BECPreliminaryModule44.1Internationalbusiness國際商務Focus學習重點熟悉有關國際商務話題的詞匯掌握關于國際貿易方面的話題練習在聽力和閱讀過程中尋找具體信息掌握情態動詞can,could,should的用法Newwords&Expressionsimportn.vi.&vt.進口exportn.vi.&vt.出口competitorn.競爭對手wholesalern.批發商warehousen.倉庫audioproduct音響產品bann.&vt.禁令fashionindustrycrisis服裝行業危機Newwords&Expressionscommissionern.委員spokeswomann.女發言人hugelosses巨大損失resignn.vi.&vt.辭職garmentn.服裝（成衣）clothingblockade服裝封鎖infavourof支持、贊成disastrousadj.損失慘重的，災難的Newwords&Expressionsimportcontrol進口控制importquotas進口配額compromisen.妥協，折中，讓步stockexchange證券交易所appealtosb.對……有吸引力availableadj.有空的，能得到的dossiern.檔案，卷宗flatadj.沒電的，平面的Newwords&Expressionsembarrassingadj.令人尷尬的in-housemagazine內部雜志participantn.參加者stressfuladj.有壓力的，緊迫的moderatorn.會議主持人pressthemutebutton按下靜音鍵reflecton有損聲譽，招來非議teleconferencen.遠程電話會議Newwords&Expressionsproducern.生產商

wholesalern.批發商

customern.顧客

retailern.零售商

warehousen.倉庫

consumern.消費者

competitorn.競爭對手

customsn.海關

portn.港口

clothingn.服裝Reading:Fashionindustrycrisisafter

EUimportbanBackgroundKnowledge1.WhatisEU?EU是EuropeanUnion的縮寫，由歐洲共同體(EuropeanCommunities)發展而來，是一個集政治實體和經濟實體于一身、在世界上具有重要影響的區域一體化組織。歐盟的統一貨幣為歐元(Euro)，2002年1月1日零時歐元正式流通。截止2008年1月1日，歐元區成員國有15個。BackgroundKnowledge2.WhatisChristmasseason?圣誕季節通常指從12月初到第二年的元月6號這段時間，商家會利用這段時間進行商品促銷活動，相當于我國的傳統節日春節。BackgroundKnowledge3.H&M.

H&M.是全球時裝零售連鎖巨頭，來自瑞典的連鎖服裝店Hemmes&Mauritz的縮寫。公司成立于1947年，總部設在斯德哥爾摩，是歐洲最大的服裝零售商。

4.ZaraZara：成立于1975年，目前在全球排名第三，西班牙排名第一的服裝零售商。在全球56個國家擁有超過兩千家以上的服裝連鎖店。BackgroundKnowledgeC&AC&A：著名連鎖平價時裝零售品牌，公司于1841年在荷蘭成立。C&A提供“時尚你選擇”(Fashionyouchoose)引領時尚潮流，滿足不同生活方式的目標消費群的特殊需求。Reading:Fashionindustrycrisisafter

EUimportbanTopicsentenceTheFashionindustryinEuropeisfacingitsbiggestcrisisinrecenthistory.CausesTheintroductionofimportcontrolsinJunebytheEuropeanTradeCommissionerEffects1.manysmallcompaniesaresuffering…2.someEuropeancountriesareinfavouroftheimportrestrictions.3.Mr.Mandelsonisindilemma(adifficultposition).TextStructureAnalysisListening:Viewsonimportcontrols

對控制進口的看法ProsandCons:贊成與反對的理由1.pros:befortheimportcontrols2.cons:beagainstimportcontrolsSpeaking:Importedgoods進口商品DiscussionWhydoestheEuropeancompany,H&MimportclothingandshoesfromChina?Importedgoods進口商品SupportedideasThequalityofthegoodsisbetter.It’sdifficulttofindEuropeanmanufacturers.Thepriceislower.ForeigndesignsappealtoEuropeans.Thegoodsaremadeveryquickly.Othercountriescansupplyinlargequantities.Grammar:Modalverbs:

can/couldandshouldFunctionsofModalverbs:can/couldandshould1.ability2.possibility3.assertion4.permission5.offer6.request7.recommendation8.adviceReading:Business2business:globalcommunication商務之間：全球通訊NewWordsandExpressionsTeleconferencen.電話會議face-to-facemeeting見面會virtualmeeting虛擬會議participantn.參加者stressfuladj.有壓力的agendan.日程documentn.文件moderatorn.（會議等）主持人tipn.技巧；小費TextStructureAnalysisTopicSentenceTeleconferencingisagreatwaytoconnectpeoplewhoworkindifferentpartsoftheworld.Reasons1.cheaper,2.quicker,3.moreinformalPreparation1.findadate,2.specifythelocaltime3.limitthenumberofparticipants4.sendoutagendaanddocumentsTips1.bemoderator,2.alwayssayyourname3.pressthe‘mute’buttonwhilelisteningtoothers’talking4.2Businesscommunications商務溝通Focus學習重點熟悉與商務溝通相關的話題學習掌握如何進行商務溝通的相關技能練習在聽力過程中尋找具體信息學習掌握will的用法掌握回復投訴信的寫法Newwords&Expressionsprintercartridges打印墨盒descriptionn.種類；性質；描述passthemessageonto把留言給……complaintn.投訴cancelvt.取消extensionnumber分機號碼pharmaceuticalsn.醫藥用品Newwords&Expressionsbudgetn.預算plasmascreenTV等離子電視freightforwarder貨運商distributorn.發行人，銷售商containern.集裝箱productionmanager生產經理，廠長Madrid馬德里（西班牙首都）Speaking：Onthephone打電話

CallingThisis…,of…It’s…of…Hello,I’dliketospeakto…I’dliketospeakto…,please.CanIleavehimamessage?I’llcallbacklater.I’llgiveit(thenumber)toyou.Speaking：OnthephoneResponse…CanIhelpyou?Who’scalling,please?Wouldyouliketoleaveamessage?I’mafraid…isnotinherofficeatthemoment.CanItakeamessage?I’llaskhimtocallyouwhenhe/shegetsback.Doeshe/shehaveyournumber?I’llpassyourmessageonto…Speaking：OfficeSupplies辦公用品penciln.鉛筆erasern.橡皮rulern.尺子rubberband橡皮筋penn.鋼筆ball-penn.圓珠筆envelopen.信封stationeryn.信紙，文具paper紙OfficeSupplies辦公用品calculatorn.計算器diaryn.記事簿staplen.訂書釘staplern.訂書機scissorsn.剪刀pinn.大頭針clipn.回形針tapen.膠帶gluen.膠水pasten.漿糊OfficeSupplies辦公用品computern.電腦/laptopn.筆記本電腦printern.打印機printercartridgen.打印墨盒faxmachinen.傳真機photocopymachinen.復印機shreddern.碎紙機projectorn.投影儀telephonen.電話Writing:Dealingwithcomplaints

處理顧客投訴UsefullanguageIapologisefor…Pleaseacceptmyapologiesfor…Iwouldliketoapologiesefor…Unfortunately…Theproblemwasdueto…DealingwithcomplaintsWehadaproblemwith…Iwouldliketooffer…Icanoffer…Pleaseaccept…SampleDearMr

Paxman,Iapologiseforthefactthatyourorderhasnotarrivedyet.Unfortunately,thisisaperiodofveryhighdemand,andourusualsupplieriscausingussomeproblems.However,wenowhavealloftheitemsyourequestedandwearealreadytosendyourorder.Becauseofthisdelay,Iwouldlike