1、第三屆全國旅游院校服務技能(飯店服務大賽英語口語參考題(中職組一、中式鋪床題型一中譯英1.這是239房間,我想加一個枕頭。(This is Room 239; Id like to have onemore pillow.2.您可以在房間直撥國際長途。(Y ou can make IDD call in your room.3.我們提供快洗服務,加收50%的額外費用。(We have express service at a50% extra charge.4.對不起,請問有沒有要洗的衣服?(Excuse me. Do you have any laundry?5.好像電話有問題。(It se

2、ems that something is wrong with the telephone.6.2135房間的浴缸壞了,請派人來修理一下好嗎?(The bath tub in Room2135 is out of order/service, can you please send someone to repair/fix it?7.我想要一個轉換插頭。(Id like to have an adaptor/ I need an adaptor.8.這是8976房間,請送一個電熨斗。(This is Room 8976, can you send me aniron, please.9.我

3、想要一個客房送餐服務。(Id like to have a room service.10.客房里有小冰箱。(There is a mini bar in your room.11.我的房間現在還沒打掃過,已經12點了。(My room hasnt been made upyet. Its already 12:00.12.請接受我代表酒店向您道歉。(Please accept my apology on behalf of thehotel.13.我房間的電視圖象不清楚。(The TV set in my room doesnt give clearpictures.14.這件毛衣要用冷水手

4、洗。(Id like this sweater washed by hand in coldwater.15.在房間上網是免費的。(We have free internet service for free./ Y ou can useinternet in the room for free.16.房間有保險箱。(There is a safe in your room.17.這個房間是海景房。(The room enjoys the ocean/sea view18.這是您房間的鑰匙。我們的行李員會帶您去房間。(This is your room key.Our bellboy will

5、 show you to your room.19.我來取您要洗的衣服。(I am here to collect your laundry.20.酒店為客人提供免費的擦鞋服務。(The hotel provides free shoe shiningservice for its guests.題型二英譯中1.Housekeeping, May I come in? (我是客房服務員,可以進來嗎?2.When would you like me to clean your room? (您需要我們什么時候打掃房間。3.Good evening. May I do the turn-down

6、service for you now? (現在可以為您開夜床嗎?4.I need one more pillow, please.(我需要加個枕頭。5.The air-conditioner doesnt work.(空調壞了。6.We'll dry-clean the dress.(我們將干洗這條裙子。7.When can I have my laundry back? (我何時能取回洗的衣服呢?8.Do you prefer your laundry by express service or returned on the same day?(您是要快洗服務還是當日取?9.Th

7、e indemnity shall not exceed ten times of the laundry charge. (賠償金額最高不超過洗衣費的十倍。10.The water tap was dripping all night long.(水龍頭一晚上都在滴水。11.If you have any problems or requests, please dont hesitate to let us know.(如果您有問題,請隨時找我們。12.Please deposit your money, jewels and other valuables in the hotel sa

8、fe.(請將您的現金、珠寶和其他貴重物品寄存在酒店的保險箱內。13.Sorry to have caused you so much trouble.(很抱歉給您帶來這么多麻煩。14.I assure you it will never happen again.(我向您保證,這類事情以后不會再發生了。15.Please keep your room key with you all the time in case you need it whenyou sign your bills.(請將房間鑰匙隨時帶在身邊,以防簽單時要用16.Y ou can make long distance c

9、all from your room. (您可以從您房間里打長途電話。17.Local calls made from the hotel room are free of charge.(在房間內打市話是免費的。18.Heres a letter for you, Mr. White.(懷特先生,這兒有您的一封信。19.The business hours are from 9:00 a.m. to 10:00 p.m.(營業時間是上午9點到晚上10點。20.Is it possible to rent a bike here?(酒店有自行車出租嗎?題型三情景對話1. If the gues

10、t wants to make an international call, how would you tell him?(Dial 9(or other number first and then your country code, city code and the number you want. And the call will be charged.2.If the guest comes to you and says he/she can not open the door, what wouldyou do? ( I would check the guests ID,

11、and confirm it with the front office. If he is the right guest of the room, I will change his key for a new one, or open the door for him. If there is something wrong with the door, I will ask maintenance to fix it.3.When the guest asks you to take her clothes for laundry by phone, whatwould you say

12、? (I will pick up your laundry soon. May I have your room number, please?4.When you are going to clean the room for the guest, and the guest tells you itis not convenient for him now, what would you do? (Ill ask the guest when it will be convenient and note it down in the logbook.5.When the guest ca

13、lls the housekeeping service center, and wants an extrapillow, what would you say? (We will send one to you immediately. May I have your room number?6.If the guest calls the housekeeping service center, and says it is very cold inhis / her room, how would you do? (Ill tell the guest there is a blank

