2022年河南省技能大賽中餐宴會擺臺賽項

專業英語問答賽卷

一、餐飲服務部分情景應答及答題要點：

1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.

A:Goodevening.Doyouhaveareservation?

2.Q:Howdoyoucheckupontheguesfsnameofthereservation?

A:Goodevening.Underwhosenamewasyourreservationmade?

3.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.

A:Verywell.Thiswayplease.Here'sawindowtableforfouroverlookingthe

lake.Ifsveryniceandquiethere.

4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?

A:Sure,weofferbreakfastattherateof128RMBforeachadult,andifsfreeof

chargeforchildrenunder6.

5.Q:Ifyouwanttoconfirmthereservationofthedinner,whatwillyousay?

A:Iwillsay“Goodevening,sir.I'dliketoconfirmyourreservation.MayIhaveyour

name,please?”

6.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggesthimto

bookatablefortomorrowevening.

A:I'msorry.Wearefullybookedthisevening.Howabouttomorrow?Westillhave

somenicetablesavailablefortomorrowevening.

7.Q:Whatwouldyoudowhentheguestcomplainsthattherestaurantistoonoisy?

A:Iwillapologizeandsay“letmeseeifwecanfindatableontheothersideofthe

restaurant,itisabitquietthere.^^

8.Q:Asktheguests'preferenceforfood,Chinese,Western,JapaneseorKorean.

A:Whichstyleofcuisinewouldyouprefer?WeserveChinese,Western,Japaneseand

Koreanfoodhere.

9.Q:Howdoyouoffertotakeorderfortheguestsintheevening?

A:Goodevening.MayItakeyourordernow?/Areyoureadytoordernow?

10.Q:Howdoyouasktheguesttocheckhisbill?

A:Here'syourbill.Pleasecheckit.Thefruitcombinationisonthehouse.

11.Q:Visitthetabletocheckifyourserviceissatisfactory.Informtheguestthelast

coursewillbedessert.

A:Iseverythingtoyoursatisfaction?Allthedisheshavebeenservedasthemenu

goes,exceptforthedesserttofollow.

12.Q:Asktheguesthispreferenceforjuice.

A:Whatkindoffruitjuicewouldyouprefer?Wehavegrapejuice,kiwifruitjuice

andorangejuice.

13.Q:Asktheguest'schoiceofwine.

A:WouldyoulikeabottleofredwinetogowithyourSirloinSteak?

14.Q:Whatwillyousaywhenservingthegueststheirdessert?

A:Hereisyourdessert.Pleaseenjoy.

15.Q:Asktheguesthowhewouldlikehissteakprepared.

A:Howwouldyoulikeyoursteakdone?Rare,MediumorWell-done?

16.Q:WhatisthedutyofaFoodandBeverageManager?

A:AFoodandBeverageManagerisinchargeanddirectstheworkof

theDepartment.

17.Q:TellthegueststhegeneralsequenceofaChinesedinner.

A:Chinesedinnerusuallystartswithcolddishesandendswithasoup.

18.Q:Whatdoyourecommendiftheguestordersafreshwhitewaterfish?

A:MayIsuggeststeamingthefishtoretainitsfreshness?

19.Q:Howdoyouaskabouttheguest?spreferenceforbuffetoralacarteservice?

A:Howwouldyoulikeyourdinnerserved?Abuffetoranalacarteservice?

20.Q:Howdoyouaskabouttheguest'spreferenceforsalad?

A:Whatkindofsaladwouldyouprefer?WehaveHamSalad,PrawnSalad,and

FreshVegetableSalad.

21.Q:Howdoyourespondtoaguest'scomplimentstoyourservice?

A:Thankyouforyourcompliments.It5sourgreatestpleasuretobeofservice.

22.Q:Howdoyouasktheguestwhereheorshewouldliketosit?

A:Whichtabledoyouprefer,bythewindowornearthedoor?

23.Q:Asktheguestwhatvegetablehe'dliketohavewithhischicken.

A:WhatvegetablewouldyouliketogowithyourRoastChicken?

24.Q:Whatdoyousayinseeingofftheguests?

A:Tmgladyouenjoyed.Thankyouforcoming!Seeyounexttime.

