制、臨時措施及相關活動（見ISO9001第8.7條）；c)rootcauseanalysis,methodologyused,analysis,andresults;c)根本原因分析、采用的方法、分析及結果；d)implementationofsystemiccorrectiveactions,includingconsiderationoftheimpactonsimilarprocessesandproducts;d)系統性糾正措施的實施，包括考慮相似的過程和產品的影響；e)verificationoftheeffectivenessofimplementedcorrectiveactions;e)對已實施糾正措施有效性的驗證；f)reviewingand,wherenecessary,updatingtheappropriatedocumentedinformation(e.g.,PFMEA,controlplan).f)對適當形成文件的信息（如：PFMEA，控制計劃）的評審，必要時進行更新；ObjectiveEvidence客觀證據ForthecustomercomplaintofproductappearanceissueonApr5,2017,thePFMEAandcontrolplanwerenotreviewed.對于2017年4月5日顧客關于產品外觀的投訴，沒有評審PFMEA和控制計劃。Justifyclassificationminorormajor嚴重或輕微分類的理由Itwasaminorncduetonosimilarissueswerefound.AuditorraisingNC提出不符合項的審核員：CarlosJINForcompletionbyClient客戶完成Containment/Correctionswithin15days:15天內的遏制/糾正立即按要求對2017年4月5日顧客關于產品外觀的投訴，評審PFMEA和控制計劃。Rootcauseincludingmethodologyused,analysis,andresults:根本原因分析包括使用的方法,分析和結果WAY1？責任人員在顧客針對外觀投訴后，認為影響不大，所以沒有評審PFMEA和控制計劃；WAY2？公司針對顧客投訴的處理標準不是很系統，未界定清楚；WAY3？公司《客戶投訴處理辦法》未詳細規定顧客投訴后，無論投訴的內容如何，都需要針對PFMEA和控制計劃評審，更新更顯；注意：所有的原因分析，都要回歸到程序文件。只能說程序文件沒有要求到位，不能說有要求，但是沒做好，不能說：員工意識不到位，員工沒有做好，沒有按要求做等。最終只能說是程序文件的問題。implementedsystemiccorrectiveactionstoeliminateeachnonconformity,includingconsiderationoftheimpacttoothersimilarprocessesandproducts:已實施的為消除每個不符合項所采取的系統性的糾正措施,包括考慮了對其他類似過程和產品的影響1.已修正程序文件，2.客訴8D已重新分析3.FMEA/CP已更新4.上述文件已培訓將上述證據作為插件插入：1程序文件，2修改后的8D，3更新后的FMEA/CP，4培訓記錄和培訓效果調查。verificationofeffectivenessofimplementedcorrectiveactions對糾正措施有效性的驗證驗證結果說明TobecompletedbySGSAuditor由SGS審核員完成ConclusionAcceptable結論可以接收Yes是FORMCHECKBOX/FORMCHECKBOXFORMCHECKBOXNo否FORMCHECKBOX/100%resolvedwithonsitespecialauditrequired100%解決安排一個特殊審核FORMCHECKBOXObjectiveevidencereviewedbySGSAuditor:SGS審核員評審的客觀證據ForMajornon-conformitiesclientcorrections(containment)對于嚴重不符合項，客戶糾正（遏制措施）Inexceptionalcase(s)whennonconformityisopenbut100%resolvedexplainjustification,actionplancompletiondates特殊情況下，不符合項處于開放但100%解決時，解釋理由，措施計劃的完成日期。Agreefollow-upauditdateonsitepriortothenextvisitbySGSAuditorSGS審核員同意的在下次審核前的現場驗證審核日期EvidencescheckedattheadditionalonsiteaudittocloseNCspreviouslyconsidered100%resolved額外的現場審核確認的證據以關閉上次認為的100%解決的不符合項 Non-conformityNumber不符合項編號Number編號2of5Classification類別FORMCHECKBOXMajor嚴重FORMCHECKBOXMinor輕微Process過程PurchasingcontrolIATFClauseIATF條款QMSDocumentreferenceQMS參考文件XX-QP-12Documentissue文件版本A0Statementofnonconformity不符合項陳述Thecontrolofstatutoryandregulatoryrequirementstosupplierwasnotconductedeffectivelyalways.CSRorIATFRequirementCSR或IATF要求8.4.2.2StatutoryandregulatoryrequirementsTheorganizationshalldocumenttheirprocesstoensurethatpurchasedproducts,processes,andservicesconformtothecurrentapplicablestatutoryandregulatoryrequirementsinthecountryofreceipt,thecountryofshipment,andthecustomer-identifiedcountryofdestination,ifprovided.ObjectiveEvidence客觀證據ForpaintingsupplierXusheng,lackofevidenceprovedapplicablestatutoryandregulatoryrequirementswereidentifiedandcontrolled.對于噴涂供應商“XX”，缺少證據表明確定并管控了相關法律法規要求。