14、et or quilt in the closet, Ill send him/her an extra blanket or quilt, or I will inform the maintenance department to see if there is anything wrong with the air conditioner.7.When you are going to make turn-down service for the guest, but the guest isworking, what would you do? (I would ask the gue

15、st if it is ok to do now, if not, I will ask when it will be convenient.8.If the guest calls the service center and says the bulb in his room is broken,what would you do? (Ill apologize to the guest and tell him/her the electrician will be there soon.9.How would you introduce your guestroom to the g

16、uest? (I would tell theguest about the equipment, the views, the service guide, and security of the guestroom10.If the guest comes to tell you that his room is smoky and he wants to changeit, but you do not have another room available, what would you do to solve the problem? (I would first apologize

17、 for it and explain the situation to him and help him get rid of the smell by opening the window and cleaning the air.二、中餐宴會擺臺題型一中譯英1.您一共有幾個人用餐?(How many people are there in your party?2.請問您預訂的用餐時間是什么時候?(May I know the time for yourdinner reservation?3.請問您有預訂嗎?是以誰的名義預訂?(Do you have a reservation? In

18、whose name, please?4.您愿意吃西餐還是中餐?(Would you like Western food or Chinese food?5.您喜歡坐哪個位置?(Where would you like to sit?6.這個餐桌的位置可以嗎?(Will this table be all right for you?7.抱歉讓您等這么久。(Sorry to have kept you waiting.8.您現在點菜嗎?(May I take your order now?9.對不起。我馬上去給你催一下你的菜。(Im very sorry. But Ill go to rush

19、your order right now.10.您想喝什么酒?(What would you like to drink?11.這是菜單。服務員馬上就來。(Here is the menu. The waitress will be withyou in a moment.12.給您再添點米飯好嗎?(Would you like some more rice?13.餐廳現在客滿。但我們可以在20分鐘以后安排您入坐。(the restaurant isfull now. But we might be able to seat you in 20 minutes.14.值班經理馬上就來。(The

20、 duty manager will be here soon.15.我們會盡快給您答復.(We will answer you as soon as possible16.對此造成的不便,我們非常抱歉。(We are terribly sorry for anyinconvenience caused.17.您是用信用卡還是現金結算?(Will you pay by credit card or in cash?18.先生,您的桌子已經準備好了。請您隨我來,好嗎?(Y our table is ready,sir. Could you come with me, please?19.我們會把

21、費用加在您的房間賬單上。(Well charge it to your room.20.請問您的姓名和電話?(May I have your name and telephone number,please?題型二英譯中1.The minimum charge for a private room is 200 Yuan per person.(包間的最低人均消費是200元。2.Here is your card and invoice.(這是您的信用卡和發票。3.I want a table with a view of the garden.(我想要張能看見花園的桌子。4.Y ou res

22、erved a table for two by the window.(您預訂了一張靠窗的兩人桌。5.Would you like the table by the window? (您喜歡坐靠窗的位置嗎?6.We will have you seated as soon as we get a table available.(一有空桌,我們就安排你們坐下。7.What kind of cuisine do you serve in your restaurant? (你們都有些什么風味的菜?8.Whats your recommendation to us? (您給我們推薦什么菜?9.W

23、ould you like to try our house specials? (您想嘗嘗我們的招牌菜嗎?10.There is a street where the local food is served.(有條街提供當地小吃。11.We will change you to the non-smoking area.(我們給您換到非吸煙區。12.Could you give us a brief description of the Chinese food? (能不能簡單給我們介紹一下中國菜?13.How long do we have to wait? (我們要等多久?14.Wou

24、ld you care for a drink before you order, sir? (先生,點菜前想喝點什么嗎?15.Wed like to have some good dishes of Chinese characteristics.(我們想要幾個有中國特色的好菜。16.These are our local specials. (這是我們的地方特色菜。17.Which would you like better, a table in the hall or a private room?(您想要大廳的位置還是單獨的包房?18. May I take your order n

25、ow?(您現在點菜嗎?19. The total amount is one hundred and eighty Yuan.(總共180元20. May I have a print of your credit card? (能不能刷一下您的信用卡?題型三情景對話1.Y ou are the waiter/waitress, and you want the guest to sign the bill, whatshould you say?(Would you please sign the bill, sir/madam?2.What would you say to the gue

26、st if you want to confirm his/her reservation?(May I confirm your reservation, sir/madam? And then repeat the time, the number of people, and other requirements on the tables and dishes.3.What would you say to confirm the guests order?(May I repeat your order now?4.What is “Mapo Tofu”?(Mapo Tofu is

27、spicy bean curd, it is a classical Chinese dish.5.When a guest calls to reserve a private room for dinner, what information doyou have to get?(I have to know the date and time for the reservation, the number of people,and any other special requirements6.If the guest made a complaint about the dish,

