Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall第1章人力資源管理導論IntroductionStanford’sRestaurantinLakeOswego?

Summarizethepassage（P2）1–4Explainwhathumanresourcemanagementis.Showwithexampleswhyhumanresourcemanagementisimportanttoallmanagers.Illustratethehumanresourcesresponsibilitiesoflineandstaff(HR)managers.Brieflydiscussandillustrateeachoftheimportanttrendsinfluencinghumanresourcemanagement.Listandbrieflydescribeimportanttrendsinhumanresourcemanagement.LEARNINGOUTCOMESCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–5解釋什么是人力資源管理舉例說明為什么人力資源管理對所有的管理者而言都很重要。說明直線管理人員和職能（人力資源）管理人員在人力資源管理中各自承擔的職責。簡要說明和闡述會對人力資源管理產生影響的每一種重要趨勢。列舉并簡要描述人力資源管理的若干重要發展趨勢。學習目標KeyPointExplainwhathumanresourcemanagementis.Illustratethehumanresourcesresponsibilitiesoflineandstaff(HR)managers.Listandbrieflydescribeimportanttrendsinhumanresourcemanagement.重點解釋什么是人力資源管理。說明直線管理人員和職能（人力資源）管理人員在人力資源管理中各自承擔的職責。列舉并簡要描述人力資源管理的若干重要發展趨勢。DifficultPointImportanttrendsinhumanresourcemanagement.難點人力資源管理的若干重要發展趨勢1.

1)WhatisHumanResourceManagement(HRM)?Inyourownwords(En/Ch)1–11HumanResourceManagementatWorkWhatIsHumanResourceManagement(HRM)?Theprocessofacquiring,training,appraising,andcompensatingemployees,andofattendingtotheirlaborrelations,healthandsafety,andfairnessconcerns.Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–121.1)組織中的人力資源管理什么是人力資源管理(HRM)?人力資源管理是一個獲取、培訓、評價和報酬員工的過程，同時也是一個關注勞工關系、健康和安全以及與公平等方面問題的過程。1–132)HRMRelatestoM?

TheManagementProcessPlanningOrganizingLeadingStaffingControllingCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–14管理過程計劃組織領導人事控制1–15HumanResourceManagementProcessesAcquisitionTrainingAppraisalCompensationLaborRelationsHealthandSafetyFairnessHumanResourceManagement(HRM)Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–16人力資源管理流程獲取培訓評價薪酬勞資關系員工健康和安全公正人力資源管理2.WhyisHRMimportanttoallmanagers?1–182.PersonnelMistakes(ImportanceofHRM)HirethewrongpersonforthejobExperiencehighturnoverHaveyourpeoplenotdoingtheirbestWastetimewithuselessinterviewsHaveyourfirmincourtbecauseofdiscriminatoryactionsHavesomeemployeesthinktheirsalariesareunfairandinequitablerelativetoothersintheorganizationAllowalackoftrainingtoundermineyourdepartment’seffectivenessCommitanyunfairlaborpracticesCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–192.人事工作的錯誤（人力資源管理的重要性）雇用了不合適的人來承擔某一職位員工的流動率很高不能讓自己的員工把工作做到最好在沒用的面試浪費了很多時間由于采取了歧視性的做法而使公司被訴諸法庭員工覺得自己的薪資與組織中的其他人相比不公平因員工受到的培訓不足而導致本部門的工作有效性受損

發生任何不公正的勞資關系行為1–203.LineandStaffAspectsofHRMLineManagerIsauthorized(haslineauthority)todirecttheworkofsubordinatesandisresponsibleforaccomplishingtheorganization’stasks.StaffManagerAssistsandadviseslinemanagers.Hasfunctionalauthoritytocoordinatepersonnelactivitiesandenforceorganizationpolicies.Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–213.直線管理和職能管理中的人力資源管理直線經理擁有直線權力來指揮下屬并為組織任務的完成負責。職能經理協助直線經理，向其提建議擁有職能權力來協調人事活動和強化組織政策1–22LineManagers’HRMResponsibilitiesPlacingtherightpersonontherightjobStartingnewemployeesintheorganization(orientation)TrainingemployeesforjobsthatarenewtothemImprovingthejobperformanceofeachpersonGainingcreativecooperationanddevelopingsmoothworkingrelationshipsInterpretingthefirm’spoliciesandproceduresControllinglaborcostsDevelopingtheabilitiesofeachpersonCreatingandmaintainingdepartmentmoraleProtectingemployees’healthandphysicalconditionCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–23直線經理的人力資源管理責任1．把正確的人放到正確的職位上去2．使新員工融入組織（入職引導）3．培訓員工承擔新的職位4．改進每一位員工的工作績效5．爭取他人的合作，建立順暢的工作關系6．解釋公司的政策和程序7．控制勞動力成本8．開發每一位員工的能力9．創造并維持部門員工的工作士氣10．保護員工的健康和身體狀況TrendsNewmethods1–24HumanResourceManagers’DutiesLineFunction

