一、名詞解釋（5*2=10）PMI,ProjectManagementInstitute,美國項目管理學會PMP,ProjectManagementProfessional,項目管理專業人員認證PMBOK,ProjectManagementBodyofKnowledge,項目管理知識體系PLC,projectlifecycle,項目生命周期RFP,Requestforproposal,需求提議書WBS,WorkBreakdownStructure,工作分解構造CPM,Criticalpathmethod,關鍵途徑法PERT,

Project

Evaluation

and

Review

Technique,計劃評審技術AOA,Activity-On-Arrow,雙代號網絡圖法AON,Activity-on-node,單代號網絡圖CPI,CostPerformanceIndex,

成本績效指數(掙值(EV)/實際成本(AC))RAM,ResponsibilityAssignmentMatrix,

職責分派矩陣P&L,Profit

and

loss損益VAT,

value-added

tax,加值稅、增值稅

QA,QualityAssurance,質量保障二、填空題（5*2=10）。1.Aprojectisanendeavourtoaccomplishaspecificobjectivethroughauniquesetofinterrelatedtasksandtheeffectiveutilizationofresources.2.Aprojectmanagerisresponsibleforplanningtheworkandthenworktheplan.3.Theprojectlifecyclehasfourphases:initiating,planning,performing,andclosingtheproject.4.Projectselectioninvolvesevaluatingpotentialprojectsandthendecidingwhichshouldmoveforwardtobeimplemented.5.WBSfacilitatesevaluationofcost,time,andtechnicalperformanceoftheorganizationonaproject.6.TheprojectnetworkisdevelopedfromtheinformationcollectedfortheWBSandisagraphicflowchartoftheprojectjobplan.7.Inthecontextofprojects,riskisanuncertaineventandconditionthat,ifitoccurs,hasapositiveandnegativeeffectonprojectobjectives.8.Milestonesaresignificantprojecteventsthatmarkmajoraccomplishments.9.Twoimportantfactorsaffectingrecruitmentaretheimportanceoftheprojectandthemanagementstructurebeingusedtocompletetheproject.10.Themostcommonmethodforshorteningprojecttimeistoassignadditionalstaffandequipmenttoactivities.三．選擇題（15*2=30）1.Communicationsisbestdescribedas:A.anexchangeofinformation.B.providingwrittenororaldirections.C.consistsofsendersandreceiversD.effectivelistening.E.AlloftheaboveANS:E2.Thefollowingtypesofcostsarerelevanttomakingafinancialdecisionexcept:A.opportunitycostsB.directcostsC.sunkcostD.unavoidablecostsE.NoneoftheaboveANS:C3.Timemanagementistheallocationoftimeinaproject'slifecyclethroughtheprocessof:A.Planning

B.Estimating.

C.Scheduling.

D.Controlling

E.Alloftheabove.

ANS:E4.Aprojectelementwhichliesbetweentwoeventsiscalled:

A.Anactivity.

B.Acriticalpathmethod.

C.Aslackmilestone.

D.Atimingslot.

E.Acalendarcompletionpoint.

ANS:A5.Acomprehensivedefinitionofscopemanagementwouldbe:

A.Managingaprojectintermsofitsobjectivethroughtheconcept,development,implementation,andterminationphasesofaproject.

B.Approvalofthescopebaseline.

C.Approvalofthedetailedprojectcharter.

D.Configurationcontrol.

E.Approveddetailedplanningincludingbudgets,resourceallocation,linearresponsibilitychartsandmanagementsponsorship.

ANS:A6.PureRiskdiffersfromBusinessRisksbecausePureRisk's_____.A.includechancesofbothprofitorlossassociatedwiththebusiness.B.includechancesoflossandnochancesforprofitassociatedwiththebusiness.C.mustincurpersonallosswithbusinessliability.D.mustincurbusinessliabilityassociatedwithlossofpureprofit.E.BandCANS:BANS:D7.ThemostcommontypesofschedulesareGanttcharts,milestonecharts,lineofbalance,and:

A.Networks.

B.Timephasedevents.

C.Calendarintegratedactivities.

D.AandConly.

E.BandConly.

ANS:A8.Inpreparingagoodprojectdefinition,experiencedprojectmanagerswill:A.Concentratemainlyontheendproductratherthancostsorbenefits.Thesecomelater.B.Realizethatonlythe"tipoftheiceberg"maybeshowing.Asaprojectmanager,youmustgetbeneathit.C.Understandthataprojectdefinition/planisadynamicratherthanstatictool,andthussubjecttochange.D.Trytoconvertobjectivesintoquantifiableterms.E.AlloftheaboveANS:E9.Sinceriskisassociatedwithmostprojects,thebestcourseofactionisto:

A.coverallprojectrisksbybuyingappropriateinsurance

B.ignoretherisks,sincenothingcanbedoneaboutthemandmoveforwardwiththeprojectinanexpeditiousmanner.

C.avoidprojectswithclearandpresentrisks

D.eliminateallknownriskspriortotheexecutionphaseoftheproject

E.identifyvariousrisksandimplementactionstomitigatetheirpotentialimpact

ANS:E10.Riskmanagementallowstheprojectmanagerandtheprojectteamto:

A.eliminatemostrisksduringtheplanningphaseoftheproject

B.identifyprojectrisks

C.identifyimpactsofvariousrisks

D.plansuitableresponses

E.B,CandDonly

ANS:E11.Whichofthefollowingtypesofcostarerelevanttomakingfinancialdecisions:A.sunkcostB.opportunitycostC.materialcostD.AandConlyE.BandConlyANS:E12.Whichofthefollowingisoftenoverlookedinachievingeffectivecommunication?

