稱謂Madam太太Gentleman/Mr/Sir先生Lady夫人、女士二、歡迎語WelcometoJITALY．歡迎您光臨吉天利。Welcometoourrestaurant．歡迎您來這里進餐。Ihopeyou'llenjoyyourstayhere．希望您在這里生活愉快。問候語1、Hello!/Hi(你好)2、Nicetomeetyou!(見到你很高興)Nicetomeetyoutoo!(我也很高興見到你)3、-Howdoyoudo!您好!-Howdoyoudo!4、Goodmorning．早上好。Goodafternoon．下午好Goodevening．晚上好。5、Goodnight!(晚安)6、Goodbye!(再見)7、Seeyoulater!(一會兒見)8、Seeyoutomorrow!(明天見)9、Howareyou?(你好嗎)，Iamfine.(我很好)10、What’syourname?(你叫什么名字)MynameisXX(我叫XX)/XX禮貌用語1、Please(請)2、Comein,please!(請進)3、Sititdown,please!(請坐)4、-Thankyou!(謝謝)-That’sallright!(不用謝)或Youarewelcome!(不客氣)5、Excuseme.(對不起,打擾一下)6、-Iamsorry.(對不起)-Notatall.(沒關系)五、答謝和答應語：1、Thankyouverymuch.謝謝你2、Thanksforyourcoming.感謝您的到來。3、Thanksalot.多謝。Thankyouforbeingsounderstanding.理解萬歲！4、I’msorryaboutthis.對此我表示歉意。Let’sforgetit.算了吧。Thankyouforyourkindness.您的心地真好。5、MayIseeyourpassport,please?我可以看看您的護照嗎？Sure.可以。6、Thankyouforyoursuggestion(advice、coroperation、help、information).感謝您的建議(忠告、合作、幫助、信息)。7、Welldone!干得好！Thankyouforyourpraise.感謝您的夸獎。I’msorrytohearthat.聽到這件事我很抱歉。I’msorry.Wouldyouexcuseme,please.對不起，您能原諒我嗎？I’msorry.I’mbeingcalled.對不起，我得接個電話。Itdoesn’tmatter.沒關系。I’mafraidsuchinformationisconfidential.很抱歉，這是保密文件。That’sverykindofyou,butno,thankyou.您真好，但我真的不需要。Thatwon’tbenecessary,sir,butthankyouallthesame.先生，這完全不需要，但我依然要感謝你。I’mafraidwecannotdothat.很抱歉，我幫不了你。I’msorry,madam,I’mnotsure,butI’llaskmymanager/thechefaboutitforyou.對不起，夫人，我不能確定，但我會問我們經理/廚師。七、征詢語：Justamoment,please.請稍等一會兒。May（can）Ihelpyou.我能幫你嗎？Yes,please.好的。MayIcomethrough,please?不好意思，請讓讓。WhatcanIdoforyou/CanIhelpyou?我能為你做些什么？AnythingIcandoforyou.我有什么能為你做的。Isthatallright?這樣可以嗎？Wouldyoupleasefillinthisform?您能填一下這張表嗎？WouldyoupleasetakeaseatwhileIcheckitforyou.我為您登記時請您坐下好嗎？Yes,ofcourse.是的，當然。Isee.我明白。Ican’tfindmywatch.我的手表不見了。Ifyouwaitamoment,sir,I’lltrytofindout.先生，請稍等片刻，我將調查清楚。I’llgetitatonce.我馬上把它取過來。I’mafraidnot.恐怕不行。Thewaiterwillbewithyouinaminute.服務員馬上就到。That’snoproblem.沒問題。Anythingelse,sir?還需要點別的嗎？Excuseme,mayIcomein?對不起，我能進來嗎？Letmegiveyouahand.讓我來幫您一下吧。Afteryou,sir.您先走，先生。Itwon’tbetoolong,sir.不會花您太長時間的。Wouldyouliketosithere?坐這里可以嗎？Whereareyougoing,sir?您要去哪里，先生。Aretheseyourbaggage?這是您的行李嗎？MayItakethemforyou.我來幫您拿好嗎？MayItakeyourhandbagforyou?我可以為您拿手提包嗎？MayIhelpyouwithyoursuitcase.我能幫你拿你的箱子嗎？ShallIshowyouyourroom?我領你去房間，好嗎？MayIhaveyourname?能告訴我您的名字嗎？MayIknowyournameandroomnumber?您能告訴我您的名字與房間號嗎？Wouldyoulikemetocallacarforyou?您需要我為您叫一輛車嗎？IsthereanythingIcandoforyou.有什么我能為您效勞的。MayIuseyourphone?我能用一下您的電話嗎？Yes,ofcourse(certainly).當然可以。Howareyougoingtopay,incashorbycreditcard?您如何付賬，是現金還是信用卡。HowdoyoulikeChinesefood?你喜歡中國菜嗎？Whatdoyouthinkofourservice?您對我們的服務有什么意見嗎？Thankyouallthesame.還是要謝謝您。Don’tworry.I’lllookintothematter.別擔心，我會調查這件事情的。Iassureyouitwon’thappenagain.我保證此類事情不會再發生。I’llsendsomeoneuptoyourroomrightnow.我馬上派人到你的房間去。Ican’tpromiseanything,butI’lltrymybest.我不能保證，但我會盡力而為。I’llsendforadoctor.我給您請大夫。Ihavesometroublewithmyhealth.我身體不太舒服。Wouldyouliketoseethedoctor?去醫院看看醫生好嗎？Ihopeyoufeelbetternow.我希望你現在感到舒服些。