LineAuthority

ImpliedAuthorityStaffFunctions

StaffAuthority

Innovator/AdvocacyFunctionsof

HRManagersCoordinative

Function

FunctionalAuthorityCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–25人力資源經理的職責直線職能

直線權力、隱性權力人事職能

人事權力

創新者、維護者人力資源經理的職能協調職能

職能權力1–26HumanResourceSpecialtiesRecruiterEEOcoordinatorLaborrelationsspecialistTrainingspecialistJobanalystCompensationmanagerHumanResourceSpecialtiesCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–27人力資源專家招募者公平就業機會協調員勞資關系專家培訓專家職位分析薪酬經理人力資源專家1–28NewApproachestoOrganizingHRTransactionalHRgroupCorporate

HRgroupEmbedded

HRunitNewHRServicesGroupsCentersofExpertiseoutsourceDiscussstrategyplanwithtopmanagementHRattendsomedepartmentsConsultantwithincompanyCase:IBMcompany—build3differentteamsforserviceCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–29組織人力資源的新方法交易型人力資源服務公司型人力資源服務嵌入型人力資源服務新型人力資源服務團隊專家中心CoorperationbetweenLineandHRLineManagerHRManagerLineManagerDetermineQualificationsRecruitmentFirstSelectionandInterviewTestsFinalSelectionExpectDesignTrainingprogramDoItTrends

Shaping

HumanResourceManagement?Discussion:P(10-16)1–325.TrendsShapingHumanResourceManagementGlobalization

andCompetitionTrendsTechnologicalTrendsIndebtedness(“Leverage”)andDeregulationTrendsintheNatureofWorkWorkforceandDemographicTrendsEconomicChallengesandTrendsTrendsinHRManagementCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–335.影響人力資源管理的若干趨勢全球化和競爭潮流技術潮流負債增加（“杠桿機制”）和管制放松工作性質變化潮流勞動力隊伍和人口結構發展趨勢

經濟挑戰人力資源管理中的趨勢TechnologyTrendDell--CallCenterZara–QuicklymakeproductsLockheed-Martin–Virtualworkenvironment1–35TrendsintheNatureofWorkHigh-Tech

JobsService

JobsChangesinHowWeWorkKnowledgeWorkandHumanCapital（P13）ChadToulouseworkerDell:accordingtotheordertoorganizeCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–36工作性質變化的潮流高技術工作服務型工作我們工作方式的變化知識型員工和人力資本1–37WorkforceandDemographicTrendsDemographicTrendsGeneration“Y”RetireesNontraditionalWorkersTrendsAffectingHumanResourcesHighturnoverMorepraiseHigherperformanceRehireForecastAttractandholdMultipleContingentPart-timeAlternativeCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–38勞動力隊伍和人口結構發展趨勢人口學趨勢“Y”一代退休員工非傳統員工影響人力資源的趨勢1–39TABLE1–1

DemographicGroupsasaPercentoftheWorkforce,1986–2016Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–40表1–1

各人口群體在勞動力隊伍中所占的百分比，1986——2016表1-1各人口群體在勞動力隊伍中所占的百分比，1986——2016年齡，族裔，種族1986199620062016年齡：16-2419.8%15.8%14.8%12.7%25-5467.572.368.464.655+12.611.916.822.7非西班牙裔白人79.875.369.164.6黑人10.711.311.412.3亞裔2.94.34.45.3西班牙裔6.99.513.716.4來源：選自/emp/emplabor01.pdf,2008-10-20.1–416.ImportantTrendsinHRMTheNewHRManagersHigh-PerformanceWorkSystemsStrategic