A.speakingclearly

B.listening

C.interpreting

D.maintainingeyecontact

E.manipulatingtheconversation

ANS:B13.Thehighestdegreesofprojectriskanduncertaintyareassociatedwiththefollowingphaseoftheproject:

A.conceptual

B.execution

C.cut-over

D.postprojectevaluation

E.AandDonly

ANS:A14.Theauditingfunctionthatprovidesfeedbackaboutthequalityofoutputisreferredtoas:

A.qualitycontrol.

B.qualityplanning.

C.qualityassurance.

D.qualityimprovement

E.Alloftheabove.

ANS:C15.ThesendingorconveyingofinformationfromoneplacetoanotheristheprocessofA.NetworkingB.TransmittingC.InteractingD.PromotingE.InterfacingANS:B16.Projectlifecyclesprovideabettermeansofmeasurementofprogressandcontrol.Thefourphasesofaprojectareconceptualdevelopment,_____,_____,and_____.A.Preliminaryplanning,detailplanning,closeoutB.Implementation,reporting,terminationC.Development,implementation,terminationD.Execution,reporting,finishingE.Implementation,termination,post-auditreviewANS:C

17.Allofthefollowingarecategoriesofamilestoneinascheduleexcept:A.Enddate.B.Contractdates.C.Keyeventsscheduled.D.Imposeddates.E.Taskduration.ANS:E18.Uncertaintyreferstoasituationwhere:

A.theoutcomesareknownbuttheirprobabilitiesarehigh

B.theoutcomesandtheirprobabilitiesareknown

C.neithertheoutcomesnortheirprobabilitiesareknown

D.statesofnaturecanchangeatanytime

E.probabilitiesofvariousstatesofnaturecanchangeatanytime

ANS:C19.Excessiveflexibilityinspecifyingrequirementswill_____thelikelihoodoftimeoverruns.A.Reduce.B.Eliminate.C.DoubleD.IncreaseE.NotaffectANS:D20.WhichofthefollowingisclosettoDeming'sdefinitionofQuality:

A.conformancetorequirements.

B.fitnessforuse.

C.continuousimprovementofproductsandservices.

D.customerfocus.

E.Alloftheabove.

ANS:C21.Thekeypurposeofprojectcontrolisto:A.Planaheadforuncertainties.B.Generatestatusreports.C.Keeptheprojectontrack.D.Developtheprojectroadmap.E.Alloftheabove.ANS:C22.WhichofthefollowingconstituteJuran's"qualitytrilogy":

A.planning,inspection,control.

B.planning,improvement,control.

C.planning,organization,control.

D.product,price,customer.

E.design,build,deliver.

ANS:B23.Mostproject(andnon-project)managersprefer_____communications.

A.Oral

B.Written

C.Upward

D.Downward

E.Lateral

ANS:A24.Onaprecedencediagram,thearrowbetweentwoboxesiscalled:

A.Anactivity.

B.Aconstraint.

C.Anevent.

D.Thecriticalpath.

E.Noneofabove.

ANS:B25.Qualitycontrolchartsshowacharacteristicoftheproductorserviceagainst:

A.thespecificationlimits.

B.customerrequirements.

C.controllimitsbasedonthreestandarddeviationsineachdirection.

D.controllimitsbasedonsixstandarddeviationsineachdirection.

E.AandDonly

ANS:C26.Inthearrowdiagrammingmethod(ADM),_____donotconsumetimeorresources.

A.Events.

B.DummyActivities

C.Slackelements.

D.BandConly.

E.Alloftheabove.

ANS:A27.Activitieswithzerotimedurationarereferredtoas:

A.Criticalpathactivites.

B.Noncriticalpathactivities.

C.Slacktimeactivities.

D.Dummies

E.Noneofabove.

ANS:D28.InthePDM,commonconstraintsinclude:

A.Start-to-start

B.Finish-to-start

C.Finish-to-finish

D.BandConly

E.A,B,andC.

ANS:E29.Non-verbalcommunicationincludes:

A.Bodymovement

B.Gestures

C.Facialexpressions

D.Thewaywemoveourhands

E.Alloftheabove

ANS:E30.Whichoneofthefollowingisnotanacquisitionmethod?A.advertisingB.invitationC.negotiationD.purchaseE.allareacquisitionmethodsANS:A31.Forcommunicationtooccur,theremustbe:

A.Twoormorepeopleinvolved

B.thetransmittalofinformation

C.acommunicationprocess

D.Alloftheabove

E.BandConly

ANS:D32.Jobcontinuitywouldbeanexampleof_____inMaslow'shierarchyofneeds.

A.Self-actualization

B.Esteem

C.Physiological

D.Belonging

E.Safety

ANS:E四、簡樸題（2*10=20）。1.Whatarethemajorcharacteristicsofaproject?1).Anestablishedobjective.2).Adefinedlifespanwithabeginningandanend.3).Usually,theinvolvementofseveraldepartmentsandprofessionals.4).Typically,doingsomethingthathasneverbeendonebefore.5).Specifictime,cost,andperformancerequirements.2.Whatfactorsdoyouconsiderwhenchoosingprojectman