Justifyclassificationminorormajor嚴重或輕微分類的理由Itwasaminorncduetonorelevanteffectraisedforit.AuditorraisingNC提出不符合項的審核員：DennisZHENGForcompletionbyClient客戶完成Containment/Correctionswithin15days:15天內的遏制/糾正Rootcauseincludingmethodologyused,analysis,andresults:根本原因分析包括使用的方法,分析和結果implementedsystemiccorrectiveactionstoeliminateeachnonconformity,includingconsiderationoftheimpacttoothersimilarprocessesandproducts:已實施的為消除每個不符合項所采取的系統性的糾正措施,包括考慮了對其他類似過程和產品的影響verificationofeffectivenessofimplementedcorrectiveactions對糾正措施有效性的驗證TobecompletedbySGSAuditor由SGS審核員完成ConclusionAcceptable結論可以接收Yes是FORMCHECKBOX/FORMCHECKBOXFORMCHECKBOXNo否FORMCHECKBOX/100%resolvedwithonsitespecialauditrequired100%解決安排一個特殊審核FORMCHECKBOXObjectiveevidencereviewedbySGSAuditor:SGS審核員評審的客觀證據ForMajornon-conformitiesclientcorrections(containment)對于嚴重不符合項，客戶糾正（遏制措施）Inexceptionalcase(s)whennonconformityisopenbut100%resolvedexplainjustification,actionplancompletiondates特殊情況下，不符合項處于開放但100%解決時，解釋理由，措施計劃的完成日期。Agreefollow-upauditdateonsitepriortothenextvisitbySGSAuditorSGS審核員同意的在下次審核前的現場驗證審核日期EvidencescheckedattheadditionalonsiteaudittocloseNCspreviouslyconsidered100%resolved額外的現場審核確認的證據以關閉上次認為的100%解決的不符合項Non-conformityNumber不符合項編號Number編號3of5Classification類別FORMCHECKBOXMajor嚴重FORMCHECKBOXMinor輕微Process過程PurchasingcontrolIATFClauseIATF條款QMSDocumentreferenceQMS參考文件XX-QP-12Documentissue文件版本A0Statementofnonconformity不符合項陳述Supplierqualitydevelopmentwasnotconductedeffectivelyalways.CSRorIATFRequirementCSR或IATF要求8.4.2.3SupplierqualitymanagementsystemdevelopmentTheorganizationshallrequiretheirsuppliersofautomotiveproductsandservicestodevelop,implement,andimproveaqualitymanagementsystemcertifiedtoISO9001,unlessotherwiseauthorizedbythecustomer[e.g.,itema)below,withtheultimateobjectiveofbecomingcertifiedtothisautomotiveQMSstandard.Unlessotherwisespecifiedbythecustomer,thefollowingsequenceshouldbeappliedtoachievethisrequirement:ObjectiveEvidence客觀證據ForsupplierXusheng,lackofevidenceprovedtheQMSdevelopmentobjectiveandplanweredetermined.對于供應商“XX”，缺少證據表明建立體系開發的目標及計劃。Justifyclassificationminorormajor嚴重或輕微分類的理由Itwasaminorncduetotheperformanceofthissupplierforautomobilepartswere100%,theriskwaslow.AuditorraisingNC提出不符合項的審核員：DennisZHENGForcompletionbyClient客戶完成Containment/Correctionswithin15days:15天內的遏制/糾正Rootcauseincludingmethodologyused,analysis,andresults:根本原因分析包括使用的方法,分析和結果implementedsystemiccorrectiveactionstoeliminateeachnonconformity,includingconsiderationoftheimpacttoothersimilarprocessesandproducts:已實施的為消除每個不符合項所采取的系統性的糾正措施,包括考慮了對其他類似過程和產品的影響verificationofeffectivenessofimplementedcorrectiveactions對糾正措施有效性的驗證TobecompletedbySGSAuditor由SGS審核員完成ConclusionAcceptable結論可以接收Yes是FORMCHECKBOX/FORMCHECKBOXFORMCHECKBOXNo否FORMCHECKBOX/100%resolvedwithonsitespecialauditrequired100%解決安排一個特殊審核FORMCHECKBOXObjectiveevidencereviewedbySGSAuditor:SGS審核員評審的客觀證據ForMajornon-conformitiesclientcorrections(containment)對于嚴重不符合項，客戶糾正（遏制措施）Inexceptionalcase(s)whennonconformityisopenbut100%resolvedexplainjustification,actionplancompletiondates特殊情況下，不符合項處于開放但100%解決時，解釋理由，措施計劃的完成日期。