WehaveChineserestaurantandawesternstylerestaurant.Whichonedoyouprefer?我們有中餐廳和西餐廳，你愿意去哪個？婉言推托語1、I’msorryIcan’thelpyou。很遺憾，不能幫您的忙。2、It’sverykindofyou，But...承您的好意，但是…。3、I’veneverheardofthat．沒有聽說。九、提醒用語：Pleasebecareful.請當心。Mind/watchyourstep.請走好。Don’tworry.別擔心。Takeiteasy.請放心。HowcanIgettomyroom?我怎么去我的房間。Letmeshowyou.讓我告訴您。Pleasedon’tleaveanyingbehind.請別遺忘您的東西。Itwillbeonyourrighthandside.Youwon’tmissit.它在您的右手邊，您一定能夠找到的。Pleasedon’tsmokehere.請不要在這邊吸煙。I’mafraidit’sagainstthecompany’sregulations.這是違反公司規章制度的。Inourhotelwedon’taccepttips.我們飯店是不收小費的。I’mafraidyou’llhavetopayforthedamage.您必須賠償。Therecomesthetaxi.(有的士來時)有部的士來啦。Thereheis.(發現要找的人時)他在那兒。It’sdangerous.危險。十、指路用語：Gostraightahead.直走。Pleasegoupstairs/downstairs.請在這里上樓/下樓。It’sonthesecondfloor.在二樓。Excuseme,whereisthewashroom?對不起，請問洗手間在哪？Thisway,please.這邊請。Couldyoupleasefollowme?能請您跟我走嗎？Wouldyoucaretostepthisway,please?請走這邊。It’sattheendofthehallway.在盡頭。Afteryou.Followme,please.您先請，請跟我來。Gostraightahead.Turnleft,turnright.一直往前走，向左轉，向右轉。I”llshowyoutheway.我來為您指路。Turnleft/rightatthefirstcorner.請在第一個轉彎角轉左/右。Gostraightaheadtillyoureachthelobby,thenturnright.請先走大堂后再右轉。Hereyouare.（遞東西時）給你。Hereweare.（到目的地）我們到了。Godowntothelobby.往下走到大堂。ItsellsbothChineseandforeigncigarettes.在那兒可買到中國香煙和外國香煙。十一、電話用語：Letmehaveacheckforyou.我馬上為您查一下。Goodmorning,**department.MayIhelpyou?早上好，**部門，我能幫您嗎？Canyouspeakslowly?請您說的慢些好嗎？Sorry,Ihavedialedthewrongnumber.對不起，我撥錯號了。MayIspeaktoyourManager?能和你們經理說話嗎？MayIspeaktoyourfrontofficemanager?能和你們前臺經理說話嗎？Sorry,heisnotinatthemoment.對不起，他現在不在。Wouldyouliketoleaveamessage?您要留口信兒嗎？I’msorry,thelineisbusy.Willyoucalllater?對不起，線路正忙，要不您晚點再打來。Holdtheline,please.I’llputyouthrough.請不要掛斷，我將為您接通。Justamoment,I’llgethimatonce.請稍等，我叫他接聽電話。I’llpassthemessagetohim.我將向他轉達這個意思。Pardon?對不起，您能再說一遍嗎？Ibegyourpardon.對不起，請再說一遍好嗎？Thelineisthrough,sir.先生，線路已經接通。十二、告別語：Youarewelcometostaywithusnexttime.歡迎您下次再來。Iamlookingforwardservingyouonceagain.希望再次為您服務。Haveasweetdream.做一個好夢。Seeyoulater/Goodbye再見。Seeyoutomorrow.明天見。Seeyou.再見。Goodbye.Seeyoulater.再見，呆會兒見。Goodbyeandthankyouforcoming.再見，謝謝您的光臨。Goodbyeandhopetoseeyouagain.再見，希望再見到您。Haveanicetrip.一路平安。Haveagoodtrip.祝您旅途愉快。Happylanding.祝您平安。Wishyouapleasantjourney!Goodlucy!祝您旅途愉快，祝您好運。十三、祝賀語：Haveagoodtime。祝您快樂。Keepwell.祝您健康。Wishyougoodhealth.祝您身體健康。Wishyoueverysuccess.祝你馬到成功。Wishyoumanyhappyreturnsoftheday.祝你長壽。Wishyoutheverybestofluck.祝你大走紅運。Ihopeyouenjoyedyourdinner.希望您吃的滿意。Iwishyouagoodbusiness.祝您生意興隆。Happylanding.祝你安全抵達。Congratulations!祝賀您！MerryChristmas!圣誕快樂！HappyBirthday!生日快樂！Haveaniceholiday!節日快樂！對祝愿、祝福的回答經常有兩種方式：①Youtoo,Mr.….②Thesametoyou.希望您也一樣。應掌握的方位、地點及其他1、East東south南west西north北2、研發樓Reseachbuilding辦公樓officebuilding公寓樓apartment食堂Thecanteen醫務室clinic醫生thedoctor護士nurse廁所/洗手間WC/Washroom公司company工作服overalls口罩Amask車間theworkshop工廠factory數字1-10Onetwothreefourfivesixseveneightnineten星期一到日MondayTuesdayWednesdayThursdayFridaySaturdaySunday周末weekends中心名稱人力資源中心Humanresourcecentre物流中心Lodisticscentre營銷中心Maketingcentre財務中心FinanceCentre品管中心Qulitycontrolcentr