HRM（P18）Evidence-BasedHRMManaging

EthicsHR

CertificationHumanResourceManagementTrendsCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–426.人力資源管理的重要趨勢新型人力資源管理者高績效工作系統戰略性人力資源管理循證人力資源管理管理倫理人力資源認證人力資源管理趨勢1–43MeetingToday’sHRMChallengesFocusmoreon“bigpicture”(strategic)issuesFindnewwaystoprovidetransactionalservicesTheNewHumanResourceManagersAcquirebroaderbusinessknowledgeandnewHRMproficienciesSignicastCorp.AnewcomputerizedplantOtherknowledge:Marketing;FinanceCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–44應對當今人力資源管理挑戰需要更多地關注全局性問題需要發現提供事務性服務的新方法

新型人力資源管理者應當具備新的專業技能1–45TABLE1–2

SomeTechnologicalApplicationstoSupportHRTechnologyHowUsedbyHRApplicationserviceproviders(ASPs)andtechnologyoutsourcingASPsprovidesoftwareapplication,forinstance,forprocessingemploymentapplications.TheASPshostandmanagetheservicesfortheemployerfromtheirownremotecomputersWebportalsEmployersusethese,forinstance,toenableemployeestosignupforandmanagetheirownbenefitspackagesandtoupdatetheirpersonalinformationStreamingdesktopvideoUsed,forinstance,tofacilitatedistancelearningandtrainingortoprovidecorporateinformationtoemployeesquicklyandinexpensivelyInternet-andnetwork-monitoringsoftwareUsedtotrackemployees’Internetande-mailactivitiesortomonitortheirperformanceElectronicsignaturesLegallyvalide-signaturesthatemployersusetomoreexpeditiouslyobtainsignaturesforapplicationsandrecordkeepingElectronicbillpresentment

andpaymentUsed,forinstance,toeliminatepaperchecksandtofacilitatepaymentstoemployeesandsuppliersDatawarehousesandcomputerizedanalyticalprogramsHelpHRmanagersmonitortheirHRsystems.Forexample,theymakeiteasiertoassessthingslikecostperhire,andtocomparecurrentemployees’skillswiththefirm’sprojectedstrategicneedsCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–46表1–2

一些支持人力資源管理的技術應用技術在人力資源領域中如何應用應用服務提供商（APS）與技術外包應用服務提供商提供應用軟件，比如用來處理求職申請表的軟件。應用服務提供商通過自己的遠程計算機來為企業提供服務并對其進行管理門戶網站舉例來說，企業利用這種門戶網站讓員工來進行注冊，同時管理他們自己的總體福利包，還包括自行更新個人信息桌面流媒體視頻比如可用來促進遠程學習和培訓，還可以利用這種方式快速地、低成本地向員工提供公司相關信息互聯網與網絡監控軟件用來追蹤員工在互聯網上的以及收發郵件的活動信息，或者是監控他們的績效表現電子簽名雇主可以運用具有法律效力的電子簽名來更加迅速地獲得求各種申請表及存檔所需要的簽名電子賬單的呈遞與支付比如可以用來取代紙質的支票，同時方便企業向員工和供貨商進行相應的支付數據庫與計算機化的分析程序幫助人力資源管理者監控公司的人力資源體系。例如，它們可以使企業更容易獲得每次的員工雇用成本，還能將現有員工的技能與企業的預期戰略需求加以對照。1–47ManagingEthicsEthicsStandardsthatsomeoneusestodecidewhathisorherconductshouldbeHRM-relatedEthicalIssuesWorkplacesafetySecurityofemployeerecordsEmployeetheftAffirmativeactionComparableworkEmployeeprivacyrightsCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–48倫理道德管理倫理是某人用來決定他的行為應該是什么的標準與人力資源管理有關的倫理道德問題工作場所安全員工記錄的安全性員工偷竊積極的反歧視行動可比性工作員工隱私權1–49HRCertificationHRisbecomingmoreprofessionalized.SocietyforHumanResourceManagement(SHRM)SHRM’sHumanResourceCertificationInstitute(HRCI)SPHR(SeniorProfessionalinHR)certificateGPHR(GlobalProfessionalinHR)certificatePHR(ProfessionalinHR)certificateCopyright?2011PearsonEducation,Inc.publishingasPrenticeHall1–50人力資源管理認證人力資源變得越來越專業化美國人力資源管理協會(SHRM)美國人力資