28、how would you do?(I would apologize to the guest, find out the reason, and change the dish orgive him a discount according to the situation.7.How would you introduce your restaurant to the guest?(I would tell the guest the business hours of the restaurant, the specials, thepopular dishes and their t

29、astes etc.8.If a guest calls to reserve a table at 7 p.m., but there arent any tablesavailable, what would you say?(Im sorry, our restaurant is fully booked at the moment. Would you mind changing your time? Tables will be available at 7:30. And we offer free drinks after 8:00 p.m.9.When the guest fi

30、nishes his dinner, and you want to know his suggestion,what would you say? (I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.10.If the guest wants to have something that your restaurant doesnt have, whatwould you say to him?( Sorry sir.

31、 This is not available in our restaurant. But may I suggest some .?三、西餐宴會擺臺題型一中譯英1.這是西餐廳,能為您服務嗎?(Western Restaurant. May I help you?2.您來點俱樂部三明治嗎?(Would you like Club sandwich?3.您的牛排是要全熟的還是三分熟的?(Would you like your steak welldone or rare?4.我想來杯加冰的威士忌。(Id like a cup of whisky on the rock.5.你要甜點心嗎?(Wou

32、ld you like to order a dessert?6.你們有什么樣的餡餅?(What kinds of pie do you have?7.先生,您還要點什么嗎?(Would you like anything else, sir?8.請問現在可以結帳了嗎?(May I make out the bill for you now?9.您準備把費用記到您的飯店總賬上嗎?(Would you like to put that onyour hotel bill?10.對不起,您不能在這里簽單。(Sorry, you cant sign the bill here.11.您早餐想吃點什么

33、?(What would you like to have for your breakfast?12.你們的大陸式早餐都提供些什么?(What do you serve for Continentalbreakfast?13.我想坐在角落里的那張桌子,你能給我安排一下嗎?(Id prefer the tablein the corner. Can you arrange it for me?14.請問您怎么付錢?(How would you like to make your payment?15.晚餐要不要來點葡萄酒?(Would you like to have some wine wi

34、th yourdinner?16.能不能給我們推薦點好的酒?(Could you recommend some good wine tous?17.您需要看菜單嗎?(Would you like to see the menu?18.我可以點與那份相同的餐嗎?(Can I have the same dish as that?19.實在對不起,我把菜上錯了。(I do apologize for giving you the wrongdish.20.坐出租車從酒店到機場大約需要30分鐘。(It will take about 30 minutes bytaxi from the hotel

35、to the airport.題型二英譯中1.How would you like your steak cooked? (您希望您的牛排怎么燒?2.Would you like your steak well done or rare? (您的牛排是要全熟的還是三分熟的?3.Id like a cup of whisky on the rock.(我想來杯加冰的威士忌。4.Y ou can try our new Thai style food.(您可以嘗試一下我們新推出的泰國菜。5.I would like a cup of tea with a slice of lemon,please

36、.(我想要杯檸檬茶。6.The Reception Desk is straight ahead.(接待處就在前面。7.What would you like to go with your steak? (您的牛排配什么菜呢?8.Here is the menu and the wine list. Would you like to order an aperitif? (這是菜單和酒水單。您要先來點開胃酒嗎?9.Do you fancy a starter? (你們喜歡來點餐前小吃嗎?10.By the way, whats this under the chopsticks? (順便問

37、一下,筷子底下的東西是什么?11.Ive never had any food as delicious as this. (我從沒吃過這么鮮美的菜肴。12. Would you like to see our cake selection? (您要看看我們蛋糕的種類嗎?13. Western Restaurant. May I help you?(這是西餐廳,能為您服務嗎?14. Would you like to order a dessert?(您要甜點心嗎?15. What would you like to have for your breakfast? (您早餐想吃點什么?16.

38、 What kinds of pie do you have?(你們有什么樣的餡餅?17. Would you like to have some wine with your dinner? (晚餐要不要來點葡萄酒?18. Could you recommend some good wine to us? (能不能給我們推薦點好葡萄酒?19. Can I have the same dish as that? (我可以點與那份相同的餐嗎?20. What would you like to start with? (您先來點什么?題型三情景對話1.After the guest pays t

39、he bill, and you want to express your good wishes, whatwould you say?(Thank you for your having chosen our restaurant and have a good timestaying in our hotel.2.If the guest wants to know the business hours for breakfast, what would yousay?( The breakfast is served from 6:00 am to 10:00 am 3.If you

40、learn that the guest will leave the hotel very early next morning. Whatsuggestion will you give him?(I will suggest having his bills paid in the night in case there is hurry in thenext morning.4.What would you say to someone who walks into your restaurant for a meal?(Welcome to our restaurant. Do yo

