PEARLRIVERINTERNATIONALHOTEL第一頁第二頁，共26頁。1.總經理辦公室

GeneralManagerOffice2.市場銷售部

Sales&

MarketingDepartment3.房務部

HouseKeepingDivision4.餐飲部

Food&BeverageDepartment5.財務部

FinanceDepartment

[fai?n?ns]6.工程部

EngineeringDepartment[?end?i?ni?]7.行政人事部

HumanResourcesDepartment酒店各部門英文名(Vocabulary)第二頁第三頁，共26頁。FrontOffice前臺Frontdesk/Reception[ri?sep??n]總機Operator[??p?reit?]

商務中心BusinessCenter禮賓部Concierge[?k?nsi?e?(r)?]收銀臺

Cashier[k?????(r)]第三頁第四頁，共26頁。HousekeepingCustomer[?k?st?m?]servicecenter服務中心RoomAttendant[??tend?nt]樓層服務PublicAreaPALaundry[?l?:ndri]洗衣房第四頁第五頁，共26頁。Food&BeverageWesternrestaurant[?rest?rɑnt]

BanquetDepartment

[?b??kwit]Beverage[?bev?rid?]DepartmentSteward[?stu?rd]LobbyBar第五頁第六頁，共26頁。酒店營業設施(Vocabulary)1.Lobby

[?l?bi]2.Frontdesk前臺3.Chinese/WesternRestaurant中/西餐廳4.Conference

[?k?nf?r?ns]會議5.Guestroom客房6.SwimmingPool游泳池7.Health

[helθ]

Club康體中心第六頁第七頁，共26頁。酒店服務設施(Vocabulary)1.Toilet/Restroom/Washroom洗手間FemaleorMale女/男洗手間2.Elevator[?eliveit?]/Lift/escalator電梯3.Parkingarea停車場4.Shopping購物公共服務設施Escalator[?esk?,le?t?(r)]5.Busstation6.railwaystation第七頁第八頁，共26頁。I.BasicCourtesyEnglish第八頁第九頁，共26頁。-Goodmorning(afternoon,evening),Sir./Madam.-Goodmorning(afternoon,evening).-Howareyou?/howareyoudoing?/Howareyoufeelingtoday?/Howisitgoing?你好嗎？

-Fine/Justsoso/Notbad.1.問候-Hello./HI./Howdoyoudo?第九頁第十頁，共26頁。2.道別-Good-bye.Andhaveaniceday(evening).Sir./Madam.-Thankyou.Goodbye.2)-Good-bye.Andhaveanicetrip.Mr.Denny.-Thankyou.Goodbye.4)-Goodnight.Ms.White.-Goodnight.晚安3)-Seeyou!第十頁第十一頁，共26頁。3.致謝1)-Thankyou(verymuch)-You’rewelcome,Sir./Madam.2)-Thankyou.-Mypleasure,Sir./Madam.3)-Thankyouforyourcoming.4)-Thanks(alot)第十一頁第十二頁，共26頁。4.道歉-I’msorry,sir/Madam.-I’mreallysorryfor…-I’mterribly[?ter?bli](極)sorryabout…-That’sallright./That’ok.-Nevermind,itdoesn’t（really）matter.-It’snothingserious[?si?ri?s](嚴重的).第十二頁第十三頁，共26頁。II.BasicServiceEnglish第十三頁第十四頁，共26頁。

主動向客人提供幫助-Goodafternoon,Sir./Madam.WelcometoPIH/ourhotel.

(How)MayIhelpyou?WhatcanIdoforyou?MayI...-Sure.第十四頁第十五頁，共26頁。請客人稍侯1)-Waitamoment,Sir./Madam.

…Thankyouforwaiting.2)-Holdon,please.-Ok.第十五頁第十六頁，共26頁。需打擾、提示或打斷客人時-Excuseme,sir.MayIcomethrough?-Oh,Yes.第十六頁第十七頁，共26頁。向客人遞送物品時-Hereyouare,sir.-Thankyou.第十七頁第十八頁，共26頁。向客人指示方向1)-Pleasefollowme.(Letmeshowyou.)2)-Thisway,please.turnrightGostraight

[streit](直的)Turnleft第十八頁第十九頁，共26頁。英語常用語---FOWelcometoPearlRiverInternationalHotel.Afteryou.Doyouwanttocheckin?Whatkindofroomwouldyoulike?Forhowmanynights?MayIseeyourpassport/IDcard,please?Pleasesignyournamehere,sir.Yourroomnumberis1618onthe16thfloor.Ihopeyouwillenjoyyourstaywithus.第十九頁第二十頁，共26頁。對話現在有位外國客人走進酒店大堂，你要怎么接待他呢？第二十頁第二十一頁，共26頁。DialogueA：GUESTB：RECEPETIONISTB:Goodmorning,HowmayIhelpyou?A:Iwannabookaroom.B:……第二十一頁第二十二頁，共26頁。F&B-Welcometoourrestaurant.-Haveyougotareservation[?rez??vei??n]?-Thisway,please/Pleasefollowme.-Willthistablebeallright?/-Howaboutthistable?-Wouldyoulikesomethingtodrink?-Wouldyoulikeonebillorseparatebills?第二十二頁第二十三頁，共26頁。如果你是個咨客，你如何接待客人？第二十三頁