25.Q:Telltheguestwhatexactlyisthedishof"SpaghettiwithLamb”.

A:"SpaghettiwithLamb^^isactuallylambcookedwithherbsandservedwith

spaghetti.

26.Q:Asahostess,what'sthefirstthingyouneedtofindoutwhentheguestarrives?

A:Ihavetofindoutwhethertheguesthasareservationornot.

27.Q:WhatwillabartendertelltheguestsaboutMargarita?

A:AMargaritaisapopularcocktailmadebymixingonepartoftequilaandthree

partsofdrywineandlemon.

28.Q:Whatwouldyousayiftheguestwantstoknowthebusinesshoursofyour

restaurant?

A:Weproviderestaurantservicefrom6:30a.m.to10:00p.m.everyday.

29.Q:Whatinformationdoyougivewhenintroducingyourrestauranttotheguest?

A:Iwouldtelltheguestaboutthestyle,thespecialties,thepopulardishes,the

businesshoursoftherestaurant.

30.Q:Whatwouldyousaywhenyouarerecommendingsomethingtotheguest?

A：MayIrecommendthisone,madam?/MayIsuggestyoutrythisone,sir?/Would

youliketotakealookatthis,Miss?

31.Q:Afteryouhavefinishedtakingorderfortheguests,whatwouldyousay?

A:Thankyou.Pleasewaitaminute.We'llbebackwithyourordersoon.

32.Q:IftheguestwantstotrysomedishesthataretypicallocalspecialtyofSuzhou,but

hehasnoideawhattoorder,whatwouldyourecommendtohim?

A:IwillrecommendtheSquirrel-shapedMandarinFish,theQuick-boiledWhite

Shrimp,andtheStir-friedShreddedEelwithHotOil.

33.Q:Whatwouldyousaytotheguestwhenyouarerecommendingyourhouse

specialty?

A:Wouldyouliketotryourhousespecialty?It'sverypopularamongourguests.

34.Q:Howdoyourespondtoaguest'scomplaintaboutthedishbeingtoosalty?

A:Iwillapologizeandsay:"Letmeorganizeanotherdishforyou”.

35.Q:Iftheguesttellsyouthathiswifeisavegetarian,whatwouldyousay?

A:Wedoservedeliciousvegetarianfoodinourrestaurant.ActuallytheTofudishes

areverypopularamongtheguests.

36.Q:Ifaguestwonderswhetherhecouldsmokeatthebar,whatwillyouprobably

say?

A:Iwillsay"Sorry,sir.Ourbarisnon-smoking.Butwehavesmokingareaoutside

thebaroverthere”.

37.Q:Whatwouldyouaskwhentheguestorderswhisky?

A:Iwillask“Doyouwantitstraightuporontherocks?”.

38.Q:Howwouldyourespondifaguestcomplainedthatthefoodistooslow?

A:I'llapologizeandsay“Pmsorryaboutthat.I'llcheckwiththechefnow.”

39.Q:Whatwillyoudowhentheguesttellsyouthatthere'samiscalculationinthebill?

A:Iwillcheckwiththeguestcarefully.Ifthereisamistake,Iwillapologizeand

thenbringthebillbacktothecashier'sdesktocorrectit.

40.Q:Whatwouldyouaskiftheguestwantstosettlehisbill?

A:Howwouldyouliketopay?Incash,bycreditcard,orroomcharge?

41.Q:Howdoyoumakesureofthenumberofpeopleinthedinnerparty?

A：Howmanypeoplearethereinyourparty?

42.Q:Howdoyouasktheguestswhoispayingforthedinner?

A:Doyouwantseparatedbillsorjustonesinglebill?/MayIknowwhoispaying,

please?

43.Q:Howdoyouaskthegueststotaketheirseats?

A:Wouldyoupleasetakeyourseats?

44.Q:Whatdoyouasktoseeiftheguestwouldliketohaveanaperitifbeforeordering?

A:Wouldyoulikeanaperitifbeforeyouorder?/Doyoucareforadrinkbeforeyou

order?

45.Q:Iftheguestcomplainsthatthesoupiscold,whatshouldyoudo?

A:Iwillapologizetotheguestandpromisetoreturnthesouptothechef

immediatelyandgetafreshhotbowlofsoupfortheguest.