41、u have a reservation?5.When the guest orders the beefsteak, what do you have to pay attention to?(How would the guest like it done: well done or rare, and what kind of sauce or dishes the guest wants to go with the steak.6.If you find that the guest leaves the restaurant without paying his bill, wha

42、twould you do?(I would go and politely tell him that he has forgotten to pay his bill.7.If the guest comes to the Western Restaurant for Chinese food, what wouldyou do?(I would say sorry to him and tell him where to go to have Chinese food.8.If the restaurant is full when the guest comes, what would

43、 you say to theguest?(I would say “We are very sorry, but there is no seat available at the moment.Could you please just wait for a moment?”9.If the guest takes out his cigarette and starts smoking in a non-smoking areain the restaurant, what would you do?(I would go to him and politely tell him tha

44、t this is a non-smoking area andask him to stop smoking or to smoke in the smoking area.10.While you are on duty, what would you say if the guest invites you to adrink?(I would tell him that I am working. So Im not supposed to accept theguests invitation. But I would thank him all the same.四、調酒 題型一

45、中譯英 1. 等一會我會回來為你點單。 （I'll return/be back to take your order in a while.） 2. "Bourbon on the rocks"的意思是波本威士忌加冰塊。 （"Bourbon on the rocks" is Bourbon whiskey with ice.） 3. 從你入住我們的酒店后， 你就可以簽單。 You may sign your bills any time ( when you stay in our hotel. 4. 我們有一瓶保存了 20 年的葡萄酒。(We

46、 have a bottle of wine preserved for twenty years. 5. 茅臺酒精度數要比黃酒高。( Mao Tai is much stronger than Shaoxing rice wine. 6. 先生，這是酒單，請慢慢看。( Here is the drink list, sir. Please take your time. 7. 非常抱歉，還有什么可以為您效勞嗎？( I do apologize. Is there anything I can do for you? 8. 酒吧里有表演，您愿意去看嗎？（There is a floor sho

47、w in our pub. Would you like to watch it?） 9. 您要喝點茅臺嗎？這酒從不上頭。( Would you like to have some Mao Tai? It never goes to the head. 10. 酒吧現在客滿，請稍等約 20 分鐘好嗎？( The bar is full now. Do you care to wait for about 20 minutes? 11. 我們供應很多種飲料， 請自便。 We serve many kinds of drinks. Please help ( yourself. 12. 您 不 介

48、 意把 餐 桌一 邊的 窗 戶 打開 吧 ？ (Would you mind opening the window by the table? 13. 如果您不介意，我們可以為您看管行李。(If you don't mind, we can take care of your baggage. 14. 我們有上好的飲品。(We have got good drinks. 15. 綠 島 ” ( 雞 尾 酒 名 的 口 感 相 當 好 。 ( “ Green Island” tastes very good/excellent. 16. 本地啤酒很有特色。( Our special is

49、 the local beer. 17. 這是米酒，用米釀制的。( They are rice wines, made from rice. 18. 我們有些新制的雞尾酒，如“白色美人”“水立方”“天堂鳥”等。( We 、 、 have got some newly made cocktails, such as “White Beauty”, “Water Cube”, and “Bird Nest” . 19. “羅馬假日” (雞尾酒名看上去不錯。( “Holiday In Rome” looks nice. 20. “紅粉佳人”(雞尾酒名的味道有點兒甜. (“Pink Lady” tas

50、tes sweet. 題型二 英譯中 1. Id like a glass of “ Tree Shadow In Coconut Forest” (雞尾酒名. (我要一 杯“椰林樹影” 。 2. 3. “Summer Sunshine” (雞尾酒名 would be nice. (來一杯“夏日陽光” 。 People like “Dance Of Bright Sun” (雞尾酒名 very much. (大家都很喜歡 “艷陽之舞” 。 4. 5. “Star Of Good Fortune”(雞尾酒名 sells well. (“幸運星” 銷路很好。 “Setting Sun At Dus

51、k”(雞尾酒名 sounds very interesting. (“日落黃昏” 聽起來很有意思。 6. Would you like a table near the bar or by the window? (你是坐在吧臺旁還 是坐在窗口旁？ 7. Here are some peanuts for free. Please enjoy them. (這是你的花生米，請免 費享用。 8. 9. Id like a glass of whiskey, straight up. （來一杯威士忌，純喝。 ） How about a “night up”? (臨睡前再來一杯，怎么樣？ (要一杯兩盎司加冰的蘇格蘭酒 10. Two ounces scotch on the rocks，please. 11. The name of “Bright Stars” (雞尾酒名 is romantic. ( “星光燦爛”的名字 很浪漫。 12. A glass of whiskey, half and