Agreefollow-upauditdateonsitepriortothenextvisitbySGSAuditorSGS審核員同意的在下次審核前的現場驗證審核日期EvidencescheckedattheadditionalonsiteaudittocloseNCspreviouslyconsidered100%resolved額外的現場審核確認的證據以關閉上次認為的100%解決的不符合項Non-conformityNumber不符合項編號Number編號4of5Classification類別FORMCHECKBOXMajor嚴重FORMCHECKBOXMinor輕微Process過程MonitoringandMeasuringResourceManagement監視和測量資源管理IATFClauseIATF條款7QMSDocumentreferenceQMS參考文件XX-QP-08Documentissue文件版本A0Statementofnonconformity不符合項陳述TheMSAofmonitoringandmeasuringresourcemanagementprocesshadnotalwaysbeenconductedeffectively.CSRorIATFRequirementCSR或IATF要求7.1.5.1.1MeasurementsystemsanalysisStatisticalstudiesshallbeconductedtoanalysethevariationpresentintheresultsofeachtypeofinspection,measurement,andtestequipmentsystemidentifiedinthecontrolplan.Theanalyticalmethodsandacceptancecriteriausedshallconformtothoseinreferencemanualsonmeasurementsystemsanalysis.Otheranalyticalmethodsandacceptancecriteriamaybeusedifapprovedbythecustomer.......ObjectiveEvidence客觀證據NoevidencesprovedthattheMSAforproductBQ-DClowcasehadbeenconductedperrequirement,suchasMSAforseveraldimensions.無證據證明BQ-DC下殼體產品的測量系統分析已根據要求進行,例如針對部分尺寸的測量系統分析。Justifyclassificationminorormajor嚴重或輕微分類的理由Itwasjustifiedasminornonconformityforitwasasinglelapseobservedinfollowingtheprocess.RelatedmeasurementdevicesusedforproductionofproductBQ-DClowcasehadbeencalibratedperrequirement.Noimmediatelyrisktocustomer.AuditorraisingNC提出不符合項的審核員：JeoTSAOForcompletionbyClient客戶完成Containment/Correctionswithin15days:15天內的遏制/糾正Rootcauseincludingmethodologyused,analysis,andresults:根本原因分析包括使用的方法,分析和結果implementedsystemiccorrectiveactionstoeliminateeachnonconformity,includingconsiderationoftheimpacttoothersimilarprocessesandproducts:已實施的為消除每個不符合項所采取的系統性的糾正措施,包括考慮了對其他類似過程和產品的影響verificationofeffectivenessofimplementedcorrectiveactions對糾正措施有效性的驗證TobecompletedbySGSAuditor由SGS審核員完成ConclusionAcceptable結論可以接收Yes是FORMCHECKBOX/FORMCHECKBOXFORMCHECKBOXNo否FORMCHECKBOX/100%resolvedwithonsitespecialauditrequired100%解決安排一個特殊審核FORMCHECKBOXObjectiveevidencereviewedbySGSAuditor:SGS審核員評審的客觀證據ForMajornon-conformitiesclientcorrections(containment)對于嚴重不符合項，客戶糾正（遏制措施）Inexceptionalcase(s)whennonconformityisopenbut100%resolvedexplainjustification,actionplancompletiondates特殊情況下，不符合項處于開放但100%解決時，解釋理由，措施計劃的完成日期。Agreefollow-upauditdateonsitepriortothenextvisitbySGSAuditorSGS審核員同意的在下次審核前的現場驗證審核日期EvidencescheckedattheadditionalonsiteaudittocloseNCspreviouslyconsidered100%resolved額外的現場審核確認的證據以關閉上次認為的100%解決的不符合項 Non-conformityNumber不符合項編號Number編號5of5Classification類別FORMCHECKBOXMajor嚴重FORMCHECKBOXMinor輕微Process過程ManufacturingIATFClauseIATF條款8QMSDocumentreferenceQMS參考文件XX-QP-16Documentissue文件版本A0Statementofnonconformity不符合項陳述Themachiningofmanufacturingprocesshadnotalwaysbeenconductedeffectively.CSRorIATFRequirementCSR或IATF要求8.5.1.3Verificationofjobset-upsTheorganizationshall:verifyjobset-upswhenperformed,suchasaninitialrunofajob,materialchangeover,orjobchangethatrequiresanewset-up;......ObjectiveEvidence客觀證據Noevidencesprovedthatfirstar