PAGE10PAGE2022年河南省技能大賽中餐宴會(huì)擺臺(tái)賽項(xiàng)專業(yè)英語(yǔ)問(wèn)答賽卷一、餐飲服務(wù)部分情景應(yīng)答及答題要點(diǎn)：1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.A:Goodevening.Doyouhaveareservation?2.Q:Howdoyoucheckupontheguest’snameofthereservation?A:Goodevening.Underwhosenamewasyourreservationmade?3.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.A:Verywell.Thiswayplease.Here’sawindowtableforfouroverlookingthelake.It’sveryniceandquiethere.4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?A:Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeofchargeforchildrenunder6.5.Q:Ifyouwanttoconfirmthereservationofthedinner,whatwillyousay?A:Iwillsay“Goodevening,sir.I’dliketoconfirmyourreservation.MayIhaveyourname,please?”6.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggesthimtobookatablefortomorrowevening.A:I’msorry.Wearefullybookedthisevening.Howabouttomorrow?Westillhavesomenicetablesavailablefortomorrowevening.7.Q:Whatwouldyoudowhentheguestcomplainsthattherestaurantistoonoisy?A:Iwillapologizeandsay“l(fā)etmeseeifwecanfindatableontheothersideoftherestaurant,itisabitquietthere.”8.Q:Asktheguests’preferenceforfood,Chinese,Western,JapaneseorKorean.A:Whichstyleofcuisinewouldyouprefer?WeserveChinese,Western,JapaneseandKoreanfoodhere.9.Q:Howdoyouoffertotakeorderfortheguestsintheevening?A:Goodevening.MayItakeyourordernow?/Areyoureadytoordernow?10.Q:Howdoyouasktheguesttocheckhisbill?A:Here’syourbill.Pleasecheckit.Thefruitcombinationisonthehouse.11.Q:Visitthetabletocheckifyourserviceissatisfactory.Informtheguestthelastcoursewillbedessert.A:Iseverythingtoyoursatisfaction?Allthedisheshavebeenservedasthemenugoes,exceptforthedesserttofollow.12.Q:Asktheguesthispreferenceforjuice.A:Whatkindoffruitjuicewouldyouprefer?Wehavegrapejuice,kiwifruitjuiceandorangejuice.13.Q:Asktheguest’schoiceofwine.A:WouldyoulikeabottleofredwinetogowithyourSirloinSteak?14.Q:Whatwillyousaywhenservingthegueststheirdessert?A:Hereisyourdessert.Pleaseenjoy.15.Q:Asktheguesthowhewouldlikehissteakprepared.A:Howwouldyoulikeyoursteakdone?Rare,MediumorWell-done?16.Q:WhatisthedutyofaFoodandBeverageManager?A:AFoodandBeverageManagerisinchargeanddirectstheworkoftheDepartment.17.Q:TellthegueststhegeneralsequenceofaChinesedinner.A:Chinesedinnerusuallystartswithcolddishesandendswithasoup.18.Q:Whatdoyourecommendiftheguestordersafreshwhitewaterfish?A:MayIsuggeststeamingthefishtoretainitsfreshness?19.Q:Howdoyouaskabouttheguest’spreferenceforbuffetoralacarteservice?A:Howwouldyoulikeyourdinnerserved?Abuffetoranalacarteservice?20.Q:Howdoyouaskabouttheguest’spreferenceforsalad?A:Whatkindofsaladwouldyouprefer?WehaveHamSalad,PrawnSalad,andFreshVegetableSalad.21.Q:Howdoyourespondtoaguest’scomplimentstoyourservice?A:Thankyouforyourcompliments.It’sourgreatestpleasuretobeofservice.22.Q:Howdoyouasktheguestwhereheorshewouldliketosit?A:Whichtabledoyouprefer,bythewindowornearthedoor?23.Q:Asktheguestwhatvegetablehe’dliketohavewithhischicken.A:WhatvegetablewouldyouliketogowithyourRoastChicken?24.Q:Whatdoyousayinseeingofftheguests?A:I’mgladyouenjoyed.Thankyouforcoming!Seeyounexttime.25.Q:Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.A:“SpaghettiwithLamb”isactuallylambcookedwithherbsandservedwithspaghetti.26.Q:Asahostess,what’sthefirstthingyouneedtofindoutwhentheguestarrives?A:Ihavetofindoutwhethertheguesthasareservationornot.27.Q:WhatwillabartendertelltheguestsaboutMargarita?A:AMargaritaisapopularcocktailmadebymixingonepartoftequilaandthreepartsofdrywineandlemon.28.Q:Whatwouldyousayiftheguestwantstoknowthebusinesshoursofyourrestaurant?A:Weproviderestaurantservicefrom6:30a.m.to10:00p.m.everyday.29.Q:Whatinformationdoyougivewhenintroducingyourrestauranttotheguest?A:Iwouldtelltheguestaboutthestyle,thespecialties,thepopulardishes,thebusinesshoursoftherestaurant.30.Q:Whatwouldyousaywhenyouarerecommendingsomethingtotheguest?A：MayIrecommendthisone,madam?/MayIsuggestyoutrythisone,sir?/Wouldyouliketotakealookatthis,Miss?31.Q:Afteryouhavefinishedtakingorderfortheguests,whatwouldyousay?A:Thankyou.Pleasewaitaminute.We’llbebackwithyourordersoon.32.Q:IftheguestwantstotrysomedishesthataretypicallocalspecialtyofSuzhou,buthehasnoideawhattoorder,whatwouldyourecommendtohim?A:IwillrecommendtheSquirrel-shapedMandarinFish,theQuick-boiledWhiteShrimp,andtheStir-friedShreddedEelwithHotOil.33.Q:Whatwouldyousaytotheguestwhenyouarerecommendingyourhousespecialty？A:Wouldyouliketotryourhousespecialty?It’sverypopularamongourguests.34.Q:Howdoyourespondtoaguest’scomplaintaboutthedishbeingtoosalty?A:Iwillapologizeandsay:“Letmeorganizeanotherdishforyou”.35.Q:Iftheguesttellsyouthathiswifeisavegetarian,whatwouldyousay?A:Wedoservedeliciousvegetarianfoodinourrestaurant.ActuallytheTofudishesareverypopularamongtheguests.36.Q:Ifaguestwonderswhetherhecouldsmokeatthebar,whatwillyouprobablysay?A:Iwillsay“Sorry,sir.Ourbarisnon-smoking.Butwehavesmokingareaoutsidethebaroverthere”.37.Q:Whatwouldyouaskwhentheguestorderswhisky?A:Iwillask“Doyouwantitstraightuporontherocks?”.38.Q:Howwouldyourespondifaguestcomplainedthatthefoodistooslow?A:I'llapologizeandsay“I'msorryaboutthat.I'llcheckwiththechefnow.”39.Q:Whatwillyoudowhentheguesttellsyouthatthere’samiscalculationinthebill?A:Iwillcheckwiththeguestcarefully.Ifthereisamistake,Iwillapologizeandthenbringthebillbacktothecashier’sdesktocorrectit.40.Q:Whatwouldyouaskiftheguestwantstosettlehisbill?A:Howwouldyouliketopay?Incash,bycreditcard,orroomcharge?41.Q:Howdoyoumakesureofthenumberofpeopleinthedinnerparty?A：Howmanypeoplearethereinyourparty?42.Q:Howdoyouasktheguestswhoispayingforthedinner?A:Doyouwantseparatedbillsorjustonesinglebill?/MayIknowwhoispaying,please?43.Q:Howdoyouaskthegueststotaketheirseats?A:Wouldyoupleasetakeyourseats?44.Q:Whatdoyouasktoseeiftheguestwouldliketohaveanaperitifbeforeordering?A:Wouldyoulikeanaperitifbeforeyouorder?/Doyoucareforadrinkbeforeyouorder?45.Q:Iftheguestcomplainsthatthesoupiscold,whatshouldyoudo?A:Iwillapologizetotheguestandpromisetoreturnthesouptothechefimmediatelyandgetafreshhotbowlofsoupfortheguest.46.Q